---
title: Retently Reviews
meta_title: 'Retently Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 29 reviews by the users' company size, role or industry to
  find out how Retently works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 29
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Retently Reviews
**Vendor:** Retently  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 29
## About Retently
Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.



## Retently Pros & Cons
**What users like:**

- Users commend Retently's **effective automation** , ensuring seamless survey management and exceptional customer support during issues. (1 reviews)
- Users commend Retently for their **exceptional customer support** , often going above and beyond to resolve issues promptly. (1 reviews)
- Users commend the **exceptional customer service** of Retently, highlighting their quick and helpful support during challenges. (1 reviews)
- Users commend Retently for their **exceptional customer service** , often going above and beyond to assist with issues. (1 reviews)
- Users value Retently for its **time-saving customer service** , which efficiently resolves issues beyond expectations. (1 reviews)
- User Interface (1 reviews)


## Retently Discussions
  - [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) - 1 comment

- [View Retently pricing details and edition comparison](https://www.g2.com/products/retently/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-03+16%3A24%3A17+-0500&secure%5Bsession_id%5D=76082430-bcac-475f-8ef4-2ad8907cb52b&secure%5Btoken%5D=2e2ac73707ef8b3facbccf7a1466f8ba2cfd34be7d76e000a10d1911c3b58667&format=llm_user)

## Retently Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

## Top Retently Alternatives
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