Top 10 Co-Browsing Alternatives & Competitors

(51)4.5 out of 5

Research alternative solutions to Co-Browsing on G2, with real user reviews on competing tools. Other important factors to consider when researching alternatives to Co-Browsing include features. The best overall Co-Browsing alternative is Zoho Assist. Other similar apps like Co-Browsing are TeamViewer, Genesys Cloud CX, LogMeIn Rescue, and Puzzel CX Platform. Co-Browsing alternatives can be found in Co-Browsing Software but may also be in Remote Support Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to Co-Browsing

Zoho Assist
TeamViewer
Genesys Cloud CX
LogMeIn Rescue
Puzzel CX Platform
Upscope
Surfly
Glia

Top 10 Alternatives to Co-Browsing Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Co-Browsing stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Consulting, and Consumer Services, and find the best product for your business.

Zoho Assist

By Zoho

4.6/5

(630)

Product Description

Reviewers say compared to Co-Browsing, Zoho Assist is:

Easier to do business with

Easier to admin

Better at meeting requirements

Categories in common with Co-Browsing:

By TeamViewer

Product Description

Reviewers say compared to Co-Browsing, TeamViewer is:

Slower to reach roi

Easier to do business with

Easier to admin

Categories in common with Co-Browsing:

By Genesys

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to Co-Browsing, Genesys Cloud CX is:

Slower to reach roi

Easier to do business with

Easier to admin

Categories in common with Co-Browsing:

Co-Browsing

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Puzzel CX Platform

By Puzzel

4.6/5

(140)

Product Description

Reviewers say compared to Co-Browsing, Puzzel CX Platform is:

Easier to do business with

Better at support

Easier to admin

Categories in common with Co-Browsing:

By Upscope

Product Description

Reviewers say compared to Co-Browsing, Upscope is:

Easier to do business with

Easier to admin

More usable

Categories in common with Co-Browsing:

By Surfly

Product Description

Reviewers say compared to Co-Browsing, Surfly is:

Easier to do business with

Better at meeting requirements

More usable

Categories in common with Co-Browsing:

By Glia

Product Description

Reviewers say compared to Co-Browsing, Glia is:

Easier to do business with

More usable

Easier to admin

Categories in common with Co-Browsing:

Co-Browsing

Channel.me Cobrowsing

By Channel.me

4.5/5

(77)

Product Description

Channel.me Cobrowsing is a remote support software designed to enhance customer service and sales interactions by enabling real-time, collaborative web browsing sessions between agents and clients. This tool allows support teams to view and interact with a customer's web browser without requiring any downloads or installations, facilitating immediate assistance and guidance through complex processes. Key Features and Functionality: - Co-Browsing: Agents can navigate web pages alongside customers, assisting with form completion, troubleshooting, and providing step-by-step guidance in real time. - Live Chat Integration: Seamlessly combines co-browsing with live chat, allowing agents to communicate with customers through text while simultaneously viewing their browser activity. - Data Security and Privacy: Implements data masking to protect sensitive information, ensuring that confidential data such as credit card details remain hidden during sessions. - Easy Implementation: Requires the addition of a single script to web pages, enabling quick and straightforward integration without extensive development resources. - Multi-Device Access: Supports co-browsing sessions across various devices, ensuring a consistent experience for users on desktops, tablets, and smartphones. - Analytics and Reporting: Provides insights into agent performance, session metrics, and customer interactions through built-in analytics and reporting tools. Primary Value and Solutions Provided: Channel.me Cobrowsing addresses the challenge of effectively assisting customers during online interactions by offering a visual, interactive support experience. It reduces the need for lengthy explanations over the phone or via email, as agents can directly demonstrate solutions and guide customers through processes. This leads to faster resolution times, increased customer satisfaction, and higher conversion rates by minimizing frustration and abandonment during complex transactions. Additionally, the platform's emphasis on security and privacy ensures that customer data is handled responsibly, fostering trust and compliance with data protection regulations.

Reviewers say compared to Co-Browsing, Channel.me Cobrowsing is:

Easier to do business with

More usable

Better at meeting requirements

Categories in common with Co-Browsing:

Co-Browsing