Re:amaze Features

Based on 49 Re:amaze reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 68 Re:amaze reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 52 Re:amaze reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 46 Re:amaze reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 57 Re:amaze reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 61 Re:amaze reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 66 Re:amaze reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 67 Re:amaze reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 67 Re:amaze reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 60 Re:amaze reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 40 Re:amaze reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 67 Re:amaze reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 58 Re:amaze reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 29 Re:amaze reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 54 Re:amaze reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 64 Re:amaze reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 67 Re:amaze reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 63 Re:amaze reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 47 Re:amaze reviews.

Based on 48 Re:amaze reviews. Makes articles in the knowledge base searchable on the web.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Based on 59 Re:amaze reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 59 Re:amaze reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 26 Re:amaze reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 39 Re:amaze reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them.

Based on 68 Re:amaze reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 56 Re:amaze reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 34 Re:amaze reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 49 Re:amaze reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 46 Re:amaze reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 48 Re:amaze reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Based on 38 Re:amaze reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner. 43 reviewers of Re:amaze have provided feedback on this feature.

Allows administrators to create templated responses to frequently asked questions. 38 reviewers of Re:amaze have provided feedback on this feature.

As reported in 56 Re:amaze reviews. Ability to connect agents with customers through Live Chat.

Based on 57 Re:amaze reviews. Connects employees with customers through a social media solution.

Based on 53 Re:amaze reviews. Ability to connect agents with customers through email.

Connects employees with customers through a calling solution. 23 reviewers of Re:amaze have provided feedback on this feature.

As reported in 30 Re:amaze reviews. Ability to connect agents with customers through text message solution.

As reported in 27 Re:amaze reviews. Provides opportunity for customers to give feedback through a survey.

Based on 37 Re:amaze reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. This feature was mentioned in 38 Re:amaze reviews.

As reported in 44 Re:amaze reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting