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Richpanel Reviews & Product Details

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. ✅ Self-service portal to automate repetitive questions. ✅ Multi-channel help desk & live chat. ✅ Reply faster with context. ✅ Get sales through live chat. ✅ Comprehensive customer service reports.

Seller

Richpanel

Discussions

Richpanel Community

Languages Supported

German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish

Product Description

Make customer service your #1 differentiator!

Overview by

Amit RG

Pricing

Pricing provided by Richpanel.

Starter

Starting at $29.00

1 Users Per Month

Regular

Starting at $49.00

1 Users Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

4.3/5

(6,333)

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Richpanel Integrations

(3)

Integration information sourced from real user reviews.

Richpanel Media

Richpanel Demo - Make Customer Service your #1 differentiator

Build customer loyalty with effortless customer service.

Let customers resolve repetitive queries immediately with a Self-Service portal

Help agents resolve faster. Unify all channels, orders and apps in one screen.

Integrates with 20+ other Shopify apps

Connect high intent visitors with live chat agents using chat campaigns

Richpanel Demo - Measure Team Performance with Help Desk Reports

Measure your team's performance on response times, resolution times & customer satisfaction. Take data backed decisions with robust analytics.

G2 reviews are authentic and verified.

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Christina E.

Small-Business (50 or fewer emp.)

10/14/2020

"Richpanel is GOLD"

5/5

What do you like best about Richpanel?

Richpanel is truly rich in all that this program offers. It pulls every platform that customers uses to contact our business into one place. My team uses Richpanel and the result? We caught up on all of our customer correspondence in under 2 hours. It is extremely easy to use, and easy to tailor to our needs. The Team behind Richpanel really go above and beyond and are available to us whenever we have a question.

Not only does Richpanel cut the need to hire more reps in HALF, it also provides the customers with amazing self service. Richpanel will get the job done. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

Nothing so far. If we need something added, The team can tailor to our needs to the best of their abilities. Review collected by and hosted on G2.com.

Recommendations to others considering Richpanel:

Give it a try and see how much more efficient your Customer service department becomes! Review collected by and hosted on G2.com.

What problems is Richpanel solving and how is that benefiting you?

Richpanel cuts down the time it takes for agents to collect information, that automatically gets done.

It also provides self service to the customers which cuts down on the amount of messages that are coming in. Review collected by and hosted on G2.com.

Verified User in Textiles

Mid-Market (51-1000 emp.)

11/1/2022

"Positive experience"

4.5/5

What do you like best about Richpanel?

Very easy interface and good responses to issues. Good way of responding to questions, and always open. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

No dislikes at all, everything is running smooth. Review collected by and hosted on G2.com.

Response from Ajay Suresh of Richpanel

edit

Thanks for taking the time to review Richpanel, our entire team is very happy to read your glowing review.

Christian Paul A.

Product Listing Manager

Small-Business (50 or fewer emp.)

5/18/2022

"The best CRM I've used. Believe me!"

5/5

What do you like best about Richpanel?

If you want the best CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients. Very easy to use and has very nice features. Easy integration. Salute to Mark who is always there to assist on technical matters and to Sonika who is always available to assist with any questions. Best Support you can get from these people. Thank me later for why I recommended this site. -Christian Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

so far none. all good... all good..all good Review collected by and hosted on G2.com.

Ronald H.

Customer Care Advocate

Small-Business (50 or fewer emp.)

8/31/2022

"Great and responsive experience!"

5/5

What do you like best about Richpanel?

I like how responsive and dutiful Sonika is! She has helped our team utilize the system more, which has improved our key performance indicators. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

There isn't anything that we've disliked just yet. Review collected by and hosted on G2.com.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

11/2/2022

"User friendly UI that's easy to learn"

5/5

What do you like best about Richpanel?

RichPanel is great at compiling customer information. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

I'm not too fond of sound notifications when sending an email. Review collected by and hosted on G2.com.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

6/27/2022

"Richpanel truly helped us take it to the next level of customer service."

5/5

What do you like best about Richpanel?

Richpanel's features are far more extensive and really allowed us to streamline and automate many of our customer service processes. It is able to connect to Shopify directly through API, so you can update orders, process refunds etc directly from the platform which sealed the deal for us. Richpanel truly helped us take it to the next level of customer service. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

I have yet to find a feature of this ticketing platform that we dislike. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

11/16/2022

"Simple and easy to use customer support"

5/5

What do you like best about Richpanel?

the self service portal is great for helping us reduce our support ticketing times. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

I wish it integrated with more things. For example, we use a calling software called Justcall and I would like that to be integrated into it. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/8/2022

"THE BEST"

5/5

What do you like best about Richpanel?

The amount of help and care I received from Richpanel support team is invaluable. The application is very easy to navigate through and the fact that we can add help desk for our clients is amazing as it will make it super easy for our clients to find their answers. THank you Richpanel and thank you Amir for offering great value! Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

nothing so far! I didnt dislike anything Review collected by and hosted on G2.com.

Ian L.

Customer Experience Manager

Small-Business (50 or fewer emp.)

11/15/2021

"Excellent customer care and the most user friendly Customer Service Desk"

5/5

What do you like best about Richpanel?

I love that the functionality is extremely user friendly and designed in a way that makes training simple. There is room for it to grow in features but the customer service is so responsive, easy to access and full of integrity you know that your suggestions are being taken seriously and worked on quickly. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

The reporting and the email platform has few features that their competitors (like Zendesk or Freshdesk) have but they are building them now and I have faith it will become better than their competitors soon. Review collected by and hosted on G2.com.

Recommendations to others considering Richpanel:

If you want an easy to use, quick to maintain and quality customer service offering for your service desk. Get RichPanel. Review collected by and hosted on G2.com.

What problems is Richpanel solving and how is that benefiting you?

It has created extreme efficiencies at managing customer enquiries and tracking the conversations so that I can report on the trends in our feedback. We now have hours of time back and we can measure how well our service is being received. Review collected by and hosted on G2.com.