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Richpanel Reviews & Product Details

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage large volumes and d) win customer trust. ✅ Self-service portal to automate repetitive questions. ✅ Multi-channel help desk & live chat. ✅ Reply faster with context. ✅ Get sales through live chat. ✅ Comprehensive customer service reports.

Seller

Richpanel

Discussions

Richpanel Community

Languages Supported

German, English, French, Italian, Dutch, Norwegian, Portuguese, Romanian, Spanish

Product Description

Make customer service your #1 differentiator!

Overview by

Amit RG

Pricing

Pricing provided by Richpanel.

Starter

Starting at $29.00

1 Users Per Month

Regular

Starting at $49.00

1 Users Per Month

View More Pricing Information

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Richpanel Integrations

(3)

Integration information sourced from real user reviews.

Richpanel Media

Richpanel Demo - Make Customer Service your #1 differentiator

Build customer loyalty with effortless customer service.

Let customers resolve repetitive queries immediately with a Self-Service portal

Help agents resolve faster. Unify all channels, orders and apps in one screen.

Integrates with 20+ other Shopify apps

Connect high intent visitors with live chat agents using chat campaigns

Richpanel Demo - Measure Team Performance with Help Desk Reports

Measure your team's performance on response times, resolution times & customer satisfaction. Take data backed decisions with robust analytics.

G2 reviews are authentic and verified.

Here's how.

Kathleen D.

Operations Manager

Small-Business (50 or fewer emp.)

11/18/2022

"Wonderful Service"

4.5/5

What do you like best about Richpanel?

Richpanel is easy to use, and we like that all customer information is right there for you. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

No downsides that we can see at this time. Review collected by and hosted on G2.com.

Raine D.

CS Support

Small-Business (50 or fewer emp.)

11/8/2022

"Amazing support and affordable services with high quality!"

5/5

What do you like best about Richpanel?

So far, we are delighted with them. Whenever we have issues, their CS team is superb! Happy with the services and have no complaints at all. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

I can't think of anything. Everything is going well! Review collected by and hosted on G2.com.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

1/24/2023

"The best ever platform for Customer Service"

5/5

What do you like best about Richpanel?

Richpanel Customer Service and support representatives are the best ever, supportive and responsive to problems and suggestions. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

I am happy with Richpanel. Nothing to mention. Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

11/1/2022

"Best MidSize Customer Service Platform for Growing Companies"

4.5/5

What do you like best about Richpanel?

Easy and quick setup. Clear customer history in view at all times. Cross-platform functionality with simple order creation flow. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

API calls are sometimes delayed. Changes to the user-facing platform are made without notice. Review collected by and hosted on G2.com.

What problems is Richpanel solving and how is that benefiting you?

Having outgrown our last customer service platform, RP is a one-stop shop with transparent customer insights, growing integrations, cross-platform ticketing reaching the customers where they are, and ease of order creation. It's the perfect step between entry-level and enterprise customer service solutions. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

8/9/2022

"Very responsive and accountable team"

5/5

What do you like best about Richpanel?

I love how the Richpanel team communicates in a professional and deadline-oriented manner. I have never felt like my questions went un-answered, and they exhibit a strong commitment to standing by their product and services! Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

The only aspect I would consider a down-side are that sometimes the frequent updates may cause a glitch with showing the incorrect number in the queues. This is not a deal breaker at all, considering the positives from the updates! Review collected by and hosted on G2.com.

David K.

CEO

Small-Business (50 or fewer emp.)

4/13/2022

"1 of the best chat tool for Shopify"

4.5/5

What do you like best about Richpanel?

Richpanel comes with a lot of features already built in. Your support team can easily track mentions or comments on social platforms but you are also able to answer any incoming queries via email or in chat etc. The best part there is no need to look up for Shopify orders in Shopify as you have all customer's details in Richpanel already. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

They could add more native integrations, especially for Shopify plugins that make our work easier. Also we had a small problem with assigning the first customer message to support agent as it went to me as first (owner). Review collected by and hosted on G2.com.

Jay m.

sales/customer service

Small-Business (50 or fewer emp.)

11/8/2022

"very easy to use"

5/5

What do you like best about Richpanel?

the integration of all of the other apps Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

Sometimes it does not notify me when i have a task Review collected by and hosted on G2.com.

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

11/1/2022

"Works Just Fine"

3.5/5

What do you like best about Richpanel?

It's easy to navigate and easy to keep using. The more that I use it, the easier it seems to get to use. I like how I can see how my other team members are doing as well. Review collected by and hosted on G2.com.

What do you dislike about Richpanel?

Sometimes, it doesn't notify me when I have a new Richpanel that I need to review. That can sometimes cause issues when trying to keep my response time as low as possible. Review collected by and hosted on G2.com.

Response from Ajay Suresh of Richpanel

edit

Hi Customer,

Thank you for taking the time to add your review. By default, if you are logged into your desktop, we don’t send notifications to your mobile app or to your email. You can change this setting to always notify for a few days and see if it helps.

You can read more about notifications here: https://updates.richpanel.com/cut-through-the-noise-with-custom-notifications-243396

Please do let us know if we can assist you in any other way.

See how Richpanel improved