Just the features, unlike other platforms, it shows the customer and order info. You can snooze the message until they reply. Review collected by and hosted on G2.com.
I think the one I noticed is the lack of sound when a new chat comes in. Review collected by and hosted on G2.com.
CRM integrations can easily be added to help you in managing your growing business. Their support team is easy to interact with and responds within a few minutes. Review collected by and hosted on G2.com.
The only thing that I can say that can be improved is the communication of upcoming updates that may affect productivity hours, other than that Richpanel is a good CRM platform. Review collected by and hosted on G2.com.
I really like how we can merge tickets to multiple conversations customers may be having. It is really helpful in keeping this organized and be able to respond to the customer in a timely manner Review collected by and hosted on G2.com.
I really wish we could merge accounts with multiple email addresses. Many customer reach out on different email address than the one that is connected to their account, so it would be nice to have that as a feature. Review collected by and hosted on G2.com.
What I like best is the chatbot and the usability. Review collected by and hosted on G2.com.
Sometimes it crashes due to memory, but not very often. Review collected by and hosted on G2.com.
The organization of the panels and how it is completely customizable makes my work very productive when using Richpanel! Review collected by and hosted on G2.com.
There are not any downsides. I thoroughly enjoy using Richpanel daily! Review collected by and hosted on G2.com.
I like the easiness of finding messages and AI prompts and replays. Assignments are easy to create new views for everyone or Private for your business. Review collected by and hosted on G2.com.
I get multiple duplicate messages after something has been closed. Some come in an hour later. Implementation and Integration were slow at the beginning. Review collected by and hosted on G2.com.
We used to work with Zendesk and now on Richpanel it is great to see the transparency of order for ecommerce. Review collected by and hosted on G2.com.
The integration was quite complex because we had multiple channels but Richpanel team was a great help. Review collected by and hosted on G2.com.
What I like best about Richpanel is the interface. It's really simple and quick to get used to it. Review collected by and hosted on G2.com.
The fact that it gets slow with text expander/shortcuts can be hard sometimes. Review collected by and hosted on G2.com.
It has a well integrated dashboard that brings a lot of insight Review collected by and hosted on G2.com.
There are no API that can integrate what I was looking Review collected by and hosted on G2.com.
I like that the information is pulled for the customer (if available) in the chat and that I can communicate to my team when needed via the private note. Review collected by and hosted on G2.com.
Sometimes the search feature is not smooth. Review collected by and hosted on G2.com.
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What do you like most about Richpanel for customer support, and what needs improvement?
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