Searchspring Reviews & Product Details

Searchspring Overview

What is Searchspring?

Searchspring helps your online store grow by making it easier for shoppers to find the products they want through search and navigation. By automating and simplifying complex business processes from analytics to merchandising, we make it easier to run your business, and save you time and money. With local and experienced support, you’ll always have the help you need, when you need it. Better results for shoppers. Better results for you.

Searchspring Details
Languages Supported
German, English, French, Dutch, Spanish
Product Description

Searchspring enhances E-Commerce sites with rich and engaging shopping solutions that significantly improve product findability.


Seller Details
Seller
Searchspring
Company Website
Year Founded
2007
HQ Location
San Antonio, TX
Twitter
@SearchSpring
2,392 Twitter followers
LinkedIn® Page
www.linkedin.com
90 employees on LinkedIn®

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Searchspring Reviews

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VP of Marketing and Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I understand and support a "ticket support" system, but really enjoy having a "contact" I can email/call when I need to hash something out. Even if just to get input on something before submitting a ticket. So that is great. Plus, tickets get resolved quickly, or at least updated if will take time to fix an issue. Which I like, as they are communicating to keep me informed. They also offer a ton of faceting and sorting options, but what works the best is the ease of adding new ones and Review collected by and hosted on G2.com.

What do you dislike?

Not to be "team SearchSpring," but they were easy to work with. I don't have anything that stands out of dislike. Cost is what I expect for the level of service/product I'm getting. So... not cheap, but I'm getting what I pay for. I would say, the more AI and robust learning is rolling out, so not having it "from the start" is a dislike, but it is moving along at an acceptable speed for me. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were in need of a robust search/navigation tool. They fill that great with fully customized and rule based facets and merchandising settings.not to mention global and page specific banners (html based as well) and lots of reporting to go with it. I was super happy to have product recommendations that offered tuning and merchandising to go a long with it. Working with personalized recommendations, but early stages, so will see where it goes. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Our Account Manager and the time that she gives us to help us improve! Make sure you schedule time to go over the product and on-board with them, it will really help. There are a lot of great features that will only come to life after you set them up correctly, and sometimes you need a little help, and they are there to help you quickly. Its a very comprehensive soltuion, so make sure you get the most out of it. We used it for a few years without diving in deep, which was a mistake on our part, you should really spend some time each week in the software to make improvements, as it is not a set it and forget it if you want to get the most out of it. Review collected by and hosted on G2.com.

What do you dislike?

It's minor- but better instructions and clearer "information" buttons to help you navigate. Sometimes there is so much information that it could get overwhelming. That's a good thing because it is a very comprehensive solution. In the very beginning years ago, they had different solutions, and now it seems they have simplified the pricing and options, which is great. It would be great if it integrated with Channel Advisor out of the box without an API, but that is ok too. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you speak with them to find out all the things the product can do! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Search on Big Commerce. The out of box search feature on BC is pretty weak. Also category pages. We are working with them right now to update our category pages and facets to help customers narrow down the search much better than Big Commerce out of box solution. The banners that are you are able to put up in the search results really help as well, and can be customized quite a bit. Now you can even put videos, which we have not tried yet. Merchandising pages work well too, which we are using more and more. Lots of great boost rules so you can basically customize it to whatever you really want. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Searchspring has truly improved the search functionality on our website. They offer a vast array of features to help us merchandise our products based on very specific criteria. We were even able to set up mini-stores for our customers, where they can just search for a keyword (such as a company name) and see a specific set of products. This saves our customers a lot of time and provides a more personalized experience on our store.

The Searching support team is extremely responsive and they even assisted us to fix a bug that was related to an entirely different app. That bug was preventing our website from functioning and they quickly provided support. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing that I dislike. Just looking forward to the upcoming AI capabilities and a bit impatient about that. :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Searchspring helps us provide more relevant results to our customers' searches. It also helps us redirect searches and better merchandise categories of products. There is no comparison between the search results displayed by our ecommerce platform and those displayed by Searchspring. We have improved our conversion rate significantly since installing the application. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Searchspring always listens to ideas/issues and always comes up with an answer or will create an answer on the backend - and always with a quick turnaround! Review collected by and hosted on G2.com.

What do you dislike?

I honestly havent experienced a downside yet but if I had to choose it would have to be auto reporting sent weekly - choose top reports to be filter and send as the user sets up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using Searchspring for collection creative (customer experiences), search (customer experience) and hopefully soon personalization to better serve our customer since we carry so many different brands within one umbrella. I'm really looking forward to being able to use A/B testing as well. Review collected by and hosted on G2.com.

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Director Of Ecommerce Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Great program for the price! It has made it very easy for my team to create and manage collections. Unlike most other program, Search Spring has the dual ability to run off rule based algorithms and to pin or promote specific styles- at the same time. Extremely valuable when you want a healthy mix of art and science. Also, being able to leverage GA data through the platform is a major plus. Not to be dramatic, but they just launched a scheduling feature that has saved my life! Review collected by and hosted on G2.com.

What do you dislike?

The search functionality is somewhat buggy. Sometimes it doesn't pull in the right products or it try's to autocorrect the name of styles even if the name is being spelt the right way. Its also annoying how if you create a color based collection Ie. little black dress- you have to get extra dev work done, which cost more money, to display just the color variant hero you want instead of the main hero. I feel like that should be a given in the program. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its definitely better then the major of visual merchandising programs out there. If you are balling on a budget would highly recommend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can for the most part easily create and visually merchandise my collections. Review collected by and hosted on G2.com.

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Digital Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The product itself is rather intuitive. It integrates perfectly with Shopify and the communication from the CSM and my team has been very, very helpful in the onboarding process. Review collected by and hosted on G2.com.

What do you dislike?

Certain lack of functionality but ideas can always be onboarded in the platform and added to the development timeline, which is also a good feature. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The product is constantly being refined and the support is some of the best I've ever received. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing smart merchandising of hundreds of pages and search results without having to tap out our finite resources. Also finding opportunities via the reporting is super helpful. Review collected by and hosted on G2.com.

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AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Customization and staff provide great support and ability to merchandise Review collected by and hosted on G2.com.

What do you dislike?

Cannot shuffle Option in boosts would be nice so boosts tonight always stay consecutive and shuffle the order Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy and simple user interface to promote and run your website Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Promoting the products our customer ma want while still showing new stuff. We are benefiting with increased purchases Review collected by and hosted on G2.com.

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AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The auto complete feature of SearchSpring has helped our customers get to what they are looking for faster, helping increase conversion rate and sales for us Review collected by and hosted on G2.com.

What do you dislike?

Nothing that we dislike, there were a few limitations when we were integrated with NetSuite, but now that we are using Shopify those limitations are gone. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better search results, better customization options to redirect customers to the best page based on their search, better merchandising with SearchSprings tools Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ease of use of the SearchSpring dashboard. Review collected by and hosted on G2.com.

What do you dislike?

I do not have features to note that I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend SearchSpring to other ecommerce sites looking for a sophisticated search tool that's easy to use for all skill levels. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are leveraging SearchSpring to provide our customers with optimized search results, auto-populate results as well as an algorithm-driven product sort order on our product landing pages. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

We were a Nextopia customer when it was acquired. Both Nextopia and Searchspring have excellent customer service. They step you through the product, and help you to achieve the goals you have in mind when purchasing the product. Review collected by and hosted on G2.com.

What do you dislike?

I love the product. The price is not cheap, nor should it be. Likely larger businesses will be able to justify the expense easily. As a small business, we need to keep a close eye on performance to ensure we get a reasonable ROI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our previous site search solution was terrible. We have fixed the basic need of right products showing up for customer searches. We are able now to show specific products for specific queries, even if that query doesn’t appear on the product page. The merchandising features are very useful. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The boost & filtering rules on global merchandising is the best. We sell out of product quickly, so it's great to be able to have a rule which allows us to push down product with low or no stock availability automatically. Review collected by and hosted on G2.com.

What do you dislike?

We have 6 accounts with Searchspring, and ideally would like to duplicate our campaigns across the 6 accounts. At the moment we have to manually add in the rules etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have lowered our bounce rate & increased our conversion rate with Searchspring. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The platform is so fast! The results render on our site almost instantly. The administrative dashboard is very intuitive and provides some spectacular tools for optimizing search results and increasing revenue. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the lack of a true landing page creator. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Stop looking. Stop wasting time. Just sign the darn contract with SearchSpring. You'll be happy you did :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SearchSpring has solved the problem of less relevant results and lower conversion rates. With SearchSpring we have realized improved conversion rates and consequently, increased revenue. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The capabilities within the dashboard paired with assistance from SS support if needed. Review collected by and hosted on G2.com.

What do you dislike?

Reindexing can take up to 10 minutes long to complete Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Would like to utilize AI more (unfortunately unable to do so because of business direction) but we do realize the value. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Global Merchandising Campaigns are great! They push through a consistent flow of products to each category page. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, very easy program to work with. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great addition to Shopify. It offers your consumers a curated search experience and helps push them through the funnel to ultimately convert. Searchspring will help your customers find what they're looking for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The search functionality is more robust and user friendly Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Account representative always very helpful Review collected by and hosted on G2.com.

What do you dislike?

Some hiccups with integration, but problems were fixed upon request. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Makes merchandising on site very simple and customized to our needs Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Great search functionality. Has lots of other capabilities too once you take the time to learn the solution. The support/dev staff is amazing and very responsive! Review collected by and hosted on G2.com.

What do you dislike?

My company implemented this before I was involved, so I don't think we're taking advantage of everything. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Search, better monetization on site. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The team's speed turning around the integration and ease of development. Any questoins or issues we're always addressed quickly.

Their dashboard is really comprehensive with lots of insights and useful information.

Adding Searchspring to our website has dramatically improved the search experience for our customers. Review collected by and hosted on G2.com.

What do you dislike?

I have currently not found any downsides Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Speed and a rich search solution that customers will love using. Review collected by and hosted on G2.com.

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Web Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Setup and onboarding Searchspring were a breeze when integrating with Shopify Plus. Continued support has been fantastic and quick to respond to our concerns.

In addition, as new requirements have developed over time, the Searchspring team has been open and inviting to implementing extra functionality.

Despite the huge time difference between us in Australia and their team in the US, this has never been an issue. Chalk this up to the fast response times. Also, when members of the searchspring team respond, they always have something to add to the discussion.

Our experience with Searchspring has been nothing short of exemplary and has set the gold standard which we regularly compare other SAAS partners to. If every company operated like Searchspring, the world would be a much happier place. Review collected by and hosted on G2.com.

What do you dislike?

I've given this some thought and there's nothing I can think of. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Searchspring has greatly improved the relevancy of our on-site search which has increased conversion and customer satisfaction considerably.

In addition search results are quicker, more accurate and far more relevant than Review collected by and hosted on G2.com.

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COO
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Their staff is great. We've been working with James and the rest of the team for over 5 years now. They understand what's important to our business and they're always extremely helpful.

Just as an example. There was a little javascript error that was small but affecting us in a big way, and it really needed to be fixed. It was clearly out of Searchspring's scope, but James realized that it was important and fixed it after hours for me.

Great product, run by great people Review collected by and hosted on G2.com.

What do you dislike?

Nothing really that I dislike. Great service and great humans backing it up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Solid service. Good people. They're always moving the platform forward Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

merchandising shortcomings of ecommerce platforms ( shopify) Review collected by and hosted on G2.com.

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Graphic Designer
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Speed and attention to detail are at the utmost importance to SS. Any requests are met with a speedy reply and a helpful answer that doesn't have you running in circles like most companies. Developing and merchandising your website can feel like a Sisyphean task at times but SS has always made it feel manageable and with a very down-to-earth support, it's easy to get help with whatever concerns/questions you may have. Review collected by and hosted on G2.com.

What do you dislike?

SS is limited to a site search/merchandising platform and doesn't produce entire websites :( Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to promote products with a quick and easy interface is a breeze. You're almost overwhelmed with the freedom you have over your site and the reliability of support to realize any feature requests. Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Searchspring delivers amazing search results with tons of room to tweak. Review collected by and hosted on G2.com.

What do you dislike?

Initially, some of the default search results were dissapointing, however, I quickly learned that it is easy to modify and tweak until they are perfect. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Spend the time tweaking your search results and understanding the back end. Monitor terms with 0 results and build a list of synonyms, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Fast and accurate search results to make for a better on-site customer experience, as well as increased conversion rates. Review collected by and hosted on G2.com.

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Web/Data Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I have been with Search Spring for several years and I thoroughly enjoyed using them for my search, display and marketing needs. The interface works well and they are always there to help. Customization is pretty staright forward. Review collected by and hosted on G2.com.

What do you dislike?

So far so good. I haven't experienced problems with Search Spring thus far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Utilizing Search Spring to integrate with Bigcommerce. Works even better on this platform. Using banners and badges that are triggered by certain criteria. Review collected by and hosted on G2.com.

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UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Searchspring is hands down the BEST! I won't state names, but we had tried one of Searchspring's main competitors in the past and they failed us miserably. They over promised and never delivered. Searchspring's AI is BY FAR superior and automatically catches alot of customer errors when they are searching and still brings the customer to the desired full product selection. Their systems have been very fast & responsive, have never crashed, unlike their competitor where we had constant slow speeds and system crashes due to our large product size. Our conversion rate jumped immediately upon installation, very quickly paying for the cost of the SearchSpring product and increasing our profits. Customer service has been phenomenal, friendly, knowledgeable, and responsive. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far! We have been very satisfied so far! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We saw that one of the largest areas of issue on our website was our bounce rate when customers were using the native Bigcommerce's search and that it was negatively effecting our conversion rate. We are only about 1 month into Searchspring, so I am sure we will see additional gains, but so far we are seeing very positive and tangible results. Review collected by and hosted on G2.com.

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Brand Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The support has been FANTASTIC. The onboarding was smooth, and we got all the support we wanted. Since then, each time any question has come up, we've had immediate help remedying. The back end is particularly useful for creating synonyms and redirects, so customers have zero frustration. Review collected by and hosted on G2.com.

What do you dislike?

It is a little complicated at the very beginning, but the learning curve is not steep. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our customers are using the filters extensively, and heat maps prove the features are a big hit. Fewer people having trouble finding what they want translates in to more sales, and the sales figures prove it. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The management portal allows users to easily create rules to customize the search experience that they want to provide to the end-user. Review collected by and hosted on G2.com.

What do you dislike?

There hasn't been anything that I've disliked about the product so far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Search Spring allows us to deliver relevant search results to our customers raising both AOV and conversion rate. Review collected by and hosted on G2.com.

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