Sendlane Reviews & Product Details

Truly unified email, SMS, reviews, and forms. Transparent pricing, effortless migration, round-the-clock support, and an ever-evolving product designed to help merchants drive revenue. Ready to take a test drive? Get your free 60-day trial of Sendlane today, no credit card required!

Seller

Sendlane

Discussions

Sendlane Community

Languages Supported

English

Product Description

Sendlane gives the power to control which emails subscribers and customers receive based on their actions.

Overview by

Jimmy Kim (CEO & Co-Founder @ Sendlane)

Pricing

Pricing provided by Sendlane.

60-Day Free Trial

Free

Professional

Starting at $600.00

500000 Emails Per Month

View More Pricing Information

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G2 reviews are authentic and verified.

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Verified User in Internet

Small-Business (50 or fewer emp.)

1/23/2021

"It is easy to use and you can logically & visually see the sequence of events in your automation"

5/5

What do you like best about Sendlane?

Ease of adding emails, triggers and automation Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The addition of step in automation does not apply to subscribers in the flow, but only applicable to the new subscribers. I hate that Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hello!

Thank you so much for the 5-star review! We're so glad to hear you're finding it easy to build emails, triggers and automations. I also appreciate the feedback you've shared on how to strengthen our automation offering; I have passed that feedback along to my team for consideration. :) We appreciate you choosing Sendlane, and look forward to seeing your program continue to grow and excel with the platform!

Cheers,

Mariesa, Director of Customer Success

Kathy M.

Email Marketing Manager

Small-Business (50 or fewer emp.)

12/7/2020

"We LOVE Sendlane and if anyone asks what ESP to use - We point them to Sendlane!"

5/5

What do you like best about Sendlane?

The platform is very user friendly and the customer support is fantastic! Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Only thing we would like is more URL links to be provided in the dashboard for reports. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi Kathy,

Thank you so much for leaving a stellar review and for your continued advocacy of Sendlane. Our team just loves working with you, too! We take every bit of product feedback seriously and I am happy to report back that since you posted this review, our team recently released an enhancement that increases the number of links displayed in the dashboard! So hopefully that helps with your reporting. :) We appreciate your partnership, Kathy, thanks again!

Cheers,

Mariesa, Director of Customer Success

Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

1/23/2021

"Excellent responder"

5/5

What do you like best about Sendlane?

I can see the statistic data that help me doing in right way. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

It is taking time to be familiar with functions and how to do things. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi there,

Thank you so much for the 5-star review! I'm so glad to hear you're finding the auto responder to be valuable for your business, as well as the statistics and reporting you're able to get from the platform. I do recognize there are lots of features and functionality to become familiar with, so in case you are ever in need of additional support or guidance, our Product Support team is always available to help! Our team is available 24/7/365 via chat and email, accessible on any page of our website and in the app too for convenience. They are experts in assisting customers, like yourself, in making sure you're getting the most from the product. :)

We appreciate you taking the time to share your experience, thanks again!

Cheers,

Mariesa, Director of Customer Success

Shawn J.

Small-Business (50 or fewer emp.)

9/24/2020

"My 2 to 3 years with Sendlane"

5/5

What do you like best about Sendlane?

Love the flexibility and optimum deliverables of emails. Customer service is excellent and customization of segmentation is very in depth. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The pricing leans more towards premium pricing because of newly added features, and there is no option to reduce the cost by moving unneeded features. But overall, the deliverability still makes the prices worthwhile in my opinion Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Hi Shawn: Thank you for taking time to write this review. Very pleased to know that you have found great value in our solution. Please always let us know if you are looking for a specific feature. We are constantly adding features and improving the solution. Best, Sonya. VP Marketing

Jim R.

Affiliate Manager

Internet

Small-Business (50 or fewer emp.)

12/4/2020

"Software works well and does everything we need it to"

4/5

What do you like best about Sendlane?

The ability to send the volume of emails we need to send equally Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

We have had issues bulk importing contacts. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi Jim,

Thanks so much for taking time to leave us a review! I am so glad to hear your experience with Sendlane has been excellent so far and that you've been able to successfully manage your email program at-scale. We are constantly making improvements to the platform - including to our import process - so we hope that the issues you mentioned will no longer be a challenge for you. We appreciate your advocacy, Jim, thanks again!

Cheers,

Mariesa, Director of Customer Success

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/8/2020

"Consistent Performance"

4.5/5

What do you like best about Sendlane?

The SendLane support team is top notch. Very hard to come by in the world of ESPs. Different ways to communicate but Skype has made the process so easy! Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Some of the hands on involvement from the team on things that could be automated. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi there!

Thank you so much for taking the time to leave a review! I am thrilled to hear you have been receiving stellar support from our Customer Success team; I tend to agree - they are pretty great! Seeing that you've been able to realize excellent deliverability within Gmail and also successfully tap into a challenging segment of your audience is music to our ears. We look forward to continuing to be a strong partner you've come to rely on. Thanks again for your advocacy!

Cheers,

Mariesa, Director of Customer Success

Abraham C.

Owner

Small-Business (50 or fewer emp.)

1/21/2021

"Sendlane is so Intuitive"

5/5

What do you like best about Sendlane?

It's ease of use. The learning curve is very little Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

It can be difficult to link to another platform for a capture page. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi Abraham,

Thank you so much for giving Sendlane a 5-star review. We are so glad to hear your experience has been great so far and that the learning curve was not steep to get you up & running and seeing value, including higher open rates! We know delivering that type of value translates to bigger and better outcomes for you and your business and we are appreciative to partner with you on continued growth and success. Thanks again, Abraham!

Cheers,

Mariesa, Director of Customer Success

Verified User in Higher Education

Small-Business (50 or fewer emp.)

1/29/2021

"Great support"

5/5

What do you like best about Sendlane?

The availability to chat with support in real time. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

That Sendlane doesn't integrate with Everwebinar. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Dear Sendlane User,

Thank you so much for the 5-star, glowing review! Really appreciate your taking the time to let us know that using Sendlane is helping you save time! Re the intergration with Everwebinar, do check out this page: https://zapier.com/apps/webinarjam/integrations/sendlane

Our customer success will happy to assist you in this integration.

Sonya, VP of Marketing

See how Sendlane improved

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/23/2021

"Recommended awesome support"

4.5/5

What do you like best about Sendlane?

The fast customer support, they always reply back faster than expected Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

It took a while to import a contact list Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hi there!

Thank you for taking time to share about your experience with Sendlane! We are glad you are enjoying the platform and also receiving excellent support from the Customer Success team. Our team does pride itself in world class, fast support from real people - 24/7/365! As you continue to familiarize yourself with the platform or if you need support with any future contact imports, our team is just a quick conversation away and will be more than happy to offer guidance. :)

Thanks again!

Mariesa, Director of Customer Success

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/12/2021

"Amazing"

5/5

What do you like best about Sendlane?

I heard the deliverability and that it was the best I’ll probably rejoin it’s just I’m too comfortable with gr Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

That I’m not going experienced enough with it Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Dear Reviewer,

Thank you for taking the time to review Sendlane and give us 5 stars. Please do contact our customer success team at support@sendlane.com and they will surely help you with your request.

Best,

Sonya, VP of Marketing at Sendlane