--- title: Redo Returns & Exchanges Reviews meta\_title: 'Redo Returns & Exchanges Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how Redo Returns & Exchanges works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 18 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Redo Returns & Exchanges Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Redo Returns & Exchanges but has limited features. Are you part of the Redo Returns & Exchanges team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), and connect all of them into a single platform. Our returns solution is free for merchants while still allowing merchants to provide a premiere post-purchase experience for their customers. We build out product hand-in-hand with our merchants to make sure our product remains built for merchants, by merchants, and addresses the main pain points they're working hard to resolve every day. * * * Seller [Redo](https://www.g2.com/sellers/redo) Discussions [Redo Returns & Exchanges Community](https://www.g2.com/products/redo-returns-exchanges/discuss) Languages Supported English Overview by Aaron Evett Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 2 months [ View More Pricing Information ](https://www.g2.com/products/redo-returns-exchanges/pricing) ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![LoyaltyLion](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LoyaltyLion") LoyaltyLion 4.6/5(610) ](https://www.g2.com/products/loyaltylion/reviews) [ View All Alternatives ](https://www.g2.com/products/redo-returns-exchanges/competitors/alternatives) ## User Insights Average based on 18 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Redo Returns & Exchanges Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews) Show More ![Katherine L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katherine L.") KL Katherine L. Founder Small-Business (50 or fewer emp.) 6/25/2026 "Effortless Returns, Seamless Integration" 5/5 What do you like best about Redo Returns & Exchanges? I use Redo Returns & Exchanges for my online boutique, Poppy and Pansy, and it really smooths out the logistics. I love that it doesn’t leave any grey areas when it comes to returns and exchanges. It's hassle-free since they do all the heavy lifting, and I only need to spend about 30 seconds tops processing a return. I also love that when someone exchanges, they send an invoice for the customer to pay for shipping again, which really simplifies the process. The initial setup was incredibly easy, and I find it very efficient. I just have it integrated with my Shopify, and I gave it a 10 out of 10 for how likely I am to recommend it to a friend or colleague. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? No negatives in my experience. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? Redo Returns & Exchanges smooths out logistics, eliminates gray areas, and is hassle-free. They manage returns and exchanges effectively, taking minimal time from me, and I appreciate the invoicing for exchange shipping. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Isaac T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac T.") IT Isaac T. Owner Small-Business (50 or fewer emp.) 6/30/2026 "Transformed Returns, Improved Margins, Outstanding Support" 5/5 What do you like best about Redo Returns & Exchanges? It has helped me a lot on the returns side of my business. Really improved my margins. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? There is an AI chat bot that you have to get past when talking to support, but honestly it's not even that bad because the support team makes up for it, I haven't seen any customer support team as good as them. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? They pay for my customers return labels, and really help retain/make more money in the circumstance of a customer making a return. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 5/5/2026 "Effortless Returns Management with Stellar Support" 5/5 What do you like best about Redo Returns & Exchanges? I find Redo Returns & Exchanges super good for my ecommerce business as they provide a much-needed 3rd party returns warehouse. I like their great support, especially Mason, and the great software they offer. It's easy to make and manage returns, and the portal is great for customers to initiate returns themselves. What's really helpful for me as a business owner is that it lets me focus on other tasks. The initial setup was super easy too. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? Nothing in particular really. It's a really solid platform Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? Redo Returns & Exchanges provides a third-party returns warehouse for my ecommerce business, easing management of returns. Its great support and easy customer portal let me focus on other tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 5/5/2026 "Effortless Returns Management with Cost-Effective Solutions + Great Outbound" 5/5 What do you like best about Redo Returns & Exchanges? I use Redo Returns & Exchanges for my outbound shipping, returns, claims, and email tracking. I love that it helps organize returns, boosts customer sentiment, and provides an enterprise solution without high costs, making my business feel larger and more capable. The pricing strategy is great; it's usage-based and relies on customer opt-in for payments on a lot of things, which means it's not all on me and my business. I find the order management system incredibly efficient for handling orders, making the initial setup was super easy. It integrates with platforms like Shopify and others, which is very useful. It works for me in ways that make it feel like I have more employees than I really do. Its a 'force multiplier' as we used to say in the service. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? Honestly nothing comes to mind - all been great so far. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? Redo Returns & Exchanges organizes returns, boosts customer sentiment, provides an affordable enterprise solution, and enhances my business's capabilities. I also use it for outbound shipping and email tracking. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Macoma B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Macoma B.") MB Macoma B. Small-Business (50 or fewer emp.) 3/20/2026 "Streamlined Returns with Outstanding Support" 5/5 What do you like best about Redo Returns & Exchanges? I like how user-friendly Redo Returns & Exchanges is and appreciate how incredible their customer service is. The efficiency it provides is extremely valuable for streamlining our shipping and returns process. It's also highly customizable and offers a variety of options to improve our business all in one product. The setup was so easy, especially because the customer support team came on site multiple times. Overall, Redo has improved our business all around and makes everything so much simpler. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? Nothing! Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? I find that Redo Returns & Exchanges streamlines our shipping and returns process, which makes our business simpler and more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Michelle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle S.") MS Michelle S. Customer Service & Office Manager Small-Business (50 or fewer emp.) 4/11/2025 "Redo- The Customer Service Life Saver" 5/5 What do you like best about Redo Returns & Exchanges? Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially. On top of how wonderful the program is, their staff is top notch. From our account manager, Quintin, to the support staff, Greg & Blake, they are exceptional and have been a pleasure to work with. Unlike so many software programs, Greg and Blake respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality. I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? Is there anything to dislike about Redo? I don't have anything. There are a few features that could be added to make it better, and some of those things are already in the works. I personally would love the option for after hour automated responses. For example we are open 9am-5pm PST, and I will get customers on the east coast (EST) that will start emailing at 6am PST and send multiple emails in the 3hrs until we open and are frustrated that I am not responding, but they don't realize we aren't open yet because we are PST. So having the ability for an automated email response letting the customer know their email has been received and we will respond during our business hours, which are 9am-5pm PST, in the order that the emails were received would cut down on the multiple duplicate emails I have each day from antsy customers that think I am ignoring them but in reality we just aren't open yet. Same thing with holiday and weekend closures. Right now, I try to set the weekend automated response through Gmail, but it is annoying because I can't set it up to be active every weekend, instead I have to set it every weekend, and can't just make it be reoccurring. So, I digress, that is a feature that I would find beneficial. Other than that minor thing, I don't have anything that I would change at this point, and there is definitely nothing that I dislike. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? I just typed this out in great detail in my review. "Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially. On top of how wonderful the program is, their staff is top notch. From our account manager, Quintin, to the support staff, Greg & Blake, they are exceptional and have been a pleasure to work with. Unlike so many software programs, Greg and Blake respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality. I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences." Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Willow B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Willow B.") WB Willow B. Warehouse assistant manager, delivery manager. Small-Business (50 or fewer emp.) 4/11/2025 "Willow Boutique Redo Review" 5/5 What do you like best about Redo Returns & Exchanges? I love that the customer has the option to cover their return and exchange cost at checkout, i love that if they decide not to its stated clearly that the label will be on them to purchase in case needed. Customer service is TOP NOTCH, anytime ive had an issue (rarely) they answer fast and are super on top of the issue at hand. Its FREE! Any other platform for returns costs an arm and a leg when returns themselves already loose money. this was a refreshing switch and we are so happy we did it. Scanning return labels to get to the return page, makes for a fast efficient work flow and makes processing returns quick and easy. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? Not much to say in this area, maybe this is something i can switch in settings and i just havent gotten around to it but if we could get a email notification when claims are submitted so that we can ensure we are reviewing those in a timely manner would be ideal. i know redo is on top of this stuff and they likely already have this in settings i just dont have it turned on. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? More specific support for our customers that are worried about having to return an item and pay for the shipping costs there and back. Paying a small fee way cheaper than any label goes for is awesome and also covers the customer with shipping protection. Free for us! The customer support, in previous platforms the response time is 24-48 hours and still no solution. redo will respond within 15 minutes and will ENSURE your issue is resolved and if its not they will quite literally build it in their platform to ensure we are getting what we need out of REDO. I mean TOP NOTCH Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Support D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Support D.") SD Support D. Warehouse manager Small-Business (50 or fewer emp.) 4/10/2025 "Flawless costumer returns portal" 5/5 What do you like best about Redo Returns & Exchanges? Redo has completely changed the game when it comes to returns and customer support. I used to dread the hassle of returning items, but with Redo, it’s fast, easy, and totally stress-free. The interface is super user-friendly, and their support team is responsive, kind, and genuinely helpful. It was easy to implement and we use it everyday for costumer support. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? The Redo Portal for a costumers returns can be confusing to understand. The number of features can be a but overwhelming. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? It solves the return label issue, and sending costumers to a legit return portal to help benefit costumers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina G.") GG Gina G. Customer Success Manager Small-Business (50 or fewer emp.) 4/11/2025 "One Stop Shop for the Best Customer Experience" 5/5 What do you like best about Redo Returns & Exchanges? It is so easy for customers to self serve with great, clear instructions. Taking this off the CX team has been amazing at increasing our bandwidth and the customer satisfaction. Love the ability to link to it from our website and have it branded and almost native to our site. The process is quick and seamless. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? There are bugs every now and then and some returns and exchanges have to be handled manually, but Support is always quick to help and find a solution. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? We no longer have to manually send labels and process returns. Customers prefer to self-serve and have their refund as quickly as possible and there is no waiting on our already over-loaded CX team to provide them the tools Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Katie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie S.") KS Katie S. Customer Care Manager Small-Business (50 or fewer emp.) 4/17/2025 "Excellent app with a dedicated team!" 5/5 What do you like best about Redo Returns & Exchanges? Redo has been exactly what we need, from customer service support to returns. Setting it up was easy and it has been running smoothly ever since. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? Some tools were new when we started, so there were a few hiccups. However, the team was so quick to work out the bugs and listen to our feedback. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? We rely solely on Redo for all our support and return needs. It's perfect for our company! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/redo-returns-exchanges/pricing) ##### ##### Redo Returns & Exchanges Features Integrations E-Commerce WMS Accounting Integration Tracking Shipping Inventory Transactions Exchange Approvals Refund [ View More Features ](https://www.g2.com/products/redo-returns-exchanges/features) ##### Categories on G2 [E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Returns Management](https://www.g2.com/categories/returns-management) ##### Explore More [Best tools for combining data visualization with storytelling](https://www.g2.com/discussions/what-are-the-best-tools-for-combining-data-visualization-with-storytelling)[What's the best app for handling purchasing in a tech company](https://www.g2.com/discussions/what-s-the-best-app-for-handling-purchasing-in-a-tech-company)[Best software for integrating big data with analytics platforms](https://www.g2.com/discussions/what-is-the-best-software-for-integrating-big-data-with-analytics-platforms) [What are the highest rated health care credentialing platforms for teams of 501–1000 employees seeking sustainable long-term value?](https://www.g2.com/discussions/what-are-the-highest-rated-health-care-credentialing-platforms-for-teams-of-501-1000-employees-seeking-sustainable-long-term-value)[Best communication service platform app for small business](https://www.g2.com/discussions/best-communication-service-platform-app-for-small-business)[Pros and Cons Details](https://www.g2.com/products/redo-returns-exchanges/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)