Re:amaze Reviews & Product Details

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

Seller

GoDaddy

Discussions

Re:amaze Community

Languages Supported

English

Solution Type

All-in-One

Overview by

David Feng (Co-Founder & CRO at Re:amaze)

Pricing

Pricing provided by Re:amaze.

Basic

$29 per agent / month

Re:amaze Pro

$49 per agent / month

View More Pricing Information

Top-Rated Alternatives

Gorgias

4.6/5(582)

Zendesk for Customer Service

4.3/5(7,123)

Freshdesk

4.4/5(3,972)

View All Alternatives

User Insights

Average based on 140 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Re:amaze Integrations

(1)

Integration information sourced from real user reviews.

Re:amaze Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Re:amaze, and what problem is it built to solve?

Re:amaze is a help desk for bringing customer conversations and support work together in one place. Teams use it to manage inquiries across channels, keep track of customer history, and coordinate responses.

What languages does Re:amaze support?

Re:amaze supports 1 language: English.

What company sizes and industries is Re:amaze the best fit for?

Re:amaze is most strongly represented among small businesses, with mid-market teams also appearing in the mix. Retail is the most visible industry, alongside other represented sectors.

How long does it take to implement Re:amaze across a team?

Implementation is often quick, with under a day the most common time to go live. Other teams report taking longer, especially when setup and configuration require more work.

Time to go live	Relative frequency
Under 1 day	Most common
Under 1 month	Also common
1–3 months	Less common
6 months or longer	Occasional

What customer support options does Re:amaze provide, and how do users find the overall support experience?

Support is available by phone, email/help desk, and chat. The experience is often described as responsive and helpful, particularly when teams need setup guidance or help resolving an issue; some users have encountered slower or less attentive support.

What is the experience like for teams switching to Re:amaze from another tool?

Switching to Re:amaze has often meant replacing separate inboxes or support tools with a shared, multichannel workspace. Teams have moved from email-based workflows and platforms such as Zendesk, Gorgias, Intercom, and Freshdesk for easier day-to-day use, more cohesive ecommerce connections, broader channel coverage, or more predictable costs. The transition can feel straightforward, though teams may need time to learn the settings and workflows.

What tools and platforms does Re:amaze integrate with, and how do these integrations help users get more value from the product?

Re:amaze offers 1 listed integration, in the ecommerce category: Shopify. Connecting store information with support conversations gives teams useful customer and order context while they respond, helping them handle common order questions without switching between tools.

What features or capabilities could make Re:amaze even more useful?

The most useful improvements would make it easier to find and organize conversations, tailor the workspace, and connect additional channels.

Improve search, including more reliable results for partial terms and message content.
Add more flexible inbox organization, such as custom folders, subfolders, and sorting options.
Expand integrations and channel connections, especially for phone, messaging, and additional commerce platforms.
Make the interface and settings easier to navigate, with more customization for the help center and chat experience.
Simplify workflows and response templates so teams can automate and reuse replies more easily.

G2 reviews are authentic and verified.

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Verified User in Retail

Small-Business (50 or fewer emp.)

2/15/2019

"Great place to manage multiple communication channels all in one place!"

4.5/5

What do you like best about Re:amaze?

The fact that all communication can be managed in one place and you can see all communication threads automatically with the same person across multiple channels... this makes it very easy to systematize customer service. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The template system is OK... but a little cumbersome to use (no hotkeys, no way to save subject lines as part of a template, etc). Review collected by and hosted on G2.com.

Matt G.

CEO & Founder

Small-Business (50 or fewer emp.)

2/14/2019

"Great support system"

5/5

What do you like best about Re:amaze?

We've used a lot of alternatives and finally settled on this because it's the best. Over the years we've had so many different software for support and this one is so easy to use and friendly for our staff. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

That there's no copper integration yet. Review collected by and hosted on G2.com.

Bethany R.

Small-Business (50 or fewer emp.)

1/12/2019

"We love Re:amaze"

5/5

What do you like best about Re:amaze?

We have used Re:amaze for our two businesses for two years now. We love that it combines all customer communications into one "inbox." We also use the chat feature on one of our websites and it is so easy to use. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

We have not had any issues and would not change anything about Re:amaze. Review collected by and hosted on G2.com.

nathalie p.

Transporter manager

Mid-Market (51-1000 emp.)

1/11/2019

"happy with this service"

3/5

What do you like best about Re:amaze?

Fantastic. I am using their services, and I love it!

You have tons of features and their service is also completely safe.

A++ Really recommended! Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The problem is that you don't always have a clear view of the content of the message when it come to your mailbox Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

1/10/2019

"Very intuitive and easily configured"

4.5/5

What do you like best about Re:amaze?

The configurability and administration is easy to learn. I like the multi-brand feature and all the modern communication channels (chats, SMS, email) with IM style chat (rather than live chat). The “embeddablles” builder is flexible and efficient, too. Lastly, the FAQ (Knowledge Base) feature is great. Altogether the help desk does a great job of timely help and self-service for my customers Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

More customizations for the embeddable lightbox and cues to make them flexible for other uses such as collecting sentiment data. Right now, sentiment surveys only seem possible for email Review collected by and hosted on G2.com.

Verified User in Sporting Goods

Mid-Market (51-1000 emp.)

2/14/2019

"Reamaze is highly recommended"

4/5

What do you like best about Re:amaze?

Reamaze is one of the best systems for a company that have multiple staff members accessing the same email box, such as a info or sales email. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

The search function needs to be improved. Review collected by and hosted on G2.com.

Charles M.

Creative Director

Small-Business (50 or fewer emp.)

1/10/2019

"Easy to setup & manage teams"

4/5

What do you like best about Re:amaze?

The interface is great. Friendly and approachable and isn't intimidating to people on our team without much tech experience. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

I think the way that replies are handled could be improved (as in the thread...), at least as it relates to the inboxes OUTSIDE of ReAmaze. I do like the ReAmaze interface, but on Gmail, it gets very sloppy. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

1/11/2019

"User friendly"

4.5/5

What do you like best about Re:amaze?

how easy it is to track and search messages Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

I do not have any issues with Re:amaze that I feel should be mentioned. Review collected by and hosted on G2.com.

Recommendations to others considering Re:amaze:

It has many uses, is very user friendly, and it is very easy to search items. It is an excellent tool for communicating with customers Review collected by and hosted on G2.com.

What problems is Re:amaze solving and how is that benefiting you?

Live chat, connecting quickly with our customers allows us to solve problems and answer questions quickly which in turn helps us secure more business Review collected by and hosted on G2.com.

Jan S.

Small Business Owner

Consumer Electronics

Small-Business (50 or fewer emp.)

1/10/2019

"Perfect for Shopify - Not so if you also Amazon!"

4/5

What do you like best about Re:amaze?

Awesome support and an ever improving connection with Shopify. Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

Not yet having integrated with Amazon messages for Customer Support Review collected by and hosted on G2.com.

Brett V.

SALE/PARTS

Small-Business (50 or fewer emp.)

1/10/2019

"organized all my messages in one central place."

4/5

What do you like best about Re:amaze?

I really like how easy the platform is to use and that it has the ability to answer text messages Review collected by and hosted on G2.com.

What do you dislike about Re:amaze?

One thing the I dislike is that it can be a bit difficult to find old or resolved messages in the search bar. Review collected by and hosted on G2.com.