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ROLLER Software Reviews & Product Details

Save time and boost revenue while delivering a better guest experience with ROLLER. ROLLER is the cloud-based venue management platform for the modern attraction, purpose-built to remove friction from the guest experience at every touchpoint. Our all-in-one platform simplifies its customers' business processes, improving efficiency and maximizing revenue. ROLLER’s comprehensive solution includes: Online Checkout & Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, the Guest Experience Score®, and more. To learn more, visit roller.software. With an intuitive design and the latest technology, we help venues deliver an exceptional guest experience and grow their business. ROLLER is Austin, Texas and has regional offices in San Francisco, Melbourne, Sydney, London, and Costa Rica serving customers across more than 30 countries. ROLLER partners with more than 2,600 customers across multiple industries including family entertainment centers (FECs), trampoline parks, amusement and theme parks, water parks, museums, zoos, play centers, and more. For more information about ROLLER, visit: www.roller.software

Seller

ROLLER Software

Languages Supported

English

Product Description

ROLLER is simple to implement, cloud-based and customer-centric. It features a range of modules and supportive apps that cover Ticketing, POS, CRM and more.

Overview by

Kalyn New

Discussions

ROLLER Software Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

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Top-Rated Alternatives

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ROLLER Software Media

Convert more guests with fewer clicks to increase revenue. Our modern online ticketing system offers mobile optimization, industry-leading conversion rates, and integrated payments.

ROLLER Software Demo - Point of Sale (POS)

Everything you need to sell tickets over-the-counter including timed ticketing, general passes, packages, memberships, season passes, and recurring passes all in the one place. Our modern software is designed to be frictionless so you can delight your guests and get them through the door as fast ...

ROLLER Software Demo - Capacity management

Via our admin portal, you have complete visibility into the capacity of your venue for both online and in-venue bookings, in real time. You can adjust capacity limits and block out session times with a few clicks.

ROLLER Software Demo - Reporting and analytics

Reporting & Analytics: Our partnership with Google Big Query allows access to real-time reporting to make faster business decisions. Access flexible cloud-based reports for attendance, bookings, product sales and transactions, and accounting, and more. Want even more? Connect to our Open API.

Reduce queues and manual paperwork with integrated digital waivers that guests can sign before they arrive. We help leisure and attractions businesses collect waiver data from their guests and digitally link them to the guest record for future visits.

ROLLER Software Demo - Mobile food & beverage ordering

Mobile food and beverage ordering helps venues run a more profitable F&B operation. Increase sales and decrease overheads by enabling guests to order from your menu online, straight from their mobile device.

ROLLER Software Reviews (55)

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Sam B.

Coordinator & Accounts Executive

Mid-Market (51-1000 emp.)

7/27/2023

"Fantastic onboarding process and a very user friendly system"

5/5

What do you like best about ROLLER Software?

The software itself is very user friendly handles a high amount of customer traffic and transactions.

The build on our end was relativley seemless, with the back office set up both adaptable and convenient

while this was all incredibly helpful it paled in significance to our our onboarding manager filipe, who was excellent throughout and always happy to help Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Its not a dislike but the reporting suite could be a little bit better with the facility for building of customised reports

That being said I believe this is to be tackled with an upcoming update. Review collected by and hosted on G2.com.

Verified User in Entertainment

Enterprise (> 1000 emp.)

1/30/2024

"Pretty good if your business fits"

3/5

What do you like best about ROLLER Software?

With our company's type of business, Roller matches up pretty well, a lot of research was done before switching to it. I think it's pretty easy for users to learn and understand. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

We have a growing business, and with that we often think about new features. Roller has been slow in the past about the addition of new features; speeding that up would be a huge help. Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

edit

Thanks so much for your review - we love to hear that your team are finding the product easy to learn and understand. We appreciate your feedback on the delay in shipping new features. Through the app you can track progress on our product roadmap and submit and vote on new feature requests.

See how ROLLER Software improved

Tom W.

Small-Business (50 or fewer emp.)

6/5/2023

"Happy to get started"

4.5/5

What do you like best about ROLLER Software?

We just implemented Roller and we're now very excited to discover more if its features. Roller was, as one of a few solutions, able to cover most of our requirements for a booking portal. Even worked with some language barrieres and the operating staff is also happy. Onboarding process was absolutly 10/10 and our client service agent Filipe took great care of all our needs. We didnt had to have any experience and there is a helpcenter and direct support for all open questions. This helped us a lot to really customize Roller to our needs and make the most out of it. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Non native english speaker staff members need to be able to understand the basics of the software and help themselve. In our case this is not a big problem, but on a larger scale a translation of the venue manager and POS system could be helpful. Review collected by and hosted on G2.com.

What problems is ROLLER Software solving and how is that benefiting you?

With roller we're now able to customize group and event bookings for all occasions. Additionally we frequently run specials and promtions via social media. With the easy to customize checkout the marketing team can handle the front end and promotion codes within minutes by themselve and run special ads with direct booking links and big cta's. Review collected by and hosted on G2.com.

Jordan B.

Enterprise (> 1000 emp.)

5/26/2023

"Amazingly Intuitive!"

5/5

What do you like best about ROLLER Software?

I have worked with many POS systems over the last ten years, and Roller has been the easiest to implement with my teams. It is so much more intuitive than other software, allowing our team training and development to focus on guest experience. The Roller Support team is unmatched in response time and effectiveness! System outages are a risk for any business, and having reliable support has been a lifesaver! Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

I honestly don't have any dislikes at this time. Any feedback I've had over the last few years has been fixed in updates! Review collected by and hosted on G2.com.

What problems is ROLLER Software solving and how is that benefiting you?

Family entertainment centers often have an employee demographic of older teens or young adults with little to no job experience. Roller is so intuitive; the system/GUI only takes up ~5 minutes of our new-hire training. We are given more opportunities to coach interactions and sales, which flow much better when employees are confident in the transaction process. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

1/30/2024

"Always updating"

5/5

What do you like best about ROLLER Software?

My favourite thing about Roller is the continuous updates. Functionality that I didn't even think we needed could be added in a patch update. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

I think smaller businesses that have slightly unique needs, can sometimes wait for features to be rolled out that could be helpful. Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

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Thanks for taking the time to review ROLLER - we truly appreciate your kind words and are delighted to hear you're enjoying the continuous updates of our cloud-based platform. Please be sure to add or vote on features in the public roadmap in the app so we know what features are most important to you!

See how ROLLER Software improved

Duane L.

Mid-Market (51-1000 emp.)

2/15/2024

"Great software"

4.5/5

What do you like best about ROLLER Software?

Ease of use and extremely flexible and simple for front line staff Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Limited options for custimiztion of receipts Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

edit

Duane, thank you so much for taking the time to share your feedback. We absolutely love to hear that you're finding ROLLER easy to use for you and your front line staff. Please make sure to submit or vote on feature ideas in our public roadmap so we know what's most important to you.

See how ROLLER Software improved

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

2/6/2024

"User Friendly A+ Software"

5/5

What do you like best about ROLLER Software?

The customer facing side is user friendly and easy to navigate for customers. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Reporting let's say it again reporting without using a third party software Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

edit

We appreciate you taking the time to leave your feedback about ROLLER - we're thrilled to hear that your customers are loving it and finding it easy to navigate. Please make sure to submit or vote on feature ideas in our product roadmap in the app so we know what's important to you. We will also have some exciting reporting and analytics improvements to share in the coming months!

See how ROLLER Software improved

Verified User in Entertainment

Small-Business (50 or fewer emp.)

1/30/2024

"Very poor. Product feels less than half developed, many bugs, bad costumer service."

0/5

What do you like best about ROLLER Software?

Being able to dial in from anywhere. There are some usability features that are easy and intuitive. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Feels half developed. Buggy. Being cloud based is bad if internet is poor or out. Phone interface is unusable. Terrible sales reporting. Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

edit

Thank you for taking the time to share your feedback. At ROLLER, we always strive to deliver the best possible service, and we regret that we fell short of your expectations. Your satisfaction is of the utmost importance to us, and we would love the opportunity to address your concerns directly. Could you please reach out to us through the support number in your region? We are eager to understand more about your specific experience and work towards a resolution.

See how ROLLER Software improved

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

1/31/2024

"Amazing software"

5/5

What do you like best about ROLLER Software?

I like the daily capacity feature of roller, it allows you to see the days activity at a glance Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

Some times online checkout for customers can be faulty Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

edit

Your glowing review made our day! We're so grateful for your support and thrilled to hear you're enjoying the daily capacity feature. Thanks for taking the time to leave your feedback.

Jodi N.

Front Office Manager

Mid-Market (51-1000 emp.)

11/2/2023

"Not supportive. I wish they were more involved in my venue."

1/5

What do you like best about ROLLER Software?

I love how simple the POS is for my staff- it's easy to use and relatively easy to put together. The backend has a lot of features that are helpful to my customers. Review collected by and hosted on G2.com.

What do you dislike about ROLLER Software?

The reports don't have everything I need. Customer support is not easy to get ahold of, but once you get them, they are helpful. Review collected by and hosted on G2.com.

Response from Kalyn New of ROLLER Software

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Hi Jodi, thank you for sharing your feedback on ROLLER Software! We love to hear you and your staff find the software easy to use and we also appreciate your feedback on reports. Expect someone from our team to chat further and figure out how we can help. Thanks again for being a part of the ROLLER community.