# AskNicely vs Retently Comparison
---
## AI Generated Summary
- **G2 reviewers report** that AskNicely excels in user-friendliness, with many users appreciating its **AI-generated questions** feature. This allows teams to easily gather feedback without the hassle of crafting questions themselves, making it a time-saving tool for businesses.
- **Users say** that AskNicely's affordability is a significant advantage, providing a budget-friendly option without sacrificing quality. Reviewers highlight the platform's ability to generate over **250 positive Google reviews** in just a year, showcasing its effectiveness in enhancing online reputation.
- **According to verified reviews** , Retently shines in customer support, with users frequently mentioning the **extremely responsive** chat assistance. This level of support is a key factor for many, as it ensures that help is readily available when needed, enhancing the overall user experience.
- **Reviewers mention** that while both platforms are easy to use, AskNicely has a slight edge in overall usability, scoring higher in user satisfaction metrics. Users appreciate its intuitive design, which simplifies the process of gathering feedback and managing responses.
- **Users highlight** that Retently is reliable for sending out NPS surveys, with many noting that the system works seamlessly for collecting responses. However, some users feel that it lacks the advanced features that AskNicely offers, which could enhance their feedback collection process.
- **G2 reviewers indicate** that while both products have strong support, AskNicely's overall product direction and user satisfaction metrics suggest a more robust long-term partnership potential. Users feel confident in AskNicely's commitment to continuous improvement and innovation in their offerings.



| | AskNicely | Retently | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,050 | 29 | 
| **Largest Market Segment** | Mid-Market (47.9% of reviews) | Mid-Market (59.3% of reviews) | 
| **Entry Level Price** | Contact Us | Starting at $25.00 Per Month | 

---
## Top Pros & Cons

### AskNicely

Pros:
- Ease of Use (28 reviews)
- Customer Support (18 reviews)

Cons:
- Difficult Reporting (6 reviews)
- Survey Limitations (6 reviews)

### Retently

Pros:
- Automation (1 reviews)
- Customer Support (1 reviews)


---
## Ratings Comparison
| Rating | AskNicely | Retently | 
|---|---|---|
  | **Meets Requirements** | 9.3 (884 reviews) | 8.8 (16 reviews) | 
  | **Ease of Use** | 9.4 (899 reviews) | 9.1 (17 reviews) | 
  | **Ease of Setup** | 9.2 (582 reviews) | 9.8 (11 reviews) | 
  | **Ease of Admin** | 9.3 (569 reviews) | 9.8 (10 reviews) | 
  | **Quality of Support** | 9.4 (794 reviews) | 9.1 (17 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (560 reviews) | 10.0 (10 reviews) | 
  | **Product Direction (% positive)** | 9.1 (885 reviews) | 7.9 (11 reviews) | 

---
## Pricing

### AskNicely

#### Entry-Level Pricing

Plan: Learn

Price: Contact Us

Description: Capture what matters most to customers with engaging CSAT and NPS surveys.


Key Features:
- Unlimited users
- From 500 responses; price scales with response volume
- AI powered surveys

[Browse all 3 editions](https://www.g2.com/products/asknicely/pricing)

#### Free Trial

No

### Retently

#### Entry-Level Pricing

Plan: BASIC

Price: Starting at $25.00 Per Month

Description: 12000 surveys per year


Key Features:
- Great for small businesses 

[Browse all 3 editions](https://www.g2.com/products/retently/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | 8.5/10 | 232 |
| **Retently** | N/A | N/A |

#### Analytics

| Feature | AskNicely | Retently | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.7 (217 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 9.5 (192 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 9.0 (173 reviews) | Not enough data | 
| **Gamification** | 8.3 (161 reviews) | Not enough data | 

#### Customization

| Feature | AskNicely | Retently | 
|---|---|---|
| **Stakeholder Management** | 8.7 (170 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (147 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.4 (150 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.6 (148 reviews) | Not enough data | 

#### Generative AI

| Feature | AskNicely | Retently | 
|---|---|---|
| **AI Text Generation** | 8.5 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (118 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | AskNicely | Retently | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (12 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **AskNicely** | N/A | N/A |
| **Retently** | 8.3/10 | 7 |

#### Feedback Management

| Feature | AskNicely | Retently | 
|---|---|---|
| **Tagging** | Not enough data | 8.0 (5 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | 7.3 (5 reviews) | 

#### Feedback Analysis

| Feature | AskNicely | Retently | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | 9.2 (6 reviews) | 

#### Feedback Sources

| Feature | AskNicely | Retently | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | 8.7 (5 reviews) | 
| **Social Media** | Not enough data | Feature Not Available | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | AskNicely | Retently | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


**Unique to Retently (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | AskNicely | Retently | 
|---|---|---|
| **Small-Business** | 43.4% | 40.7% | 
| **Mid-Market** | 47.9% | 59.3% | 
| **Enterprise** | 8.7% | 0% | 

### By Industry

#### AskNicely

- **Computer Software:** 12.4%
- **Information Technology and Services:** 8.7%
- **Internet:** 5.3%
- **Health, Wellness and Fitness:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Financial Services:** 3.4%
- **Consumer Services:** 2.9%
- **Telecommunications:** 2.5%
- **Real Estate:** 2.5%
- **Other:** 48.9%

#### Retently

- **Information Technology and Services:** 18.5%
- **Computer Software:** 18.5%
- **Financial Services:** 14.8%
- **Marketing and Advertising:** 7.4%
- **Venture Capital & Private Equity:** 3.7%
- **Staffing and Recruiting:** 3.7%
- **Retail:** 3.7%
- **Research:** 3.7%
- **Mental Health Care:** 3.7%
- **Management Consulting:** 3.7%
- **Other:** 18.5%

---
## Alternatives

### Alternatives to AskNicely

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4064 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1736 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)

### Alternatives to Retently

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4064 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (483 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1736 reviews)

---
## Top Discussions

### AskNicely

- Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lou,

You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..."
- Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote
  > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..."
- Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote
  > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..."
- Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote
  > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..."
- Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote
  > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..."

### Retently

- Title: [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) — 1 comment
  > **Top comment:** "Hi there, 

It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/asknicely-vs-retently)