# AskNicely vs Retently Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AskNicely excels in user-friendliness, with many users appreciating its **AI-generated questions** feature. This allows teams to easily gather feedback without the hassle of crafting questions themselves, making it a time-saving tool for businesses.
- **Users say** that AskNicely's affordability is a significant advantage, providing a budget-friendly option without sacrificing quality. Reviewers highlight the platform's ability to generate over **250 positive Google reviews** in just a year, showcasing its effectiveness in enhancing online reputation.
- **According to verified reviews** , Retently shines in customer support, with users frequently mentioning the **extremely responsive** chat assistance. This level of support is a key factor for many, as it ensures that help is readily available when needed, enhancing the overall user experience.
- **Reviewers mention** that while both platforms are easy to use, AskNicely has a slight edge in overall usability, scoring higher in user satisfaction metrics. Users appreciate its intuitive design, which simplifies the process of gathering feedback and managing responses.
- **Users highlight** that Retently is reliable for sending out NPS surveys, with many noting that the system works seamlessly for collecting responses. However, some users feel that it lacks the advanced features that AskNicely offers, which could enhance their feedback collection process.
- **G2 reviewers indicate** that while both products have strong support, AskNicely's overall product direction and user satisfaction metrics suggest a more robust long-term partnership potential. Users feel confident in AskNicely's commitment to continuous improvement and innovation in their offerings.



| | AskNicely | Retently | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,050 | 29 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Mid-Market (59.3% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $25.00 Per Month | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### Retently

Pros:
- Automation (1 reviews)
- Customer Support (1 reviews)


---
## Ratings Comparison
| Rating | AskNicely | Retently | 
|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 8.8 (16 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 9.1 (17 reviews) | 
  | **Ease of Setup** | 9.2 (583 reviews) | 9.8 (11 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 9.8 (10 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 9.1 (17 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 10.0 (10 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 7.9 (11 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Retently

#### Entry-Level Pricing

Plan: BASIC

Price: Starting at $25.00 Per Month

Description: 12000 surveys per year


Key Features:
- Great for small businesses 

[Browse all 3 editions](https://www.g2.com/products/retently/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 233 |
| **Retently** | N/A | N/A |

#### Analytics

| Feature | AskNicely | Retently | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (193 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | 
| **Gamification** | 8.3 (161 reviews) | Not enough data | 

#### Customization

| Feature | AskNicely | Retently | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | 

#### Generative AI

| Feature | AskNicely | Retently | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Retently | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Retently** | 8.3/10 | 7 |

#### Feedback Management

| Feature | AskNicely | Retently | 
|---|---|---|
| **Tagging** | Not enough data | 8.0 (5 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | 7.3 (5 reviews) | 

#### Feedback Analysis

| Feature | AskNicely | Retently | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | 9.2 (6 reviews) | 

#### Feedback Sources

| Feature | AskNicely | Retently | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | 8.7 (5 reviews) | 
| **Social Media** | Not enough data | Feature Not Available | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Retently | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Retently** | N/A | N/A |

#### Survey Management

| Feature | AskNicely | Retently | 
|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 
| **Question Types** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | AskNicely | Retently | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | AskNicely | Retently | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | AskNicely | Retently | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 9.2/10 | 269 |
| **Retently** | N/A | N/A |

#### Generative AI

| Feature | AskNicely | Retently | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | AskNicely | Retently | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (240 reviews) | Not enough data | 
| **Survey Deployment** | 9.2 (242 reviews) | Not enough data | 
| **Feedback Collection** | 9.3 (249 reviews) | Not enough data | 
| **Device Responsiveness** | 9.4 (240 reviews) | Not enough data | 

#### Process Management

| Feature | AskNicely | Retently | 
|---|---|---|
| **Feedback Aggregation** | 8.9 (241 reviews) | Not enough data | 
| **Trigger Alerts** | 9.2 (232 reviews) | Not enough data | 
| **Real-Time Analysis** | 9.3 (241 reviews) | Not enough data | 
| **Real-Time Action** | 9.3 (230 reviews) | Not enough data | 

#### System Management

| Feature | AskNicely | Retently | 
|---|---|---|
| **Security** | 9.2 (185 reviews) | Not enough data | 
| **System Monitoring** | 9.1 (183 reviews) | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Retently** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | AskNicely | Retently | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Retently** | N/A | N/A |

#### Discovery

| Feature | AskNicely | Retently | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | AskNicely | Retently | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | AskNicely | Retently | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | AskNicely | Retently | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to AskNicely (3):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Survey Software](https://www.g2.com/categories/survey)



---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Retently | 
|---|---|---|
| **Small-Business** | 43.4% | 40.7% | 
| **Mid-Market** | 47.9% | 59.3% | 
| **Enterprise** | 8.7% | 0% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### Retently

- **Information Technology and Services:** 18.5%
- **Computer Software:** 18.5%
- **Financial Services:** 14.8%
- **Marketing and Advertising:** 7.4%
- **Venture Capital & Private Equity:** 3.7%
- **Staffing and Recruiting:** 3.7%
- **Retail:** 3.7%
- **Research:** 3.7%
- **Mental Health Care:** 3.7%
- **Management Consulting:** 3.7%
- **Other:** 18.5%

---
## Alternatives

### Alternatives to AskNicely

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4189 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23864 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Delighted](https://www.g2.com/products/delighted/reviews) — 4.7/5 stars (60 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1751 reviews)

### Alternatives to Retently

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23864 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4189 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (495 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4200 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1751 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Retently

- Title: [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) — 1 comment
  > **Top comment:** "Hi there, 

It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-retently)