---
title: Retently Reviews
meta_title: 'Retently Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 29 reviews by the users' company size, role or industry to
  find out how Retently works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 29
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Retently Reviews
**Vendor:** Retently  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 29
## About Retently
Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior.



## Retently Pros & Cons
**What users like:**

- Users commend Retently's **effective automation** , ensuring seamless survey management and exceptional customer support during issues. (1 reviews)
- Users commend Retently for their **exceptional customer support** , often going above and beyond to resolve issues promptly. (1 reviews)
- Users commend the **exceptional customer service** of Retently, highlighting their quick and helpful support during challenges. (1 reviews)
- Users commend Retently for their **exceptional customer service** , often going above and beyond to assist with issues. (1 reviews)
- Users value Retently for its **time-saving customer service** , which efficiently resolves issues beyond expectations. (1 reviews)
- User Interface (1 reviews)


## Retently Discussions
  - [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) - 1 comment

- [View Retently pricing details and edition comparison](https://www.g2.com/products/retently/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-08-06+11%3A58%3A21+-0500&secure%5Bsession_id%5D=5af2cc5a-3652-412b-ac15-583c6ee73383&secure%5Btoken%5D=e6aa4a6a298589c418dfbaf3560d26cef0b0404ea9e7a3aedc4f8903a5a99ca7&format=llm_user)

## Retently Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

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