# Narvar vs ReturnGO Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Narvar excels in its **shipment data drilldowns** , providing a wealth of information that can be utilized in various situations. Users appreciate the **notification tracking** feature, which aids in resolving customer service issues effectively.
- **Users say** that ReturnGO stands out for its **exceptional customer support** , with many highlighting the team's quick response times. This support has been crucial for small businesses looking to streamline their return and exchange processes, making them more user-friendly.
- **Reviewers mention** that Narvar's interface is **intuitive and easy to navigate** , which contributes to a smooth user experience. Many users find the initial setup process straightforward, allowing them to get started quickly without significant hurdles.
- **According to verified reviews** , ReturnGO is praised for its **user-friendly interface** that simplifies the return tracking process for both customers and agents. This ease of use has transformed how small companies manage returns, enhancing customer satisfaction.
- **G2 reviewers highlight** that while Narvar has a higher overall satisfaction score, ReturnGO's users feel it meets their specific needs better, particularly in the context of small business operations. This is reflected in ReturnGO's strong ratings for features like **return labels** and **exchange processes**.
- **Users report** that Narvar's performance in **shipping** is robust, with high ratings for its capabilities. However, ReturnGO's focus on **inventory management** and **refund processes** has garnered positive feedback, indicating a strong alignment with the needs of smaller businesses.




| | Narvar | ReturnGO | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 186 | 92 | 
| **Largest Market Segment** | Mid-Market (45.7% of reviews) | Small-Business (81.5% of reviews) | 
| **Entry Level Price** | No pricing available | $23.00 Per Month | 

---
## Top Pros & Cons

### Narvar

Pros:
- Customer Experience (58 reviews)
- Ease of Use (58 reviews)

Cons:
- Limited Customization (23 reviews)
- Limited Functionality (22 reviews)

### ReturnGO

Pros:
- Ease of Use (7 reviews)
- Customer Support (6 reviews)

Cons:
- Delays (1 reviews)
- Difficult Setup (1 reviews)

---
## Ratings Comparison
| Rating | Narvar | ReturnGO | 
|---|---|---|
  | **Meets Requirements** | 8.6 (147 reviews) | 9.2 (86 reviews) | 
  | **Ease of Use** | 8.3 (147 reviews) | 9.1 (86 reviews) | 
  | **Ease of Setup** | 7.7 (119 reviews) | 8.9 (67 reviews) | 
  | **Ease of Admin** | 8.0 (74 reviews) | 9.1 (60 reviews) | 
  | **Quality of Support** | 8.4 (141 reviews) | 9.8 (85 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (75 reviews) | 9.7 (59 reviews) | 
  | **Product Direction (% positive)** | 8.3 (134 reviews) | 9.9 (87 reviews) | 

---
## Pricing

### Narvar

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ReturnGO

#### Entry-Level Pricing

Plan: Starter

Price: $23.00 Per Month

Description: 20 returns included. $1.25 per extra return. Add-ons available.

Key Features:
- Full returns solution
- Variant exchange
- Return labels

[Browse all 4 editions](https://www.g2.com/products/returngo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Shipping

| Product | Score | Reviews |
|---|---|---|
| **Narvar** | 7.8/10 | 62 |
| **ReturnGO** | 7.9/10 | 7 |

#### Labels

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **Label Printing** | 6.8 (41 reviews) | 7.9 (7 reviews) | 
| **Return labels** | 7.4 (44 reviews) | 9.0 (7 reviews) | 
| **Bar codes** | 6.8 (39 reviews) | 7.5 (6 reviews) | 
| **Shipping Labels** | Not enough data | Not enough data | 

#### Order management

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **Shipment Tracking** | 8.7 (61 reviews) | 8.9 (6 reviews) | 
| **Third-Party Integrations** | 8.1 (44 reviews) | 8.3 (6 reviews) | 
| **Manage orders** | Feature Not Available | 7.5 (6 reviews) | 
| **Order Status** | 8.6 (51 reviews) | 8.3 (6 reviews) | 
| **Shipping Services Integration** | Not enough data | Not enough data | 
| **Package Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 

#### Carrier and rate management

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **Quick rate comparison** | Feature Not Available | 6.7 (5 reviews) | 
| **Vendor availability** | 8.0 (41 reviews) | 8.7 (5 reviews) | 
| **Auditing & Claim Filing Services** | Not enough data | Not enough data | 

#### Reports

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **Shipment reports** | 7.7 (44 reviews) | 5.7 (5 reviews) | 
| **Unshipped products** | 7.1 (37 reviews) | Feature Not Available | 

#### Additional Functionality

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Shipping Optimization** | Not enough data | Not enough data | 
| **Cost Recovery** | Not enough data | Not enough data | 
| **Refund Opportunity Identification** | Not enough data | Not enough data | 
| **Third Party Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Automated Claim Filing** | Not enough data | Not enough data | 
| **Package Analytics** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Exceptions Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Carrier Invoice Auditing** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Container Shipping** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Ground Shipping** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Import/Export Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Bills of Lading** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **EDI** | Not enough data | Not enough data | 
| **Returns Management** | Not enough data | Not enough data | 
| **Parcel Shipping** | Not enough data | Not enough data | 
| **Air Shipping** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Claims Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Transportation Management** | Not enough data | Not enough data | 
| **Shipping Management** | Not enough data | Not enough data | 
| **Shipment Price Calculation** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Warehouse Management** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Freight Shipping** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Ocean Shipping** | Not enough data | Not enough data | 
| **eCommerce Management** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Returns Management

| Product | Score | Reviews |
|---|---|---|
| **Narvar** | 8.0/10 | 88 |
| **ReturnGO** | 9.2/10 | 84 |

#### Integrations

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **E-Commerce** | 8.9 (71 reviews) | 9.6 (79 reviews) | 
| **WMS** | 7.7 (49 reviews) | 8.8 (58 reviews) | 
| **Accounting Integration** | 7.6 (51 reviews) | 8.2 (58 reviews) | 
| **OMS** | 7.8 (51 reviews) | 9.0 (56 reviews) | 

#### Tracking

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **Shipping** | 9.1 (73 reviews) | 9.0 (69 reviews) | 
| **Inventory** | 7.8 (53 reviews) | 9.0 (63 reviews) | 
| **Freight Shipping** | Not enough data | Not enough data | 
| **Air Shipping** | Not enough data | Not enough data | 
| **Ground Shipping** | Not enough data | Not enough data | 

#### Transactions

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **Exchange** | 7.5 (51 reviews) | 9.4 (72 reviews) | 
| **Approvals** | Feature Not Available | 9.4 (74 reviews) | 
| **Refund** | 7.9 (56 reviews) | 9.6 (75 reviews) | 
| **Credit** | 7.3 (49 reviews) | 9.5 (70 reviews) | 

#### Additional Functionality

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **Driver Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Quality Control** | Not enough data | Not enough data | 
| **Warrant Tracking** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Refund Management** | Not enough data | Not enough data | 
| **Order Tracking** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Traceability** | Not enough data | Not enough data | 
| **Barcoding/RFID** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customer Portal** | Not enough data | Not enough data | 
| **Payment Processing** | Not enough data | Not enough data | 
| **Shipping Management** | Not enough data | Not enough data | 
| **Repair Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Field Reporting** | Not enough data | Not enough data | 
| **Label Printing** | Not enough data | Not enough data | 
| **Supply Chain Management** | Not enough data | Not enough data | 
| **Warehouse Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Refund Opportunity Identification** | Not enough data | Not enough data | 

### Shipping Insurance

| Product | Score | Reviews |
|---|---|---|
| **Narvar** | 9.8/10 | 14 |
| **ReturnGO** | N/A | N/A |

#### Shipping Insurance

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **Claim Tracking** | Not enough data | Not enough data | 
| **Shipment Tracking Integrations** | 9.7 (6 reviews) | Not enough data | 
| **Cargo Tracking** | Feature Not Available | Not enough data | 
| **Reporting & Analytics** | Feature Not Available | Not enough data | 
| **B2C E-Commerce Tracking** | 9.9 (12 reviews) | Not enough data | 
| **Claim Filing** | Not enough data | Not enough data | 

### Package Tracking

| Product | Score | Reviews |
|---|---|---|
| **Narvar** | 6.9/10 | 41 |
| **ReturnGO** | N/A | N/A |

#### Agentic AI - Package Tracking

| Feature | Narvar | ReturnGO | 
|---|---|---|
| **Multi-step Planning** | 6.5 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (37 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (35 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Returns Management Software](https://www.g2.com/categories/returns-management), [Shipping Software](https://www.g2.com/categories/shipping)

**Unique to Narvar (2):** [Shipping Insurance Software](https://www.g2.com/categories/shipping-insurance), [Package Tracking Software](https://www.g2.com/categories/package-tracking)



---
## Reviewer Demographics

### By Company Size

| Segment | Narvar | ReturnGO | 
|---|---|---|
| **Small-Business** | 27.2% | 81.5% | 
| **Mid-Market** | 45.7% | 17.4% | 
| **Enterprise** | 27.2% | 1.1% | 

### By Industry

#### Narvar

- **Retail:** 36.5%
- **Apparel & Fashion:** 27.6%
- **Consumer Goods:** 8.3%
- **Luxury Goods & Jewelry:** 2.6%
- **Pharmaceuticals:** 1.9%
- **Health, Wellness and Fitness:** 1.9%
- **Marketing and Advertising:** 1.9%
- **Accounting:** 1.3%
- **Consumer Electronics:** 1.3%
- **Consumer Services:** 1.3%
- **Other:** 15.4%

#### ReturnGO

- **Apparel & Fashion:** 44.6%
- **Retail:** 27.2%
- **Sporting Goods:** 6.5%
- **Consumer Goods:** 3.3%
- **Health, Wellness and Fitness:** 2.2%
- **Luxury Goods & Jewelry:** 2.2%
- **Textiles:** 2.2%
- **Sports:** 1.1%
- **Printing:** 1.1%
- **Telecommunications:** 1.1%
- **Other:** 8.7%

---
## Alternatives

### Alternatives to Narvar

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [parcelLab](https://www.g2.com/products/parcellab/reviews) — 4.6/5 stars (278 reviews)
- [ShipStation](https://www.g2.com/products/shipstation/reviews) — 4.3/5 stars (587 reviews)
- [FarEye](https://www.g2.com/products/fareye/reviews) — 4.8/5 stars (326 reviews)
- [Loop Returns](https://www.g2.com/products/loop-returns/reviews) — 4.7/5 stars (63 reviews)
- [FacilityOS](https://www.g2.com/products/facilityos/reviews) — 4.7/5 stars (265 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.5/5 stars (217 reviews)
- [Freightview](https://www.g2.com/products/freightview/reviews) — 4.7/5 stars (195 reviews)
- [Easyship](https://www.g2.com/products/easyship/reviews) — 4.4/5 stars (183 reviews)
- [Parcel Tracker Mailroom](https://www.g2.com/products/parcel-tracker-mailroom/reviews) — 4.7/5 stars (192 reviews)

### Alternatives to ReturnGO

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [ShipStation](https://www.g2.com/products/shipstation/reviews) — 4.3/5 stars (587 reviews)
- [FarEye](https://www.g2.com/products/fareye/reviews) — 4.8/5 stars (326 reviews)
- [parcelLab](https://www.g2.com/products/parcellab/reviews) — 4.6/5 stars (278 reviews)
- [Loop Returns](https://www.g2.com/products/loop-returns/reviews) — 4.7/5 stars (63 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.5/5 stars (217 reviews)
- [Freightview](https://www.g2.com/products/freightview/reviews) — 4.7/5 stars (195 reviews)
- [MyCarrierTMS](https://www.g2.com/products/mycarriertms/reviews) — 4.7/5 stars (186 reviews)
- [Easyship](https://www.g2.com/products/easyship/reviews) — 4.4/5 stars (183 reviews)
- [Shiptheory](https://www.g2.com/products/shiptheory/reviews) — 4.9/5 stars (166 reviews)

---
## Top Discussions

### Narvar

- Title: [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) — 2 comments, 1 upvote
  > **Top comment:** "Yes, it is."
- Title: [Who is Narvar tracking?](https://www.g2.com/discussions/who-is-narvar-tracking) — 1 comment *(includes official response)*
  > **Top comment:** "Narvar tracks shipments and customer interactions for over 1,500 brands and retailers, supporting more than 1,000 carriers and touching over 2 billion..."
- Title: [Who does Narvar ship with?](https://www.g2.com/discussions/who-does-narvar-ship-with) — 1 comment *(includes official response)*
  > **Top comment:** "Narvar isn't a shipping provider. However, Narvar does support over 1,000 carriers worldwide, enabling seamless shipment tracking and post-purchase..."

### ReturnGO

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/narvar-vs-returngo)