Puzzel CX Platform Pricing Overview

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Puzzel CX Platform has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact Puzzel CX Platform to obtain current pricing.

At Puzzel, we help businesses like yours deliver first-class customer service to every customer. Our customer-centric CX ecosystem empowers organisations with control and visibility over the customer journey. By unifying processes, centralising data, and automating tasks, Puzzel helps contact centres overcome challenges like agent attrition and complex customer needs. It enhances customer experiences, reduces costs, and scales effortlessly, enabling teams to do more with less.

For more information on our ecosystem, book a demo today or visit our website!

Pricing information for Puzzel CX Platform is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Puzzel CX Platform must be conducted with the seller.

Pricing information was last updated on October 21, 2025

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

Average Discount

Perceived Cost

$$$$$

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Puzzel CX Platform Pricing Reviews

(2)

Philip H.

Director

Mid-Market (51-1000 emp.)

7/1/2025

"Seamless Transition"

5/5

What do you like best about Puzzel CX Platform?

Moving from a different vendors platform was quite daunting and presented a huge risk to our business continuity and not wanting any downtime. We managed to move on to Puzzel without any issues. What sold the system to us was that the interface is easy to use and configure. Puzzel is much more cost effective than our previous system. Review collected by and hosted on G2.com.

What do you dislike about Puzzel CX Platform?

Not sure yet as I'm not a day to day user of the sysem. Review collected by and hosted on G2.com.

Response from Morgan Sandberg of Puzzel CX Platform

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Hi Philip! Thank you for sharing your experience! We’re glad the transition to Puzzel went smoothly and that you’re finding the platform user-friendly and that you save money with us. It’s great to hear that it’s also helping with agent utilisation and reporting — that’s exactly what we aim for! We really value your feedback!

Best regards,

Morgan Sandberg

Customer Marketing Director

Rasmus J.

10/22/2025

"Straightforward Setup with Some Limitations"

3.5/5

What do you like best about Puzzel CX Platform?

I appreciate the straightforward and user-friendly setup of the Puzzel CX Platform, particularly for the sub search. It's neat and easy to use, making my data gathering tasks more efficient. I also find the way But Studio allows for strict configuration of chatbots very helpful. This setup enables us to trace back every chat log and understand the thought process behind failures, which is great for troubleshooting and improving the chatbot's performance. Although this restrictiveness can reduce the AI's intuitiveness and broadness, the ability to have well-structured processes and solve solutions outweighs that. It's very useful to trace back logs and build solutions. The value in using Puzzel CX Platform lies in its ability to provide these clear insights and structured frameworks which benefit our work greatly. Review collected by and hosted on G2.com.

What do you dislike about Puzzel CX Platform?

I find there are certain limitations in terms of data availability, especially concerning keyword insights and statistics. Although the setup is generally straightforward, our team encountered issues with the scraper, which is a critical component of our operations. Additionally, while the ability to set up chatbots strictly on Bud Studio is helpful, it comes at the cost of reducing the intuitive and broad capabilities of the AI, making it less 'smart.' Finally, enhancing features similar to Raffle AI or Google, particularly in terms of displaying relevant AI-generated results at the top of search queries, would align better with user expectations. Review collected by and hosted on G2.com.

Response from Brona O'Donnell of Puzzel CX Platform

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Dear Rasmus,

Thank you so much for taking the time to share your thoughtful feedback on the Puzzel CX Platform. We’re delighted to hear that you find the setup straightforward and user-friendly, especially when it comes to sub search and chatbot configuration in Bud Studio. Your recognition of how these features help streamline data gathering and troubleshooting is incredibly valuable to us.

We also appreciate your constructive insights regarding areas for improvement. Your suggestions around enhancing AI-generated search results are noted and will be shared with our product team as we continue to evolve the platform to better meet user expectations.

It’s great to know that Puzzel CX is helping you trace chat logs and build solutions more effectively. Your feedback plays a vital role in helping us improve and deliver even greater value to our users.

Thanks again for your support and for being part of our journey.

Warm regards,

Bróna O'Donnell

Customer Marketing Manager, Puzzel