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Compare AskNicely and Retently 
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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
Contact Us
Starting at $25.00 Per Month
AskNicely
Star Rating
(1,040)4.7 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansRetently
Star Rating
(29)4.7 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AskNicely excels in its overall ease of use with a score of 9.4, while Retently, although still user-friendly, has a slightly lower score of 9.1. Reviewers mention that AskNicely's intuitive interface makes it easier for teams to adopt quickly.
- Reviewers mention that AskNicely's quality of support is rated at 9.4, which is higher than Retently's 9.1. Users on G2 highlight that AskNicely's support team is responsive and helpful, making it a reliable partner for businesses.
- Users say that AskNicely offers superior analytics capabilities, particularly in Net Promoter Score (NPS) tracking, with a score of 9.7. In contrast, Retently does not provide a specific NPS score, which some users find limiting for their feedback analysis needs.
- G2 users report that AskNicely's feedback management features, such as tagging and segmentation, are robust, scoring 8.0 and 7.3 respectively. Users mention that these features allow for more targeted feedback collection compared to Retently's offerings.
- Reviewers mention that AskNicely shines in customization options, particularly in stakeholder management with a score of 8.8, while Retently's customization features are perceived as less flexible, impacting user experience for businesses with specific needs.
- Users on G2 report that AskNicely's product direction is rated positively at 9.0, indicating a strong commitment to continuous improvement, whereas Retently's score of 7.7 suggests some users feel less confident about its future development.
Pricing
Entry-Level Pricing
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Retently
BASIC
Starting at $25.00
Per Month
12000 surveys per year
- Great for small businesses
Free Trial
AskNicely
No trial information availableRetently
No trial information availableRatings
Meets Requirements
9.3
880
8.8
16
Ease of Use
9.4
895
9.1
17
Ease of Setup
9.2
581
9.8
11
Ease of Admin
9.3
568
9.8
10
Quality of Support
9.4
791
9.1
17
Has the product been a good partner in doing business?
9.5
559
10.0
10
Product Direction (% positive)
9.1
881
7.9
11
Features by Category
Analytics
9.7
217
Not enough data
9.5
190
Not enough data
9.0
173
Not enough data
8.3
161
Not enough data
Customization
8.7
170
Not enough data
8.2
147
Not enough data
8.4
150
Not enough data
8.6
147
Not enough data
Generative AI
8.5
116
Not enough data
8.6
118
Not enough data
Agentic AI - Experience Management
7.6
12
Not enough data
8.2
13
Not enough data
7.9
12
Not enough data
8.2
12
Not enough data
Feedback Management
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
7.3
5
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.2
6
Feedback Sources
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AskNicely and Retently are categorized as Experience Management
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retently
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.2%
Information Technology and Services
18.5%
Computer Software
18.5%
Financial Services
14.8%
Marketing and Advertising
7.4%
Venture Capital & Private Equity
3.7%
Other
37.0%
Alternatives
Discussions
Can you support different languages?
1 Comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 Comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
How much does NPS software cost?
1 Comment
DB
Hi there,
It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your...Read more
Retently has no more discussions with answers
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