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Compare Delighted and Retently 
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At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
$0.00
Starting at $25.00 Per Month
Delighted
Star Rating
(60)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansRetently
Star Rating
(29)4.7 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plansDelighted vs Retently
When assessing the two solutions, reviewers found Delighted easier to use. However, Retently is easier to set up and administer. Reviewers also preferred doing business with Retently overall.
- Reviewers felt that Delighted meets the needs of their business better than Retently.
- When comparing quality of ongoing product support, reviewers felt that Delighted is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Delighted over Retently.
Pricing
Entry-Level Pricing
Delighted
Free Starter
$0.00
- Use one platform: Email, Web, Link, SDK
- 50 responses/month
- 1 user
Retently
BASIC
Starting at $25.00
Per Month
12000 surveys per year
- Great for small businesses
Free Trial
Delighted
Free Trial is available
Retently
No trial information availableRatings
Meets Requirements
9.0
51
8.8
16
Ease of Use
9.6
51
9.1
17
Ease of Setup
9.4
39
9.8
11
Ease of Admin
9.4
39
9.8
10
Quality of Support
9.3
45
9.1
17
Has the product been a good partner in doing business?
9.5
36
10.0
10
Product Direction (% positive)
8.8
50
7.9
11
Features by Category
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
7.3
5
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.2
6
Feedback Sources
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.0
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
Process Management
7.8
6
|
Verified
Not enough data
8.3
7
Not enough data
7.9
7
|
Verified
Not enough data
8.8
7
Not enough data
System Management
8.9
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Categories
Categories
Shared Categories
Delighted and Retently share no categories
Unique Categories
Delighted is categorized as Enterprise Feedback Management and Survey
Retently is categorized as Feedback Analytics and Experience Management
Reviews
Reviewers' Company Size
Delighted
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retently
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.6%
Information Technology and Services
15.3%
Internet
10.2%
Retail
3.4%
Insurance
3.4%
Other
49.2%
Information Technology and Services
18.5%
Computer Software
18.5%
Financial Services
14.8%
Marketing and Advertising
7.4%
Venture Capital & Private Equity
3.7%
Other
37.0%
Alternatives
Discussions
Is it possible to send SMS surveys to customers with Delighted?
1 Comment
SG
Hi Kari, my name is Stephanie and I'm a research analyst in marketing & advertising at G2. This is a great question! Delighted offers multiple methods for...Read more
Delighted has no more discussions with answers
How much does NPS software cost?
1 Comment
DB
Hi there,
It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your...Read more
Retently has no more discussions with answers
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