--- title: Redo Returns & Exchanges Reviews meta\_title: 'Redo Returns & Exchanges Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 18 reviews by the users' company size, role or industry to find out how Redo Returns & Exchanges works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 18 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Redo Returns & Exchanges Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Redo Returns & Exchanges but has limited features. Are you part of the Redo Returns & Exchanges team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), and connect all of them into a single platform. Our returns solution is free for merchants while still allowing merchants to provide a premiere post-purchase experience for their customers. We build out product hand-in-hand with our merchants to make sure our product remains built for merchants, by merchants, and addresses the main pain points they're working hard to resolve every day. * * * Seller [Redo](https://www.g2.com/sellers/redo) Discussions [Redo Returns & Exchanges Community](https://www.g2.com/products/redo-returns-exchanges/discuss) Languages Supported English Overview by Aaron Evett Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 2 months [ View More Pricing Information ](https://www.g2.com/products/redo-returns-exchanges/pricing) ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Elfsight](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![LoyaltyLion](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LoyaltyLion") LoyaltyLion 4.6/5(610) ](https://www.g2.com/products/loyaltylion/reviews) [ View All Alternatives ](https://www.g2.com/products/redo-returns-exchanges/competitors/alternatives) ## User Insights Average based on 18 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Redo Returns & Exchanges Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews) Show More ![Joseph E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph E.") JE Joseph E. Ecommerce & IT Specialist Small-Business (50 or fewer emp.) 4/14/2025 "Great Value Add that's free" 3.5/5 What do you like best about Redo Returns & Exchanges? I love the platform they have. I like that they give us a platform to manage the returns easily and a nice platform for the customers to submit a return. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? I think the biggest downside is the setup. It is a little confusing figuring out how to set everything up. Our customer success manager had to help us a lot, but since it's a little confusing I have to reach out to support every time I need to update something. However, the good news is that you should just have to set it up one time. The other thing that I don't like a lot is that it's another cost for the consumer, since the returns is an add on that the customer pays for, that can sometimes hurt conversion. That being said they have a lot of things you can do to help mitigate that with A/B testing, and different placement options. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? Our main problem was that returns was taking up our customer service reps time. Not a ton of time but now she gets a clean way to manage everything. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Benjamin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin M.") BM Benjamin M. Web Developer Small-Business (50 or fewer emp.) 4/10/2025 "Excellent Client Support and Easy Integration" 4/5 What do you like best about Redo Returns & Exchanges? I love how helpful the team is with any issues and the ease of integration. No crazy setup. Review collected by and hosted on G2.com. What do you dislike about Redo Returns & Exchanges? The cost is a bit higher than previous company, but worth it in the end. Review collected by and hosted on G2.com. What problems is Redo Returns & Exchanges solving and how is that benefiting you? All in one platform for returns, exchanges (which we previously couldn't do) and even package protection. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement \<1 month ### Return on Investment 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/redo-returns-exchanges/pricing) ##### ##### Redo Returns & Exchanges Features Integrations E-Commerce WMS Accounting Integration Tracking Shipping Inventory Transactions Exchange Approvals Refund [ View More Features ](https://www.g2.com/products/redo-returns-exchanges/features) ##### Categories on G2 [E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Returns Management](https://www.g2.com/categories/returns-management) ##### Explore More [Best tools for combining data visualization with storytelling](https://www.g2.com/discussions/what-are-the-best-tools-for-combining-data-visualization-with-storytelling)[What's the best app for handling purchasing in a tech company](https://www.g2.com/discussions/what-s-the-best-app-for-handling-purchasing-in-a-tech-company)[Best software for integrating big data with analytics platforms](https://www.g2.com/discussions/what-is-the-best-software-for-integrating-big-data-with-analytics-platforms) [What are the highest rated health care credentialing platforms for teams of 501–1000 employees seeking sustainable long-term value?](https://www.g2.com/discussions/what-are-the-highest-rated-health-care-credentialing-platforms-for-teams-of-501-1000-employees-seeking-sustainable-long-term-value)[Best communication service platform app for small business](https://www.g2.com/discussions/best-communication-service-platform-app-for-small-business)[Pros and Cons Details](https://www.g2.com/products/redo-returns-exchanges/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)