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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$15.00 Per Month
$29 per agent / month
Freshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an 8.9, while Re:amaze excels with a score of 9.3, indicating that Re:amaze offers a more intuitive and streamlined process for creating tickets.
- Reviewers mention that Freshdesk's SLA Management is rated at 8.3, which is lower than Re:amaze's 8.8, suggesting that Re:amaze provides better tools for managing service level agreements effectively.
- G2 users highlight that Freshdesk's multi-channel coverage is rated at 8.4, while Re:amaze shines with a higher score of 9.5, indicating that Re:amaze offers superior support across various communication channels.
- Users on G2 report that Freshdesk's quality of support is rated at 8.8, but Re:amaze outperforms with a score of 9.4, suggesting that users find Re:amaze's customer support to be more responsive and helpful.
- Reviewers mention that Freshdesk's knowledge base feature scores an 8.7, while Re:amaze's knowledge base is rated at 9.1, indicating that Re:amaze provides a more comprehensive and user-friendly self-service experience.
- Users say that Freshdesk's ease of setup is rated at 8.6, whereas Re:amaze has a slightly higher score of 8.9, suggesting that users find Re:amaze easier to implement and configure for their needs.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Freshdesk
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.6
3,175
9.2
121
Ease of Use
8.8
3,197
9.0
123
Ease of Setup
8.6
2,258
8.9
76
Ease of Admin
8.7
2,152
9.4
77
Quality of Support
8.7
3,074
9.4
116
Has the product been a good partner in doing business?
8.8
2,077
9.6
76
Product Direction (% positive)
8.8
3,150
9.2
121
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
9.3
66
|
Verified
8.8
2226
|
Verified
9.3
67
|
Verified
8.5
2139
|
Verified
9.0
67
|
Verified
8.5
2033
|
Verified
8.9
60
|
Verified
8.3
1797
|
Verified
8.8
40
|
Verified
8.5
2085
|
Verified
8.6
67
|
Verified
8.7
2007
|
Verified
9.1
58
|
Verified
8.2
1371
|
Verified
8.9
29
|
Verified
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1920
|
Verified
9.1
54
|
Verified
8.9
2068
|
Verified
9.3
64
|
Verified
8.4
1312
|
Verified
9.3
67
|
Verified
8.0
1193
|
Verified
8.8
63
|
Verified
7.9
940
|
Verified
Feature Not Available
Platform
8.0
1156
|
Verified
9.1
49
|
Verified
8.1
1663
|
Verified
8.5
68
|
Verified
8.6
1546
|
Verified
9.2
52
|
Verified
8.2
1140
|
Verified
9.2
46
|
Verified
8.0
1861
|
Verified
9.1
57
|
Verified
8.3
1960
|
Verified
8.8
61
|
Verified
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
380
Not enough data
8.3
372
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
9.6
59
|
Verified
8.7
601
|
Verified
9.4
59
|
Verified
8.7
495
|
Verified
9.1
26
|
Verified
8.5
199
9.3
39
|
Verified
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
8.5
68
|
Verified
8.6
204
9.4
56
|
Verified
8.1
186
9.0
34
|
Verified
8.8
560
|
Verified
9.3
49
|
Verified
8.8
520
|
Verified
9.5
46
|
Verified
8.6
549
|
Verified
8.8
48
|
Verified
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
9.1
47
8.6
913
9.0
48
8.3
687
Feature Not Available
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6
164
9.2(won by 0.6)
38
9.3(won by 0.1)
484
9.2
43
8.6
375
9.0(won by 0.4)
38
Channels
9.2
480
9.5(won by 0.3)
56
8.7
420
8.9(won by 0.2)
57
8.8
381
9.3(won by 0.5)
53
8.5
341
9.3(won by 0.8)
23
8.2
55
9.2(won by 1.0)
30
Insight
8.6(tied score)
383
8.6(tied score)
27
8.7
171
9.1(won by 0.4)
37
8.6
374
9.0(won by 0.4)
38
9.1
447
9.5(won by 0.4)
44
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Re:amaze are categorized as Digital Customer Service Platforms, Help Desk, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, and Customer Communications Management
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
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