Compare Freshdesk and Re:amaze 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$29 per agent / month
Freshdesk
Star Rating
(3,728)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Re:amaze. Users appreciate its structured ticket management and automation features, which help reduce manual work and streamline customer support processes.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents handling multiple customer queries. This ease of use is highlighted by feedback indicating that new hires can quickly adapt without extensive training.
- According to verified reviews, Re:amaze shines in its customization options, allowing businesses of all sizes to tailor the platform to their needs. Users enjoy the centralized communication history and the ability to access order information, which enhances team efficiency.
- Reviewers mention that while Freshdesk offers robust automation and SLA management features, some users find it challenging to configure the software to match their specific workflows. This can lead to a steeper learning curve for teams with unique requirements.
- G2 reviewers highlight that Re:amaze provides excellent support, with users praising the responsiveness and helpfulness of the customer service team. This level of support is particularly beneficial for businesses that require quick resolutions to issues.
- Users report that Freshdesk's extensive feature set, including ticket automation and a comprehensive knowledge base, makes it a strong choice for small businesses looking to enhance their customer service capabilities. However, Re:amaze's multi-brand approach and flexibility are appealing for those managing diverse customer interactions.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Freshdesk
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.6
3,266
9.2
121
Ease of Use
8.9
3,288
9.0
123
Ease of Setup
8.6
2,344
8.9
76
Ease of Admin
8.7
2,198
9.4
77
Quality of Support
8.7
3,163
9.4
116
Has the product been a good partner in doing business?
8.8
2,121
9.6
76
Product Direction (% positive)
8.8
3,237
9.2
121
Features by Category
Ticket and Case Management
8.9
2243
|
Verified
9.3
66
|
Verified
8.8
2258
|
Verified
9.3
67
|
Verified
8.5
2183
|
Verified
9.0
67
|
Verified
8.5
2060
|
Verified
8.9
60
|
Verified
8.3
1807
|
Verified
8.8
40
|
Verified
8.5
2090
|
Verified
8.6
67
|
Verified
8.7
2020
|
Verified
9.1
58
|
Verified
8.3
1373
|
Verified
8.9
29
|
Verified
Generative AI
7.3
328
Not enough data
7.4
323
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1924
|
Verified
9.1
54
|
Verified
8.9
2087
|
Verified
9.3
64
|
Verified
8.4
1313
|
Verified
9.3
67
|
Verified
8.0
1188
|
Verified
8.8
63
|
Verified
7.9
933
|
Verified
Feature Not Available
Platform
8.1
1156
|
Verified
9.1
49
|
Verified
8.1
1658
|
Verified
8.5
68
|
Verified
8.6
1547
|
Verified
9.2
52
|
Verified
8.3
1151
|
Verified
9.2
46
|
Verified
8.0
1874
|
Verified
9.1
57
|
Verified
8.3
1961
|
Verified
8.8
61
|
Verified
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
330
Not enough data
7.8
334
Not enough data
8.3
354
Not enough data
8.3
343
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Not enough data
Reporting
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
583
|
Verified
9.6
59
|
Verified
8.7
601
|
Verified
9.4
59
|
Verified
8.7
494
|
Verified
9.1
26
|
Verified
8.5
199
9.3
39
|
Verified
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
8.5
68
|
Verified
8.6
203
9.4
56
|
Verified
8.2
186
9.0
34
|
Verified
8.8
558
|
Verified
9.3
49
|
Verified
8.8
519
|
Verified
9.5
46
|
Verified
8.6
547
|
Verified
8.8
48
|
Verified
Generative AI
7.9
139
Not enough data
Self-Service Experience
8.7
959
9.1
47
8.6
911
9.0
48
8.3
682
Feature Not Available
8.2
238
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
252
Not enough data
8.6
259
Not enough data
8.0
220
Not enough data
8.4
237
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6
162
9.2(won by 0.6)
38
9.3(won by 0.1)
484
9.2
43
8.6
371
9.0(won by 0.4)
38
Channels
9.2
479
9.5(won by 0.3)
56
8.7
415
8.9(won by 0.2)
57
8.8
376
9.3(won by 0.5)
53
8.5
340
9.3(won by 0.8)
23
8.3
58
9.2(won by 0.9)
30
Insight
8.6(tied score)
382
8.6(tied score)
27
8.7
169
9.1(won by 0.4)
37
8.6
373
9.0(won by 0.4)
38
9.1
445
9.5(won by 0.4)
44
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Re:amaze are categorized as Digital Customer Service Platforms, Help Desk, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, and Customer Communications Management
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Retail
19.1%
Apparel & Fashion
6.6%
Consumer Electronics
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
Do you offer discounts?
1 Comment
Official Response from Re:amaze
We offer discounts for businesses in the following industries:
- Education
- Non-profit
- Healthcare
We also offer bulk volume discounts for...Read more
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