[ Agentfo... Reviews ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews) [ Agentfo... Reviews ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews) # Agentforce Communications (formerly Salesforce Communications Cloud) Features ##### ## Configuration - cpq (5) Product Catalog Allows users to search, filter, sort and select items to be added to quote Guided Selling Based on answering questions about customers the configurator automatically selects the best fit products Configuration Rules Rules ensure that users select only compatible options and that all required items are included Price Configuration Pricing is displayed during configuration process so that users can quickly see how configuration changes impact the price Visual Configuration Images can be displayed of options to enable users to visualize product options as it is being configured Show More ##### ## Pricing (6) Pricing Flexibility Ability to support multiple pricing models for one-time, recurring, and other items Discounting Ability to manage discounts at quote and line level; ability manage discounts based on volume and customer agreements Commerical Rules Allows rules to be written in commercial process so that users don't make errors in pricing, terms, and other commercial considerations Terms and Conditions Ensure that users automatically include the right terms based on items being quoted Approval Workflow Users can submit quotes, contracts, etc for approval and obtain appropriate approvals quickly Renewals Allows users to renew existing contracts based on contracted pricing and existing assets already owned Show More ##### ## Quoting (5) Grouping Ability to easily group items on quotes; apply and manage discounts and pricing by group Version Control Provides abilty for versions to expire, allows users to create new versions, revert to old versions and track changes from version to version Quote Document Generation Generate professional proposals with desired branding, product descriptions, pricing, terms, and visuals in desired format (pdf, xls, word) Ordering Enables users to seemlessly convert quotes to orders with appropriate validations, workflow, and integration Contracts Ability to convert accepted quotes into contracts; set up of required assets and contracts Show More ##### ## Admin (4) Configuration Ease of Admin Easily build and maintain configurator; flexibility to easily embed all desired business logic Pricing Administration Can easily build and maintain pricing logic required by business Workflow Management Easily build and maintain workflows, misc commercial fields, commercial rules Document Management Ability to easily build, update, customize, and maintain quotes, contracts, and other document outputs Show More ##### ## Channels (3) Mobile User Support Supports users working on a mobile devide (phone and/or tablet) Channel Partner Support Provides functionality for channel partners to configure, price, quote and buy products in a self service environment eCommerce End customer users can configure, price, and buy products in a self service environment online Show More ##### ## Platform (6) CRM Integration CRM integration is flexible and easy to maintain Integration API System provides API's that can be used to easily integrate to financial and other 3rd party systems Internationalization System support multiple currencies and languages to enable business in multiple countries Scalability Provides ability for very large quotes, number of products, users, rules, required by enterprise level customers Reporting and Dashboards Easily generate desired reports and dashboard on configurations, pricing, and quoting ERP Integration ERP integration is flexible and easy to maintain Show More ##### ## Customer Management (4) Customer Lifecycle Management - IRCM for CSPs Tracks, manages, and optimizes customer care, relationships, and partnership processes CSP Industry - IRCM for CSPs Supports the communications service provider market Customer Self-Service - IRCM for CSPs Optimizes customer engagement by simplifying customer experiences CRM Integration - IRCM for CSPs Supports the integration of the platform to CRM software Show More ##### ## Revenue Management (3) Financial Analysis - IRCM for CSPs Conducts analysis and assessments on billing and business finances Compliance - IRCM for CSPs Adheres to transaction-processing requirements Revenue Management - IRCM for CSPs Tracks, manages, and streamlines billing and revenue operations Show More ##### ## Customer Requirements (3) Quoting Ability to create custom quotes based on customer requirements. Configuration Allows users to configure products and revise quotes accordingly. Pricing Provide standard pricing options that can be customized by customer. Show More ##### ## Contracts (3) Creation Deliver standard contract templates that can be modified by users. Negotiation Track contract changes made by all parties during negotiation. Execution Implement the final version of the contract, including SLAs. Show More ##### ## Revenue (3) Invoicing Monitor invoices and payments per product, customer, or contract. Matching Match invoices with sales orders, quotes, and contracts. Recognition Perform revenue recognition to ensure that pricing or payment terms are accurate. Show More ##### ## Generative AI - cpq (3) Dynamic Quoting Generate personalized quotes and proposals that corresponds with each customer's tailored preferences and buying behavior Dynamic Pricing Analyzes data to suggest price adjustments instantly based on competitor pricing, demand, market prices, production costs, and other factors Personalized Sale Recommendations Enhances guided selling by learning customer preferences and suggesting the most suitable products and services based on their individual needs Show More [ ![Conga Advantage CPQ](https://images.g2crowd.com/uploads/product/hd_favicon/d8671da67dce1a9bd9534611de2a8553/conga-advantage-cpq.svg "Conga Advantage CPQ") Sponsored Conga Advantage CPQ 4.2/5 (237) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![EZLynx](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_09b4044977e90264fea40d3a76237dcc/ezlynx-ezlynx.png "EZLynx") EZLynx 4.4/5 (687) ](https://www.g2.com/products/ezlynx-ezlynx/reviews) [ ![DealHub](https://images.g2crowd.com/uploads/product/hd_favicon/f0c1d987d9d32ecbd53566c2e7d12dbc/dealhub.svg "DealHub") DealHub 4.7/5 (835) ](https://www.g2.com/products/dealhub/reviews) [ ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM") Zoho CRM 4.1/5 (2,825) ](https://www.g2.com/products/zoho-crm/reviews) [ View All Alternatives ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/competitors/alternatives) Agentforce Communications (formerly Salesforce Communications Cloud) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1c993a6e283a9bd6408ff2c4457aa165/agentforce-revenue-management-formerly-salesforce-revenue-cloud.png "Product Avatar Image") Agentforce Revenue... 4.2/5 (1,502) [ Compare Now ](https://www.g2.com/compare/agentforce-communications-formerly-salesforce-communications-cloud-vs-agentforce-revenue-management-formerly-salesforce-revenue-cloud) ## Consulting Services for Agentforce Communications (formerly Salesforce Communications Cloud) [ ![Arbola, Inc.](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1dfaa00db819ded77c8d5b76e6f69b26/arbola-inc.jpg "Arbola, Inc.") Arbola, Inc. ](https://www.g2.com/products/arbola-inc/reviews) [ ![J2 Interactive](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1a9785488c839b66c6280c845db192da/j2-interactive.jpg "J2 Interactive") J2 Interactive ](https://www.g2.com/products/j2-interactive/reviews) [ ![Plative](https://images.g2crowd.com/uploads/product/hd_favicon/ad33ec7fcdff482684dbfd85d9c025ae/plative.svg "Plative") Plative 5/5 (2) ](https://www.g2.com/products/plative/reviews) [See all Agentforce Communications (formerly Salesforce Communications Cloud) Providers](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/implementation) ##### Categories on G2 [ CPQ ](https://www.g2.com/categories/cpq)[ Quote-to-Cash ](https://www.g2.com/categories/quote-to-cash)[ Integrated Revenue and Customer Management (IRCM) for CSPs ](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps) ##### Explore More [ What are the top endpoint security services that provide actionable intelligence about threat actors without generating alert fatigue? ](https://www.g2.com/discussions/what-are-the-top-endpoint-security-services-that-provide-actionable-intelligence-about-threat-actors-without-generating-alert-fatigue%20)[ What is the best-rated software for handling social media? ](https://www.g2.com/discussions/what-is-the-best-rated-software-for-handling-social-media)[ Leading identity and access management platform ](https://www.g2.com/discussions/leading-identity-and-access-management-platform-which-ones-actually-deliver) [ Easier Alternative to VMware HCI ](https://www.g2.com/discussions/looking-for-easier-alternative-to-vmware-hci-suggestions)[ Best platforms for tracking company equipment and inventory ](https://www.g2.com/discussions/best-platforms-for-tracking-company-equipment-and-inventory)[ Pros and Cons Details ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?qs=pros-and-cons) Show More [ What are the top endpoint security services that provide actionable intelligence about threat actors without generating alert fatigue? ](https://www.g2.com/discussions/what-are-the-top-endpoint-security-services-that-provide-actionable-intelligence-about-threat-actors-without-generating-alert-fatigue%20)[ What is the best-rated software for handling social media? ](https://www.g2.com/discussions/what-is-the-best-rated-software-for-handling-social-media)[ Leading identity and access management platform ](https://www.g2.com/discussions/leading-identity-and-access-management-platform-which-ones-actually-deliver) [ Easier Alternative to VMware HCI ](https://www.g2.com/discussions/looking-for-easier-alternative-to-vmware-hci-suggestions)[ Best platforms for tracking company equipment and inventory ](https://www.g2.com/discussions/best-platforms-for-tracking-company-equipment-and-inventory)[ Pros and Cons Details ](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews?qs=pros-and-cons)