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Compare Freshdesk and Re:amaze 
Featured Products
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$29 per agent / month
Freshdesk
Star Rating
(3,711)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Re:amaze. Users appreciate its structured ticket management and automation features, which help reduce manual work and streamline customer support processes.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents handling multiple customer queries. This ease of use is highlighted by feedback indicating that new hires can quickly adapt without extensive training.
- According to verified reviews, Re:amaze shines in its customization options, allowing businesses of all sizes to tailor the platform to their needs. Users enjoy the centralized communication history and the ability to access order information, which enhances team efficiency.
- Reviewers mention that while Freshdesk offers robust automation and SLA management features, some users find it challenging to configure the software to match their specific workflows. This can lead to a steeper learning curve for teams with unique requirements.
- G2 reviewers highlight that Re:amaze provides excellent support, with users praising the responsiveness and helpfulness of the customer service team. This level of support is particularly beneficial for businesses that require quick resolutions to issues.
- Users report that Freshdesk's extensive feature set, including ticket automation and a comprehensive knowledge base, makes it a strong choice for small businesses looking to enhance their customer service capabilities. However, Re:amaze's multi-brand approach and flexibility are appealing for those managing diverse customer interactions.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Freshdesk
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.6
3,253
9.2
121
Ease of Use
8.9
3,275
9.0
123
Ease of Setup
8.6
2,333
8.9
76
Ease of Admin
8.7
2,192
9.4
77
Quality of Support
8.7
3,150
9.4
116
Has the product been a good partner in doing business?
8.8
2,115
9.6
76
Product Direction (% positive)
8.8
3,225
9.2
121
Features by Category
Ticket and Case Management
8.9
2242
|
Verified
9.3
66
|
Verified
8.8
2260
|
Verified
9.3
67
|
Verified
8.5
2179
|
Verified
9.0
67
|
Verified
8.5
2060
|
Verified
8.9
60
|
Verified
8.3
1813
|
Verified
8.8
40
|
Verified
8.5
2095
|
Verified
8.6
67
|
Verified
8.7
2022
|
Verified
9.1
58
|
Verified
8.3
1378
|
Verified
8.9
29
|
Verified
Generative AI
7.3
332
Not enough data
7.4
329
Not enough data
Agentic AI - Help Desk
7.2
61
Not enough data
6.9
61
Not enough data
7.3
60
Not enough data
Communication Channels
8.6
1931
|
Verified
9.1
54
|
Verified
8.9
2092
|
Verified
9.3
64
|
Verified
8.4
1322
|
Verified
9.3
67
|
Verified
8.0
1197
|
Verified
8.8
63
|
Verified
7.9
943
|
Verified
Feature Not Available
Platform
8.0
1164
|
Verified
9.1
49
|
Verified
8.1
1665
|
Verified
8.5
68
|
Verified
8.6
1553
|
Verified
9.2
52
|
Verified
8.2
1154
|
Verified
9.2
46
|
Verified
8.0
1882
|
Verified
9.1
57
|
Verified
8.3
1968
|
Verified
8.8
61
|
Verified
Channels
8.4
361
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
334
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
347
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
270
Not enough data
8.7
266
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
9.6
59
|
Verified
8.7
603
|
Verified
9.4
59
|
Verified
8.7
497
|
Verified
9.1
26
|
Verified
8.5
202
9.3
39
|
Verified
8.2
205
Not enough data
Internal Use
8.1
1665
|
Verified
8.5
68
|
Verified
8.6
206
9.4
56
|
Verified
8.2
189
9.0
34
|
Verified
8.8
561
|
Verified
9.3
49
|
Verified
8.8
521
|
Verified
9.5
46
|
Verified
8.6
549
|
Verified
8.8
48
|
Verified
Generative AI
7.9
143
Not enough data
Self-Service Experience
8.7
964
9.1
47
8.6
915
9.0
48
8.3
687
Feature Not Available
8.2
242
Not enough data
8.4
260
Not enough data
Self-Service Platform
8.5
256
Not enough data
8.6
265
Not enough data
8.0
225
Not enough data
8.5
241
Not enough data
Agentic AI - Customer Self-Service
7.9
19
Not enough data
7.9
18
Not enough data
8.1
19
Not enough data
7.8
20
Not enough data
7.8
20
Not enough data
7.7
19
Not enough data
8.0
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6
166
9.2(won by 0.6)
38
9.3(won by 0.1)
488
9.2
43
8.6
375
9.0(won by 0.4)
38
Channels
9.2
483
9.5(won by 0.3)
56
8.7
419
8.9(won by 0.2)
57
8.8
380
9.3(won by 0.5)
53
8.5
344
9.3(won by 0.8)
23
8.3
58
9.2(won by 0.9)
30
Insight
8.6(tied score)
386
8.6(tied score)
27
8.7
173
9.1(won by 0.4)
37
8.6
377
9.0(won by 0.4)
38
9.1
449
9.5(won by 0.4)
44
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.1
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
11
Not enough data
8.6
12
Not enough data
8.9
12
Not enough data
8.8
12
Not enough data
Automation
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
Autonomy
7.3
11
Not enough data
8.6
11
Not enough data
8.6
11
Not enough data
8.2
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Re:amaze are categorized as Digital Customer Service Platforms, Help Desk, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, and Customer Communications Management
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
What is Re:amaze's free trial policy?
1 Comment
Official Response from Re:amaze
All Re:amaze accounts come with a standard 14-day no obligation free trial. During the free trial, you'll have access to all features from Re:amaze Basic,...Read more
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