We were looking for a company to outsource some higher level issues with and act as a consulting firm to augment our in-house staff, We had some Cisco UC issues we asked them to work on and they brought some software to the table. The Cisco UC issue took way to long for them to resolve given the way they positioned their abilities in initial conversations. The software they brought to the table was a good solution and we were happy with that part of the relationship. We were, however, looking for more of a partnership which never really developed. We initially had a good Account rep but when he left, so did the relationship. Kind of sad really. Review collected by and hosted on G2.com.