I like that Serrala is an end-to-end solution. It can process credits (SBI) and we were able to automate the credit process, as well as the reading of account statements up to the posting of payments. Additionally, we had good support from Serrala during the implementation. Review collected by and hosted on G2.com.
The posting of customer deductions (cost charges) is still not working. The charges are too complex, and currently, we are posting manually due to the complexity. Review collected by and hosted on G2.com.
Dear Stephanie, thank you for sharing your feedback.
We’re happy to hear that Serrala is supporting your end-to-end payment processing, from credit handling and bank statement reading through to automated posting, and that our team provided strong support during the implementation.
We also appreciate your transparency regarding customer deductions and complex charges. Your feedback helps us better understand these challenges as we continue to enhance automation for more complex scenarios.
If support is needed, please contact your Customer Success Manager or our team at hotline@serrala.com.
