Retreaver Reviews & Product Details

What I like best about Retreaver is its ease of use in combination with its efficiency and amount of features. While we do not need even half of them at the moment, it is good to know that our call tracking solution will be able to grow with us, as our business grows.

Also, this all comes at an affordable price. Review collected by and hosted on G2.com.

While support has been really helpful in general, my last support ticket seems to have gotten lost somehow and was never answered. Also, it would be great if I were able to pull German cellphone numbers myself instead of having to contact support in order to do so. Review collected by and hosted on G2.com.

Retreaver is a fast, flexible and user friendly call tracking software. Loading times are insanely quick, making it easy to make last-minute fixes to my call campaigns throughout the day. Once you understand how the system is setup, you can customize how you want calls routed and distributed. Additionally, the design is user-friendly and makes it easy for my affiliates and clients to login and use the system, saving me time when it comes to customer service. Additionally, it's easy for me to login on my phone and view the dashboard when I'm on the go. Review collected by and hosted on G2.com.

Currently there isn't a billing feature with Retreaver for me to manage my client accounts. Also, tracking affiliate costs in retreaver (cost per call) is not setup on the affiliate level, but rather from the target side, meaning I track my true costs outside of the system. Review collected by and hosted on G2.com.

I liked the customer support and the responsiveness of the team and the guidance about how to get the best out of their platform, Richard and Angela helped me a lot with any question I had and at any time of the day, they helped me turn my business into a successful one. Review collected by and hosted on G2.com.

Nothing I can think of at the moment, I didn't encounter any problems with it. Review collected by and hosted on G2.com.

The call routing features are far superior to other platforms out there. Also having access to many countries is vital. Review collected by and hosted on G2.com.

I wish you could sort the call logs by the caller ID. Review collected by and hosted on G2.com.

The price. You cannot beat the cost of use. It does everything I need to track phone calls at a fraction of the price of other platforms. I also find it to be more accurate when tracking duration. Customer support has been great as well. Campaign set up is easy and intuitive. Review collected by and hosted on G2.com.

I would like it to show more campaign details to my affiliates if needed such as call hours and geo targeting. Perhaps there is a way to do this but I have yet to see it. Review collected by and hosted on G2.com.

Easy tools to follow for someone that's not so techie. Mobile optimized is great! I can control many things for my clients to view detail stats about their calls. A Representative is always available to help and guide me with my many questions, Rich is always above and beyond. Review collected by and hosted on G2.com.

Haven't had any experience to not like anything yet Review collected by and hosted on G2.com.

Features and online dashboard, simple to use and priced very fair Review collected by and hosted on G2.com.

Support is very technical and talks "too tech savvy" for us at times. Review collected by and hosted on G2.com.

User interface is very intuitive and user friendly. Runs fast and very smoothly, even when running multiple web apps, browsers and multiple tabs within in each browser, etc. Very rarely do I ever notice any performance issues or lag of any sort. Specifically, love the ability to route calls and set concurrency caps. Review collected by and hosted on G2.com.

Sometimes finding campaigns/targets to identify if they are live or paused is a tad cumbersome but that could also be user error. lol Review collected by and hosted on G2.com.

In our experience, Retreaver has been a very reliable resource for call routing. We had an account with CallPixels before, and we received very good customer service from Rich Nolan. So far we have not needed to request assistance from the new team, so have no feedback on customer service yet. Review collected by and hosted on G2.com.

We don't feel that the site is very user friendly. For example, once you run a report, you should be automatically sent back to the Generate Reports page to see when the report is ready. Also, some features do not actually work. For example, when looking at a campaign, you can click Numbers and see the phone numbers for that campaign. At the top of the page is a filters menu, but when you select a different campaign, the page never refreshes to reflect the new campaign selection. If there is a button to accomplish this, we have not been able to locate it. The same scenario is true whether you start from a specific campaign or if you just click Numbers on the left hand menu. Even if I select a campaign and then click Numbers, it takes me to a list of numbers for only the previously viewed campaign, not the one I just selected. Some of the navigation options have at times been confusing, and the literature, though extensive, does not always cover the details we are looking for. We still use and appreciate the service in light of these things. Review collected by and hosted on G2.com.

Great interface with powerful features!

Integration with legacy tracking and affiliate management systems is comprehensive and accurate

Tagging of inbound calls and rerouting features can't be beat Review collected by and hosted on G2.com.

Needs better access to certain target settings for collaborators to see what's happening and what's set including caps and live calls counts

Wish the screens would refresh themselves Review collected by and hosted on G2.com.