ScalePad Backup Radar Reviews & Product Details

The platform offers centralized alerting and a structured approach to monitoring backup activity across environments, which can be useful for organizations looking to standardize their backup oversight. Review collected by and hosted on G2.com.

We spent several months attempting to deploy Backup Radar in our environment and integrate it into our Comet backup workflow, and ultimately were not able to get it into a place where it was operationally usable.

The primary challenge for us was the Comet integration. The data being pulled into Backup Radar did not provide the level of detail or accuracy needed for us to confidently monitor backup success and failure states. This created gaps in visibility that made it difficult to rely on the platform for day-to-day operations. In our case, pass/fail reporting and actionable alerting were not at the level we needed for an MSP environment managing multiple endpoints.

During our onboarding and follow-up interactions, we were told that some of these limitations were due to constraints within Comet’s API. However, after further testing and ultimately building our own internal tooling, we were able to confirm that the API is capable of providing the required data. This led us to conclude that the limitation was in how the integration was implemented rather than an external constraint, which created confusion and reduced our confidence in the platform.

We also found that getting to a usable state required more manual effort and workflow adjustments than expected. Instead of simplifying backup monitoring, it introduced additional overhead, and we were not able to establish a streamlined, reliable process for our team.

From a business perspective, the biggest issue was that after a good-faith effort to deploy and test different approaches, we did not have a clear path to adopting the product in a production environment. Without that, it became difficult to justify the ongoing cost.

Overall, the platform may work in environments with simpler backup requirements or different tooling, but in our case it did not align with our workflow or provide the level of visibility we needed. Review collected by and hosted on G2.com.

I use ScalePad Backup Radar to keep an eye on all our backups and make sure everything is running smoothly. It alerts me if something goes wrong, helping me feel confident that our important data is safe and secure. The dashboard is super clear, alerts come right when you need them, and I always feel confident that our data is protected. Setting up ScalePad Backup Radar was really easy. Connecting it to our devices was straightforward, and the instructions were clear, so I could start monitoring backups quickly without any headaches or delays. I also use it alongside our other monitoring tools, and it fits in nicely with everything else we use, giving me a clear picture of device health and making it easier to catch and fix backup issues quickly. Review collected by and hosted on G2.com.

One thing I wish was a bit better with ScalePad Backup Radar is the alerts—they can sometimes feel a little overwhelming. Having more ways to customize or filter them would make it easier to focus on the issues that really matter. Review collected by and hosted on G2.com.

What I like best about ScalePad Backup Radar is how it simplifies something that’s usually messy for MSPs: knowing whether backups are actually working.

Tt turns backup monitoring from a reactive, manual chore into a proactive and auditable process, which is exactly what we need. Review collected by and hosted on G2.com.

Initial configuration, especially mapping backup sources, credentials, and schedules can take time. If your backup environment isn’t well-standardized, getting clean data into Backup Radar can feel heavier than expected Review collected by and hosted on G2.com.

Various different backup solutions can be viewed in a single pane of glass. Review collected by and hosted on G2.com.

It takes some configuring to get it notifying on the correct things. Some times it does not appear to correctly report backups that are being retired as a client is offboarding. Review collected by and hosted on G2.com.

Backup radar integrates with different backup solutions such as Veeam, Azure, AvePoint, ShadowCraft, etc. No matter what backup productions our customers are using, Backup Radar support them.

It gives me a centralized place to monitor and troubleshoot the backup issues. We don't need to spend time on login to every customers' backup portal and check them one by one. It's really easy to use.

It's easy to implement. In most case, you just need to set up an email notification sent to Backup Radar. Backup Radar will be all the rest things for you.

We also receive emails from Backup Radar daily for the backup summary. So we get a full picture of what was going on for backup tasks last night without logging to the Backup Radar portal.

It's also easy for us to generate reports for our customers weekly, monthly, etc. This saves us a lot of administrative effort, so we can focus on more important tasks.

Backup Radar is really helpful. Review collected by and hosted on G2.com.

Not really at the moment. The customer support is good. It can resolve almost all the questions or issues that we raised. Review collected by and hosted on G2.com.

Easy to setup, integrate and the support is great should you ever need it Review collected by and hosted on G2.com.

It would be good to have the option of more alerts per day for some backups Review collected by and hosted on G2.com.

Backup Radar gives us a centralised view of all our client backups, helping to ensure nothing slips through the cracks. The automated ticketing and alerting system reduces manual checks and improves response time when something fails. It's easy to integrate with major backup vendors and works well with our PSA tools, saving time and increasing reliability across the board. Review collected by and hosted on G2.com.

The UI could be a bit more modern and responsive—it sometimes feels dated. Customising reports and alerts can also be a bit unintuitive, especially for new users. We'd also like to see more granular control over ticket generation rules and better documentation in certain areas. Review collected by and hosted on G2.com.

It has greatly helped reduce the chatter in backup notifications across the vendors I use. Review collected by and hosted on G2.com.

Needs integration with my PSA (I'm sure it will come though) Review collected by and hosted on G2.com.

Still a solid Product, no major issues with it Review collected by and hosted on G2.com.

only very minor but the URL changed but after a few weeks we updated the internal systems all ok Review collected by and hosted on G2.com.

In a perfect work it would really help you with saving time with checking your backups. The portal is easy enough to navigate around. The best thing about Backup Radar is their support Teams and Account Managers, they are all very friendly and helpful. Review collected by and hosted on G2.com.

It requires an awful lot of setup and things have to be very specific to work. Which sounds simple, but being an MSP of over 100 customers, using different backup types, it can be difficult to get to a stage where it is completely reliable. Review collected by and hosted on G2.com.