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Richpanel Reviews & Product Details

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. ✅ Self-service portal to automate repetitive questions. ✅ Multi-channel help desk & live chat. ✅ Reply faster with context. ✅ Get sales through live chat. ✅ Comprehensive customer service reports.

Seller

Richpanel

Discussions

Richpanel Community

Languages Supported

German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish

Product Description

Make customer service your #1 differentiator!

Overview by

Amit RG

Pricing

Pricing provided by Richpanel.

Starter

Starting at $29.00

1 Users Per Month

Regular

Starting at $49.00

1 Users Per Month

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

4.3/5

(6,333)

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Richpanel Integrations

(3)

Integration information sourced from real user reviews.

Richpanel Media

Richpanel Demo - Make Customer Service your #1 differentiator

Build customer loyalty with effortless customer service.

Let customers resolve repetitive queries immediately with a Self-Service portal

Help agents resolve faster. Unify all channels, orders and apps in one screen.

Integrates with 20+ other Shopify apps

Connect high intent visitors with live chat agents using chat campaigns

Richpanel Demo - Measure Team Performance with Help Desk Reports

Measure your team's performance on response times, resolution times & customer satisfaction. Take data backed decisions with robust analytics.

G2 reviews are authentic and verified.

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Martin Daeniel C.

Small-Business (50 or fewer emp.)

8/5/2023

"Easy to use and fast support response"

4.5/5

What do you like best about Richpanel?

CRM integrations can easily be added to help you in managing your growing business. Their support team is easy to interact with and responds within a few minutes. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

The only thing that I can say that can be improved is the communication of upcoming updates that may affect productivity hours, other than that Richpanel is a good CRM platform. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

7/31/2023

"So far it has been a great experience and I look forward to seeing more features installed in RP"

4/5

What do you like best about Richpanel?

I really like how we can merge tickets to multiple conversations customers may be having. It is really helpful in keeping this organized and be able to respond to the customer in a timely manner Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

I really wish we could merge accounts with multiple email addresses. Many customer reach out on different email address than the one that is connected to their account, so it would be nice to have that as a feature. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

12/21/2023

"Customer Support Representative"

3.5/5

What do you like best about Richpanel?

What I like best is the chatbot and the usability. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

Sometimes it crashes due to memory, but not very often. Review collected by and hosted on G2.com.

William H.

Mid-Market (51-1000 emp.)

7/27/2023

"Efficiency at its finest!"

5/5

What do you like best about Richpanel?

The organization of the panels and how it is completely customizable makes my work very productive when using Richpanel! Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

There are not any downsides. I thoroughly enjoy using Richpanel daily! Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

10/17/2023

"RICHPANEL > ZENDESK"

4/5

What do you like best about Richpanel?

I like the easiness of finding messages and AI prompts and replays. Assignments are easy to create new views for everyone or Private for your business. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

I get multiple duplicate messages after something has been closed. Some come in an hour later. Implementation and Intergration were slow at the beginning. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

10/18/2023

"Great Customer Service Management Tool"

5/5

What do you like best about Richpanel?

We used to work with Zendesk and now on Richpanel it is great to see the transpacy of order for ecommerce. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

The intergration was quite complex because we had muliple channels but Richpanel team was a great help. Review collected by and hosted on G2.com.

Hugo Y.

Small-Business (50 or fewer emp.)

8/10/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Pretty positive about Richpanel"

4/5

What do you like best about Richpanel?

What I like best about Richpanel is the interface. It's really simple and quick to get used to it. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

The fact that it gets slow with text expander/shortcuts can be hard sometimes. Review collected by and hosted on G2.com.

Van N.

Small-Business (50 or fewer emp.)

8/7/2023

"Convenient Platform"

4.5/5

What do you like best about Richpanel?

It has a well integrated dashboard that brings a lot of insight Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

There are no API that can integrate what I was looking Review collected by and hosted on G2.com.

Paris F.

Small-Business (50 or fewer emp.)

8/8/2023

"I have really enjoyed using Richpanel"

4.5/5

What do you like best about Richpanel?

I like that the information is pulled for the customer (if available) in the chat and that I can communicate to my team when needed via the private note. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

Sometimes the search feature is not smooth. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

10/9/2023

"The best customer service platform for Shopify users"

5/5

What do you like best about Richpanel?

Easily integrates with Shopify, pulls up customer data and allows you to modify or create new orders. Customer support has been great. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

The backend could be organized a bit better, there is a lot going on. Review collected by and hosted on G2.com.