---
title: Agentforce Communications (formerly Salesforce Communications Cloud) Reviews
meta_title: 'Agentforce Communications (formerly Salesforce Communications Cloud)
  Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 27 reviews by the users' company size, role or industry to
  find out how Agentforce Communications (formerly Salesforce Communications Cloud)
  works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 27
  scale: '5'
date_modified: '2026-07-20'
parent_category:
  name: Vertical Industry
  url: https://www.g2.com/categories/vertical-industry
---

# Agentforce Communications (formerly Salesforce Communications Cloud) Reviews
**Vendor:** Salesforce  
**Category:** [Integrated Revenue and Customer Management (IRCM) for CSPs Software](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 27
## About Agentforce Communications (formerly Salesforce Communications Cloud)
Salesforce Communications Cloud provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Communications Cloud enables CSPs (Communications Service Providers) to reduce system complexity, create seamless digital experiences, rapidly launch offers and services, and automate business processes.



## Agentforce Communications (formerly Salesforce Communications Cloud) Pros & Cons
**What users like:**

- Users praise the **automation tools** for saving time and enhancing the consistency of customer interactions. (1 reviews)
- Users value the **centralized communication** capabilities of Agentforce, enhancing interaction consistency and saving time through automation. (1 reviews)
- Users value the **centralized communication** in Agentforce, enhancing consistency and saving time through automation and integration. (1 reviews)
- Users appreciate the **seamless integrations** with Salesforce products, enhancing communication and saving valuable time. (1 reviews)
- Users value the **time-saving automation** features of Agentforce Communications that enhance communication efficiency and consistency. (1 reviews)

**What users dislike:**

- Users find the **setup complexity** daunting, often needing extra time and support to customize effectively. (1 reviews)
- Users find the setup to be **complex and time-consuming** , with a steep learning curve that can hinder efficiency. (1 reviews)
- Users find the **difficult customization** process time-consuming and complex, often needing extra technical support to navigate it. (1 reviews)
- Users find the **learning curve steep** , requiring additional time and support to navigate and customize effectively. (1 reviews)
- Users report **slow performance** when dealing with large datasets, impacting their overall experience with Agentforce Communications. (1 reviews)
- Steep Learning Curve (1 reviews)


## Agentforce Communications (formerly Salesforce Communications Cloud) Discussions
  - [What is communication cloud salesforce?](https://www.g2.com/discussions/what-is-communication-cloud-salesforce) - 1 comment

- [View Agentforce Communications (formerly Salesforce Communications Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-25+01%3A04%3A02+-0500&secure%5Bsession_id%5D=6b97ece9-0586-43d5-86b5-1be228685feb&secure%5Btoken%5D=9cbf0c32545f68865498cdc788d372faed248d846f5ef1d79be5c25f5a833221&format=llm_user)

## Agentforce Communications (formerly Salesforce Communications Cloud) Features
**Configuration - cpq**
- Product Catalog
- Guided Selling
- Configuration Rules
- Price Configuration
- Visual Configuration

**Customer Management**
- Customer Lifecycle Management - IRCM for CSPs
- CSP Industry - IRCM for CSPs
- Customer Self-Service - IRCM for CSPs
- CRM Integration - IRCM for CSPs

**Customer Requirements**
- Quoting
- Configuration
- Pricing

**Pricing**
- Pricing Flexibility
- Discounting
- Commerical Rules
- Terms and Conditions
- Approval Workflow
- Renewals

**Revenue Management**
- Financial Analysis - IRCM for CSPs
- Compliance - IRCM for CSPs
- Revenue Management - IRCM for CSPs

**Contracts**
- Creation
- Negotiation
- Execution

**Quoting**
- Grouping
- Version Control
- Quote Document Generation
- Ordering
- Contracts

**Revenue**
- Invoicing
- Matching
- Recognition

**Admin**
- Configuration Ease of Admin
- Pricing Administration
- Workflow Management
- Document Management

**Channels**
- Mobile User Support
- Channel Partner Support
- eCommerce

**Platform**
- CRM Integration
- Integration API
- Internationalization
- Scalability
- Reporting and Dashboards
- ERP Integration

**Generative AI - cpq**
- Dynamic Quoting
- Dynamic Pricing
- Personalized Sale Recommendations

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