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Compare AskNicely and Retently 
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At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
Contact Us
Starting at $25.00 Per Month
AskNicely
Star Rating
(1,042)4.7 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansRetently
Star Rating
(29)4.7 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that AskNicely excels in user-friendliness, with many users appreciating its AI-generated questions feature. This allows teams to easily gather feedback without the hassle of crafting questions themselves, making it a time-saving tool for businesses.
- Users say that AskNicely's affordability is a significant advantage, providing a budget-friendly option without sacrificing quality. Reviewers highlight the platform's ability to generate over 250 positive Google reviews in just a year, showcasing its effectiveness in enhancing online reputation.
- According to verified reviews, Retently shines in customer support, with users frequently mentioning the extremely responsive chat assistance. This level of support is a key factor for many, as it ensures that help is readily available when needed, enhancing the overall user experience.
- Reviewers mention that while both platforms are easy to use, AskNicely has a slight edge in overall usability, scoring higher in user satisfaction metrics. Users appreciate its intuitive design, which simplifies the process of gathering feedback and managing responses.
- Users highlight that Retently is reliable for sending out NPS surveys, with many noting that the system works seamlessly for collecting responses. However, some users feel that it lacks the advanced features that AskNicely offers, which could enhance their feedback collection process.
- G2 reviewers indicate that while both products have strong support, AskNicely's overall product direction and user satisfaction metrics suggest a more robust long-term partnership potential. Users feel confident in AskNicely's commitment to continuous improvement and innovation in their offerings.
Pricing
Entry-Level Pricing
AskNicely
Learn
Contact Us
Capture what matters most to customers with engaging CSAT and NPS surveys.
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys
Retently
BASIC
Starting at $25.00
Per Month
12000 surveys per year
- Great for small businesses
Free Trial
AskNicely
No trial information availableRetently
No trial information availableRatings
Meets Requirements
9.3
881
8.8
16
Ease of Use
9.4
896
9.1
17
Ease of Setup
9.2
581
9.8
11
Ease of Admin
9.3
568
9.8
10
Quality of Support
9.4
792
9.1
17
Has the product been a good partner in doing business?
9.5
559
10.0
10
Product Direction (% positive)
9.1
882
7.9
11
Features by Category
Analytics
9.7
217
Not enough data
9.5
191
Not enough data
9.0
173
Not enough data
8.3
161
Not enough data
Customization
8.7
170
Not enough data
8.2
147
Not enough data
8.4
150
Not enough data
8.6
147
Not enough data
Generative AI
8.5
116
Not enough data
8.6
118
Not enough data
Agentic AI - Experience Management
7.6
12
Not enough data
8.2
13
Not enough data
7.9
12
Not enough data
8.2
12
Not enough data
Feedback Management
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
7.3
5
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.2
6
Feedback Sources
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AskNicely and Retently are categorized as Experience Management
Reviews
Reviewers' Company Size
AskNicely
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retently
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.4%
Information Technology and Services
8.7%
Internet
5.3%
Health, Wellness and Fitness
5.1%
Marketing and Advertising
4.2%
Other
64.2%
Information Technology and Services
18.5%
Computer Software
18.5%
Financial Services
14.8%
Marketing and Advertising
7.4%
Venture Capital & Private Equity
3.7%
Other
37.0%
Alternatives
Discussions
Can you support different languages?
1 Comment
MA
Since you input the questions and answers, it should support different languages.Read more
Can I customise the survey?
1 Comment
MS
You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can...Read more
How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response
1 Comment
SW
Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce...Read more
How much does NPS software cost?
1 Comment
DB
Hi there,
It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your...Read more
Retently has no more discussions with answers
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