Richpanel Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 32 Richpanel reviews.

Based on 34 Richpanel reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 32 Richpanel reviews.

Integrates with other customer service software to improve support and enhance functionality This feature was mentioned in 32 Richpanel reviews.

Based on 34 Richpanel reviews. Provides analytics tools that reveal important business metrics and track progress

Based on 33 Richpanel reviews. Displays important metrics relating to performance

User Experience of creating and submitting a ticket 33 reviewers of Richpanel have provided feedback on this feature.

User Experience of responding and receiving a response 33 reviewers of Richpanel have provided feedback on this feature.

Based on 34 Richpanel reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply 34 reviewers of Richpanel have provided feedback on this feature.

Based on 30 Richpanel reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 31 Richpanel reviews.

As reported in 31 Richpanel reviews. Share and collaborate on tickets with multiple customer service representatives

Based on 33 Richpanel reviews. Central repository for account and contact information

Based on 35 Richpanel reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 35 reviewers of Richpanel have provided feedback on this feature.

As reported in 33 Richpanel reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 30 Richpanel reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Based on 27 Richpanel reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Based on 31 Richpanel reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 28 Richpanel reviews.

As reported in 22 Richpanel reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices 25 reviewers of Richpanel have provided feedback on this feature.

As reported in 26 Richpanel reviews. Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 25 Richpanel reviews.

Automates some or all operation related tasks This feature was mentioned in 25 Richpanel reviews.

As reported in 25 Richpanel reviews. Utilizes artificial intelligence to improve workflows or customer experiences

As reported in 26 Richpanel reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 33 Richpanel reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 36 Richpanel reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 28 Richpanel reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 30 Richpanel reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 26 Richpanel reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 34 Richpanel reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 29 Richpanel reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 26 Richpanel reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 29 Richpanel reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 30 Richpanel reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 32 Richpanel reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 28 Richpanel reviews.

Allows multiple related channels to interact at once to reduce transfers. This feature was mentioned in 29 Richpanel reviews.

As reported in 28 Richpanel reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Based on 22 Richpanel reviews. Provides features for sending outbound messages to engage customers through proactive support.

Can route contacts to agents the customer has worked with before. 28 reviewers of Richpanel have provided feedback on this feature.

Provides features for escalating conversations to the appropriate agent. 31 reviewers of Richpanel have provided feedback on this feature.

As reported in 30 Richpanel reviews. Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. 28 reviewers of Richpanel have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 15 Richpanel reviews.

As reported in 13 Richpanel reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 13 Richpanel reviews.

As reported in 15 Richpanel reviews. Condenses long documents or text into a brief summary.

Based on 13 Richpanel reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 12 Richpanel reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting