Working in healthcare, we understand how stressful it can be to navigate a hospital environment. That’s why our wayfinder tool, available both on our website and on-site kiosks, has been helping patients and visitors for over eight years. It offers step-by-step guidance using an interactive map, supporting users from the moment they leave home to when they reach their final destination. Purple continues to enhance this experience—making it intuitive for administrators to update locations and access performance metrics. What truly sets them apart is their personalized account management. Their support team is highly responsive and proactive, consistently seeking to understand our challenges and collaborate on solutions that improve the overall patient experience.

We've been using Purple as our WiFi captive portal provider for three years now, and I've been really impressed with both the flexibility of the platform and how easy it is to administrate. The fully-customisable four-question mini-survey has been ridiculously helpful in terms of gathering a large volume of customer feedback, quickly and unobtrusively, allowing us to track sentiment across individual trains and stations over time. The integration with our Salesforce CRM platform has been crucial in acquiring high-quality, opted-in customer data and has allowed us to synchronise customer preferences across multiple touchpoints. I feel looked-after as a customer, and our support contacts couldn't be more helpful.

The system works well across multiple venues, giving us interesting insights and valuable marketing opt-in data. The team at Purple are attentive, quick to respond and typically go above and beyond the initial request to provide first-class service. They're also proactive - for example briefing customers ahead of the Apple mac address randomisation change, and providing useful mitigations against the impacts of that change.