--- title: Re:amaze Reviews meta_title: 'Re:amaze Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 140 reviews by the users' company size, role or industry to find out how Re:amaze works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 140 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Re:amaze Reviews **Vendor:** GoDaddy **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 140 ## About Re:amaze Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. ## Re:amaze Pros & Cons **What users like:** - Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product. (1 reviews) - Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features. (1 reviews) ## Re:amaze Reviews ### 1. Best All-In-One Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Andy H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Reamaze is great for tying in multi-brands, and multi-channels all-in-one. No needs for separate accounts, etc. **What do you dislike about Re:amaze?** Would like for Reamaze to track CallerID with AirCall so we know who left us a message and the voicemail is tied to the Customer Account in Reamaze. **What problems is Re:amaze solving and how is that benefiting you?** We own/manage multiple brand eCommerce companies and Reamaze is awesome for getting everything all in one place. ### 2. Powerful connectivity tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The platform excels at connecting different aspects of our business, from sales to warranty to marketing inquiries. We've been able to respond faster thanks to the ability to assign emails and tasks to each department. **What do you dislike about Re:amaze?** When starting out it we found it hard to pull ourselves away from Outlook and other previously used email tools. **What problems is Re:amaze solving and how is that benefiting you?** The inter-departmental interaction is really great! ### 3. Excellent communication aggregator and communicator **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like that our SMS, email, and other channels of communication are in the same place and can be easily managed in one plane of glass. **What do you dislike about Re:amaze?** The mobile app is not as fast as it could be. Each scren has to be refreshed. I believe it is a web app within the iPhone app. **What problems is Re:amaze solving and how is that benefiting you?** Having to check multiple communication channels. ### 4. We found new customers almost instantly **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** One of the best features of re:amaze is the ability to see in real time how customers are interacting with the online store **What do you dislike about Re:amaze?** We don't have any complaints or dislikes at this time. **What problems is Re:amaze solving and how is that benefiting you?** We found new customers almost instantly. The easy to use, friendly chat gives customers incentive to send a quick message and start the conversation. ### 5. Best User Experience for Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The Live view is very useful. Chat is always responsive and our customers love the simplicity. **What do you dislike about Re:amaze?** Would like a little more customization options. Especially on the support portal **What problems is Re:amaze solving and how is that benefiting you?** Its our complete technical support solution. It keeps us in communication with everyone of our clients in an efficient manner and allows us to resolve issues quickly and effortlessly. ### 6. review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** let customers contact us on the fly via chat **What do you dislike about Re:amaze?** have to re-sign into the app often. there's a delay in getting chat emails sent to me so I can reply via email (the reply via email is awesome though when it works) **What problems is Re:amaze solving and how is that benefiting you?** customers can chat us in real time so we can book more ### 7. Simply... well... amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I have a simple to use interface that keeps me on track! **What do you dislike about Re:amaze?** I’d like an option to bulk resolve on mobile devices. Having to go in one at a time is annoying! **What problems is Re:amaze solving and how is that benefiting you?** Customer service in an instant! Being in contact w my customers in a timely manner has increased our productivity! ### 8. Love instant communication with Re:Amaze **Rating:** 5.0/5.0 stars **Reviewed by:** Randy W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Re:amaze?** Instant communication with potential customers leads to immediate sales. Well worth the cost of the software. **What do you dislike about Re:amaze?** I haven't found a negative of this software yet. **What problems is Re:amaze solving and how is that benefiting you?** Instant communication with potential customers. ### 9. Re:amaze is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The best thing I like about re:amaze is that is allows be to get emails/messages all in one place- i don't have to check Facebook, email and site messages **What do you dislike about Re:amaze?** My facebook channel sometimes gets disconnected **What problems is Re:amaze solving and how is that benefiting you?** The biggest benefit is time saved and no missed communication with customers ### 10. Very easy to keep up with your buisness **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like that it is live action with our customers. It updates very fast and I can separate inquires in easy categories. **What do you dislike about Re:amaze?** At this moment this program is great and making my job easy. **Recommendations to others considering Re:amaze:** This will keep everything in 1 program, and make it easier to assist your customers and employees. Its easy to understand and follow. It live and fast response. **What problems is Re:amaze solving and how is that benefiting you?** I solve all of our customers' quick questions and it helps that I can always backtrack on previous inquiries. ### 11. Love This Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The ability to talk to customers in real time is just amazing. Plus to see the progress where they are at in the checkout process. **What do you dislike about Re:amaze?** I honestly think there are no issues with this program. It is that great **What problems is Re:amaze solving and how is that benefiting you?** The problem we are solving is if customers get frustrated and cannot find something on the website, we can step in and help them find it. This way, we don't lose sales or have customers drop off. That's the biggest benefit. ### 12. I like Reamaze **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The connectivity between emails and creating a hub for each customer so we can refer to it. **What do you dislike about Re:amaze?** The layout could be simplified and more intuitive, like Gmail. **What problems is Re:amaze solving and how is that benefiting you?** We can now better organize the interactions my coworkers and I have with each customer. ### 13. Great Customer Service Management App **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like how all of our communications channels for all of our brands are unified under one interface. **What do you dislike about Re:amaze?** Haven’t found anything yet that is a limitation of the system. **What problems is Re:amaze solving and how is that benefiting you?** Tying together various e-commerce businesses via Reamaze has been great for our efficiency. ### 14. Remaze Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like how everything groups together, also when I reply it closes out the email automatically! **What do you dislike about Re:amaze?** I don't dislike anything about Remaze - I find it very easy to use! **What problems is Re:amaze solving and how is that benefiting you?** It provides easy access to emailing, texting and Facebook with my customers ### 15. Great for customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Claire M. | Information Technology Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2018 **What do you like best about Re:amaze?** What I like about Reamaze is that it has many features and different ways to communicate with your customers. For example, there is live chat, social media, and SMS. I think that this is no longer seen in this type of software nowadays. The support service from Reamaze is always so helpful and friendly, and they always respond to us when we don't know how to use something. The aesthetics and design of the software are incredible, implemented with the color blue, it is so easy to focus and never get lost. I also like that this software is integrated with Slack and Github, software that we also use in our company. Reamaze makes it easy to understand what our customers have to say and helps us resolve all doubts. **What do you dislike about Re:amaze?** The only thing I don't like about Reamaze is the lack of translators. As a German person, I think this would be helpful for other staff, but it's not a big issue for me since I speak English. **Recommendations to others considering Re:amaze:** Reamaze will not only help you understand what your customers are saying about your company, but it will also help your customers express what they need to say through various channels like SMS and social media. I would really recommend this software to any company. **What problems is Re:amaze solving and how is that benefiting you?** In our company, we truly care about offering the best to our customers. With this software, we can ask our customers questions and give advice. Since we started using Reamaze, I find that we are better at conducting customer conversations. **Official Response from David Feng:** > Hi Claire! David here from Re:amaze. Thank you for submitting a review for us. We appreciate it. Localization is definitely an area we want to focus more on. That said, it needs to be done 100% right or not done at all. Currently, we offer you guys a text customization tool because we believe you will be the best at translating customer-facing content and what works best for your customers. I'll take your feedback to the team and ensure we discuss localization in more detail. ### 16. Easy email client for any business, small or large **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Multiple email accounts can be linked to 1 primary email, and assigned to anyone within the company **What do you dislike about Re:amaze?** Small delays on receiving pictures but other than that it works well. **What problems is Re:amaze solving and how is that benefiting you?** Technical support, order, and customer service. ### 17. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Re:amaze has an easy to use interface and is customizable for all business sizes. **What do you dislike about Re:amaze?** Would love a way to create custom ""Folders" for the Inbox to better organize incoming emails. **Recommendations to others considering Re:amaze:** Definitely recommend. I tested several HelpDesks and found Re;amaze to be the best. Excellent customer service too. **What problems is Re:amaze solving and how is that benefiting you?** I love how Re:amaze connects with our BigCommerce store and links orders and prior conversations. It's great to have everything in one place. ### 18. Small Company Selling on Multiple Channels **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like that all our emails from all our channels are in one place. **What do you dislike about Re:amaze?** More workflow options to auto resolve messages. **What problems is Re:amaze solving and how is that benefiting you?** Organization and follow up, assigning tasks to other employees. ### 19. BEST PPROGAM EVER **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** REALLY SIMPLIFIES THE BUSINESS ATMOSPHERE AND ALLOWS WORK FLOW TO WORK SEAMLESSLY. **What do you dislike about Re:amaze?** WOULD PREFER TO HAVE MORE PRIVACY BETWEEN COWORKERS, **Recommendations to others considering Re:amaze:** THIS IS AN AMAZING PROGRAM AND WOULD RECOMMEND IT TO ANY OTHER BUSINESS LOOKING TO MAKE THERE EMPLOYEES LIFE EASIER IN ADDITION TO THERE CUSTOMERS LIFE EASIER. THE ONLY THING WE REGRET IS NOT DOING IT SOONER. **What problems is Re:amaze solving and how is that benefiting you?** CLUTTER, CUSTOMERS BEING FORGOTTEN ABOUT, AND MAKES TASKS RELEVANT ### 20. Re:amaze review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Ability to answer web based chats to my site **What do you dislike about Re:amaze?** After using other solutions your interface is behind solutions like servicenow/slack and other similar tools **What problems is Re:amaze solving and how is that benefiting you?** Customers contacting via web/text **Official Response from David Feng:** > Hi There! Marvin here from Re:amaze Customer Experience. We're super happy to hear your candid feedback about our interface. We're currently working on ways to improve the dashboard to help make life easier. Things such as being able to pin filters and drag and drop the ordering of the dashboard is already planned. Making tagged folders more accessible for notifications are also being planned out. Please do send us more detailed feedback about what you'd like to see via your Re:amaze dashboard and our team will be more than happy to provide your list to our product teams. Thanks again! ### 21. A great product for our online store **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** It is so nice to have one location where we can see all of our customers questions. **What do you dislike about Re:amaze?** I don't have any dislikes. Re:amaze has been very helpful for us. **What problems is Re:amaze solving and how is that benefiting you?** We no longer have to log in to facebook and an email for store contacts. Everything comes right in to re:maze. It is nice to be able to see that the customer is typing a reply. ### 22. Overall a great one stop interface to manage our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like that I can collaborate with my team within the same platform as managing customers. **What do you dislike about Re:amaze?** I feel that the spam filters could be better. We get a lot of junk sometimes. Also, we would like to bulk delete emails as opposed to archiving them first then deleting them. **What problems is Re:amaze solving and how is that benefiting you?** We run 17 different store and require to manage the customer service for all of them. ### 23. Preferred help desk for e-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** Re:amaze has great integrations with our Shopify e-commerce site, and it's been definitely saving time for our customer support agents. **What do you dislike about Re:amaze?** For managing multiple websites from the same account, the UI could be improved to make it less messy. **Recommendations to others considering Re:amaze:** Highly recommend considering it **What problems is Re:amaze solving and how is that benefiting you?** We are achieving greater efficiency with our customer support staff thanks to the software. The staff love using it. ### 24. Reamaze works perfectly for us! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** I like that all of our customer communications are in one place. Its simple and to the point and it really helps keep everyone on the same page. **What do you dislike about Re:amaze?** There are some integration that I would like to see implemented as well as a few other changes to make things easier to manage. **What problems is Re:amaze solving and how is that benefiting you?** Customer communication and keeping everyone on the same page. ### 25. Great for retaining and converting customers. Much more than a helpdesk. **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett S. | Head Of Customer Experience, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2018 **What do you like best about Re:amaze?** I really wanted to love intercom because it was the first product that went beyond helping customers. But honestly their product is not that impressive and quite expensive. Reamaze does exactly what intercom does (for what we need) and at a consistent price point. It has helpdesk. It has customer messaging. It has FAQs for customer education. Except it doesn't cost you an arm and a leg. **What do you dislike about Re:amaze?** Reamaze is an underdog. There still needs to be some fine polish around the edges but it doesn't fall short of industry standards by any means. The team is responsive to feedback and there are changes coming out all the time. It's not a huge dislike on my part. **Recommendations to others considering Re:amaze:** Definitely try these guys out and tell them your headaches. Their support is great. Always get a demo from them. **What problems is Re:amaze solving and how is that benefiting you?** We use Reamaze as a helpdesk for incoming customer questions. Our sales and marketing teams also use it to scale up customer outreach to bolster retention and conversion rates. Reamaze has features that does all of that and more. Great stuff. **Official Response from David Feng:** > Hi Garrett, thanks for leaving such a detailed review for Re:amaze! I certainly hope you meant that you don't like to see us as an underdog :) As I like to tell my team here, there's always room for refinement and polish. Fortunately, our team is more than capable of this so we'll be sure to improve everything. Pricing is something we're proud of because we believe it's important for businesses to keep track of their expenditures in a consistent way. In a marketplace now dominated by volume-based pricing, I think our way of charging folks is somewhat more friendly. The last thing we want is to punish you for growing. If there is a difference, we want to make it up with better customer support, better features, and better experiences. Thanks again! ### 26. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Emails and continuous conversation is great! **What do you dislike about Re:amaze?** The app could be better and I constantly get logged out. **What problems is Re:amaze solving and how is that benefiting you?** Always on communication with my customers ### 27. A modern SaaS business willing to go the extra mile to help customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about Re:amaze?** I'm in love with Reamaze's support team. They're incredibly helpful, proactive, and willing to listen to our issues, questions, and feedback. It's increasingly difficult to find businesses like this nowadays. We will always hear back from them and they always follow up. Their product platform is outstanding, offering a wide range of features we need as a small healthcare facility. **What do you dislike about Re:amaze?** Reamaze is a robust platform and like a lot of powerful platforms with lots of features it get become unwieldy at times. This is why having great customer support is even more important. I'd like to see Reamaze get better at making their interface even more easy to use. That said, once you get used to things, it's still fairly easy to use and learn and team other team members. **What problems is Re:amaze solving and how is that benefiting you?** We're using Reamaze for customer support. Patient families will always reach out to us for a variety of reasons and we use the platform to correspond with them wherever we are. ### 28. Perfect platform for shared inbox, customer messaging, and customer education. **Rating:** 4.5/5.0 stars **Reviewed by:** Marty L. | Head of Account Services, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2018 **What do you like best about Re:amaze?** Reamaze is best alternative to a platform like Intercom or Drift and is much more than Zendesk or Freshdesk. It's core features are helpdesk and live chat but there are features that will allow sales and marketing teams to flex their muscles along with customer service people all on the same app. Very powerful stuff. My favorite? The pricing of Reamaze is amazing. Intercom charges by number of customers which we have a lot of so it's very expensive. Reamaze is per agent based. **What do you dislike about Re:amaze?** The pasting of scripts is annoying at times but I totally understand why it's necessary. This is easily remedied if you install Google Tag Manager on your website or app to make publishing and unpublishing scripts easier. Scripts apply to live chat and proactive engagement stuff. **What problems is Re:amaze solving and how is that benefiting you?** We're using Reamaze for customer relationship management pertaining to customer service, customer messaging proactively, and also FAQ. We're basically using all their features! ### 29. The most modern helpdesk and live chat platform for a growing business. Great customer support too. **Rating:** 5.0/5.0 stars **Reviewed by:** Brent A. | Co-Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2018 **What do you like best about Re:amaze?** Re:amaze is feature packed and incredibly user friendly. The team is very feedback driven so whatever you suggest can actually get implemented on time. Working with large software companies can be a real pain but Re:amaze is a medium sized company that really listens to its customers. **What do you dislike about Re:amaze?** I use Re:amaze live chat almost everyday but only the real time version. I don't particularly like the always-on enterprise live chat. It may work for some companies but I don't particularly like it. **Recommendations to others considering Re:amaze:** Make sure you sign up for a live demo of the entire platform. They also offer a training session for all their paid customers so take advantage of that as well. **What problems is Re:amaze solving and how is that benefiting you?** Re:amaze is helping us with customer support. Our sales people use it to monitor what our customers are doing. We also have it integrated with Upscope so we can co-browse with our customers easily. We realized we're probably not even utilizing all of its benefits but we're learning every day! ### 30. STREAMLINED **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Works better than Outlook, easier to search for content **What do you dislike about Re:amaze?** Sends auto response without showing what the response was **Recommendations to others considering Re:amaze:** Works like it says, what more could you ask for **What problems is Re:amaze solving and how is that benefiting you?** able to respond to customer's quicker by having all the info available ### 31. A great experience, very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like the ability to reply to customers with automated responses and templates - very easy! **What do you dislike about Re:amaze?** Some difficulty with setting up articles at first, but very easy now. **What problems is Re:amaze solving and how is that benefiting you?** We have reduced our response times greatly! ### 32. Simplifies Group Customer service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** This system keeps things from falling through the cracks. We like being able to see who is working on a project **What do you dislike about Re:amaze?** Sometimes attachments don't process correctly **Recommendations to others considering Re:amaze:** Pretty painless switch. We enjoy the Shopify integrations. **What problems is Re:amaze solving and how is that benefiting you?** clear, effective CS communications are much easier. We now have a much quicker response time. ### 33. BEST CHAT SUPPORT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like how easy it is to setup and when there are questions the team responds quickly and the online resources are easy to understand. **What do you dislike about Re:amaze?** Some features seem to be missing but when brought to their attention they consider them all. **What problems is Re:amaze solving and how is that benefiting you?** Customer Support & Order Tracking ### 34. Game changer for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** We have all our emails, social media accounts, which transfers to slack all automated because of this service. **What do you dislike about Re:amaze?** Nothing I can think of... Maybe that it's not free? haha **What problems is Re:amaze solving and how is that benefiting you?** Not missing out on responding to customers asap. ### 35. Pleasant and aesy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like how easy Re-Amaze is to navigate and communicate with customers. **What do you dislike about Re:amaze?** I haven't found anything that I dislike yet. **What problems is Re:amaze solving and how is that benefiting you?** Cutomer service, its easy to streamline conversations with customers and co-workers. ### 36. Great customer messaging platform that works like a helpdesk and CRM. **Rating:** 5.0/5.0 stars **Reviewed by:** Baronette T. | Customer Service Manager, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about Re:amaze?** This is the perfect platform if you're looking for a hybrid helpdesk with CRM features, being abel to message customers automatically, and if you need a shared inbox. The features are well thought out and intuitive to use. Plenty of features with access controls for all my team. Works with all our stuff like email and social media. **What do you dislike about Re:amaze?** Not all of our staff members talk to customers but need to see stuff. Reamaze doesn't offer free seats or temporary seats. We started off paying for a few but they were kind enough to comp us those seats. **Recommendations to others considering Re:amaze:** Definitely give them a try. It's a great product. **What problems is Re:amaze solving and how is that benefiting you?** Customer service. Marketing automation. Some sales related efforts. ### 37. Super easy to use. Great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver M. | Co-Founder, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2018 **What do you like best about Re:amaze?** Ability to see what customers are doing. **What do you dislike about Re:amaze?** There is no native translation feature so I have to translate everything myself but this is not a huge problem. **Recommendations to others considering Re:amaze:** Definitely try it out. Seems like a diamond in the rough. **What problems is Re:amaze solving and how is that benefiting you?** I originally tried Reamaze for customer support but found that it does a lot more than that. It can connect my email and social media profiles so I can chat with customers but it also has marketing features and can help me monitor customers. ### 38. Awesome platform for helpdesk and customer communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie D. | CEO, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2017 **What do you like best about Re:amaze?** Easy to use platform. Great pricing and packed full of useful features. **What do you dislike about Re:amaze?** Nothing really. The platform can use a touch of a UI update but the team is already working on that. KB needs some more customization options. **Recommendations to others considering Re:amaze:** Make sure to sign up for a demo of the platform. **What problems is Re:amaze solving and how is that benefiting you?** Customer engagement, cart abandonment, customer communications from multiple channels. I realized that automated workflows are a big help when it comes to prepping our support team. ### 39. Simple but powerful project management tool for small teams **Rating:** 5.0/5.0 stars **Reviewed by:** Martin C. | Owner and CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Re:amaze?** Keep info in one place, great support, easy to implement. Great tools to add channels like FB, Instagram, Chat, phone. **What do you dislike about Re:amaze?** Not much to dislike really. The collision notification doesn't apply to our team but is not an editable option. **Recommendations to others considering Re:amaze:** I am sure there other platforms solving similar issues but this one is easy to understand. **What problems is Re:amaze solving and how is that benefiting you?** Have my small team keeping conversations with clients in one place. ### 40. Reamaze Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Re:amaze?** Reamaze offers a plethora of cool features including: messaging, site monitoring and live chat. This solution places all of your social media conversations in one location and helps you handle day to day transactions with ease. **What do you dislike about Re:amaze?** Nothing! This app does it all and is the only app that properly manages multiple brands. Highly recommend!! **Recommendations to others considering Re:amaze:** Don't hesitate! It's simple to implement and use and their support is outstanding. **What problems is Re:amaze solving and how is that benefiting you?** I'm easily able to utilize all forms of social media in one spot and keep track of all of my orders with ease. The built-in CRM is fantastic. ## Re:amaze Discussions - [What if your pricing changes in the future? Will I be grandfathered?](https://www.g2.com/discussions/grandfathering) - 2 comments, 1 upvote - [Do you offer discounts?](https://www.g2.com/discussions/discounts-677005de-b8b6-465d-ab11-705872f4be92) - 1 comment, 1 upvote - [What is your team size and how long have you been around?](https://www.g2.com/discussions/about-re-amaze) - 1 comment, 1 upvote - [What are Re:amaze's core features?](https://www.g2.com/discussions/core-features) - 1 comment, 1 upvote - [Am I required to be on a contract with Re:amaze?](https://www.g2.com/discussions/contract-policy) - 1 comment, 1 upvote - [View Re:amaze pricing details and edition comparison](https://www.g2.com/products/re-amaze/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A35%3A10+-0500&secure%5Bsession_id%5D=55d2acea-fd6f-4c30-bf99-67e28de8545e&secure%5Btoken%5D=512e64551597650eb5b82d1d4e5592c4efc3b213a52b397bb17711f70db06778&format=llm_user) ## Re:amaze Integrations - [Shopify](https://www.g2.com/products/shopify/reviews) ## Re:amaze Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Re:amaze Alternatives - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (553 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)