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ROLLER Software Reviews & Product Details

Save time and boost revenue while delivering a better guest experience with ROLLER. ROLLER is the cloud-based venue management platform for the modern attraction, purpose-built to remove friction from the guest experience at every touchpoint. Our all-in-one platform simplifies its customers' business processes, improving efficiency and maximizing revenue. ROLLER’s comprehensive solution includes: Online Checkout & Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, the Guest Experience Score®, and more. To learn more, visit roller.software. With an intuitive design and the latest technology, we help venues deliver an exceptional guest experience and grow their business. ROLLER is Austin, Texas and has regional offices in San Francisco, Melbourne, Sydney, London, and Costa Rica serving customers across more than 30 countries. ROLLER partners with more than 2,600 customers across multiple industries including family entertainment centers (FECs), trampoline parks, amusement and theme parks, water parks, museums, zoos, play centers, and more. For more information about ROLLER, visit: www.roller.software

Seller

ROLLER Software

Languages Supported

English

Overview by

Kalyn New

Discussions

ROLLER Software Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

View More Pricing Information

Top-Rated Alternatives

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ROLLER Software Media

Convert more guests with fewer clicks to increase revenue. Our modern online ticketing system offers mobile optimization, industry-leading conversion rates, and integrated payments.

ROLLER Software Demo - Point of Sale (POS)

Everything you need to sell tickets over-the-counter including timed ticketing, general passes, packages, memberships, season passes, and recurring passes all in the one place. Our modern software is designed to be frictionless so you can delight your guests and get them through the door as fast ...

ROLLER Software Demo - Capacity management

Via our admin portal, you have complete visibility into the capacity of your venue for both online and in-venue bookings, in real time. You can adjust capacity limits and block out session times with a few clicks.

ROLLER Software Demo - Reporting and analytics

Reporting & Analytics: Our partnership with Google Big Query allows access to real-time reporting to make faster business decisions. Access flexible cloud-based reports for attendance, bookings, product sales and transactions, and accounting, and more. Want even more? Connect to our Open API.

Reduce queues and manual paperwork with integrated digital waivers that guests can sign before they arrive. We help leisure and attractions businesses collect waiver data from their guests and digitally link them to the guest record for future visits.

ROLLER Software Demo - Mobile food & beverage ordering

Mobile food and beverage ordering helps venues run a more profitable F&B operation. Increase sales and decrease overheads by enabling guests to order from your menu online, straight from their mobile device.

ROLLER Software Reviews (55)

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Adam M.

Mid-Market (51-1000 emp.)

2/1/2024

"Overall great software."

4.5/5

What do you like best about ROLLER Software?

Easy to use and always evolving with new features and updates. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Seem to keep trying to add additional costs. Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

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Adam, thank you for your positive feedback and for choosing ROLLER. We love to hear you're finding the software easing to use and enjoying the evolving updates and features.

Bazz G.

Small-Business (50 or fewer emp.)

10/26/2022

"Thanks Team Roller"

3/5

What do you like best about ROLLER Software?

A great mixture of people try their best to deliver a great product and service. They worked as a team Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

We were unclear at the start about where to start. We needed a physical starting point to help build our system, which was difficult initially.

Now the on going issues we keep having are based on simple integration with agents. Redeam does not work for us. Roller needs to find another channel manager here in Austraila. Hero or Respax. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

5/26/2023

"very complete entertainment venue software"

4.5/5

What do you like best about ROLLER Software?

We like the kitchen POS capabilities, for example being able to choose what printer to send an order to based on what the order contains. Looking forward to improvements in this area. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Some of the workflow could be streamlined to check in a guest. The waiver needs to be changed so a family can all use one waiver. Right now it's one per adult, and minors can be added to an adult. So a 5-member family with two parents would need two waivers, one for each adult, and the 3 kids would be included in one of those.

The process of importing existing guests from another system can be daunting.

Family memberships support needs improving. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

1/31/2024

"Constantly learning"

3.5/5

What do you like best about ROLLER Software?

User friendly, very responsive and helpful support Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Having to use additional softwares for certain tasks Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

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Your positive feedback truly brightened our day and serves as a great encouragement for our team. We're thrilled to hear you're finding ROLLER user friendly and less stressful for guests to use. Please check out our list of integrations and information on our open API that may help you connect other tools you're using. Thanks again for your support!

See how ROLLER Software improved

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

7/31/2023

"Best online-booking system on markt"

5/5

What do you like best about ROLLER Software?

Roller ist a perfekt booking system to sell you tickets. It is most customizel and and very varius in settings Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

nothing, it works perfectly, no problems Review collected by and hosted on G2.com.

Jake C.

Group Marketing Manager

Mid-Market (51-1000 emp.)

11/1/2022

"ROLLER is a powerful tool I completely trust to power my business!"

5/5

What do you like best about ROLLER Software?

ROLLER is a robust end-to-end solution that is the backbone of our business. Roller manages our ticketing, web check-outs and is our online payment gateway, this is all linked to our guest check-in, POS and customer feedback surveys. We have placed much trust in the platform and haven't been let down. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

While there are limitations within the system, the ROLLER team have worked closely to find a solution that works for my business. Roller currently doesn't offer 2FA to enhance the security of customer data. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

7/14/2023

"Very professionel implementation team"

5/5

What do you like best about ROLLER Software?

Support is very good

Integration process is logical

Team is competent and Helpful Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

The Support is Not in German

Ios System would also be great Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

10/18/2022

"Great ticketing platform that is evolving all the time, integrated payments make it so simple."

4/5

What do you like best about ROLLER Software?

ROLLER works great for the free independent travellers (FITs) that visit our site. The different ticket options and schedules have made it easy for us to manage. ROLLER Payments has been a great add-on that makes taking payments and issuing refunds easy for our ticket team. Online checkouts have made it simple to sell online and are only improving. The reporting options and open API have been useful for back-end operations. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

We would like to see more options for ticketing to tour group companies. A bit more access to the API would help us a lot. Enterprise features like dynamic pricing would greatly benefit many ROLLER customers. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

7/4/2023

"Happy to recommend Roller"

5/5

What do you like best about ROLLER Software?

The system is so user friendly both as a booker and an administrator. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

The system is quite expensive, however IMO it is worth the investment. Review collected by and hosted on G2.com.

Andreas H.

Man who gets the Job done

Small-Business (50 or fewer emp.)

10/11/2022

"I Like it but..."

3.5/5

What do you like best about ROLLER Software?

that you notice that the developers have thought from the customer's point of view and that there are constant updates to make the whole thing better and better Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

for the german Mark I miss a few important points such as a cash book, a DATIV export and the recording of new Stock should be done better Review collected by and hosted on G2.com.