--- title: Sendlane Reviews meta_title: 'Sendlane Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 79 reviews by the users' company size, role or industry to find out how Sendlane works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 79 scale: '5' date_modified: '2026-07-29' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Sendlane Reviews **Vendor:** Sendlane **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.6/5.0 **Total Reviews:** 79 ## About Sendlane Truly unified email, SMS, reviews, and forms. Transparent pricing, effortless migration, round-the-clock support, and an ever-evolving product designed to help merchants drive revenue. Ready to take a test drive? Get your free 60-day trial of Sendlane today, no credit card required! ## Sendlane Pros & Cons **What users like:** - Users love Sendlane's **automation and personalization capabilities** , enhancing engagement and streamlining marketing processes effectively. (6 reviews) - Users commend Sendlane's **exceptional customer support** , noting their high responsiveness and helpful assistance at all times. (6 reviews) - Users value Sendlane's **automation efficiency** , enhancing engagement and conversions with personalized campaigns effortlessly. (4 reviews) - Users value Sendlane's **automation features** , enhancing engagement through personalized campaigns and behavior-driven triggers. (4 reviews) - Users appreciate the **ease of use** of Sendlane, thanks to its intuitive design and simple setup process. (4 reviews) - Users highlight the **high email deliverability** and exceptional 24/7 support that enhance their marketing effectiveness with Sendlane. (4 reviews) - Users appreciate the **quick and helpful support** from Sendlane, enhancing their overall experience with the platform. (3 reviews) - Market Segmentation (3 reviews) - Seamless Integration (3 reviews) - Segmentation Analysis (3 reviews) **What users dislike:** - Users find Sendlane **quite expensive** , making it less accessible for startups and small businesses. (3 reviews) - Users express frustration with **poor reporting** capabilities, limiting their ability to gain deeper insights into performance. (3 reviews) - Users face **campaign issues** with Sendlane, including international SMS limits and delayed pre-scheduled campaigns. (2 reviews) - Users note that **feature improvements** are needed, particularly for simpler setups and better reporting capabilities. (2 reviews) - Users find the **inefficient user interface** cluttered and challenging, especially as campaigns scale and options are limited. (2 reviews) - Learning Curve (2 reviews) - Limited Features (2 reviews) - Users find the **missing features** of Sendlane limit functionality, especially regarding international SMS and advanced reporting tools. (2 reviews) - Outdated Interface (2 reviews) - Reporting Issues (2 reviews) ## Sendlane Reviews ### 1. We've been with Sendlane for 14 months now and couldn't be happier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Sendlane?** Honestly I love how the platform is always evolving, in our 14 months there have been so many useful updates to the platform. What I like best is the simplicity, i've used many other platforms and this has saved me a lot of time. **What do you dislike about Sendlane?** The only things that's a bit clunky is the agency side of things, my session gets timed out frequently and it's clunky getting back in, more steps than I believe are necessary. **Recommendations to others considering Sendlane:** I've used many ESPs and Sendlane is by far the best bang for the buck. Great features, easy to use, reliable and affordable. **What problems is Sendlane solving and how is that benefiting you?** Mainly email marketing, but now with your strong integration with Shopify we will be leveraging many more features when we launch next week. **Official Response from Mariesa Portmann:** > Hi there! Thank you so much for taking time to leave us a review and more importantly, for being a loyal client for the last 14 months. We are glad to hear you are enjoying the ride as much as we are with you. :) We appreciate you noticing the platform is constantly evolving. We pride ourselves in delivering an exceptional, innovative platform and are constantly striving to elevate it to solve the problems of the modern marketers of today. Thank you again for your advocacy! We look forward to another 14 months and more partnering with you. Cheers, Mariesa, Director of Customer Success ### 2. Hands down, ELITE Email Marketing Automation solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Romano M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Sendlane?** Sendlane provides an arsenal of useful tools and service, far more than any of the other platforms we've used in the space. The software is loaded with metrics that directly relate to the eComm business and help us make better and smarter decisions around our automations / email follow up sequences. The deliverability is OUTSTANDING and the service from their team is the fastest we've experienced...EVER. **What do you dislike about Sendlane?** Some of the previous metrics or features that were missing were quickly heard by the Sendlane team and implemented to improve our user experience - hard to provide a downside when their team continues to address and improve! **What problems is Sendlane solving and how is that benefiting you?** Abandon Cart, Email Automations, Client Engagement, Returning Customers, Customer Loyalty Content **Official Response from Sonya Pelia:** > Hi Romano, Glad you think we have the best email automation solution! We do too. But, seriously, thank you for taking the time to review Sendlane. We appreciate it very much. Best, Sonya. VP Marketing ### 3. Easy (almost fun) to use and necessary as air **Rating:** 5.0/5.0 stars **Reviewed by:** Marty C. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Sendlane?** I love building out my Automations. Fun to do and easy to understand how! **What do you dislike about Sendlane?** There's nothing to dislike. I'm a happy customer!! **Recommendations to others considering Sendlane:** Go for it. Every part of Sendlane is excellent. **What problems is Sendlane solving and how is that benefiting you?** I'm handling client emailings for sales purposes. He loves being able to follow up with the DID NOT OPENs. **Official Response from Mariesa Portmann:** > Hi Marty, Thank you so much for the 5-star, glowing review - we love hearing from happy customers like yourself! It's not always easy to map out a customer journey, so it's refreshing to hear you're finding it to be not only easy to do, but also finding joy in using the platform and building automations. We appreciate the partnership, Marty, and look forward to continued growth and success for your business! Cheers, Mariesa, Director of Customer Success ### 4. Easy to use, good deliverability **Rating:** 4.0/5.0 stars **Reviewed by:** Cindy D. | Founder, Strategic Connector & Joint Venture Facilitator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Sendlane?** With some other platforms using the API doesn’t end up getting f ALL is your leads. Send lane gets more - and importing any stragglers is nice and easy too **What do you dislike about Sendlane?** Copy and pasting from a different platform doesn’t always work cleanly **What problems is Sendlane solving and how is that benefiting you?** Being able to import and connect with customers I couldn’t before **Official Response from Mariesa Portmann:** > Hi Cindy, Thank you for taking the time to write us a review. I'm so glad your experience has been great so far; getting access to connect with customers you were not able to with other platforms is excellent news! We are thrilled that Sendlane is able to solve that problem for you and your business. We look forward to being a trusted partner in your business's continued growth and success. Thanks again, Cindy! Cheers, Mariesa, Director of Customer Success ### 5. Less Stress With Sendlane **Rating:** 5.0/5.0 stars **Reviewed by:** DENISE R. | Licensed Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2021 **What do you like best about Sendlane?** Ease of the platform and the awesome customer service. **What do you dislike about Sendlane?** It’s a little pricey - but it’s by far more affiliate marketer friendlier than the other CRMs. **What problems is Sendlane solving and how is that benefiting you?** The analytics are very helpful in seeing how my campaigns are doing and what I must tweet **Official Response from Mariesa Portmann:** > Hi Denise, Thank you so much for the 5-star rating! We appreciate your sentiments and are so glad to hear the Sendlane experience is less stressful - which is so important in running a successful email program. :) We love all our affiliate marketing friends and are glad you find the Sendlane platform to be highly differentiated from others in-market. We appreciate your advocacy, Denise, thanks again! Cheers, Mariesa, Director of Customer Success ### 6. Thank you, Sendlane! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyla F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Sendlane?** If you are looking for an email service provider to help you drive your email marketing campaign goals, I would highly recommend Sendlane. The features for producing creative and data-driven email strategies are impressive, and the team is truly amazing, so supportive, responsive and helpful! It has been an incredible tool for our company in automating, tracking and optimizing our email marketing efforts and improving our deliverability. **What do you dislike about Sendlane?** So far I have not experienced any issues with Sendlane. **What problems is Sendlane solving and how is that benefiting you?** Tracking/reporting, deliverabiity, and creative (email builder). Benefits include higher performance metrics and greater ROI on email marketing efforts. **Official Response from Sonya Pelia:** > Hi Kyla: Thank you for taking the iime to review Sendlane. We appreciate it very much. As always, please do let us know if there are missing features you are looking for in the solution. We are constantly improving the product. Best, Sonya. VP Marketing ### 7. Powerful ESP **Rating:** 5.0/5.0 stars **Reviewed by:** Eric D. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Sendlane?** Automations. Keeps our segments in check **What do you dislike about Sendlane?** The un-customizable global footer. none. **Recommendations to others considering Sendlane:** Power. Speed. Features at a fraction of the cost of comparative ESP's **What problems is Sendlane solving and how is that benefiting you?** Handling our large subscriber base and managing our segmentation across vastly different classifications of user types. Sendlane's automations, popups, and beacons make this a very powerful platform. **Official Response from Mariesa Portmann:** > Hi Eric, Thank you so much for taking time to leave us a review! We are thrilled to hear Sendlane has been a powerful ESP for your business. Managing email communication at scale for your entire customer base should be easy, automated, dynamic and personalized -- we are so glad to hear you've found a solution for all of that here at Sendlane. We look forward to continued partnership together - thanks again for your advocacy, Eric! Cheers, Mariesa, Director of Customer Success ### 8. Great user interface, deliverability and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Sendlane?** The customer support I receive when I need it. I never wait long for answers. **What do you dislike about Sendlane?** When you import data manually into the account, it needs to go through a review. With that being said, it's because of this that they are able to maintain their deliverability. **What problems is Sendlane solving and how is that benefiting you?** Email automation and marketing. **Official Response from Sonya Pelia:** > Hi Brian, Thank you for taking time to review Sendlane; we deeply appreciate it. And, as always do let us know if you are looking for functionality not yet in the solution. Best, Sonya ### 9. Extremely helpful staff and service. **Rating:** 4.5/5.0 stars **Reviewed by:** Will C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Sendlane?** The CEO and the rest of my service team are highly responsive and understanding **What do you dislike about Sendlane?** The website needs to be refreshed manually. **Recommendations to others considering Sendlane:** Take the time to let the team at Sendlane teach you how to use the entire site. **What problems is Sendlane solving and how is that benefiting you?** We are able to target our lists and understand results quickly. **Official Response from Sonya Pelia:** > Hi Will: thank you for taking time to review Sendlane; much appreciated from our end. I will pass on the reccomendation to the team. Best, Sonya ### 10. It is easy to use and you can logically & visually see the sequence of events in your automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2021 **What do you like best about Sendlane?** Ease of adding emails, triggers and automation **What do you dislike about Sendlane?** The addition of step in automation does not apply to subscribers in the flow, but only applicable to the new subscribers. I hate that **Recommendations to others considering Sendlane:** Learn as you go, you wont be perfect on day 1 **What problems is Sendlane solving and how is that benefiting you?** Understanding of the automation process is key, the support is outstanding but the software or code limits their support **Official Response from Mariesa Portmann:** > Hello! Thank you so much for the 5-star review! We're so glad to hear you're finding it easy to build emails, triggers and automations. I also appreciate the feedback you've shared on how to strengthen our automation offering; I have passed that feedback along to my team for consideration. :) We appreciate you choosing Sendlane, and look forward to seeing your program continue to grow and excel with the platform! Cheers, Mariesa, Director of Customer Success ### 11. We LOVE Sendlane and if anyone asks what ESP to use - We point them to Sendlane! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy M. | Email Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Sendlane?** The platform is very user friendly and the customer support is fantastic! **What do you dislike about Sendlane?** Only thing we would like is more URL links to be provided in the dashboard for reports. **What problems is Sendlane solving and how is that benefiting you?** We had issues with deliverability before and we no longer do with Sendlane. **Official Response from Mariesa Portmann:** > Hi Kathy, Thank you so much for leaving a stellar review and for your continued advocacy of Sendlane. Our team just loves working with you, too! We take every bit of product feedback seriously and I am happy to report back that since you posted this review, our team recently released an enhancement that increases the number of links displayed in the dashboard! So hopefully that helps with your reporting. :) We appreciate your partnership, Kathy, thanks again! Cheers, Mariesa, Director of Customer Success ### 12. Excellent responder **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2021 **What do you like best about Sendlane?** I can see the statistic data that help me doing in right way. **What do you dislike about Sendlane?** It is taking time to be familiar with functions and how to do things. **Recommendations to others considering Sendlane:** Sendlane is absolute responder you should use. **What problems is Sendlane solving and how is that benefiting you?** I was trying to connect senslane with my own platform. Thanks to support team. My platform is connected to sendlane. **Official Response from Mariesa Portmann:** > Hi there, Thank you so much for the 5-star review! I'm so glad to hear you're finding the auto responder to be valuable for your business, as well as the statistics and reporting you're able to get from the platform. I do recognize there are lots of features and functionality to become familiar with, so in case you are ever in need of additional support or guidance, our Product Support team is always available to help! Our team is available 24/7/365 via chat and email, accessible on any page of our website and in the app too for convenience. They are experts in assisting customers, like yourself, in making sure you're getting the most from the product. :) We appreciate you taking the time to share your experience, thanks again! Cheers, Mariesa, Director of Customer Success ### 13. My 2 to 3 years with Sendlane **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Sendlane?** Love the flexibility and optimum deliverables of emails. Customer service is excellent and customization of segmentation is very in depth. **What do you dislike about Sendlane?** The pricing leans more towards premium pricing because of newly added features, and there is no option to reduce the cost by moving unneeded features. But overall, the deliverability still makes the prices worthwhile in my opinion **Recommendations to others considering Sendlane:** 100%! I've been sharing and recommending sendlane to peers in the same industry. **What problems is Sendlane solving and how is that benefiting you?** Deliverability and customer service **Official Response from Sonya Pelia:** > Hi Shawn: Thank you for taking time to write this review. Very pleased to know that you have found great value in our solution. Please always let us know if you are looking for a specific feature. We are constantly adding features and improving the solution. Best, Sonya. VP Marketing ### 14. Software works well and does everything we need it to **Rating:** 4.0/5.0 stars **Reviewed by:** Jim R. | Affiliate Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Sendlane?** The ability to send the volume of emails we need to send equally **What do you dislike about Sendlane?** We have had issues bulk importing contacts. **Recommendations to others considering Sendlane:** I definitely recommend using Send Lane. **What problems is Sendlane solving and how is that benefiting you?** Sending high volume emails to our customers in an easy manner. **Official Response from Mariesa Portmann:** > Hi Jim, Thanks so much for taking time to leave us a review! I am so glad to hear your experience with Sendlane has been excellent so far and that you've been able to successfully manage your email program at-scale. We are constantly making improvements to the platform - including to our import process - so we hope that the issues you mentioned will no longer be a challenge for you. We appreciate your advocacy, Jim, thanks again! Cheers, Mariesa, Director of Customer Success ### 15. Consistent Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Sendlane?** The SendLane support team is top notch. Very hard to come by in the world of ESPs. Different ways to communicate but Skype has made the process so easy! **What do you dislike about Sendlane?** Some of the hands on involvement from the team on things that could be automated. **What problems is Sendlane solving and how is that benefiting you?** Deliverability to Gmail has been a great benefit with SendLane. We are able to reach a somewhat difficult group of our audience. **Official Response from Mariesa Portmann:** > Hi there! Thank you so much for taking the time to leave a review! I am thrilled to hear you have been receiving stellar support from our Customer Success team; I tend to agree - they are pretty great! Seeing that you've been able to realize excellent deliverability within Gmail and also successfully tap into a challenging segment of your audience is music to our ears. We look forward to continuing to be a strong partner you've come to rely on. Thanks again for your advocacy! Cheers, Mariesa, Director of Customer Success ### 16. Sendlane is so Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Sendlane?** It's ease of use. The learning curve is very little **What do you dislike about Sendlane?** It can be difficult to link to another platform for a capture page. **What problems is Sendlane solving and how is that benefiting you?** My open rates are much higher **Official Response from Mariesa Portmann:** > Hi Abraham, Thank you so much for giving Sendlane a 5-star review. We are so glad to hear your experience has been great so far and that the learning curve was not steep to get you up & running and seeing value, including higher open rates! We know delivering that type of value translates to bigger and better outcomes for you and your business and we are appreciative to partner with you on continued growth and success. Thanks again, Abraham! Cheers, Mariesa, Director of Customer Success ### 17. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about Sendlane?** The availability to chat with support in real time. **What do you dislike about Sendlane?** That Sendlane doesn't integrate with Everwebinar. **Recommendations to others considering Sendlane:** Full support **What problems is Sendlane solving and how is that benefiting you?** I'm saving time sending but emails. **Official Response from Sonya Pelia:** > Dear Sendlane User, Thank you so much for the 5-star, glowing review! Really appreciate your taking the time to let us know that using Sendlane is helping you save time! Re the intergration with Everwebinar, do check out this page: https://zapier.com/apps/webinarjam/integrations/sendlane Our customer success will happy to assist you in this integration. Sonya, VP of Marketing ### 18. Recommended awesome support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2021 **What do you like best about Sendlane?** The fast customer support, they always reply back faster than expected **What do you dislike about Sendlane?** It took a while to import a contact list **What problems is Sendlane solving and how is that benefiting you?** Communication with my prospects **Official Response from Mariesa Portmann:** > Hi there! Thank you for taking time to share about your experience with Sendlane! We are glad you are enjoying the platform and also receiving excellent support from the Customer Success team. Our team does pride itself in world class, fast support from real people - 24/7/365! As you continue to familiarize yourself with the platform or if you need support with any future contact imports, our team is just a quick conversation away and will be more than happy to offer guidance. :) Thanks again! Mariesa, Director of Customer Success ### 19. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Sendlane?** I heard the deliverability and that it was the best I’ll probably rejoin it’s just I’m too comfortable with gr **What do you dislike about Sendlane?** That I’m not going experienced enough with it **What problems is Sendlane solving and how is that benefiting you?** I would like to try sendlane for a month for free I just lost a family member and have been busy **Official Response from Sonya Pelia:** > Dear Reviewer, Thank you for taking the time to review Sendlane and give us 5 stars. Please do contact our customer success team at support@sendlane.com and they will surely help you with your request. Best, Sonya, VP of Marketing at Sendlane ### 20. Fantastic Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Sendlane?** Sendlane is incredibly easy to use to deploy email or other campaigns. Our staff loves working with it due to the simplistic efficient design. The campaign builder is a super easy drag dropper. Staff are on point A+++ **What do you dislike about Sendlane?** That its not FREE, JK. We are very happy with the app and team. Any issues we have had in the past have been resolved and addressed by the team in a timely manor! **Recommendations to others considering Sendlane:** I would most certainly recommend opening an account with Sendlane. They have been a joy to work with and the platform is really easy to use. **What problems is Sendlane solving and how is that benefiting you?** Ease of deployment, managed delivery. **Official Response from Sonya Pelia:** > Dear Admin: Thank you a stellar review on Sendlane! And, the A+++ for our team. As always, please do not hesitate to reach out if you are looking for a specific feature in the solution. We are constantly improving the product and adding features. Best, Sonya, VP Marketing ### 21. Sendlane review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Sendlane?** Easy to understand layout Intuitive set up Clean functionality **What do you dislike about Sendlane?** Pricing, low tier removed limited integration to clickbank **Recommendations to others considering Sendlane:** compare to other platforms **What problems is Sendlane solving and how is that benefiting you?** Automation of replies to standardized questions or actions **Official Response from Mariesa Portmann:** > Hello! Thanks so much for taking the time to leave us a review. It's great to hear you're enjoying the intuitive and clean UI - we like to think it's pretty sleek too. :) I appreciate the feedback on our ClickBank integration as well. That is certainly an integration our Product team can explore strengthening for users like you. I have passed that feedback along to them. We appreciate your partnership, thanks again! Cheers, Mariesa, Director of Customer Success ### 22. Integrete with Miva, very useful and reasonable price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Sendlane?** Integrate with our platform Miva, has great features for email marketing **What do you dislike about Sendlane?** I can't think of anything negative about Sandline **What problems is Sendlane solving and how is that benefiting you?** Email communication with our customers **Official Response from Mariesa Portmann:** > Hello! Thank you for sharing your feedback about your experience with Sendlane. We are glad to hear you've been enjoying many of our features, including our unique integration with Miva. We appreciate the advocacy and look forward to continued success in our partnership together. Thanks, again! Cheers, Mariesa, Director of Customer Success ### 23. Other than the pricing I am quite satisfied **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2021 **What do you like best about Sendlane?** Timing of broadcasts and record of them. **What do you dislike about Sendlane?** Pricing structure. Minimum 5000 subscribers? **What problems is Sendlane solving and how is that benefiting you?** Sending out of my daily e-mails **Official Response from Mariesa Portmann:** > Hi there! Thanks so much for taking time to share about your experience with Sendlane. We are so glad you've found a solution for sending out your daily emails and the send time optimization of these emails is providing value. I have received your feedback on the pricing structure as well; we have not had to adjust our pricing for our customers in over 22 months and it is our commitment to continue offering a best-in-class product at a competitive cost for our customers. :) We appreciate you choosing Sendlane, and look forward to continuing to drive value and growth for your business! Cheers, Mariesa, Director of Customer Success ### 24. A Perfect Email Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Dalas G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2020 **What do you like best about Sendlane?** This is a very clear and impressive email marketing tool. I like it for the way it helps us have neat and clear email campaigns and marketing automation. It's much of an affordable service too. Quite flexible with its pricing. **What do you dislike about Sendlane?** There is literally nothing that is wrong with this solution. It is flawless. **Recommendations to others considering Sendlane:** It is one of the best services you can get. **What problems is Sendlane solving and how is that benefiting you?** The problem we solve is that we have been able to establish clean email marketinga as well as marketing automation schemes with its help. **Official Response from Sonya Pelia:** > Hi Dalas: Thank you for calling Sendlane flawless! We think the same! But, seriously, thank you so much for taking the time to review the platform. We appreciate it deeply. Best, Sonya. VP Marketing ### 25. Gets the Job Done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Sendlane?** Sendlane has an incredible team behind it that is extremely responsive and always super helpful. They are clearly working hard to make Sendlane a better product every day. **What do you dislike about Sendlane?** The email builder itself can be a bit glitchy at times. However, it's designed for simplicity and their team is constantly working to improve the product. **What problems is Sendlane solving and how is that benefiting you?** Sendlane helps us send our messaging and campaigns out efficiently so we can continue to drive in leads for the business. Having their support team standing by for help has saved us time and keeps our organization running smoothly. **Official Response from Sonya Pelia:** > Thank you for taking the time to review Sendlane. The team appreciates it very much. We are continuing to the improve the interface and hopefully the glitches you have experienced have gone away. Best, Sonya ### 26. Exactly what I was looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Sendlane?** The interface is incredibly intuitive. Email service providers can be quite complex, but with SendLane, I was able to figure out how things worked almost immediately. It's very easy to get started, if you're new to email service providers, or moving over from another one, you'll definitely be pleased with how easy it is to get started. The customer support is the best I've ever seen on any email platform, and believe me, I've used a lot of them. Another feature I really like, is how it will give you the ability to do automatic list hygiene. This was incredibly tedious to deal with on other platforms. Now, I can automatically segment out my inactive subscribers on my list. **What do you dislike about Sendlane?** So far I have not encountered anything I particularly dislike. **Recommendations to others considering Sendlane:** I'd recommend them... good deliverability, very easy to get started, good customer support. **What problems is Sendlane solving and how is that benefiting you?** Deliverability. With SendLane, I'm getting open rates that are much higher than I was getting with other platforms. **Official Response from Sonya Pelia:** > So great to hear you are gettng higher open rates! Thank you for taking the time to review Sendlane. We appreciate it very much! Best, Sonya ### 27. Sendlane is a beast for email delivery and automation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Sendlane?** I love Sendlane! Been a client for over a year now and there’s nothing short of what this platform can do. It’s ultra robust and give me the power I need for my business and getting more data. The automation is easy to build, the segmentation is deep and the email builder is easy for non-technical folks like me. They gave me the power that usually requires an expensive $100k+ a year tool like Salesforce or Bronto. The email delivery is amazing and so is the support. We were able to increase our email open rates by over 25% - this is due to following the direction of the support team as we took on their recommendations. **What do you dislike about Sendlane?** I can't really say anything at the moment. Their support has been A+ and their platform features and functionalities are incredible especially at the price point in comparison to their competition. **Recommendations to others considering Sendlane:** I highly recommend you use it. One thing that was important for us was support. The support with SendLane has been the best we've deal with so it has removed a lot of headaches we've I highly recommend you use it. One major challenge in the past is moving an email list to another providor has been challenging. With Sendlane the team helped us and I cannot think of how they could have made it easier. They were there to help us every step of the way and even recommended ways for us to optimize our email delivery, so we had an increase in our open rates by over 25% when we moved our list to their platform. **What problems is Sendlane solving and how is that benefiting you?** Automation and deep segmentation to build out audiences as it's important for our message to be crystal clear to our customers as we have them across a multitude of different audiences and verticals. When we first moved over we were able to increase our email open rates by 25% - so this was hugely beneficial for us. The Sendlane support team and their attention to detail really stood out to us as we've tried a number of different platforms to help us with our email delivery and so far our experience with Sendlane has been remarkable. **Official Response from Sonya Pelia:** > Thank you for the amazing review of Sendlane. We appreciate it very much. So good to hear that your open rates have increased over 25% and our solution has the power of hugely more expensive solutions. Best, Sonya ### 28. Sendlane support and deliverability are world-class. **Rating:** 5.0/5.0 stars **Reviewed by:** Ricco D. | CEO & Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2018 **What do you like best about Sendlane?** We appreciate the fact that the Sendlane support team is extremely knowledgeable and really take the time to assist with any issues. In addition, the leadership team is just as responsive. It's not very often that you are able to get in contact with the CEO of company to discuss strategy. They are really vested into the success of their users and it shows. We have been very satisfied with our experience so far and look forward to continue to grow our business relationship with them. **What do you dislike about Sendlane?** There's nothing to dislike. Their software gets the job done and enables us to keep our clients satisfied. **What problems is Sendlane solving and how is that benefiting you?** Sendlane enables us communicate with our audiences. Getting to the inbox is #1 when it comes to that. And Sendlane continue to deliver with stellar results. **Official Response from Sonya Pelia:** > Hi Ricco: Thank you for taking the time to give Sendlane such a stellar review! Deeply appreciate it. We care about our customers very much. Best, Sonya ### 29. The best e-mail autoresponder service out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Misha W. | Busser, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2018 **What do you like best about Sendlane?** The combination of the simple to use interface and "commonsenseness" of the software, combined with it's advanced and powerful features makes it a complete home run. The automations that it comes with are as good as many advanced CRMS, but you can get it at half the cost, and you get all of the power of the best e-mail provider around. **What do you dislike about Sendlane?** That I don't think it would be possible to compete with them even if I wanted to. :) **Recommendations to others considering Sendlane:** Buy it, don't think twice, and use all of the features. **What problems is Sendlane solving and how is that benefiting you?** E-mail marketing ## Sendlane Discussions - [What performance increase have you see with respect to your open rates after switching to sendlane?](https://www.g2.com/discussions/36444-what-performance-increase-have-you-see-with-respect-to-your-open-rates-after-switching-to-sendlane) - 2 comments, 1 upvote - [View Sendlane pricing details and edition comparison](https://www.g2.com/products/sendlane/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+00%3A53%3A44+-0500&secure%5Bsession_id%5D=fc468870-d9e8-4612-be53-01663fbf3ec8&secure%5Btoken%5D=5abaac6c585f9ba89cb04f7b1d44c399700768d91651dec8c6cb158cf1ec017e&format=llm_user) ## Sendlane Integrations - [Gleam](https://www.g2.com/products/gleam/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Sendlane Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Use Cases** - E-commerce - Retail - Customer Service **Social** - Social Media Advertising **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Administration** - Incentives - Syndication - Insights - Content - Sampling **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Output Document Generation **Generative AI** - AI Text Generation **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Sendlane Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,312 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,226 reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - 4.6/5.0 (1,203 reviews)