Presidio Reviews & Product Details

Presidio Overview

What is Presidio?

Presidio is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.

Presidio Details
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Product Description

Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Cloud and Security solutions.


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Presidio
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Presidio Reviews

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Mid-Market(51-1000 emp.)
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What do you like best?

They brought a good solution to a long standing issue we had regarding file access and mitigating the risk of cryptolocker threats. Initially very responsive and seemed like a good company to help supplement out IT staff's gaps in knowledge. Also had a wide footprint so they could potentially support us in all our office locations. Review collected by and hosted on G2.com.

What do you dislike?

Account manager turn over (in our case) was too high. They took to long to resolve what should have been a simple issue. After out initial account manager left, we basically heard nothing from them again. Getting a hold of someone after the initial account manager left was kind of a nightmare. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you are in or near a major metropolis, I think Presidio would be a good group to partner with. We are "in the boonies" so I don't think there was much incentive for them to build a relationship with our company as it took too much time/effort for them traveling and such. They did seem more expensive than other consulting groups we had used and investigated. We initially thought that was due to a higher level of expertise, but experience did not bear that out. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We were looking for a company to outsource some higher level issues with and act as a consulting firm to augment our in-house staff, We had some Cisco UC issues we asked them to work on and they brought some software to the table. The Cisco UC issue took way to long for them to resolve given the way they positioned their abilities in initial conversations. The software they brought to the table was a good solution and we were happy with that part of the relationship. We were, however, looking for more of a partnership which never really developed. We initially had a good Account rep but when he left, so did the relationship. Kind of sad really. Review collected by and hosted on G2.com.

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