# ROLLER Software Reviews **Vendor:** ROLLER Software **Category:** [Amusement Park Management Software](https://www.g2.com/categories/amusement-park-management-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 58 ## About ROLLER Software Save time and boost revenue while delivering a better guest experience with ROLLER. ROLLER is the cloud-based venue management platform for the modern attraction, purpose-built to remove friction from the guest experience at every touchpoint. Our all-in-one platform simplifies its customers' business processes, improving efficiency and maximizing revenue. ROLLER’s comprehensive solution includes: Online Checkout & Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, the Guest Experience Score®, and more. To learn more, visit roller.software. With an intuitive design and the latest technology, we help venues deliver an exceptional guest experience and grow their business. ROLLER is Austin, Texas and has regional offices in San Francisco, Melbourne, Sydney, London, and Costa Rica serving customers across more than 30 countries. ROLLER partners with more than 2,600 customers across multiple industries including family entertainment centers (FECs), trampoline parks, amusement and theme parks, water parks, museums, zoos, play centers, and more. For more information about ROLLER, visit: www.roller.software ## ROLLER Software Reviews ### 1. Streamlined Bookings, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Becky F. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about ROLLER Software?** I like the simplicity of the use of Venue Manager. Venue Manager allows me to create easy schedules for hours and closures, and also to code out detailed products our business can offer to customers. I use ROLLER Software for our booking platform, and it resolves constant calling for reservations, making it easy for customers to book. **What do you dislike about ROLLER Software?** I find the ease of syncing with 3rd party platforms could be improved. Platforms like TripAdvisor, Viator, and Groupon syncing the reservations that customers book through them to sync to our ROLLER calendar. **What problems is ROLLER Software solving and how is that benefiting you?** I use ROLLER Software to resolve constant reservation calls, make booking easy for customers, create simple schedules, and code detailed products. ### 2. Effortless Booking and Seamless Reservation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny A. | Assistant booking manager, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about ROLLER Software?** Easy booking for our customers, it has all information we need to see their reservation. From booking to checking in. **What do you dislike about ROLLER Software?** The waiver system, sometimes not all waivers are in a specific party database but so customers have to redo their waiver- day of event, causing wait times. **What problems is ROLLER Software solving and how is that benefiting you?** It’s solving having all information in one database. From the customers information, other party guest’s information, waivers, & rsvps. Also great for potential customers looking for quotes/ pricing on a specific event. ### 3. All-in-One Platform That Simplifies Our Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia B. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about ROLLER Software?** I love that Roller puts all we need in one platform. Reservations, reports, pos, product building, birthday parties. **What do you dislike about ROLLER Software?** Roller updates which changes settings. They do not send messages about this. **What problems is ROLLER Software solving and how is that benefiting you?** Roller solves all our issues - keeping all platforms into one. ### 4. Roller POS and Venue Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Sabrina K. | Guest services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** POS is easy and fairly self explanatory. Venue Manger is also easy to use once you get the hang of it. And help is always easy to use and get back in a timely fashion! I like the videos they send to help through the issue. Staff is always nice and very personable. We started with Roller about a year and a half ago, the switch was seemless. I use both POS and Venue Manager daily. Personally, I am still learning some of it, but it seems to be easy to program it for our needs. **What do you dislike about ROLLER Software?** Seems like a new system still? It maybe that its just new to us and we are still working out the kinks sometimes. The only thing annoying would be a midshift update (cst here) and at first it seemed like there were updates weekly. There are alot of steps to somethings; like adding stock to menu, but that may also work in my favor as a fail safe **What problems is ROLLER Software solving and how is that benefiting you?** Keeping track of iventory, keeping track of guests and their informations. What was sold. I especially like seeing the reviews of our members after they receive an email asking about their time here. It also let's our guests know if someone else came in aqttempting to use their membership! **Official Response from Kalyn New:** > Thank you for taking the time to leave your feedback Sabrina! We're delighted to hear that you're enjoying the guest feedback tool and have found the support team to be helpful. Our team is committed to continuously improving our features, and your feedback is greatly appreciated. If you have any further suggestions or need assistance, feel free to reach out. ### 5. A modern, user-friendly POS system. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah M. | Guest Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** In my opinion, the best feature of ROLLER is their client support. Whether it is with my direct contact or through the online knowledge and support tickets, I always feel like I can get assistance at any point of the day. **What do you dislike about ROLLER Software?** Sometimes I do feel the administrative side, like reporting, can be hard to interrupt. It feels as though I can get an answer to my question in several different parts of the system but the answer is never the same in both places. **What problems is ROLLER Software solving and how is that benefiting you?** They recently solved our credit card chargeback issues with introducing ROLLER Payments. **Official Response from Kalyn New:** > Thank you for your kind words Sarah! We're glad to hear that you've had a positive experience with ROLLER Payments and our customer support team. Your satisfaction is our priority, and we're here to assist you whenever you need it! ### 6. Using roller on a multi-site basis **Rating:** 4.0/5.0 stars **Reviewed by:** Cameron F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2024 **What do you like best about ROLLER Software?** Ease of use - simple to access necessary information Insightful - information is always at hand and very well presented on a Daily and weekly basis Well rounded - does everything our business requires on a daily basis Constantly innovating - adding new ideas and features to streamline tasks **What do you dislike about ROLLER Software?** Some areas can be temperamental when trying to update new areas. A key point being the creation of PoS templates. Will work sometimes but not all the time. Not mobile friendly - trying to access the dashboard on a mobile phone is difficult and hard to read due to compression **What problems is ROLLER Software solving and how is that benefiting you?** Roller is offering new ways to constantly streamline our business processes. Such as implementing party run sheets to easily access information and display in a clear format for staff to understand. It is also providing us with a stable and easy to understand POS system for selling goods and services compared to other alternatives. **Official Response from Kalyn New:** > Cameron, thanks so much for taking time to leave feedback about your experience with ROLLER. We love to hear you're finding the platform easy to use and enjoying the constant innovation and new features - especially party run sheets. Please contact our support team - available 24/7 - if you're still having any issues with POS templates. ### 7. Easy to use and efficient software **Rating:** 4.5/5.0 stars **Reviewed by:** Charlie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** Check-in is much smoother than our previous software. I like how modern and minimalistic the UI is, much simpler for training new staff. The GX scores are also much easier to read and allow the team to understand what our customers are saying in a more user friendly way. Customer support is always swift and we've had a lot less downtime than our previous software. It has a wide range of features that are easy to implement, allowing us to innovate new ideas with minimal issues. Roller is essential to our business and we use it everyday without issue. By far the easiest integration process compared to other systems. **What do you dislike about ROLLER Software?** When customers give us a 3 star review, it makes our GX score go down but I believe it would be better if it kept the score the same. That way 1 or 2 stars makes us go down, 3 stays the same and 4 or 5 makes us go up. **What problems is ROLLER Software solving and how is that benefiting you?** Faster customer sign in and easier waiver form system, improving customer experience. **Official Response from Kalyn New:** > Charlie, thanks so much for taking the time to leave a review about your experience with ROLLER. Your positive feedback truly brightened our day and serves as a great encouragement for our team! We love hearing how ROLLER is easy to train your staff on and how smooth the integration process was. Thanks again for your support! ### 8. Relatively simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about ROLLER Software?** ROLLER Software makes it easy to manage multiple Venues at once. ROLLER Help tutorial pages are an amazing tool providing step-by-step guides for most system features making implementation relatively easy. **What do you dislike about ROLLER Software?** Some relatively simple features are missing which are present in other popular software. Reports can not be filtered and created to such depths as on other popular Software **What problems is ROLLER Software solving and how is that benefiting you?** ROLLER solve a variety of problems frequently, most notably they do seem to be solving issues around the guest check-in experience like waivers (unique booking waivers id's), guest log-ins to edit their booking etc which helps reduce time spent amending bookings on the phone or in person. **Official Response from Kalyn New:** > We really appreciate you taking the time to leave your review. We're thrilled hear ROLLER is making it easy for you to manage multiple venues and that the help tutorials are useful! In terms of the features you feel are missing or additional reports you'd like to see - please be sure to submit or vote on features in our product roadmap in the app so we know what's most important to you! ### 9. Great software for entertainment centers! **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah N. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** We love Roller because it's so easy to use both on the POS side as well as the customer side for Online Checkout! The reporting is great as well! Our previous software would always crash but we rarely have issues with Roller! **What do you dislike about ROLLER Software?** Nothing I can think of at this time! Everything has been great! **What problems is ROLLER Software solving and how is that benefiting you?** Smoother checkout process, saves time for both customers and employees **Official Response from Kalyn New:** > Thank you so much for your positive feedback Hannah. We're thrilled to hear that you're enjoying ROLLER's ease of use and reliability. We appreciate your support and look forward to continuing to serve your venue's needs! ### 10. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Taylah F. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** It's very user friendly and easy to navigate. There's loads of help articles if you get stuck. **What do you dislike about ROLLER Software?** Some features aren't easy to differentiate between, ie funds received, vs revenue, vs gross sales, etc. terminology is often changed which can be confusing. There's no phone help line for immediate assistance. **What problems is ROLLER Software solving and how is that benefiting you?** Allows staff with a variety of skill levels to use the system easily. **Official Response from Kalyn New:** > Thanks so much for taking the time to leave your feedback Taylah. We're thrilled to hear your staff are all finding the system easy to use, no matter their skill level - that's something we really pride ourselves on when designed the platform. We do offer a phone line for immediate assistance, please ring the line in your region if you should ever need it - I'll send you the link directly! ### 11. Great Platform | New Developments **Rating:** 5.0/5.0 stars **Reviewed by:** Myeia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about ROLLER Software?** The continous development. New features. Cloud based. Love the intergration with our marketing platform. **What do you dislike about ROLLER Software?** Packages. I get the concept, our park prices are based differently. Ran into some issues regarding building them.(Our packages aren't priced per jumper) THEN you can't archive the ones that didn't work out for you. Other issues Tips & Waivers. Tips: can sometimes show as overpaid or having a remaining balance. Waiver: We set our waivers to expire, when neew bookings occurs old waivers pop up as expired and we have to advance search for new ones. Another issue regarding waviers, if I try to attach a waiver to a booking - the other names associated with that same waiver doesn't pop up. This is new. Say Molly (adult) completed a waiver for Tom, Dick & Harry. BEFORE, I could look up Harry and all the other names will pop up along with it. This is no longer the case. **What problems is ROLLER Software solving and how is that benefiting you?** Accessibility. We were with CE first and only had access at the park. Hands were tied. Plus Roller is more modern & easy to use for our front line staff. **Official Response from Kalyn New:** > Hi Myeia, thanks for sharing your rating and thoughts on ROLLER Software! We're stoked that you're enjoying the new features and integrations – that's what we love to hear. We also appreciate your functionality feedback on packages, tips and waivers. Expect a reach out from one of our team to chat further about it and figure out how we can help.Thanks again for being a part of ROLLER family! ### 12. Does what is needed and easy to access **Rating:** 4.0/5.0 stars **Reviewed by:** Tony O. | Tickets Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** Roller has been easy to learn and adapt to and is constantly improving and making my job a little easier **What do you dislike about ROLLER Software?** Just the little changes that occur with updates happen that I'm not aware of. **What problems is ROLLER Software solving and how is that benefiting you?** Numbers of people coming to visit so that we can roster for the correct amount of staff we need **Official Response from Kalyn New:** > Thank you so much for your feedback Tony! We're thrilled to hear that our software has made your job easier and it's helped you roster for the right amount of staff. ### 13. It's awesome specially for Trampoline & Sports Club Business **Rating:** 5.0/5.0 stars **Reviewed by:** Saad S. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about ROLLER Software?** Ease of use, Simple , User Interface , Comprehensive Reporting Side **What do you dislike about ROLLER Software?** The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF. **What problems is ROLLER Software solving and how is that benefiting you?** It's so helpfull on booking management and capacity management. **Official Response from Kalyn New:** > Thank you so much for taking the time to leave your feedback Saad. We're thrilled to hear you're finding the platform easy to use and comprehensive on the reporting side. In regards to the mobile view and printing a booking screen - please be sure to submit your feature requests in the roadmap tool in the app so we know the features that are most important to you! ### 14. One of the only programs on the market that can do the job but it comes at a cost. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ROLLER Software?** We have used this system every day as a 7 day a week company since it was first released. It is broad enough to handle the multiple different time slots of activities we have and is fairly easy to use. It is an all-inclusive program which makes it easier to track where everything is at and get instant information on the current status of bookings and payments. As it is an all in one system we didn't require it to integrate with any other systems. **What do you dislike about ROLLER Software?** There are so many hidden fees you aren't told about. When you sign up for the premium account you are promised a set amount of fees on top of the exorbitant yearly fee for the product. Customer support isn't very helpful. Any issues are responded to in vague sentences, or you are told it is an issue in the program that is being worked on but never seems to be fixed. There are constant errors in reporting that don’t match up with the live data that need to be amended all the time. **What problems is ROLLER Software solving and how is that benefiting you?** It can handle different prices for peak and off peak and with each hour of operation and each day we have a different wrist band colour. Roller is very inclusive with the broad scope we require it to cover. **Official Response from Kalyn New:** > Thank you so much for taking the time to share your feedback. We love hearing that you're finding ROLLER easy to use and you were able to consolidate your systems in the one place. Please call us directly on the support line in your region for any urgent issues so we can address them right away ### 15. User friendly booking software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** I think ROLLER is super easy to use, I had training once and since then I use it every day with no issues! It is great not only for our companies internal use, it is also great for our guests who make reservations through the software. You can easily make selections, process payment, etc. all through one program. I thinks its great and it has positively changed the way that we run as a company! **What do you dislike about ROLLER Software?** The only downside I can think of is sometimes when trying to make a change to a booked event, the page will glitch and the change cannot be processed. It is really not a huge issuea nd we work around it, but for bookings and organization it can be frustrating at times. **What problems is ROLLER Software solving and how is that benefiting you?** It has eliminated the need for guests to book small events through our sales team, which has saved a ton of time and allows them to focus on bigger groups that require more energy. It has also elimitanted our use of multiple booking and reservatuion softwares - we now have almost all products and packages available through one easy to use software! **Official Response from Kalyn New:** > Thank you so much for your kind words and for sharing your positive experience with ROLLER. We love hearing how our customers find ROLLER so easy to use and how it's saving your sales team time! If you're still having trouble with making a change to a booked event, please reach out to our support team. ### 16. Great Software, constant improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan V. | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** Constant updates, constant communication **What do you dislike about ROLLER Software?** Longevity of serious bugs, membership bug caused people in our venue to get charged way more than usual and it wasn't fixed until a month or two later **What problems is ROLLER Software solving and how is that benefiting you?** Ease of access to our venue and the ease of our customers. We also utilize the roller reports to help us in our marketing, and what might need a promotion to bring it back up to speed. **Official Response from Kalyn New:** > Ethan, your positive review truly brightened our day here at ROLLER! We're thrilled to hear that you are finding it easy to use and appreciate the constant updates. Sincere apologies for any inconvenience caused relating to bugs; please contact us on the local support phone number for any urgent issues so we can be sure to prioritize them. ### 17. Almost everything in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ROLLER Software?** I like that Roller includes point of sale and booking software in one program. Their customer support is available when we need them as well. **What do you dislike about ROLLER Software?** The software needs to include a timeclock function. I've never used a point of sale that didn't track employee time. It's inconvenient to have to use a seperate program for a single feature that could easily be incorporated. Also, the knowlege/skill level the customer support team is hit or miss. **What problems is ROLLER Software solving and how is that benefiting you?** Roller combines a point of sale system with booking software to reduce the number of programs/subscription services we use. Using fewer services cuts costs and increases efficiency. **Official Response from Kalyn New:** > Thank you for taking the time to leave a review - your feedback fuels our commitment to delivering user-friendly solutions! We're happy to hear ROLLER has helped you consolidate services and cut costs. Please make sure to submit or vote on feature or integration ideas in our product roadmap in the app so we know what's important to you! ### 18. Required by my franchisor but I'm glad it was! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** Good reporting capabilities, easy to use interface **What do you dislike about ROLLER Software?** Fees are a little high for chargebacks and credit card processing **What problems is ROLLER Software solving and how is that benefiting you?** Point of Sale for all sales, online sales, waivers **Official Response from Kalyn New:** > Thank you for taking the time to leave your feedback. We're glad to hear that you've had a positive experience with ROLLER. We appreciate your support and look forward to continuing to serve your business needs. ### 19. Great System - Very User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Chantal W. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about ROLLER Software?** The on-boarding process to set up and launch was fantastic. There is a very useful training guide and the Roller Academy online (with videos and explanations) making it quick and easy to find answers/ solutions. The system is very-user friendly and we were able to train our internal teams quickly which allowed for a smooth transition from our old system to Roller. Quick and easy booking system for customers to pre-book ahead of visit. The latest update for the Wristbands feature, has been an excellent ad on for our facility. **What do you dislike about ROLLER Software?** Not a dislike as such but possible areas for improvement - The reporting features are a bit basic and it can sometimes require running a mix of reports to get what you neeed. Billing Information has difficultly accepting postal codes from areas outside of ROI which can affect customer bookings. **What problems is ROLLER Software solving and how is that benefiting you?** Quick and easy booking process for customers has aided us with operating as a 'pre-booking in advance' policy Reduced workload on staff & management as system doesn't require constant overview Booking forms has helped us collect key information for group bookings/ parties Wristband feature has reduced staff errors ### 20. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about ROLLER Software?** Easy to use, adjustable and straight forward. **What do you dislike about ROLLER Software?** Sometimes is slow to connect to internet and eftpos machine. **What problems is ROLLER Software solving and how is that benefiting you?** Allows us to take online payments instead of cash. **Official Response from Kalyn New:** > Thank you for taking the time to provide your feedback! We're thrilled to hear you're finding the software easy to use. If you're having trouble with connection, please log a support ticket so our team can help! Alternatively, here are some help docs that could help including troubleshooting performance: https://support.roller.software/hc/en-us/articles/360003124535-Problems-accessing-or-operating-ROLLER#h_01EXR26YRYG4G99FZ6QD5PMXCD and minimum requirements: https://support.roller.software/hc/en-us/articles/360001598215-Minimum-hardware-requirements#h_01HD3QPFB1G7DZHRCVKAHRJNCR ### 21. Great POS for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** set-up with Roller team has been easy, with discovery sessions upon request to understand certain specificities. Roller has been an agile system for our use, with the ability to set up the various products we need for our operations. Multiple reporting features available give us good visibility on business performance. **What do you dislike about ROLLER Software?** Invoicing does not meet all our requirements. There is no perfect system, but Roller has proven to be good value for money for what we do. **What problems is ROLLER Software solving and how is that benefiting you?** Roller is our day to day ticket POS, catering for various product types, segments, and operational needs. **Official Response from Kalyn New:** > Thank you for your positive feedback and for choosing ROLLER. We're thrilled to hear you had a personalized and smooth set up process and you're enjoying the reporting options. Your satisfaction is our top priority! ### 22. Super User Friendly - All in one POS **Rating:** 4.0/5.0 stars **Reviewed by:** Felicia B. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** I like that the POS is able to be personalized. The help area is super helpful! **What do you dislike about ROLLER Software?** needing to add the resource to the schedule and the product. Playground doesn't work - ever. **What problems is ROLLER Software solving and how is that benefiting you?** all in one. We went from 4 different platforms to one in Roller **Official Response from Kalyn New:** > Thanks, Felicia, for taking the time to share your feedback. We love to hear that ROLLER has helped you consolidate the platforms you were using. I"m sorry to hear you're having trouble with Playground - please reach out to our support team if you're still having problems with it. ### 23. We love ROLLER! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin R. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** I think thhe best part of Roller in the customer support, people, and their willingness to help. We use Roller every single day in our business. It's easy to use and we can accomplish what we are trying to do wit ease. Love that they are always coming out with something new to better serve the customers. **What do you dislike about ROLLER Software?** When there are updates, I some times can get overwhelmed, but they have support! **What problems is ROLLER Software solving and how is that benefiting you?** Smooth intergration from website to webstore and ease of booking groups! **Official Response from Kalyn New:** > Erin, your positive review has brightened our day! We'll be sure to pass along your kind words to our hardworking team. Knowing that our efforts have made a difference for you is super rewarding. ### 24. Fantastic onboarding process and a very user friendly system **Rating:** 5.0/5.0 stars **Reviewed by:** Sam B. | Coordinator & Accounts Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about ROLLER Software?** The software itself is very user friendly handles a high amount of customer traffic and transactions. The build on our end was relativley seemless, with the back office set up both adaptable and convenient while this was all incredibly helpful it paled in significance to our our onboarding manager filipe, who was excellent throughout and always happy to help **What do you dislike about ROLLER Software?** Its not a dislike but the reporting suite could be a little bit better with the facility for building of customised reports That being said I believe this is to be tackled with an upcoming update. **What problems is ROLLER Software solving and how is that benefiting you?** assisted greatly with our move toward 100% online booking, tackling and pretty much elimiating previosu problems encountered with previous systems such as - Transfer of Bookings to alternative dates - System led Invoicing - housing all our products in one location ### 25. Pretty good if your business fits **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** With our company's type of business, Roller matches up pretty well, a lot of research was done before switching to it. I think it's pretty easy for users to learn and understand. **What do you dislike about ROLLER Software?** We have a growing business, and with that we often think about new features. Roller has been slow in the past about the addition of new features; speeding that up would be a huge help. **What problems is ROLLER Software solving and how is that benefiting you?** It provides sufficient data and management of customers. **Official Response from Kalyn New:** > Thanks so much for your review - we love to hear that your team are finding the product easy to learn and understand. We appreciate your feedback on the delay in shipping new features. Through the app you can track progress on our product roadmap and submit and vote on new feature requests. ### 26. Happy to get started **Rating:** 4.5/5.0 stars **Reviewed by:** Tom W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about ROLLER Software?** We just implemented Roller and we're now very excited to discover more if its features. Roller was, as one of a few solutions, able to cover most of our requirements for a booking portal. Even worked with some language barrieres and the operating staff is also happy. Onboarding process was absolutly 10/10 and our client service agent Filipe took great care of all our needs. We didnt had to have any experience and there is a helpcenter and direct support for all open questions. This helped us a lot to really customize Roller to our needs and make the most out of it. **What do you dislike about ROLLER Software?** Non native english speaker staff members need to be able to understand the basics of the software and help themselve. In our case this is not a big problem, but on a larger scale a translation of the venue manager and POS system could be helpful. **What problems is ROLLER Software solving and how is that benefiting you?** With roller we're now able to customize group and event bookings for all occasions. Additionally we frequently run specials and promtions via social media. With the easy to customize checkout the marketing team can handle the front end and promotion codes within minutes by themselve and run special ads with direct booking links and big cta's. ### 27. Amazingly Intuitive! **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about ROLLER Software?** I have worked with many POS systems over the last ten years, and Roller has been the easiest to implement with my teams. It is so much more intuitive than other software, allowing our team training and development to focus on guest experience. The Roller Support team is unmatched in response time and effectiveness! System outages are a risk for any business, and having reliable support has been a lifesaver! **What do you dislike about ROLLER Software?** I honestly don't have any dislikes at this time. Any feedback I've had over the last few years has been fixed in updates! **What problems is ROLLER Software solving and how is that benefiting you?** Family entertainment centers often have an employee demographic of older teens or young adults with little to no job experience. Roller is so intuitive; the system/GUI only takes up ~5 minutes of our new-hire training. We are given more opportunities to coach interactions and sales, which flow much better when employees are confident in the transaction process. ### 28. Always updating **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** My favourite thing about Roller is the continuous updates. Functionality that I didn't even think we needed could be added in a patch update. **What do you dislike about ROLLER Software?** I think smaller businesses that have slightly unique needs, can sometimes wait for features to be rolled out that could be helpful. **What problems is ROLLER Software solving and how is that benefiting you?** Gaining insight into customer behaviours **Official Response from Kalyn New:** > Thanks for taking the time to review ROLLER - we truly appreciate your kind words and are delighted to hear you're enjoying the continuous updates of our cloud-based platform. Please be sure to add or vote on features in the public roadmap in the app so we know what features are most important to you! ### 29. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Duane L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about ROLLER Software?** Ease of use and extremely flexible and simple for front line staff **What do you dislike about ROLLER Software?** Limited options for custimiztion of receipts **What problems is ROLLER Software solving and how is that benefiting you?** We had poor online tickets sales and since moving to Roller our online sales are simple and the increase has been substaitial. **Official Response from Kalyn New:** > Duane, thank you so much for taking the time to share your feedback. We absolutely love to hear that you're finding ROLLER easy to use for you and your front line staff. Please make sure to submit or vote on feature ideas in our public roadmap so we know what's most important to you. ### 30. User Friendly A+ Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ROLLER Software?** The customer facing side is user friendly and easy to navigate for customers. **What do you dislike about ROLLER Software?** Reporting let's say it again reporting without using a third party software **What problems is ROLLER Software solving and how is that benefiting you?** User friendly our cashier make less mistakes and the customers love using it **Official Response from Kalyn New:** > We appreciate you taking the time to leave your feedback about ROLLER - we're thrilled to hear that your customers are loving it and finding it easy to navigate. Please make sure to submit or vote on feature ideas in our product roadmap in the app so we know what's important to you. We will also have some exciting reporting and analytics improvements to share in the coming months! ### 31. Very poor. Product feels less than half developed, many bugs, bad costumer service. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about ROLLER Software?** Being able to dial in from anywhere. There are some usability features that are easy and intuitive. **What do you dislike about ROLLER Software?** Feels half developed. Buggy. Being cloud based is bad if internet is poor or out. Phone interface is unusable. Terrible sales reporting. **What problems is ROLLER Software solving and how is that benefiting you?** Very little. **Official Response from Kalyn New:** > Thank you for taking the time to share your feedback. At ROLLER, we always strive to deliver the best possible service, and we regret that we fell short of your expectations. Your satisfaction is of the utmost importance to us, and we would love the opportunity to address your concerns directly. Could you please reach out to us through the support number in your region? We are eager to understand more about your specific experience and work towards a resolution. ### 32. Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about ROLLER Software?** I like the daily capacity feature of roller, it allows you to see the days activity at a glance **What do you dislike about ROLLER Software?** Some times online checkout for customers can be faulty **What problems is ROLLER Software solving and how is that benefiting you?** Constant bug fixes **Official Response from Kalyn New:** > Your glowing review made our day! We're so grateful for your support and thrilled to hear you're enjoying the daily capacity feature. Thanks for taking the time to leave your feedback. ### 33. Not supportive. I wish they were more involved in my venue. **Rating:** 1.0/5.0 stars **Reviewed by:** Jodi N. | Front Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about ROLLER Software?** I love how simple the POS is for my staff- it's easy to use and relatively easy to put together. The backend has a lot of features that are helpful to my customers. **What do you dislike about ROLLER Software?** The reports don't have everything I need. Customer support is not easy to get ahold of, but once you get them, they are helpful. **What problems is ROLLER Software solving and how is that benefiting you?** They are an all-in-one ticketing software. you can use them for virtually anything in your venue. **Official Response from Kalyn New:** > Hi Jodi, thank you for sharing your feedback on ROLLER Software! We love to hear you and your staff find the software easy to use and we also appreciate your feedback on reports. Expect someone from our team to chat further and figure out how we can help. Thanks again for being a part of the ROLLER community. ### 34. Overall great software. **Rating:** 4.5/5.0 stars **Reviewed by:** Adam M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about ROLLER Software?** Easy to use and always evolving with new features and updates. **What do you dislike about ROLLER Software?** Seem to keep trying to add additional costs. **What problems is ROLLER Software solving and how is that benefiting you?** Helps us manage all of our bookings. **Official Response from Kalyn New:** > Adam, thank you for your positive feedback and for choosing ROLLER. We love to hear you're finding the software easing to use and enjoying the evolving updates and features. ### 35. Thanks Team Roller **Rating:** 3.0/5.0 stars **Reviewed by:** Bazz G. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about ROLLER Software?** A great mixture of people try their best to deliver a great product and service. They worked as a team **What do you dislike about ROLLER Software?** We were unclear at the start about where to start. We needed a physical starting point to help build our system, which was difficult initially. Now the on going issues we keep having are based on simple integration with agents. Redeam does not work for us. Roller needs to find another channel manager here in Austraila. Hero or Respax. **What problems is ROLLER Software solving and how is that benefiting you?** Simplicity - The business built in too many detail processes that were not needed. Roller has helped clean them up. ### 36. very complete entertainment venue software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about ROLLER Software?** We like the kitchen POS capabilities, for example being able to choose what printer to send an order to based on what the order contains. Looking forward to improvements in this area. **What do you dislike about ROLLER Software?** Some of the workflow could be streamlined to check in a guest. The waiver needs to be changed so a family can all use one waiver. Right now it's one per adult, and minors can be added to an adult. So a 5-member family with two parents would need two waivers, one for each adult, and the 3 kids would be included in one of those. The process of importing existing guests from another system can be daunting. Family memberships support needs improving. **What problems is ROLLER Software solving and how is that benefiting you?** It is designed to manage most facets of running the business - card processing, POS management, online sales. We go fully live tomorrow so we don't know yet how the results will be. ### 37. Constantly learning **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about ROLLER Software?** User friendly, very responsive and helpful support **What do you dislike about ROLLER Software?** Having to use additional softwares for certain tasks **What problems is ROLLER Software solving and how is that benefiting you?** Less stress for guests when accessing products online **Official Response from Kalyn New:** > Your positive feedback truly brightened our day and serves as a great encouragement for our team. We're thrilled to hear you're finding ROLLER user friendly and less stressful for guests to use. Please check out our list of integrations and information on our open API that may help you connect other tools you're using. Thanks again for your support! ### 38. Best online-booking system on markt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ROLLER Software?** Roller ist a perfekt booking system to sell you tickets. It is most customizel and and very varius in settings **What do you dislike about ROLLER Software?** nothing, it works perfectly, no problems **What problems is ROLLER Software solving and how is that benefiting you?** To sell tickets only and stay in capacity ### 39. ROLLER is a powerful tool I completely trust to power my business! **Rating:** 5.0/5.0 stars **Reviewed by:** Jake C. | Group Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2022 **What do you like best about ROLLER Software?** ROLLER is a robust end-to-end solution that is the backbone of our business. Roller manages our ticketing, web check-outs and is our online payment gateway, this is all linked to our guest check-in, POS and customer feedback surveys. We have placed much trust in the platform and haven't been let down. **What do you dislike about ROLLER Software?** While there are limitations within the system, the ROLLER team have worked closely to find a solution that works for my business. Roller currently doesn't offer 2FA to enhance the security of customer data. **What problems is ROLLER Software solving and how is that benefiting you?** ROLLER is end-to-end, meaning we only have one platform, and everything is contained in this. This removes the need for other systems, double data entry, and minimises the training required with onboarding new staff. ### 40. Very professionel implementation team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about ROLLER Software?** Support is very good Integration process is logical Team is competent and Helpful **What do you dislike about ROLLER Software?** The Support is Not in German Ios System would also be great **What problems is ROLLER Software solving and how is that benefiting you?** Paypal integration Whisband integration Usability is given ### 41. Great ticketing platform that is evolving all the time, integrated payments make it so simple. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about ROLLER Software?** ROLLER works great for the free independent travellers (FITs) that visit our site. The different ticket options and schedules have made it easy for us to manage. ROLLER Payments has been a great add-on that makes taking payments and issuing refunds easy for our ticket team. Online checkouts have made it simple to sell online and are only improving. The reporting options and open API have been useful for back-end operations. **What do you dislike about ROLLER Software?** We would like to see more options for ticketing to tour group companies. A bit more access to the API would help us a lot. Enterprise features like dynamic pricing would greatly benefit many ROLLER customers. **What problems is ROLLER Software solving and how is that benefiting you?** While we have a few offerings on site, tickets are the number one for revenue and overall usage. ROLLER helping to sell to our customers before and when they arrive on site has helped us manage their experience and make it unforgettable. ### 42. Happy to recommend Roller **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about ROLLER Software?** The system is so user friendly both as a booker and an administrator. **What do you dislike about ROLLER Software?** The system is quite expensive, however IMO it is worth the investment. **What problems is ROLLER Software solving and how is that benefiting you?** We are in process of expanding our business and Roller Software gives us the tools we need for growth. ### 43. I Like it but... **Rating:** 3.5/5.0 stars **Reviewed by:** Andreas H. | Man who gets the Job done, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about ROLLER Software?** that you notice that the developers have thought from the customer's point of view and that there are constant updates to make the whole thing better and better **What do you dislike about ROLLER Software?** for the german Mark I miss a few important points such as a cash book, a DATIV export and the recording of new Stock should be done better **What problems is ROLLER Software solving and how is that benefiting you?** it combines the booking system POS and waiver in one, the creation of the validity of offers works much better than with our previous system ### 44. ROLLER Software transformed the way we manage bookings for our tourism products. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about ROLLER Software?** The ROLLER Software solution meets a majority of our business requirements for managing bookings for people visiting the Australian Sports Museum and taking an MCG Tour. The integration with ROLLER Payments has also added additional benefit to our business, streamlining our ability to transact. **What do you dislike about ROLLER Software?** ROLLER Platform's multi-tenancy application occasionally causes issues where functionality built for a particular customer doesn't always suit our needs. **What problems is ROLLER Software solving and how is that benefiting you?** The integration of ROLLER Payments has streamlined our ability to take payments previously achieved through two providers. The introduction of the GX survey has also provided us with additional insights post-visit. ### 45. Switching to Roller has made our business run smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Kenna M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about ROLLER Software?** Using this system has increased our bookings due to its simplicity for the customer. Their customer service is also fantastic and super helpful **What do you dislike about ROLLER Software?** To improve the smoothness of checking people in. Extra hardware is required. Ours hasn't arrived yet **What problems is ROLLER Software solving and how is that benefiting you?** Our customers are now able to book-in more than one person at a time, which we were severely lacking with our old system ### 46. Excellent software, attention to detail is incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2022 **What do you like best about ROLLER Software?** Software is extremely comprehensive in design and execution **What do you dislike about ROLLER Software?** Takes a little while to learn and navigate **What problems is ROLLER Software solving and how is that benefiting you?** Provided a complete gate entrance POS plus managed all of our complex functions and room bookings ### 47. Worst App Ever **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about ROLLER Software?** I don't like anything about Roller. It's a poorly made app that is not user friendly and has the WORST customer service. I don't think anyone that rated this 5 stars has actually ever used the app. **What do you dislike about ROLLER Software?** It is not user-friendly and makes things more difficult than it ever should be. Customer service is unresponsive on time-sensitive issues. If you ask them for help or for someone to go over how to use they app they want to charge $420 to 1600 to do it. I feel that they have made it difficult to use on purpose. Their documentation is all over the place, vague and does not address errors or how to fix them. **Recommendations to others considering ROLLER Software:** Consider something else. This software is terrible. **What problems is ROLLER Software solving and how is that benefiting you?** We can check people out, but scheduling and creating events is a nightmare. So, I guess not very much. After my interactions with them over the past week, we are looking for something else. Perhaps an app with better customer service that isn't trying to nickel and dime their customers with a poorly made app. Forget calling them because they never answer the phone. ### 48. Strong software with a focus on UX, customer experience and continual improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about ROLLER Software?** Roller is a ticketing software that makes purchasing tickets easy and is constantly reorganizing their workflow to improve the experience for your customers. We have been users for 2+ years and seen the improvements and been part of beta programs in order to shape the roadmap. It's amazing when a company that you pay to work for you, works with you to offer the best possible product. **What do you dislike about ROLLER Software?** With pushing the limits of continual updates, comes bugs and relearning the platform occasionally. Roller generally improves upon features and rolls out new features monthly which is far more often than other companies. Communication is good when updates are released but we have discovered bugs. There is also a learning curve and new training required each time there is a change made, even if the change is for the better. Doubled edged sword but I would rather have improvements than a stagnant platform. **What problems is ROLLER Software solving and how is that benefiting you?** Our previous POS provider almost made it difficult to be a patron of our business. Roller makes the online checkout and in person point of sale purchase very simple and efficient. In the recreation and entertainment industry, the goal is to get customers in the doors as quickly and easily as possible in order to avoid bottlenecks and negative experiences from the beginning of their visit and that's what Roller offers. ### 49. Great System, Easy To Use and Continuously Improving **Rating:** 4.5/5.0 stars **Reviewed by:** Louis F. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2019 **What do you like best about ROLLER Software?** The major improvement for us is the ease of use of the system as well as how much more user friendly it is to manage multiple sites using the management end of the system. We have Found it is very easy to train staff on the system and also like that we can make nearly all changes required without any third party assistance. **What do you dislike about ROLLER Software?** Sometimes the system can be slower to use than our previous system at some sites (but I believe for the most part this is due to the internet speed we have available at some sites. The system also at present does not have some functions yet to allow us to update multiple sites at the same time of offer a tiered multi site membership system etc that we require for our business. However a Roller is constantly improving the system, and we believe all of these mentioned points are in the roadmap moving forward. Overall however we find very few issues with the system, highly recommend. **What problems is ROLLER Software solving and how is that benefiting you?** Makes it easier for us to manage multiple sites from any location. The key benefit for us has been how much easier it is to use and train people on, alongside being able to setup and manage our online checkouts without needing to contact the booking system provider like we have with previous systems we have used. ### 50. Fast, Efficient and Very User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Fraser W. | Shift Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2019 **What do you like best about ROLLER Software?** As a venue the best feature that we like is the ease of use and how quickly we are able to not only book in but also check in our customers. Everything is laid out in a clear, easy to read way. The support response time is also very impressive with the majority of issues resolved almost immediately. The system is also a lot more reliable than our previous one. **What do you dislike about ROLLER Software?** The ability to have a simplified group party waiver would be a nice addition, as well as more customisable reporting features. We find that upcoming advertised features often take a lot longer to actually become available. Sometimes suffers a slight delay with reporting financial figures. On occasion proof or evidence of an error/ support ticket is required, i understand it is to help problem solve, but this isn't always practical and realistic to obtain. **Recommendations to others considering ROLLER Software:** Ensure all features meet any current requirements. Staff training required is relatively short due to the ease of use for the system. **What problems is ROLLER Software solving and how is that benefiting you?** Our check in time is reduced due to the way ROLLER manages all bookings and waivers. It is also far easier to have total control over all products that we offer as well as providing individual images for each item. The support team is extremely helpful and always on hand no matter what time of day. **Official Response from Paul Robertson:** > Thanks, Fraser! We appreciate your feedback. ## ROLLER Software Discussions - [What is ROLLER Software used for?](https://www.g2.com/discussions/what-is-roller-software-used-for) - 1 comment - [View ROLLER Software pricing details and edition comparison](https://www.g2.com/products/roller-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+16%3A01%3A17+-0500&secure%5Bsession_id%5D=65dca8bd-5ce7-4b66-a2a2-3fa0c4be0734&secure%5Btoken%5D=2c8538c7e2dc036e51fc8a2b647e4deeac4ce06ec406eb5c8030e712858ccde7&format=llm_user) ## ROLLER Software Integrations - [Connecteam](https://www.g2.com/products/connecteam/reviews) - [When I Work](https://www.g2.com/products/when-i-work/reviews) ## ROLLER Software Features **Administration** - Inventory Management - Business Management - Accounting - Membership Management - Employee Scheduling - Reporting/Analytics **Guest Services** - Ticketing - Group Booking - POS ## Top ROLLER Software Alternatives - [CenterEdge Advantage](https://www.g2.com/products/centeredge-advantage/reviews) - 3.9/5.0 (17 reviews) - [Clubspeed](https://www.g2.com/products/clubspeed/reviews) - 4.7/5.0 (14 reviews) - [LilYPad](https://www.g2.com/products/lilypad/reviews) - 3.3/5.0 (2 reviews)