# ResellerRatings vs Trustpilot Comparison --- ## AI Generated Summary - **G2 reviewers report** that Trustpilot excels in user experience, with many users appreciating its simplicity and ease of use. One user noted, "I like that it’s simple and easy to use. I had no issues writing my review," highlighting its intuitive interface. - **Users say** that ResellerRatings stands out for its reliability in providing verified reviews. Reviewers mention that it is "easy to use with good filters," making it a trusted resource for consumers looking to avoid fake comments. - **According to verified reviews** , Trustpilot has a larger volume of recent feedback, with users noting its status as the "industry standard for public customer reviews." This suggests that it may offer a more current perspective on customer experiences compared to ResellerRatings, which has not received recent reviews. - **Reviewers mention** that while Trustpilot has a lower overall star rating, it is still recognized for its customization options, particularly in widget development for websites. This feature can be crucial for businesses looking to enhance their online presence. - **Users highlight** that ResellerRatings has built a strong reputation as the "go-to" platform for online stores and vendors, which can be particularly beneficial for consumers unfamiliar with certain brands. This trust factor is a significant advantage in the competitive landscape of review management. - **G2 reviewers indicate** that while Trustpilot has a higher G2 Score, ResellerRatings outperforms in areas like customer support and ease of setup, with users appreciating its straightforward onboarding process. This balance suggests that while Trustpilot may offer broader recognition, ResellerRatings provides a more user-friendly experience for new users. | | ResellerRatings | Trustpilot | |---|---|---| | **Star Rating** | 4.4 out of 5 | 3.4 out of 5 | | **Total Reviews** | 82 | 263 | | **Largest Market Segment** | Small-Business (51.2% of reviews) | Small-Business (61.8% of reviews) | | **Entry Level Price** | Free | Starting at $299.00 | --- ## Top Pros & Cons ### ResellerRatings Pros: - Ease of Use (3 reviews) - Helpful (2 reviews) Cons: - Expensive (1 reviews) - Not User-Friendly (1 reviews) ### Trustpilot Pros: - Ease of Use (10 reviews) - Reputation Management (4 reviews) Cons: - Poor Customer Support (10 reviews) - Review Issues (10 reviews) --- ## Ratings Comparison | Rating | ResellerRatings | Trustpilot | |---|---|---| | **Meets Requirements** | 8.7 (68 reviews) | 7.4 (223 reviews) | | **Ease of Use** | 8.4 (68 reviews) | 8.0 (227 reviews) | | **Ease of Setup** | 8.2 (51 reviews) | 7.7 (133 reviews) | | **Ease of Admin** | 8.9 (52 reviews) | 7.8 (107 reviews) | | **Quality of Support** | 8.4 (66 reviews) | 6.9 (209 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (49 reviews) | 6.8 (105 reviews) | | **Product Direction (% positive)** | 7.3 (60 reviews) | 6.2 (216 reviews) | --- ## Pricing ### ResellerRatings #### Entry-Level Pricing Plan: Starter Price: Free Description: For brands looking to get started growing their UGC to increase conversions. Key Features: - ResellerRatings Storefront Listing - Direct Survey Emails - Store Listings Customization [Browse all 5 editions](https://www.g2.com/products/resellerratings/pricing) #### Free Trial Yes ### Trustpilot #### Entry-Level Pricing Plan: Plus plan Price: Starting at $299.00 Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools. Key Features: - 8 widgets - 3 User logins - 200 monthly invitations [Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Review Management | Product | Score | Reviews | |---|---|---| | **ResellerRatings** | 9.4/10 | 9 | | **Trustpilot** | 6.1/10 | 58 | #### Collection | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Authentication** | 8.8 (7 reviews) ✓ Verified | 6.2 (39 reviews) ✓ Verified | | **Review Forms** | 9.3 (7 reviews) ✓ Verified | 6.5 (39 reviews) ✓ Verified | | **Personalization** | 9.3 (7 reviews) ✓ Verified | 5.8 (34 reviews) ✓ Verified | | **Engagement** | 9.2 (8 reviews) ✓ Verified | 6.8 (34 reviews) ✓ Verified | | **Community Q&A** | 9.0 (7 reviews) ✓ Verified | Feature Not Available | #### Agentic AI - Review Management | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Adaptive Learning** | Not enough data | 5.7 (10 reviews) | | **Natural Language Interaction** | Not enough data | 5.7 (10 reviews) | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Reminders** | Not enough data | Not enough data | | **Review Monitoring** | Not enough data | Not enough data | | **Email Reminders** | Not enough data | Not enough data | | **Monitoring** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Data Import/Export** | Not enough data | Not enough data | | **Review Notification** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **SMS Messaging** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Visual Analytics** | Not enough data | Not enough data | | **Purchasing & Receiving** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Response Management** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **SEO Management** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | | **Review Badge Management** | Not enough data | Not enough data | | **Negative Feedback Management** | Not enough data | Not enough data | | **Social Sharing** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Dashboard** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Social Promotion** | Not enough data | Not enough data | | **Campaign Management** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Review Request** | Not enough data | Not enough data | | **Multi-Location** | Not enough data | Not enough data | | **Multi-Channel Campaigns** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | #### Moderation | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Reviewer Validation** | 9.4 (6 reviews) ✓ Verified | 6.0 (34 reviews) ✓ Verified | | **Response Types** | 9.8 (7 reviews) | 5.7 (35 reviews) ✓ Verified | | **Legal Agreements** | 9.3 (7 reviews) ✓ Verified | 6.0 (27 reviews) ✓ Verified | #### Use Cases | Feature | ResellerRatings | Trustpilot | |---|---|---| | **E-commerce** | 9.8 (8 reviews) ✓ Verified | 6.6 (30 reviews) ✓ Verified | | **Retail** | 9.7 (6 reviews) ✓ Verified | 6.3 (28 reviews) ✓ Verified | | **Customer Service** | 9.6 (8 reviews) ✓ Verified | 6.1 (33 reviews) ✓ Verified | #### Administration | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Incentives** | 7.5 (6 reviews) ✓ Verified | Feature Not Available | | **Syndication** | 9.2 (6 reviews) ✓ Verified | 6.7 (27 reviews) ✓ Verified | | **Insights** | 9.8 (8 reviews) ✓ Verified | 6.8 (29 reviews) ✓ Verified | | **Content** | 9.6 (8 reviews) ✓ Verified | 6.3 (28 reviews) ✓ Verified | #### Display Options | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Badges** | 9.2 (8 reviews) ✓ Verified | 6.4 (29 reviews) ✓ Verified | | **Widgets** | 8.8 (7 reviews) ✓ Verified | 5.9 (30 reviews) ✓ Verified | | **Third-Party Integrations** | 9.4 (6 reviews) ✓ Verified | 5.8 (29 reviews) ✓ Verified | | **Marketing** | 9.5 (7 reviews) ✓ Verified | 5.9 (30 reviews) ✓ Verified | | **Social Media Integration** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | #### Generative AI | Feature | ResellerRatings | Trustpilot | |---|---|---| | **AI Text Generation** | Not enough data | 5.6 (16 reviews) | | **Generative AI** | Not enough data | Not enough data | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **ResellerRatings** | 8.6/10 | 21 | | **Trustpilot** | 6.9/10 | 103 | #### Consumer Intelligence | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Customer Feedback** | 8.7 (21 reviews) | 7.8 (92 reviews) ✓ Verified | | **Competitive Intelligence** | 8.4 (17 reviews) | 6.8 (66 reviews) | | **Sentiment Analysis** | 8.5 (17 reviews) | 7.0 (63 reviews) ✓ Verified | | **Competitive Analysis** | Not enough data | Not enough data | #### Reporting | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Corporate Reporting** | 8.6 (16 reviews) | 6.8 (56 reviews) ✓ Verified | | **Dashboard** | 8.2 (19 reviews) | 7.7 (84 reviews) ✓ Verified | #### Media Monitoring | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Social Networks Monitoring** | Feature Not Available | 6.6 (52 reviews) ✓ Verified | | **Social Media Management** | Feature Not Available | 6.6 (53 reviews) ✓ Verified | | **Digital Media Monitoring** | 8.6 (6 reviews) | Feature Not Available | | **Review Monitoring** | Not enough data | Not enough data | | **Brand Management** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **SEO Management** | Not enough data | Not enough data | | **Response Management** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Negative Feedback Management** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | #### In-House Management | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Employee Performance** | 9.2 (6 reviews) | Feature Not Available | | **Team Workflow** | 8.3 (13 reviews) | Feature Not Available | #### Generative AI | Feature | ResellerRatings | Trustpilot | |---|---|---| | **AI Text Generation** | Not enough data | 6.4 (14 reviews) | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Online Reputation Management | Feature | ResellerRatings | Trustpilot | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | #### Additional Functionality | Feature | ResellerRatings | Trustpilot | |---|---|---| | **White Label** | Not enough data | Not enough data | | **Hashtag Tracking** | Not enough data | Not enough data | | **Review Sharing** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Customer Advocacy** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Multi-Channel Distribution** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Employee Advocacy** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Scoring** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Review Request** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Review Management Software](https://www.g2.com/categories/review-management-software), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) --- ## Reviewer Demographics ### By Company Size | Segment | ResellerRatings | Trustpilot | |---|---|---| | **Small-Business** | 51.2% | 61.8% | | **Mid-Market** | 45.0% | 32.9% | | **Enterprise** | 3.8% | 5.2% | ### By Industry #### ResellerRatings - **Retail:** 17.5% - **Health, Wellness and Fitness:** 8.8% - **Automotive:** 7.5% - **Computer Hardware:** 6.3% - **Leisure, Travel & Tourism:** 6.3% - **Consumer Goods:** 5.0% - **Consumer Services:** 3.8% - **Information Technology and Services:** 3.8% - **Computer Software:** 2.5% - **Higher Education:** 2.5% - **Other:** 36.3% #### Trustpilot - **Financial Services:** 14.1% - **Retail:** 7.3% - **Marketing and Advertising:** 6.5% - **Computer Software:** 4.4% - **Consumer Goods:** 4.0% - **Apparel & Fashion:** 3.6% - **Information Technology and Services:** 3.2% - **Consumer Electronics:** 2.8% - **Consumer Services:** 2.8% - **Internet:** 2.8% - **Other:** 48.4% --- ## Alternatives ### Alternatives to ResellerRatings - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (652 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews) - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (239 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4205 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1217 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4673 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews) ### Alternatives to Trustpilot - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4205 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (652 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews) - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (239 reviews) - [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (155 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews) - [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews) --- ## Top Discussions ### ResellerRatings - Title: [How Can ResellerRatings Help My Business Get Found In Search?](https://www.g2.com/discussions/seo-6a38f9db-2e99-49fd-a131-a8e448055222) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Google crawls and indexes your reviews so they show up in Seller Ratings & Product Listing (SERPs), increasing organic traffic and the effectiveness of your..." - Title: [What Are Star Ratings?](https://www.g2.com/discussions/star-ratings) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Have you ever searched for a brand or product and noticed those bright shining stars attached to your search results? Or maybe you noticed them on a product..." ### Trustpilot - Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote > **Top comment:** "https://ltddeals.in/topicmojo/" - Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote > **Top comment:** "The contract is bullshit" - Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote > **Top comment:** "Not just flagged Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers. How is it Trustpilot..." - Title: [Anyone else found fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." - Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment > **Top comment:** "They are actually located in Denmark. They are global review service. But seriously, stay away from them . Is widely stated that the overcharge, the lock..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/resellerratings-vs-trustpilot)