--- title: Re:amaze Reviews meta_title: 'Re:amaze Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 140 reviews by the users' company size, role or industry to find out how Re:amaze works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 140 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Re:amaze Reviews **Vendor:** GoDaddy **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 140 ## About Re:amaze Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. ## Re:amaze Pros & Cons **What users like:** - Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product. (1 reviews) - Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features. (1 reviews) ## Re:amaze Reviews ### 1. Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Jordin B. | Operations Manager & Production Coordinator, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I love that I can have my Instagram and Facebook comments come to the same place that all other customer inquiries and emails come to! It's also nice that there are different widgets next to each different **What do you dislike about Re:amaze?** I do wish you could search by email content as well-- For instance, if we have a return processing for an order say 45678, I can't just type in 45678 in the search bar and have it pop up, unless it's in the title. But that is an easy fix, as I just edit the title which you can do so easily. **Recommendations to others considering Re:amaze:** Utilize your organization from the get go, don't wait until a problem arises and then you have to go back and tag everything manually. Implement your tags and work flows immediately and have a clear plan for all of your employees. **What problems is Re:amaze solving and how is that benefiting you?** I am able to see every word that comes in from every customer, so I can make sure that I don't miss a thing. We can also add tags for data collection, which is amazing in figuring out common denominators in random issues. **Official Response from David Feng:** > Hi Jordin, Thanks for taking the time to review Re:amaze. I'm David, one of the co-founders here. When we first started out to build Re:amaze back in 2012, social media was top of mind and not everyone was offering this. I'm glad it's paying off! In the future, we hope to make Re:amaze even more multi-channel focused. Searching by email content is definitely supported and I'm sorry to hear that you're having trouble with this. If the order number 45678 is in the email body, our search should be able to find it. In fact, I just doubled checked this to keep myself honest and I was indeed able to locate a conversation based on the content of the body. Please message us through your Re:amaze dashboard and we can help look into your particular cases. I also love your recommendations. I'm sure it'll be helpful to other users :) Thanks again for your time and we appreciate your support. ### 2. Love this App! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I absolutely love this app and it is worth the cost per month. It works SO WELL and gives our site such a professional feel. I have had a lot of clients reach out through it and because they get my personal attention, they have become very loyal customers. I REALLY love that there is an app so I can reply anywhere that I am located. **What do you dislike about Re:amaze?** Nothing so far! There is a LOT that I am still learning about this app and I feel like it will take a while to get there. But I originally got it for the customizable live chat and being able to reply from anywhere. It might be nice to have a scaled down version for people like me who have a very small business and are really just looking for the live customer service features. I would totally have gone with that! **What problems is Re:amaze solving and how is that benefiting you?** We are able to answer questions our clients have WHILE they shop and it helps us close the sale. It also is a lot easier than emailing back and forth, since we don't do anything via phone. It also creates such a personal point of contact and it creates very loyal clients. Once I get my husband using it too, it will really help to have the multi user feature, so the clients know they are talking with him and not me. **Official Response from David Feng:** > Hi Alexis, I'm Marvin and head up the customer experience team here. It's great to hear you're enjoying Re:amaze! I'm even more excited to hear we're helping make a positive impact on your business's branding. There's definitely a lot to learn in Re:amaze and the other reviews here echo that sentiment. Personally, I think there's room for improvement in making our app easier to learn so we'll get started in that area. If you haven't already checked out our YouTube channel for my videos or our FAQ, I highly encourage it. As for a simpler version of the app, we've thought about that as well. We see value in offering smaller businesses such as yourself an easier entry into the Re:amaze family. If you'd like to voice your feedback to our support team directly, feel free to do so any time :) ### 3. Re:amaze as knowledge database & first point of customer contact **Rating:** 4.0/5.0 stars **Reviewed by:** Ditmar K. | Mr. , Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Re:amaze?** I really like the live activity feed of the customers on our homepage. That way I know exactly what products they are watching without having to ask them in the chat. It helps me helping our customers faster and more reliable. The knowledge database integrates well with out website and is easy to use. Wether you prefer live chat or messaging, work with different brands and colleagues - Re:amaze is self explanatory and easy to use. **What do you dislike about Re:amaze?** Sometimes the live feed traffic for our homepage seems to be stuck, it shows people in the webshop that have already left hours after they are gone. Also when answering messages by email the message feed gets a little confusing due to email signatures. **What problems is Re:amaze solving and how is that benefiting you?** Fast and reliable 1st point of contact for customers, live-chat and messaging, FAQ and knowledge database, managing different websites/brands in just one program ### 4. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Easy to assign and see which emails are for me. It's easy to resolve and archive emails **What do you dislike about Re:amaze?** Not enough ways to sort emails personally. It would be nice to sort emails to different groups **What problems is Re:amaze solving and how is that benefiting you?** Email for customers to contact our support staff without giving out full names ### 5. Robust and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Re:amaze?** I like the ease of use and that it allow us to have all of our methods of communication (email, sms, FB, chat, etc) in one place. Makes it easy for multiple staff members to divide the work. **What do you dislike about Re:amaze?** Would really like the "notes" section to be located to the side and not directly underneath the conversations. It's far too easy to mistakenly send an internal note meant only for staff to the customer as a reply. Also, would like the pop-up notifications to be larger and louder and have the option to not let them disappear without manual approval. **Recommendations to others considering Re:amaze:** You get what you pay for and this system is well worth it. **What problems is Re:amaze solving and how is that benefiting you?** Having everything in one place helps us keep our sanity. We love the "hybrid email-chat" function. Re:amaze helps us communicate with our customers easily and efficiently. ### 6. Mobile Support Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** T V. | Co-Owner and Mobile App Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Re:amaze?** I love the simplicity of the mobile app. I can easily and quickly respond to my customer's support issues via the Reamaze mobile app regardless of my location. My customers have no idea I'm out of the office. It has helped us significantly improve our communication and response time to our customers. **What do you dislike about Re:amaze?** Unfortunately Re:amaze has not yet figured out how to automatically resolve support tickets for us. Joking aside, we have no complaints or dislikes about the product. **Recommendations to others considering Re:amaze:** Try it out for 30 days. It's well worth the cost. **What problems is Re:amaze solving and how is that benefiting you?** IT Support. I can provide a quick response to my customer's support issues regardless of my location. ### 7. Switched from desk.com to re:amaze and not looking back **Rating:** 4.5/5.0 stars **Reviewed by:** Kate E. | Director of Education and Operations / Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** We like the live chat and website integration. Creating articles for the FAQ is really easy and idiot-proof. Developer documentation is pretty comprehensive, and they are available to answer questions if you can't find the answers yourself. **What do you dislike about Re:amaze?** We cannot update our FAQ article titles as easily, because the title is mirrored in the URL. In some other help desk platforms, the article contains a numeric identifier that stays the same (even if the text-based title gets updated from time to time). That's going to make it more challenging for us to keep links updated. **Recommendations to others considering Re:amaze:** Definitely make use of free trial so you can test everything out for yourself. They make it really easy to preview changes and see what YOUR site will look like with their integrations! **What problems is Re:amaze solving and how is that benefiting you?** We were forced to find a new help desk provider after spending many years with desk.com (as Salesforce announced it was retiring Desk.com and tried to switch us to its much more expensive ServiceCloud platform). We know hundreds of other small businesses are in the same boat, scrambling to recreate their FAQ site quickly and efficiently. Re:amaze has answered all of our questions quickly, efficiently, and honestly. Honesty is important because, with any migration, there are little surprises along the way (like benefits you didn't realize you were getting, but also small disappointments when you discover missing features or changes that you weren't expecting). What matters is that they are honest with you up front and they try to help you understand what you will/won't get, BEFORE you make a huge investment of time and resources. I'd much rather work with a company like re:amaze because they're helpful about your initial migration questions, AND they continue to be available and helpful once you're an existing customer. Contrast this with other help desk providers where Sales (for new customers) and Support (for existing customers) are two totally different departments that don't even communicate with each other. **Official Response from David Feng:** > Hi Kate! Great to see you leaving a review here. Our team loves working with your team too! I wanted to share a tid-bit about updating FAQ articles and their URL fragments. When you update an FAQ article and for some reason need to change the URL, you can open the article itself, scroll down until you see URL Fragment. This will allow you to change the URL fragment to anything you want (probably to match the title, etc). I hope that helps! Please continue sending us feedback like you always do. We appreciate the support. ### 8. Tried 2 others first, Re:amaze is the right one for our B2B SaaS **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy W. | Co-founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** It's the best fit for B2B client support. The knowledgebase can be seamlessly embedded and not published out to the public, so you can provide a deeper level of support & documentation without everyone knowing how the sausage gets made. It's also extremely well supported, constantly improving, and the support is stupendous. **What do you dislike about Re:amaze?** Would like to see view tracking on the articles so we know what's working. Customer profiles that contain better data, and group customers into companies would be fantastic. I'd like the ability to upload photos and videos for the articles instead of writing markup--it works, but it's a little more effort. A little more customization of the live chat widget might be nice. **Recommendations to others considering Re:amaze:** If you care about B2B support & documentation, how high-performing the chat widgets are, or having a personal support relationship, give Re:amaze serious consideration. **What problems is Re:amaze solving and how is that benefiting you?** We use Reamaze as our primary chat and documentation portal for our B2B client support. Back office users can search, learn, or chat with our support team to learn how best to use our platform. Our goal was to catch over 30% of questions live people would have to answer with our knowledgebase, and we've exceeded that. What's rather unique about Re:amaze is you can have an integrated, searchable, fully embeddable live chat and knowledgebase that isn't published publicly. That's ideal for us. ### 9. No forgotten emails **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Gives me a central location for emails that need to be responded to. They remain there until acted upon. **What do you dislike about Re:amaze?** Forwarding messages from a company email address that is not a subscribed user causes the message to import as the company email rather than the client email. I need the ability to split threads as clients often pick an old email to respond to when making a new request. **What problems is Re:amaze solving and how is that benefiting you?** I run a small custom fabrication company and clients write to us with requests. There is a lot of discussion back and forth before the job can move forward so it's important for us to see and respond quickly to new messages. I was marking messages back to unread if I hadn't acted on them yet, but with multiple people looking at them, they often got marked read and then overlooked. This solves that both by giving multiple people access without sharing a single inbox, but also tracking whether messages have been responded to yet. ### 10. Perfect fit for our remote customer service team **Rating:** 5.0/5.0 stars **Reviewed by:** Darren V. | Founder & Head Elf, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** integration with our shopify store and its customization abailities. Reamaze has the ability to match our brean very tightly. **What do you dislike about Re:amaze?** not having an indication of whether or not messages have actually been delivered to customers **What problems is Re:amaze solving and how is that benefiting you?** we needed a help desk solution that would allow deep integration with our website and that was accessible to our staff - all of whom are constantly travelling and/or remote/work from home. Reamaze fits the bill perfectly and offers all of the features we were looking for. In fact, MORE features than we were looking for! We've been on reamaze for I think 2 or 3 years now and can't imagine ever using any other platform. ### 11. Pretty good customer service system **Rating:** 3.0/5.0 stars **Reviewed by:** Heather G. | Content Writer & Admin Assistant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like that things can be assigned, opened, resolved, or have a remind set up (so it pops up for handling but doesn't bog down the active list) **What do you dislike about Re:amaze?** I don't like the search function--it's quirky and doesn't always find things easily. I also don't like the email view--I want to be able to see what the email looks like to the customer (showing history, replies, forwards, etc.), as I'm always nervous of what's actually displaying (if we've had internal notes or forwards). I would also like to be able to insert a "P.S." below the signature line. **Recommendations to others considering Re:amaze:** Make quick and heavy use of tags as soon as you start using this program. You will have to rely on tags to find things until the search function is improved. **What problems is Re:amaze solving and how is that benefiting you?** Customer service...it has helped multiple people handle emails so nothing is lost when someone is out. ### 12. We have tried a number of systems for email management, however, Reamaze has been the best by far!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra H. | student, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I love the support, I love the innovation of the product over time. I like the flexibility of the system that allows the user to customize. **What do you dislike about Re:amaze?** I would love it if it were a little easier to create a response template (for example right inside an email) I would love real time record of customer reviews. For example where in the time sequence of a conversation did customer satisfaction response come in. I would love it articles could be assigned to more than one brand. **Recommendations to others considering Re:amaze:** Try Reamaze. You will love it! **What problems is Re:amaze solving and how is that benefiting you?** We support our customers with reamaze, through help center, chat, and email. ### 13. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Jordin N. | Jill of all Trades, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Re:amaze?** I love being able to get back to customers all in one place! **What do you dislike about Re:amaze?** Instagram integration is a little annoying, as EVERY comment comes through as a new email. Would prefer if the thread didn't refresh upon every comment somehow. **What problems is Re:amaze solving and how is that benefiting you?** Great place to be able to get back to every single question and weed out duplicates. Saves us a lot of time answering the same person on three different platforms, now that they're all in one place ### 14. good service **Rating:** 4.0/5.0 stars **Reviewed by:** Syed S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** highly customization options available for integrated intelligent adaption. All social media and customer interaction from one single place Lot of integration option Intelligent smart controls to for automated customize behavior on user interaction I specially love this feature as you can help your clients navigate better **What do you dislike about Re:amaze?** Price for live chat is too high for me as a small business . I wish if the price points for live chat support was in same group. It will be really helpful to add that as base plan **Recommendations to others considering Re:amaze:** One platform to be in touch with clients with lot of integration optionns **What problems is Re:amaze solving and how is that benefiting you?** one place access to direct online contact from potential customers. Interacting with clients with more control is something i always wanted. Its a good feature that you can adopt in . ### 15. They live what they preach! **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Super user friendly interface that makes it easy to connect to customer. They continue to improve the platform and they take your feedback seriously. Some of my request got implemented promptly. Reamaze has great API and connects to many platforms. **What do you dislike about Re:amaze?** Wish there was a 'favorite screen' for each user. My dashboard has a lot of menus, gets a bit overwhelming. **Recommendations to others considering Re:amaze:** Go for it, I highly recommend Reamaze. It pretty much works on any site. **What problems is Re:amaze solving and how is that benefiting you?** Put all channels of support on one platform. Chat, email, ecommerce and social media. ### 16. best email around **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Re:amaze?** i like that it will link to business email account and send me notices. Keeps me up to date with my customers in real time and on time **What do you dislike about Re:amaze?** Sometimes it is delayed in sending me notices of emails. Not delayed anymore sends alerts on time now **Recommendations to others considering Re:amaze:** its great easy and helpful I get all my emais sent to me from reamaze. I can setup automated responses for my customers when i am not online to get to the email right away. **What problems is Re:amaze solving and how is that benefiting you?** custer relations ### 17. Re:amaze will help organize your team workflow and increase efficiency to free up time. **Rating:** 4.5/5.0 stars **Reviewed by:** Nick B. | Aftermarket Sales Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Personal Accountability, as well as how smart the filter and email sorting is. It makes allocating responsibilities among the team easier and more efficient. **What do you dislike about Re:amaze?** How hard it is to forward, cc, do some normal email functions. I wish I could import my outlook contacts and have a personal email section of reamaze so that i could eliminate my use of outlook. I also wish the bolded emails were more bold. **Recommendations to others considering Re:amaze:** Do it. **What problems is Re:amaze solving and how is that benefiting you?** Emails stacking up. It's beneficial simply because it frees up time. ### 18. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Elliot S. | WordPress Developer & Digital Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2019 **What do you like best about Re:amaze?** Re:amaze is very easy to use and offers great functionality and integrations. Their support team is also very helpful and responsive. **What do you dislike about Re:amaze?** Nothing to dislike - all works good so far! **Recommendations to others considering Re:amaze:** They have a free trial to test it out, and don't hesitate to contact their friendly support team. **What problems is Re:amaze solving and how is that benefiting you?** Re:amaze is great for offering quick and easy support to existing customers, and for generating new leads. ### 19. Invaluable tool for managing queries! **Rating:** 5.0/5.0 stars **Reviewed by:** Sian T. | Chief Heart Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** We love that we can easily view everything at a glance, it tells our agents when a colleague is viewing an enquiry and the ability to create different channels makes breaking down enquiries via sales channel easy. Workflows feature and autoresponder are used often. Brilliant! **What do you dislike about Re:amaze?** Sometimes we have come across a bit of a bug where it doesn't resolve a query when clicked, sometimes on a batch of conversations or for a set time. Our agent then loses all their response and has to come back to reamaze in a few hours to check if working. **What problems is Re:amaze solving and how is that benefiting you?** Modern. attractive and functional and comes with every feature we need - our business couldn't manage without it! ### 20. Great package **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** Single source for all staff to review all incoming communications. Cut our payroll costs for service in half and customers like it more too. Allows faster more efficient communication and cuts re-work as well. A great tool where teams handle a customer base. **What do you dislike about Re:amaze?** Not much to dislike...certainly would like to see integrations with even more incoming lines of communication (like posts on Youtube videos) but very useful as is. Would also like to see built in offers but may be feature I have not found yet. More built in automation would be nice, although it would come at the cost of a lot of deep customization. **Recommendations to others considering Re:amaze:** Try it out and see if it reduces staffing costs. Is free to try and pretty simple to set up. Worth a few hours to cut in half the time spent on servicing customers each week. Allows more co-ordination and less dropped customers and projects. The trial allows you to use all the features and decide which ones you want to subscribe to after the trial. **What problems is Re:amaze solving and how is that benefiting you?** Increased response speed and reduced staffing costs to do it. Has also stopped customers from getting 'lost' or forgotten when follow-up is required. Allows less people to do more work with greater accuracy and higher customer satisfaction. Makes complicated multi channel communications easy. ### 21. BEST CHAT/SUPPORT DESK APP FOR SHOPIFY **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** We have used many chat apps over the years and since transitioning to Shopify we have been using Reamaze and could not be more satisfied. The product offering is phenomenal and they only continue to add to it. Their support and willingness to help could not be more appreciated. So impressed, look no further, we exhausted testing with nearly every other option out there. Enjoy REAMAZE! Shoutout to Lu and Martin for their continued top notch expertise and service. **What do you dislike about Re:amaze?** Quite honestly nothing comes to mind that we dislike. Features that weren't there we've requested and they have either been introduced or in the pipeline. They are very fast to add new features and extremely receptive. **Recommendations to others considering Re:amaze:** You will love it, trial and see if it fits your needs. It was the perfect match for us and we vetted a lot of different options prior to finding Re:amaze **What problems is Re:amaze solving and how is that benefiting you?** Streamlining our customer service and sales tickets in a robust omni channel platform. This makes our backend work extremely efficient. ### 22. Excellent software for managing multiple sites **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** I've used reamaze for over a year now and am handling support for multiple sites single handed. I have several wordpress/woocommerce landingpages including shopify website and the support channels work perfectly and saves me a lot of time. Customers are very happy with swift support through the app when I'm not in office. The support staff at reamaze are very helpful a quick to reply. **What do you dislike about Re:amaze?** Could have more SMS functionalities and APIs to Scandinavian providers and APIs. Aircall is the only provider at this time. Also archiving multiple messages simultaneously would be a good feature. **Recommendations to others considering Re:amaze:** Haven't tried any other helpdesks so can't say **What problems is Re:amaze solving and how is that benefiting you?** Handling multiple sites and channels on a single dashboard ### 23. Well developed business email client **Rating:** 5.0/5.0 stars **Reviewed by:** George C. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Re:amaze?** Remaze offer's organization and reports. **What do you dislike about Re:amaze?** Reports could download faster. When pulling a month's worth of emails, it takes a long time to load the download. If this could improve slightly, it'd be a real winner. **Recommendations to others considering Re:amaze:** improve the reporting process from downloads to organization. **What problems is Re:amaze solving and how is that benefiting you?** Technical, customer, and sales inquiries. ### 24. Great support product **Rating:** 4.5/5.0 stars **Reviewed by:** Eric T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** That a conversation can go from a chat with a client to an email and back again. Also that I can respond via a mobile device. **What do you dislike about Re:amaze?** Process of attaching files. I wish they showed inline with a conversation with the text that references the image. **What problems is Re:amaze solving and how is that benefiting you?** Providing customer support for our software product. We are better equipped to provide support no matter where we are with the mobile app. ### 25. Perfect Chat system for any size business **Rating:** 5.0/5.0 stars **Reviewed by:** Lori O. | Business Owner, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The ease of access is our favorite quality. The system is very easy for everyone to use and understand. **What do you dislike about Re:amaze?** The only thing we dislike is our time available to really learn to utilize all functions. **Recommendations to others considering Re:amaze:** It is a great system for "Chat" with customers. It definitely has increased AOS for us. **What problems is Re:amaze solving and how is that benefiting you?** Customers who are on the fence about a product are able to communicate with us immediately. ### 26. THE BEST tool for eCommerce customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Antony M. | Chief Marketing Officer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Re:amaze?** Re:amaze changed our business and customer support for the better. Re:amaze has very deep integrations with our ecommerce platform (Shopify) and all the channels we use to communicate with our customers, including social media, email, and live chat. This creates a single all-in-one view of a customers entire relationship with us enable us to really personalize our support. Also, the highly customizable brand experience in every aspect of Re:amaze from the colors to the default text and the icons is really nice. **What do you dislike about Re:amaze?** The workflows could be a little easier to use - but to be fair they are constantly improving them. In general there is very little to dislike. **Recommendations to others considering Re:amaze:** There isn't a better all-in-one ecommerce customer support platform. The price is excellent and their customer support team are incredibly responsive and helpful. **What problems is Re:amaze solving and how is that benefiting you?** Re:amaze streamlines and speeds up customer support for ecommerce companies. It pulls in all possible support channels, including social media channels, into one complete view of a customers messaging and order history - meaning my support team doesn't have to switch between platforms. It also reduces workload on the support team with highly customizable support workflows, taking a lot of mundane repetitive tasks off their plate. **Official Response from David Feng:** > Hi Antony! Marvin here from the customer experience team. Thanks for taking the time to write a review. Happy to hear you like the Shopify integration so far. There's more coming for Shopify so I hope you'll stay tuned for that. We have something on the roadmap to revamp and improve workflows. I couldn't agree more that we can make it easier to use with more straightforward syntax and terminology. Jotting this down! ### 27. Perfect Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Efe A. | Product Development Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** Easy to use, can connect multiple social media accounts. It really tidens up the business. **What do you dislike about Re:amaze?** Nothing. Maybe interface can updated so it would look more good. **What problems is Re:amaze solving and how is that benefiting you?** It helped us to decrease number of calls we receive in a day. Now we can manage customers on chat more practically. ### 28. Great Multi-Channel Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** We like how you can consolidate all of your messaging with customers on all channels into one platform. We also like the FAQ Articles and the ability to embed them. Plus the chat bot is able to search FAQ to prevent unnecessary customer service contacts. **What do you dislike about Re:amaze?** We have had problems filtering Facebook messages that have already been answered by our Messenger bot. I would like to see tighter integration to channels like Amazon, eBay, Walmart, etc.... to show customer profile information like you have with Shopify. **What problems is Re:amaze solving and how is that benefiting you?** Consolidated Multi-Channel Help Desk - One place to answer all of our customer questions/concerns, etc... Real Time Chat - Allows us to answer questions in real time like sizing, shipping, etc... to increase conversions. Customer Self Services - To help our customers answer their own questions and decrease the number of customer service contacts ### 29. Nice way to centralize all our support channels **Rating:** 4.5/5.0 stars **Reviewed by:** Chris B. | President, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like that everything come in to a central place so multiple people can access responding to customer questions **What do you dislike about Re:amaze?** we tend to accidientally have two people working on a customer at the same time. They have stuff to mitigate that but it does still happen on occasion. Wish it supported Instagram DMs and Reddit messages too. **What problems is Re:amaze solving and how is that benefiting you?** bringing all our customer service into one spot ### 30. Great functionality. A few tweaks and it can be epic. **Rating:** 4.0/5.0 stars **Reviewed by:** Shmuel H. | Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2019 **What do you like best about Re:amaze?** The ability to view the workflow live and the great visibility that the reporting provides. **What do you dislike about Re:amaze?** Tags often remove themselves resulting in having to add them a few times until they "stick". **What problems is Re:amaze solving and how is that benefiting you?** Communicating with our users which gives us insight to how our apps are being used. ### 31. Great tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Robbie H. | Warranty CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Reamaze is a great tool for consolidating multiple inboxes and making workflow much easier **What do you dislike about Re:amaze?** I dislike the lack of text formatting in emails, would be nice to insert tables etc. **What problems is Re:amaze solving and how is that benefiting you?** Customer service - Much faster response rate and ease of looking back at previous information ### 32. The right mix of features at the right price **Rating:** 5.0/5.0 stars **Reviewed by:** Ian M. | Head of Product, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Reamaze provides a lot of value for the price. There are a lot of vendors in the live web chat/support desk/knowledgebase space. Reamaze is set apart by its wide set of services (embeddable knowledgebase, live web chat, automated replies, social monitoring/multichannel support) at a solid price. They also have a mobile app so I (and other support reps) can quickly respond to support cases on-the-go. **What do you dislike about Re:amaze?** The knowledgebase editor is a bit old fashioned (only supports markdown and html). It would be better if the article editor offered standard rich text editing and uploading media assets (images/screenshots). **What problems is Re:amaze solving and how is that benefiting you?** Reducing support costs/time ### 33. Best Switch Ever From Gorgias! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim P. | Vice President , Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I like how I can see live stream when customers are online, and what their typing during chat. It really comes in handy. **What do you dislike about Re:amaze?** Nothing really, I used many other companies till Reamaze, discontinued our plan with others, and this is by far the best. **Recommendations to others considering Re:amaze:** If we can have better chat looks, make it look more up to date. I would love to also have the notification sound on for Safari. It works from Chrome but not on Safari Apple. **What problems is Re:amaze solving and how is that benefiting you?** Better customer experience. Customers love the chat and how you can customize it to a certain way. ### 34. Engaging platform to solve client needs **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony L. | IT Administrator / Data Protection officer , Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** always accessible client experience not only on our website but on media platforms as well. **What do you dislike about Re:amaze?** with the email and social media feed sometimes it can be overwhelming **Recommendations to others considering Re:amaze:** do it not only would you feel more connected with your client base you will see a increase in purchases related to the better connectivity **What problems is Re:amaze solving and how is that benefiting you?** client accessibility for support and engagement ### 35. Pretty good **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Just works. Multichannel without thinking about it. Easy to use and get started with. No extensive setups required. And fills the needs we have to manage the support. **What do you dislike about Re:amaze?** I would like to be able to put support issues on hold, without the reminder I guess. These would be issues I need to get back on but after some undefined time. But writing this I realized that I should try out the timer better, and when thinking about it, it works quite well... if used :) **Recommendations to others considering Re:amaze:** Try it? **What problems is Re:amaze solving and how is that benefiting you?** We need to get support issues for pandacommerce. **Official Response from David Feng:** > Hi There! Thanks for taking time of your day to leave us a review. We'll definitely look into PandaCommerce support and see what we have to work with from their API. As for being able to set a reminder without a timer, it certainly is an interesting idea. Is a Re:amaze version of a to-do list something you had in mind? Reminders in the context of customer support is to ensure you follow up with the customer in time. A to-do list might make sense in the future but it's not currently supported right now. I'll bring this up with the team to see what they think! Thanks again and we appreciate your continued support. ### 36. I really do love Re:amaze **Rating:** 5.0/5.0 stars **Reviewed by:** amanda l. | operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The clean lines and design is very simple to use compared to other platforms. We have used several other companies and they have not been as inclusive. **What do you dislike about Re:amaze?** I would like a program with costume skins or colors that can be adjusted. **What problems is Re:amaze solving and how is that benefiting you?** We help provide technical assistance as well as any other order questions a customer has. ### 37. Userfriendly and Innovative **Rating:** 4.5/5.0 stars **Reviewed by:** Ole Bülow H. | E-learning Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** You are able to cutomize the setup to your specific case and needs. **What do you dislike about Re:amaze?** We have a number of small sites,, each having a specific support manager. Currently the pricing structure is more friendly if you are running few larger sites. **What problems is Re:amaze solving and how is that benefiting you?** Moving more support requests away from phone support, to email or chat based support. ### 38. The Best Customer Messaging System for eCommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan O. | Director of eCommerce, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Reamaze is very easy to use and syncs information with Shopify and rewards software that is essential for customer service reps. **What do you dislike about Re:amaze?** There's not much to dislike, although we do seem to get less live chats than when we used zendesk or Livechat. I'm unsure of the reason for this. **Recommendations to others considering Re:amaze:** Great platform and highly recommended by Shopify Plus Merchants **What problems is Re:amaze solving and how is that benefiting you?** Reamaze streamlines your customer service activities and integrates messaging channels such as Facebook and Instagram, so there is no need to give your CS reps access to these platforms. ### 39. Re:Amaze Email is Really Good **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus P. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Re:amaze?** I really like how the message threading works. I also really like having the use of user pics. Makes work more fun. **What do you dislike about Re:amaze?** There's sometimes a sizable lag when email is being received. Though, that may be a network issue on our end. **What problems is Re:amaze solving and how is that benefiting you?** Being able to connect with customers to solve their tech support needs for our product is greatly enhanced by the use of Re:Amaze for our business. ### 40. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Makes providing support to our customers simple and user friendly. **What do you dislike about Re:amaze?** Nothing to dislike, the product does what it needs to, and support is on hand if you need them. **Recommendations to others considering Re:amaze:** Reamaze lets you provide quick and simple support to your customers via multiple channels, new users can be trained on its use within minutes. **What problems is Re:amaze solving and how is that benefiting you?** Customer support via multiple channels is now all in one place, rather than having to answer emails in Outlook, SMS in another platform, and social media elsewhere, everything is in one place. ### 41. Great place to manage multiple communication channels all in one place! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Re:amaze?** The fact that all communication can be managed in one place and you can see all communication threads automatically with the same person across multiple channels... this makes it very easy to systematize customer service. **What do you dislike about Re:amaze?** The template system is OK... but a little cumbersome to use (no hotkeys, no way to save subject lines as part of a template, etc). **What problems is Re:amaze solving and how is that benefiting you?** Better communication & follow-up with customers. ### 42. Great support system **Rating:** 5.0/5.0 stars **Reviewed by:** Matt G. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Re:amaze?** We've used a lot of alternatives and finally settled on this because it's the best. Over the years we've had so many different software for support and this one is so easy to use and friendly for our staff. **What do you dislike about Re:amaze?** That there's no copper integration yet. **What problems is Re:amaze solving and how is that benefiting you?** Easier for our staff to use, integration with shopify so we see everything at once, and recharge is amazing. ### 43. We love Re:amaze **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2019 **What do you like best about Re:amaze?** We have used Re:amaze for our two businesses for two years now. We love that it combines all customer communications into one "inbox." We also use the chat feature on one of our websites and it is so easy to use. **What do you dislike about Re:amaze?** We have not had any issues and would not change anything about Re:amaze. **What problems is Re:amaze solving and how is that benefiting you?** Easy consolidated all communication into one, easy-to-use inbox. Easy to see my employees' responses to customer questions and easy to reference past communications. ### 44. happy with this service **Rating:** 3.0/5.0 stars **Reviewed by:** nathalie p. | Transporter manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** Fantastic. I am using their services, and I love it! You have tons of features and their service is also completely safe. A++ Really recommended! **What do you dislike about Re:amaze?** The problem is that you don't always have a clear view of the content of the message when it come to your mailbox **What problems is Re:amaze solving and how is that benefiting you?** The risk you have is that you won't always receive important emails and you may never know. This is because it blocks sender IP addresses far too easily ### 45. Very intuitive and easily configured **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The configurability and administration is easy to learn. I like the multi- brand feature and all the modern communication channels (chats, SMS, email) with IM style chat (rather than live chat). The “embeddablles” builder is flexible and efficient, too. Lastly, the FAQ ( Knowledge Base) feature is great. Altogether the help desk does a great job of timely help and self service for my customers **What do you dislike about Re:amaze?** More customizations for the embedable lightbox and cues to make the flexible for other uses such as collecting sentiment data. Right now, sentiment surveys only seem possible for email **What problems is Re:amaze solving and how is that benefiting you?** B2B SaaS with a consumer UX. Using the help center for helping and onboarding customers and onboarding staff ### 46. Reamaze is highly reccomended **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Re:amaze?** Reamaze is one of the best systems for a company that have multiple staff members accessing the same email box, such as a info or sales email. **What do you dislike about Re:amaze?** The search function needs to be improved. **What problems is Re:amaze solving and how is that benefiting you?** It keeps all emails from a person in 1 thread along with letting you know if someone is viewing or has already replied. ### 47. Easy to setup & manage teams **Rating:** 4.0/5.0 stars **Reviewed by:** Charles M. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** The interface is great. Friendly and approachable and isn't intimidating to people on our team without much tech experience. **What do you dislike about Re:amaze?** I think the way that replies are handled could be improved (as in the thread...), at least as it relates to the inboxes OUTSIDE of ReAmaze. I do like the ReAmaze interface, but on Gmail, it get very sloppy. **What problems is Re:amaze solving and how is that benefiting you?** Small team, TONS of emails. ReAmaze helps us stay organized and not miss any incoming messages. ### 48. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Re:amaze?** how easy it is to track and search messages **What do you dislike about Re:amaze?** I do not have any issues with Re:amaze that I feel should be mentioned. **Recommendations to others considering Re:amaze:** It has many uses, is very user friendly, and it is very easy to search items. It is an excellent tool for communicating with customers **What problems is Re:amaze solving and how is that benefiting you?** Live chat, connecting quickly with our customers allows us to solve problems and answer questions quickly which in turn helps us secure more business ### 49. Perfect for Shopify - Not so if you also Amazon! **Rating:** 4.0/5.0 stars **Reviewed by:** Jan S. | Small Business Owner, Consumer Electronics, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** Awesome support and an ever improving connection with Shopify. **What do you dislike about Re:amaze?** Not yet having integrated with Amazon messages for Customer Support **Recommendations to others considering Re:amaze:** Awesome for Shopify - not so for Amazon Support! **What problems is Re:amaze solving and how is that benefiting you?** Customer Support ### 50. organized all my messages in one central place. **Rating:** 4.0/5.0 stars **Reviewed by:** Brett V. | SALE/PARTS, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2019 **What do you like best about Re:amaze?** I really like how easy the platform is to use and that it has the ability to answer text messages **What do you dislike about Re:amaze?** One thing the I dislike is that it can be a bit difficult to find old or resolved messages in the search bar. **What problems is Re:amaze solving and how is that benefiting you?** Having multiple messaging platforms received in one place making it easy to answer them all in one place so that nothing gets missed. ## Re:amaze Discussions - [What if your pricing changes in the future? Will I be grandfathered?](https://www.g2.com/discussions/grandfathering) - 2 comments, 1 upvote - [Do you offer discounts?](https://www.g2.com/discussions/discounts-677005de-b8b6-465d-ab11-705872f4be92) - 1 comment, 1 upvote - [What is your team size and how long have you been around?](https://www.g2.com/discussions/about-re-amaze) - 1 comment, 1 upvote - [What are Re:amaze's core features?](https://www.g2.com/discussions/core-features) - 1 comment, 1 upvote - [Am I required to be on a contract with Re:amaze?](https://www.g2.com/discussions/contract-policy) - 1 comment, 1 upvote - [View Re:amaze pricing details and edition comparison](https://www.g2.com/products/re-amaze/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+17%3A13%3A52+-0500&secure%5Bsession_id%5D=f64406e7-6ddd-428e-902e-097486dfda72&secure%5Btoken%5D=9fc149e904cbd7548136e81afa20dcc4323b8f64794c3ff93b9a194061c25f22&format=llm_user) ## Re:amaze Integrations - [Shopify](https://www.g2.com/products/shopify/reviews) ## Re:amaze Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Re:amaze Alternatives - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (553 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)