--- title: Retently Reviews meta_title: 'Retently Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how Retently works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 30 scale: '5' date_modified: '2026-08-11' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Retently Reviews **Vendor:** Retently **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 30 ## About Retently Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior. ## Retently Pros & Cons **What users like:** - Users commend Retently's **effective automation** , ensuring seamless survey management and exceptional customer support during issues. (1 reviews) - Users commend Retently for their **exceptional customer support** , often going above and beyond to resolve issues promptly. (1 reviews) - Users commend the **exceptional customer service** of Retently, highlighting their quick and helpful support during challenges. (1 reviews) - Users commend Retently for their **exceptional customer service** , often going above and beyond to assist with issues. (1 reviews) - Users value Retently for its **time-saving customer service** , which efficiently resolves issues beyond expectations. (1 reviews) - User Interface (1 reviews) ## Retently Reviews ### 1. Decent product, But Terrible Service and Lack of Understanding **Rating:** 1.5/5.0 stars **Reviewed by:** Stevan N. | Founder and Chief of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Retently?** As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took **What do you dislike about Retently?** Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time. **What problems is Retently solving and how is that benefiting you?** It was meant to collect feedback from our B2B clients on the project experience. ## Retently Discussions - [How much does NPS software cost?](https://www.g2.com/discussions/how-much-does-nps-software-cost) - 1 comment - [View Retently pricing details and edition comparison](https://www.g2.com/products/retently/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A47%3A04+-0500&secure%5Bsession_id%5D=b8e57555-12c3-463c-852d-c1ff03cc3dd8&secure%5Btoken%5D=8264290550074a032b383fad93d44b89a951c9e66a93c2b11f34ee6bb70434b7&format=llm_user) ## Retently Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics ## Top Retently Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,553 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,071 reviews)