Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Under 1 day | Most common |
| Under 1 month | Also common |
| 1–3 months | Less common |
| 6 months or longer | Occasional |
The service, ease of use, and the reporting Review collected by and hosted on G2.com.
account managers seem to be less involved than they used to be. Review collected by and hosted on G2.com.
Simple and yet very functional. Aside from the AWESOME "Help Site" that it gives your customers, it is user-friendly and easy to train new staff with, especially if they are new to Customer Service. However, this does not make it a beginner-only tool. The automations from auto-tagging to reply templates are just as advanced as it can be for a small-time online shop owner like me. And remember, a good app such as ReAmaze is not a replacement for a great Customer Service Manager and good protocols for your team. Take care of the foundation and ReAmaze will give you the tools to execute well. Review collected by and hosted on G2.com.
Sometimes emails get so cluttered that I sometimes hope that ReAmaze has a simpler, faster mode where I can quickly change all settings without all the fancy UI and such (i.e. I want the Firefox settings). Review collected by and hosted on G2.com.
The ease of communication between the customer and staff Review collected by and hosted on G2.com.
Nothing! I love the system and all it's done for the company! Review collected by and hosted on G2.com.
Our customer service folks can easily communicate with customers through various channels, including email, chat, and social, in a simple, beautifully designed interface. Automations through chatbots, workflows and intents are easy to set up and help provide quick answers to customers. Review collected by and hosted on G2.com.
The knowledgebase lacks a rich feature set. Adding an image requires you to use HTML. As such, our marketing team sends support tickets to our crew whenever advanced changes need to be made. Review collected by and hosted on G2.com.
It organizes your emails as well as your social media accounts, chats, etc. so you can get everything in one place. Review collected by and hosted on G2.com.
I wish the chats would notify you more when one comes in, like pop up. They end up all turning into answering emails instead of actual chat for us. Review collected by and hosted on G2.com.
Account management is live, meaning you can see where other team members are working. Review collected by and hosted on G2.com.
Reporting data points are lacking and workflows do not allow for us to assign content as needed to work efficiently. All social media channels and messages do not flow thru ReAmaze. Review collected by and hosted on G2.com.
The ability to assign emails to team members, ability to merge emails when customers sent multiple emails regarding the same subject. Review collected by and hosted on G2.com.
The search function leaves a lot to be desired, does not seem to like putting in a partial query, only will find an item when the EXACT term is used. Review collected by and hosted on G2.com.
Ease of use for new and experienced users Review collected by and hosted on G2.com.
Options can be scattered across sections Review collected by and hosted on G2.com.
We are using Reamaze now for 5 years and despite myself having worked with multiple service solutions during the last 20 years of building Internet businesses, Reamaze is truly in a class of its own. For one, their customer service solution works smoothly and scaling our service team to now over 30 people has been easy with Reamaze. However, even more importantly, Reamaze has really been a partner throughout the last 5 years, taking our feedback not only into account, but going out of their way in enhancing the functionalities of Reamaze to enable our use-cases. Review collected by and hosted on G2.com.
We would love to have a direct integration for our telephone provider similar to the ones that already exist. But given all the positives about Reamaze, that's a small price to pay. Review collected by and hosted on G2.com.
To start with, installation was very easy. I love the BOTs and Shared Inbox feature with great reporting. Review collected by and hosted on G2.com.
I wish I could change theme for admin. But that doesn't affect the way we work. Review collected by and hosted on G2.com.
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What if your pricing changes in the future? Will I be grandfathered?
Pricing provided by Re:amaze.
