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At a Glance
Market Segments
Small-Business (51.1% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
Contact Us
Starting at $89.00 1 Location Per Month
Birdeye
Star Rating
(3,691)4.7 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansReviewTrackers
Star Rating
(161)4.6 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $89.00 1 Location Per Month
Learn more about ReviewTrackersSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ReviewTrackers excels in its Quality of Support with a score of 9.7, indicating that users find the support team highly responsive and helpful. In contrast, Birdeye, while still strong, has a slightly lower score of 9.4, suggesting that some users may experience longer wait times or less comprehensive assistance.
- Reviewers mention that ReviewTrackers offers superior Online Reviews management with a score of 9.8, which users appreciate for its ease of use and effectiveness in gathering customer feedback. Birdeye also performs well in this area with a score of 9.5, but some users feel it lacks the same level of intuitive design.
- G2 users highlight ReviewTrackers' Analytics capabilities, scoring 9.8, as a standout feature that provides in-depth insights into customer sentiment and engagement. Birdeye, while still effective with a score of 9.0, does not offer the same depth of analysis, leading some users to feel they are missing critical data.
- Users on G2 report that ReviewTrackers' Ease of Use is exceptional, with a score of 9.4, making it a favorite among those who prioritize a user-friendly interface. Birdeye, with a score of 9.3, is also user-friendly but may require a slightly steeper learning curve for new users.
- Reviewers mention that ReviewTrackers shines in Customization options, scoring 8.9, allowing businesses to tailor their experience to their specific needs. Birdeye, while offering customization as well, scores lower at 8.4, leading some users to feel limited in their ability to adapt the software to their workflows.
- Users say that ReviewTrackers' Patient Feedback Management features, scoring 9.2, are particularly beneficial for healthcare providers looking to enhance patient engagement. Birdeye, with a score of 9.0, also provides valuable tools but may not be as specialized for the healthcare sector, according to some reviewers.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
ReviewTrackers
Customizable Reputation Management Experience
Starting at $89.00
1 Location Per Month
Contact us to learn more about how ReviewTrackers can partner with your business to drive growth and success.
- Track All Major Review Websites on 100+ sites
- Location Leaderboard
- Competitor Reporting
Free Trial
Birdeye
Free Trial is available
ReviewTrackers
Free Trial is available
Ratings
Meets Requirements
9.3
3,163
9.0
141
Ease of Use
9.3
3,218
9.4
143
Ease of Setup
9.1
2,302
9.3
103
Ease of Admin
9.3
1,911
9.4
104
Quality of Support
9.4
3,022
9.7
135
Has the product been a good partner in doing business?
9.4
1,913
9.6
101
Product Direction (% positive)
9.5
3,127
9.1
142
Features by Category
Messenger
8.8
384
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
400
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
400
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
267
Not enough data
9.1
266
Not enough data
8.8
244
Not enough data
9.0
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
261
Not enough data
9.0
261
Not enough data
8.6
203
Not enough data
8.4
206
Not enough data
8.2
188
Not enough data
8.6
204
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
446
|
Verified
8.3
8
|
Verified
8.8
417
|
Verified
9.1
9
|
Verified
8.5
373
8.7
9
8.8
438
|
Verified
9.3
9
Performance
8.9
488
|
Verified
9.6
9
|
Verified
9.0
487
|
Verified
9.8
10
|
Verified
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
214
Not enough data
9.1
366
|
Verified
Not enough data
9.2
379
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
354
Not enough data
9.1
385
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
412
Not enough data
8.4(won by default)
405
Not enough data
8.7(won by default)
412
Not enough data
8.4(won by default)
396
Not enough data
8.8(won by default)
406
Not enough data
8.5(won by default)
403
Not enough data
Social Management
8.7(won by default)
454
Not enough data
8.9(won by default)
456
Not enough data
8.5(won by default)
442
Not enough data
8.8(won by default)
446
Not enough data
7.9(won by default)
424
Not enough data
8.4(won by default)
422
Not enough data
8.4(won by default)
376
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.1(won by default)
89
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
91
Not enough data
8.2(won by default)
90
Not enough data
8.3(won by default)
91
Not enough data
Analytics
8.7
488
Not enough data
8.9
484
Not enough data
8.7
466
Not enough data
8.0
414
Not enough data
Customization
8.5
422
Not enough data
8.2
405
Not enough data
8.6
432
Not enough data
8.4
413
Not enough data
Generative AI
8.6
354
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
210
Not enough data
9.2
210
Not enough data
8.0
190
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
200
Not enough data
9.0
204
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
520
8.3
8
Feature Not Available
7.7
5
9.0
600
8.9
9
Feedback Analysis
8.7
527
7.5
6
8.8
530
7.9
8
8.6
521
7.0
5
Feedback Sources
9.5
669
9.8
9
9.1
582
9.8
7
Feature Not Available
9.3
7
9.0
551
9.8
8
Generative AI
8.7
427
Not enough data
8.7
420
Not enough data
Conversational Platform
8.8
386
Not enough data
Feature Not Available
Not enough data
8.8
341
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
339
Not enough data
8.8
331
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
182
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
354
|
Verified
Not enough data
9.1
379
|
Verified
Not enough data
8.6
267
Not enough data
9.2
353
|
Verified
Not enough data
8.4
245
Not enough data
Internal Use
8.8
499
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
268
Not enough data
8.8
273
Not enough data
9.2
332
|
Verified
Not enough data
8.7
272
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
49
Not enough data
8.5
49
Not enough data
8.6
49
Not enough data
Consumer Intelligence
9.2
1822
|
Verified
9.3
42
|
Verified
8.6
1419
|
Verified
8.0
35
8.8
1601
|
Verified
8.1
36
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1591
|
Verified
8.5
28
|
Verified
9.2
1855
|
Verified
9.4
48
|
Verified
Media Monitoring
8.7
1617
|
Verified
9.1
35
|
Verified
8.6
1439
|
Verified
8.6
28
8.4
1269
8.1
30
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.0
27
|
Verified
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
297
Not enough data
8.0
289
Not enough data
8.2
290
Not enough data
8.2
288
Not enough data
8.1
292
Not enough data
8.1
287
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and ReviewTrackers are categorized as Online Reputation Management, Local Listing Management, and Feedback Analytics
Unique Categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
ReviewTrackers has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ReviewTrackers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.2%
Other
60.7%
Marketing and Advertising
16.9%
Hospitality
10.0%
Automotive
9.4%
Restaurants
7.5%
Internet
5.0%
Other
51.2%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How secure is ReviewTrackers?
1 Comment
Official Response from ReviewTrackers
Hi! Thank you for inquiring about our software. Below is the link to our terms of service that can provide more...Read more
ReviewTrackers has no more discussions with answers
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