--- title: ROLLER Software Reviews meta_title: 'ROLLER Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 58 reviews by the users' company size, role or industry to find out how ROLLER Software works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 58 scale: '5' date_modified: '2026-07-14' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # ROLLER Software Reviews **Vendor:** ROLLER Software **Category:** [Amusement Park Management Software](https://www.g2.com/categories/amusement-park-management-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About ROLLER Software Save time and boost revenue while delivering a better guest experience with ROLLER. ROLLER is the cloud-based venue management platform for the modern attraction, purpose-built to remove friction from the guest experience at every touchpoint. Our all-in-one platform simplifies its customers' business processes, improving efficiency and maximizing revenue. ROLLER’s comprehensive solution includes: Online Checkout & Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, the Guest Experience Score®, and more. To learn more, visit roller.software. With an intuitive design and the latest technology, we help venues deliver an exceptional guest experience and grow their business. ROLLER is Austin, Texas and has regional offices in San Francisco, Melbourne, Sydney, London, and Costa Rica serving customers across more than 30 countries. ROLLER partners with more than 2,600 customers across multiple industries including family entertainment centers (FECs), trampoline parks, amusement and theme parks, water parks, museums, zoos, play centers, and more. For more information about ROLLER, visit: www.roller.software ## ROLLER Software Reviews ### 1. Streamlined Bookings, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Becky F. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about ROLLER Software?** I like the simplicity of the use of Venue Manager. Venue Manager allows me to create easy schedules for hours and closures, and also to code out detailed products our business can offer to customers. I use ROLLER Software for our booking platform, and it resolves constant calling for reservations, making it easy for customers to book. **What do you dislike about ROLLER Software?** I find the ease of syncing with 3rd party platforms could be improved. Platforms like TripAdvisor, Viator, and Groupon syncing the reservations that customers book through them to sync to our ROLLER calendar. **What problems is ROLLER Software solving and how is that benefiting you?** I use ROLLER Software to resolve constant reservation calls, make booking easy for customers, create simple schedules, and code detailed products. ### 2. A modern, user-friendly POS system. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah M. | Guest Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** In my opinion, the best feature of ROLLER is their client support. Whether it is with my direct contact or through the online knowledge and support tickets, I always feel like I can get assistance at any point of the day. **What do you dislike about ROLLER Software?** Sometimes I do feel the administrative side, like reporting, can be hard to interrupt. It feels as though I can get an answer to my question in several different parts of the system but the answer is never the same in both places. **What problems is ROLLER Software solving and how is that benefiting you?** They recently solved our credit card chargeback issues with introducing ROLLER Payments. **Official Response from Kalyn New:** > Thank you for your kind words Sarah! We're glad to hear that you've had a positive experience with ROLLER Payments and our customer support team. Your satisfaction is our priority, and we're here to assist you whenever you need it! ### 3. Using roller on a multi-site basis **Rating:** 4.0/5.0 stars **Reviewed by:** Cameron F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2024 **What do you like best about ROLLER Software?** Ease of use - simple to access necessary information Insightful - information is always at hand and very well presented on a Daily and weekly basis Well rounded - does everything our business requires on a daily basis Constantly innovating - adding new ideas and features to streamline tasks **What do you dislike about ROLLER Software?** Some areas can be temperamental when trying to update new areas. A key point being the creation of PoS templates. Will work sometimes but not all the time. Not mobile friendly - trying to access the dashboard on a mobile phone is difficult and hard to read due to compression **What problems is ROLLER Software solving and how is that benefiting you?** Roller is offering new ways to constantly streamline our business processes. Such as implementing party run sheets to easily access information and display in a clear format for staff to understand. It is also providing us with a stable and easy to understand POS system for selling goods and services compared to other alternatives. **Official Response from Kalyn New:** > Cameron, thanks so much for taking time to leave feedback about your experience with ROLLER. We love to hear you're finding the platform easy to use and enjoying the constant innovation and new features - especially party run sheets. Please contact our support team - available 24/7 - if you're still having any issues with POS templates. ### 4. Relatively simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about ROLLER Software?** ROLLER Software makes it easy to manage multiple Venues at once. ROLLER Help tutorial pages are an amazing tool providing step-by-step guides for most system features making implementation relatively easy. **What do you dislike about ROLLER Software?** Some relatively simple features are missing which are present in other popular software. Reports can not be filtered and created to such depths as on other popular Software **What problems is ROLLER Software solving and how is that benefiting you?** ROLLER solve a variety of problems frequently, most notably they do seem to be solving issues around the guest check-in experience like waivers (unique booking waivers id's), guest log-ins to edit their booking etc which helps reduce time spent amending bookings on the phone or in person. **Official Response from Kalyn New:** > We really appreciate you taking the time to leave your review. We're thrilled hear ROLLER is making it easy for you to manage multiple venues and that the help tutorials are useful! In terms of the features you feel are missing or additional reports you'd like to see - please be sure to submit or vote on features in our product roadmap in the app so we know what's most important to you! ### 5. Does what is needed and easy to access **Rating:** 4.0/5.0 stars **Reviewed by:** Tony O. | Tickets Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** Roller has been easy to learn and adapt to and is constantly improving and making my job a little easier **What do you dislike about ROLLER Software?** Just the little changes that occur with updates happen that I'm not aware of. **What problems is ROLLER Software solving and how is that benefiting you?** Numbers of people coming to visit so that we can roster for the correct amount of staff we need **Official Response from Kalyn New:** > Thank you so much for your feedback Tony! We're thrilled to hear that our software has made your job easier and it's helped you roster for the right amount of staff. ### 6. Almost everything in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ROLLER Software?** I like that Roller includes point of sale and booking software in one program. Their customer support is available when we need them as well. **What do you dislike about ROLLER Software?** The software needs to include a timeclock function. I've never used a point of sale that didn't track employee time. It's inconvenient to have to use a seperate program for a single feature that could easily be incorporated. Also, the knowlege/skill level the customer support team is hit or miss. **What problems is ROLLER Software solving and how is that benefiting you?** Roller combines a point of sale system with booking software to reduce the number of programs/subscription services we use. Using fewer services cuts costs and increases efficiency. **Official Response from Kalyn New:** > Thank you for taking the time to leave a review - your feedback fuels our commitment to delivering user-friendly solutions! We're happy to hear ROLLER has helped you consolidate services and cut costs. Please make sure to submit or vote on feature or integration ideas in our product roadmap in the app so we know what's important to you! ### 7. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** Easy to use, adjustable and straight forward. **What do you dislike about ROLLER Software?** Sometimes is slow to connect to internet and eftpos machine. **What problems is ROLLER Software solving and how is that benefiting you?** Allows us to take online payments instead of cash. **Official Response from Kalyn New:** > Thank you for taking the time to provide your feedback! We're thrilled to hear you're finding the software easy to use. If you're having trouble with connection, please log a support ticket so our team can help! Alternatively, here are some help docs that could help including troubleshooting performance: https://support.roller.software/hc/en-us/articles/360003124535-Problems-accessing-or-operating-ROLLER#h_01EXR26YRYG4G99FZ6QD5PMXCD and minimum requirements: https://support.roller.software/hc/en-us/articles/360001598215-Minimum-hardware-requirements#h_01HD3QPFB1G7DZHRCVKAHRJNCR ### 8. Great POS for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** set-up with Roller team has been easy, with discovery sessions upon request to understand certain specificities. Roller has been an agile system for our use, with the ability to set up the various products we need for our operations. Multiple reporting features available give us good visibility on business performance. **What do you dislike about ROLLER Software?** Invoicing does not meet all our requirements. There is no perfect system, but Roller has proven to be good value for money for what we do. **What problems is ROLLER Software solving and how is that benefiting you?** Roller is our day to day ticket POS, catering for various product types, segments, and operational needs. **Official Response from Kalyn New:** > Thank you for your positive feedback and for choosing ROLLER. We're thrilled to hear you had a personalized and smooth set up process and you're enjoying the reporting options. Your satisfaction is our top priority! ### 9. Super User Friendly - All in one POS **Rating:** 4.0/5.0 stars **Reviewed by:** Felicia B. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** I like that the POS is able to be personalized. The help area is super helpful! **What do you dislike about ROLLER Software?** needing to add the resource to the schedule and the product. Playground doesn't work - ever. **What problems is ROLLER Software solving and how is that benefiting you?** all in one. We went from 4 different platforms to one in Roller **Official Response from Kalyn New:** > Thanks, Felicia, for taking the time to share your feedback. We love to hear that ROLLER has helped you consolidate the platforms you were using. I"m sorry to hear you're having trouble with Playground - please reach out to our support team if you're still having problems with it. ### 10. Constantly learning **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about ROLLER Software?** User friendly, very responsive and helpful support **What do you dislike about ROLLER Software?** Having to use additional softwares for certain tasks **What problems is ROLLER Software solving and how is that benefiting you?** Less stress for guests when accessing products online **Official Response from Kalyn New:** > Your positive feedback truly brightened our day and serves as a great encouragement for our team. We're thrilled to hear you're finding ROLLER user friendly and less stressful for guests to use. Please check out our list of integrations and information on our open API that may help you connect other tools you're using. Thanks again for your support! ### 11. Great ticketing platform that is evolving all the time, integrated payments make it so simple. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about ROLLER Software?** ROLLER works great for the free independent travellers (FITs) that visit our site. The different ticket options and schedules have made it easy for us to manage. ROLLER Payments has been a great add-on that makes taking payments and issuing refunds easy for our ticket team. Online checkouts have made it simple to sell online and are only improving. The reporting options and open API have been useful for back-end operations. **What do you dislike about ROLLER Software?** We would like to see more options for ticketing to tour group companies. A bit more access to the API would help us a lot. Enterprise features like dynamic pricing would greatly benefit many ROLLER customers. **What problems is ROLLER Software solving and how is that benefiting you?** While we have a few offerings on site, tickets are the number one for revenue and overall usage. ROLLER helping to sell to our customers before and when they arrive on site has helped us manage their experience and make it unforgettable. ### 12. I Like it but... **Rating:** 3.5/5.0 stars **Reviewed by:** Andreas H. | Man who gets the Job done, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about ROLLER Software?** that you notice that the developers have thought from the customer's point of view and that there are constant updates to make the whole thing better and better **What do you dislike about ROLLER Software?** for the german Mark I miss a few important points such as a cash book, a DATIV export and the recording of new Stock should be done better **What problems is ROLLER Software solving and how is that benefiting you?** it combines the booking system POS and waiver in one, the creation of the validity of offers works much better than with our previous system ### 13. ROLLER Software transformed the way we manage bookings for our tourism products. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about ROLLER Software?** The ROLLER Software solution meets a majority of our business requirements for managing bookings for people visiting the Australian Sports Museum and taking an MCG Tour. The integration with ROLLER Payments has also added additional benefit to our business, streamlining our ability to transact. **What do you dislike about ROLLER Software?** ROLLER Platform's multi-tenancy application occasionally causes issues where functionality built for a particular customer doesn't always suit our needs. **What problems is ROLLER Software solving and how is that benefiting you?** The integration of ROLLER Payments has streamlined our ability to take payments previously achieved through two providers. The introduction of the GX survey has also provided us with additional insights post-visit. ## ROLLER Software Discussions - [What is ROLLER Software used for?](https://www.g2.com/discussions/what-is-roller-software-used-for) - 1 comment - [View ROLLER Software pricing details and edition comparison](https://www.g2.com/products/roller-software/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+20%3A07%3A05+-0500&secure%5Bsession_id%5D=7e776a72-1858-426c-96f1-d74e375e90ce&secure%5Btoken%5D=e8eba28549a2cdc213ea2f29102bcd9db60165dabc9f00d3ddd6e47ece9b4724&format=llm_user) ## ROLLER Software Integrations - [Connecteam](https://www.g2.com/products/connecteam/reviews) - [When I Work](https://www.g2.com/products/when-i-work/reviews) ## ROLLER Software Features **Administration** - Inventory Management - Business Management - Accounting - Membership Management - Employee Scheduling - Reporting/Analytics **Guest Services** - Ticketing - Group Booking - POS ## Top ROLLER Software Alternatives - [CenterEdge Advantage](https://www.g2.com/products/centeredge-advantage/reviews) - 3.9/5.0 (17 reviews) - [Clubspeed](https://www.g2.com/products/clubspeed/reviews) - 4.7/5.0 (14 reviews) - [LilYPad](https://www.g2.com/products/lilypad/reviews) - 3.3/5.0 (2 reviews)