--- title: ROLLER Software Reviews meta_title: 'ROLLER Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 58 reviews by the users' company size, role or industry to find out how ROLLER Software works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 58 scale: '5' date_modified: '2026-07-07' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # ROLLER Software Reviews **Vendor:** ROLLER Software **Category:** [Amusement Park Management Software](https://www.g2.com/categories/amusement-park-management-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About ROLLER Software Save time and boost revenue while delivering a better guest experience with ROLLER. ROLLER is the cloud-based venue management platform for the modern attraction, purpose-built to remove friction from the guest experience at every touchpoint. Our all-in-one platform simplifies its customers' business processes, improving efficiency and maximizing revenue. ROLLER’s comprehensive solution includes: Online Checkout & Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, the Guest Experience Score®, and more. To learn more, visit roller.software. With an intuitive design and the latest technology, we help venues deliver an exceptional guest experience and grow their business. ROLLER is Austin, Texas and has regional offices in San Francisco, Melbourne, Sydney, London, and Costa Rica serving customers across more than 30 countries. ROLLER partners with more than 2,600 customers across multiple industries including family entertainment centers (FECs), trampoline parks, amusement and theme parks, water parks, museums, zoos, play centers, and more. For more information about ROLLER, visit: www.roller.software ## ROLLER Software Reviews ### 1. Streamlined Bookings, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Becky F. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about ROLLER Software?** I like the simplicity of the use of Venue Manager. Venue Manager allows me to create easy schedules for hours and closures, and also to code out detailed products our business can offer to customers. I use ROLLER Software for our booking platform, and it resolves constant calling for reservations, making it easy for customers to book. **What do you dislike about ROLLER Software?** I find the ease of syncing with 3rd party platforms could be improved. Platforms like TripAdvisor, Viator, and Groupon syncing the reservations that customers book through them to sync to our ROLLER calendar. **What problems is ROLLER Software solving and how is that benefiting you?** I use ROLLER Software to resolve constant reservation calls, make booking easy for customers, create simple schedules, and code detailed products. ### 2. Effortless Booking and Seamless Reservation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny A. | Assistant booking manager, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about ROLLER Software?** Easy booking for our customers, it has all information we need to see their reservation. From booking to checking in. **What do you dislike about ROLLER Software?** The waiver system, sometimes not all waivers are in a specific party database but so customers have to redo their waiver- day of event, causing wait times. **What problems is ROLLER Software solving and how is that benefiting you?** It’s solving having all information in one database. From the customers information, other party guest’s information, waivers, & rsvps. Also great for potential customers looking for quotes/ pricing on a specific event. ### 3. All-in-One Platform That Simplifies Our Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia B. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about ROLLER Software?** I love that Roller puts all we need in one platform. Reservations, reports, pos, product building, birthday parties. **What do you dislike about ROLLER Software?** Roller updates which changes settings. They do not send messages about this. **What problems is ROLLER Software solving and how is that benefiting you?** Roller solves all our issues - keeping all platforms into one. ### 4. Roller POS and Venue Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Sabrina K. | Guest services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** POS is easy and fairly self explanatory. Venue Manger is also easy to use once you get the hang of it. And help is always easy to use and get back in a timely fashion! I like the videos they send to help through the issue. Staff is always nice and very personable. We started with Roller about a year and a half ago, the switch was seemless. I use both POS and Venue Manager daily. Personally, I am still learning some of it, but it seems to be easy to program it for our needs. **What do you dislike about ROLLER Software?** Seems like a new system still? It maybe that its just new to us and we are still working out the kinks sometimes. The only thing annoying would be a midshift update (cst here) and at first it seemed like there were updates weekly. There are alot of steps to somethings; like adding stock to menu, but that may also work in my favor as a fail safe **What problems is ROLLER Software solving and how is that benefiting you?** Keeping track of iventory, keeping track of guests and their informations. What was sold. I especially like seeing the reviews of our members after they receive an email asking about their time here. It also let's our guests know if someone else came in aqttempting to use their membership! **Official Response from Kalyn New:** > Thank you for taking the time to leave your feedback Sabrina! We're delighted to hear that you're enjoying the guest feedback tool and have found the support team to be helpful. Our team is committed to continuously improving our features, and your feedback is greatly appreciated. If you have any further suggestions or need assistance, feel free to reach out. ### 5. Using roller on a multi-site basis **Rating:** 4.0/5.0 stars **Reviewed by:** Cameron F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2024 **What do you like best about ROLLER Software?** Ease of use - simple to access necessary information Insightful - information is always at hand and very well presented on a Daily and weekly basis Well rounded - does everything our business requires on a daily basis Constantly innovating - adding new ideas and features to streamline tasks **What do you dislike about ROLLER Software?** Some areas can be temperamental when trying to update new areas. A key point being the creation of PoS templates. Will work sometimes but not all the time. Not mobile friendly - trying to access the dashboard on a mobile phone is difficult and hard to read due to compression **What problems is ROLLER Software solving and how is that benefiting you?** Roller is offering new ways to constantly streamline our business processes. Such as implementing party run sheets to easily access information and display in a clear format for staff to understand. It is also providing us with a stable and easy to understand POS system for selling goods and services compared to other alternatives. **Official Response from Kalyn New:** > Cameron, thanks so much for taking time to leave feedback about your experience with ROLLER. We love to hear you're finding the platform easy to use and enjoying the constant innovation and new features - especially party run sheets. Please contact our support team - available 24/7 - if you're still having any issues with POS templates. ### 6. Easy to use and efficient software **Rating:** 4.5/5.0 stars **Reviewed by:** Charlie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** Check-in is much smoother than our previous software. I like how modern and minimalistic the UI is, much simpler for training new staff. The GX scores are also much easier to read and allow the team to understand what our customers are saying in a more user friendly way. Customer support is always swift and we've had a lot less downtime than our previous software. It has a wide range of features that are easy to implement, allowing us to innovate new ideas with minimal issues. Roller is essential to our business and we use it everyday without issue. By far the easiest integration process compared to other systems. **What do you dislike about ROLLER Software?** When customers give us a 3 star review, it makes our GX score go down but I believe it would be better if it kept the score the same. That way 1 or 2 stars makes us go down, 3 stays the same and 4 or 5 makes us go up. **What problems is ROLLER Software solving and how is that benefiting you?** Faster customer sign in and easier waiver form system, improving customer experience. **Official Response from Kalyn New:** > Charlie, thanks so much for taking the time to leave a review about your experience with ROLLER. Your positive feedback truly brightened our day and serves as a great encouragement for our team! We love hearing how ROLLER is easy to train your staff on and how smooth the integration process was. Thanks again for your support! ### 7. Relatively simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about ROLLER Software?** ROLLER Software makes it easy to manage multiple Venues at once. ROLLER Help tutorial pages are an amazing tool providing step-by-step guides for most system features making implementation relatively easy. **What do you dislike about ROLLER Software?** Some relatively simple features are missing which are present in other popular software. Reports can not be filtered and created to such depths as on other popular Software **What problems is ROLLER Software solving and how is that benefiting you?** ROLLER solve a variety of problems frequently, most notably they do seem to be solving issues around the guest check-in experience like waivers (unique booking waivers id's), guest log-ins to edit their booking etc which helps reduce time spent amending bookings on the phone or in person. **Official Response from Kalyn New:** > We really appreciate you taking the time to leave your review. We're thrilled hear ROLLER is making it easy for you to manage multiple venues and that the help tutorials are useful! In terms of the features you feel are missing or additional reports you'd like to see - please be sure to submit or vote on features in our product roadmap in the app so we know what's most important to you! ### 8. Great software for entertainment centers! **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah N. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** We love Roller because it's so easy to use both on the POS side as well as the customer side for Online Checkout! The reporting is great as well! Our previous software would always crash but we rarely have issues with Roller! **What do you dislike about ROLLER Software?** Nothing I can think of at this time! Everything has been great! **What problems is ROLLER Software solving and how is that benefiting you?** Smoother checkout process, saves time for both customers and employees **Official Response from Kalyn New:** > Thank you so much for your positive feedback Hannah. We're thrilled to hear that you're enjoying ROLLER's ease of use and reliability. We appreciate your support and look forward to continuing to serve your venue's needs! ### 9. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Taylah F. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** It's very user friendly and easy to navigate. There's loads of help articles if you get stuck. **What do you dislike about ROLLER Software?** Some features aren't easy to differentiate between, ie funds received, vs revenue, vs gross sales, etc. terminology is often changed which can be confusing. There's no phone help line for immediate assistance. **What problems is ROLLER Software solving and how is that benefiting you?** Allows staff with a variety of skill levels to use the system easily. **Official Response from Kalyn New:** > Thanks so much for taking the time to leave your feedback Taylah. We're thrilled to hear your staff are all finding the system easy to use, no matter their skill level - that's something we really pride ourselves on when designed the platform. We do offer a phone line for immediate assistance, please ring the line in your region if you should ever need it - I'll send you the link directly! ### 10. Great Platform | New Developments **Rating:** 5.0/5.0 stars **Reviewed by:** Myeia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about ROLLER Software?** The continous development. New features. Cloud based. Love the intergration with our marketing platform. **What do you dislike about ROLLER Software?** Packages. I get the concept, our park prices are based differently. Ran into some issues regarding building them.(Our packages aren't priced per jumper) THEN you can't archive the ones that didn't work out for you. Other issues Tips & Waivers. Tips: can sometimes show as overpaid or having a remaining balance. Waiver: We set our waivers to expire, when neew bookings occurs old waivers pop up as expired and we have to advance search for new ones. Another issue regarding waviers, if I try to attach a waiver to a booking - the other names associated with that same waiver doesn't pop up. This is new. Say Molly (adult) completed a waiver for Tom, Dick & Harry. BEFORE, I could look up Harry and all the other names will pop up along with it. This is no longer the case. **What problems is ROLLER Software solving and how is that benefiting you?** Accessibility. We were with CE first and only had access at the park. Hands were tied. Plus Roller is more modern & easy to use for our front line staff. **Official Response from Kalyn New:** > Hi Myeia, thanks for sharing your rating and thoughts on ROLLER Software! We're stoked that you're enjoying the new features and integrations – that's what we love to hear. We also appreciate your functionality feedback on packages, tips and waivers. Expect a reach out from one of our team to chat further about it and figure out how we can help.Thanks again for being a part of ROLLER family! ## ROLLER Software Discussions - [What is ROLLER Software used for?](https://www.g2.com/discussions/what-is-roller-software-used-for) - 1 comment - [View ROLLER Software pricing details and edition comparison](https://www.g2.com/products/roller-software/reviews/roller-software-review-9804041?section=pricing&secure%5Bexpires_at%5D=2026-07-08+14%3A53%3A23+-0500&secure%5Bsession_id%5D=20147342-49a3-4359-bd04-17b53dcac1f6&secure%5Btoken%5D=ac8cecbc37e252542c9368b66519d827253600f7f229cc82e28d72f61f243d25&format=llm_user) ## ROLLER Software Integrations - [Connecteam](https://www.g2.com/products/connecteam/reviews) - [When I Work](https://www.g2.com/products/when-i-work/reviews) ## ROLLER Software Features **Administration** - Inventory Management - Business Management - Accounting - Membership Management - Employee Scheduling - Reporting/Analytics **Guest Services** - Ticketing - Group Booking - POS ## Top ROLLER Software Alternatives - [CenterEdge Advantage](https://www.g2.com/products/centeredge-advantage/reviews) - 3.9/5.0 (17 reviews) - [Clubspeed](https://www.g2.com/products/clubspeed/reviews) - 4.7/5.0 (14 reviews) - [LilYPad](https://www.g2.com/products/lilypad/reviews) - 3.3/5.0 (2 reviews)