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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (82.2% of reviews)
Entry-Level Pricing
$10.00
Starting at $29.00 1 Users Per Month
Gorgias
Star Rating
(538)4.6 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansRichpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Richpanel excels in its "Quality of Support" with a score of 9.6, while Gorgias, although still strong, has a slightly lower score of 9.2. Reviewers mention that Richpanel's support team is responsive and helpful, making it a preferred choice for businesses needing reliable assistance.
- Reviewers mention that Richpanel's "Ticket Collaboration" feature scores 9.1, indicating a robust user experience for teams working together on customer issues. In contrast, Gorgias scores 9.0, with users noting that while it is effective, it may not be as seamless as Richpanel's collaboration tools.
- Users on G2 highlight Richpanel's superior "Response Automation" capabilities with a score of 8.9, compared to Gorgias's 8.5. Reviewers say that Richpanel's automation features help streamline responses, saving time for support teams.
- G2 users report that Gorgias shines in "AI Text Generation" with a high score of 9.7, significantly outperforming Richpanel's score of 8.2. Reviewers mention that Gorgias's AI capabilities enhance customer interactions, making it a strong contender for businesses focused on leveraging AI in support.
- Users say that Richpanel's "Customer Profiles" feature, scoring 8.9, provides a comprehensive view of customer interactions, which is crucial for personalized support. Gorgias, with a score of 8.7, offers similar functionality but may lack some of the depth found in Richpanel's profiles, according to reviewers.
- Reviewers mention that both platforms offer strong "Email" support, with Richpanel scoring a perfect 10.0 and Gorgias at 9.5. Users report that Richpanel's email integration is particularly user-friendly, making it easier to manage customer inquiries directly from the platform.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Free Trial
Gorgias
Free Trial is available
Richpanel
Free Trial is available
Ratings
Meets Requirements
8.9
401
9.2
74
Ease of Use
9.2
406
9.2
75
Ease of Setup
8.8
216
9.2
37
Ease of Admin
9.2
204
9.4
36
Quality of Support
9.2
387
9.6
70
Has the product been a good partner in doing business?
9.4
199
9.7
37
Product Direction (% positive)
8.9
360
9.5
65
Features by Category
Ticket and Case Management
9.0
181
9.0
33
9.1
183
9.3
33
8.9
181
9.0
34
8.5
170
8.9
34
8.3
132
8.7
30
8.7
168
9.2
31
9.0
171
9.1
31
8.8
168
9.3
33
Generative AI
7.4
7
Feature Not Available
7.4
7
8.9
15
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
9.5
35
9.1
159
9.5
35
8.8
150
9.3
33
8.6
158
9.3
30
8.2
91
8.7
27
Platform
7.3
100
8.6
32
8.5
130
8.7
34
|
Verified
8.9
141
9.2
32
8.7
140
9.1
32
8.2
133
8.8
34
8.3
137
8.9
33
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.3
28
Not enough data
9.4
29
Not enough data
9.2
28
Not enough data
9.2
22
Support Automation
Not enough data
8.9
28
Not enough data
9.2
31
Not enough data
9.1
30
Not enough data
9.0
28
Generative AI
Not enough data
8.5
13
Not enough data
8.5
12
Customer Support
8.3
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
Generative AI
8.5
14
8.2
13
8.6
14
8.1
13
7.6
14
Feature Not Available
Communication
8.9
169
9.0
33
|
Verified
8.6
182
8.7
36
|
Verified
8.5
124
8.2
28
|
Verified
8.6
122
8.7
30
|
Verified
8.6
96
8.1
26
|
Verified
Internal Use
8.5
130
8.7
34
|
Verified
8.9
152
8.8
29
|
Verified
8.7
113
8.4
26
|
Verified
8.7
135
8.8
29
|
Verified
8.8
143
9.1
30
|
Verified
8.7
165
8.9
32
|
Verified
Generative AI
8.3
5
8.1
15
Self-Service Experience
8.6
161
8.6
31
8.4
153
8.5
28
8.3
118
8.0
22
7.8
136
8.3
25
8.3
152
8.3
26
Self-Service Platform
8.5
148
8.8
25
8.4
171
8.7
25
7.9
141
8.3
25
8.8
173
8.7
26
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7(won by default)
148
Not enough data
9.1(won by default)
177
Not enough data
9.2(won by default)
175
Not enough data
Channels
9.4(won by default)
176
Not enough data
8.8(won by default)
167
Not enough data
9.0(won by default)
149
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
94
Not enough data
Insight
8.4(won by default)
112
Not enough data
8.5(won by default)
144
Not enough data
8.7(won by default)
115
Not enough data
9.0(won by default)
141
Not enough data
Generative AI
9.0
5
8.5
9
9.0
5
8.7
9
Conversational AI - Conversational Commerce Platforms
6.9
6
Not enough data
8.3
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.3
5
Not enough data
9.0
5
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
6
Not enough data
6.4
6
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Richpanel are categorized as Conversational Support, Digital Customer Service Platforms, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Conversational Commerce Platforms, AI Sales Assistant, Customer Service Automation, Conversational Marketing, and Social Customer Service
Richpanel is categorized as E-Commerce Tools
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.2%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
9.9%
Consumer Services
7.1%
Other
35.1%
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Richpanel has no discussions with answers
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