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Compare Gorgias and Richpanel

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At a Glance
Gorgias
Gorgias
Star Rating
(542)4.6 out of 5
Market Segments
Small-Business (81.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plans
Richpanel
Richpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plans

Gorgias vs Richpanel

When assessing the two solutions, reviewers found them equally easy to use. However, Richpanel is easier to set up and administer. Reviewers also preferred doing business with Richpanel overall.

  • Reviewers felt that Richpanel meets the needs of their business better than Gorgias.
  • When comparing quality of ongoing product support, reviewers felt that Richpanel is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Richpanel over Gorgias.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Browse all 5 pricing plans
Richpanel
Starter
Starting at $29.00
1 Users Per Month
Browse all 3 pricing plans
Free Trial
Gorgias
Free Trial is available
Richpanel
Free Trial is available
Ratings
Meets Requirements
8.9
403
9.2
74
Ease of Use
9.2
408
9.2
75
Ease of Setup
8.8
218
9.2
37
Ease of Admin
9.2
206
9.4
36
Quality of Support
9.2
388
9.6
70
Has the product been a good partner in doing business?
9.3
201
9.7
37
Product Direction (% positive)
8.9
362
9.5
65
Features by Category
Ticket and Case Management
9.0
181
9.0
33
9.1
183
9.3
33
8.9
181
9.0
34
8.5
170
8.9
34
8.3
132
8.7
30
8.7
168
9.2
31
9.0
171
9.1
31
8.8
168
9.3
33
Generative AI
7.4
7
Feature Not Available
7.4
7
8.9
15
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
9.5
35
9.1
159
9.5
35
8.8
150
9.3
33
8.6
158
9.3
30
8.2
91
8.7
27
Platform
7.3
100
8.6
32
8.5
130
8.7
34
|
Verified
8.9
141
9.2
32
8.7
140
9.1
32
8.2
133
8.8
34
8.3
137
8.9
33
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
9.0
37
Conversational Platform
Not enough data
9.3
28
Not enough data
9.4
29
Not enough data
9.2
28
Not enough data
9.2
22
Support Automation
Not enough data
8.9
28
Not enough data
9.2
31
Not enough data
9.1
30
Not enough data
9.0
28
Generative AI
Not enough data
8.5
13
Not enough data
8.5
12
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.4
7
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
8.2
13
8.6
14
8.1
13
7.6
14
Feature Not Available
Communication
8.9
169
9.0
33
|
Verified
8.6
182
8.7
36
|
Verified
8.5
124
8.2
28
|
Verified
8.6
122
8.7
30
|
Verified
8.6
96
8.1
26
|
Verified
Internal Use
8.5
130
8.7
34
|
Verified
8.9
152
8.8
29
|
Verified
8.7
113
8.4
26
|
Verified
8.7
135
8.8
29
|
Verified
8.8
143
9.1
30
|
Verified
8.7
165
8.9
32
|
Verified
8.3
194
8.4
39
Generative AI
8.3
5
8.1
15
Self-Service Experience
8.6
161
8.6
31
8.4
153
8.5
28
8.3
118
8.0
22
7.8
136
8.3
25
8.3
152
8.3
26
Self-Service Platform
8.5
148
8.8
25
8.4
171
8.7
25
7.9
141
8.3
25
8.8
173
8.7
26
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.6
186
Not enough data
Generative AI
7.7
13
Not enough data
7.8
13
Not enough data
Process
8.7
148
Not enough data
9.1
177
Not enough data
9.2
175
Not enough data
Channels
9.4
176
Not enough data
8.8
167
Not enough data
9.0
149
Not enough data
8.2
91
Not enough data
8.3
94
Not enough data
Insight
8.4
112
Not enough data
8.5
144
Not enough data
8.7
115
Not enough data
9.0
141
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
8.4
10
Generative AI
9.0
5
8.5
9
9.0
5
8.7
9
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
6.2
9
Not enough data
Conversational AI - Conversational Commerce Platforms
6.3
5
Not enough data
8.0
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
6.7
7
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.7
5
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias
Gorgias
Richpanel
Richpanel
Reviews
Reviewers' Company Size
Gorgias
Gorgias
Small-Business(50 or fewer emp.)
81.6%
Mid-Market(51-1000 emp.)
17.5%
Enterprise(> 1000 emp.)
1.0%
Richpanel
Richpanel
Small-Business(50 or fewer emp.)
82.2%
Mid-Market(51-1000 emp.)
17.8%
Enterprise(> 1000 emp.)
0%
Reviewers' Industry
Gorgias
Gorgias
Retail
21.3%
Apparel & Fashion
15.0%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
7.0%
Other
34.8%
Richpanel
Richpanel
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Alternatives
Gorgias
Gorgias Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Tidio
Tidio
Add Tidio
Gladly
Gladly
Add Gladly
Richpanel
Richpanel Alternatives
Fin by Intercom
Fin by Intercom
Add Fin by Intercom
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Gladly
Gladly
Add Gladly
Kustomer
Kustomer
Add Kustomer
Discussions
Gorgias
Gorgias Discussions
What is gorgias software?
2 Comments
Peter C.
PC
It is a customer service ticketing softwareRead more
Is gorgias a CRM tool?
2 Comments
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
Richpanel
Richpanel Discussions
Monty the Mongoose crying
Richpanel has no discussions with answers