Prophet CRM Reviews & Product Details

Prophet CRM is embedded in Outlook, not simply integrated. This allows Prophet to uniquely leverage the work you and your team already do in Outlook, and automatically associates that activity to the appropriate customer opportunity within Prophet CRM. Whether from your desktop or mobile device, all Outlook-based emails, tasks, and calendar events are automatically tracked and associated to the corresponding opportunity, unburdening your team from administrative entry and giving them more time to sell. With more timely and thorough entry of sales activity data, sales managers gain valuable insight regarding your customers, sales team and sales processes. Combine Prophet CRM's unique Outlook integration with it's comprehensive suite of sales automation and workflow tools, customizable fields, reports, dashboards, and analytics, and you have a powerful application that will drive your business to higher levels of success. Contact us to discover how we partner with you to drive your success.

Seller

Avidian Technologies

Discussions

Prophet CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Warren Stokes

Pricing

Pricing provided by Prophet CRM.

Basic

$25.00

Per User Per Month

View More Pricing Information

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User Insights

Average based on 195 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Prophet CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Prophet CRM, and what problem is it built to solve?

Prophet CRM is a customer relationship management system built to work within Microsoft Outlook. It helps businesses manage customer interactions, sales processes, and follow-ups in a familiar email environment, with the aim of streamlining workflows and reducing the need to switch between applications.

What languages does Prophet CRM support?

Prophet CRM supports 1 language: English.

What company sizes and industries is Prophet CRM the best fit for?

Prophet CRM’s strongest fit is among small businesses, with mid-market teams also well represented. Reviewer company profiles span several industries, with these segments appearing prominently:

Company size — Small Business: The clearest concentration of positive reviewer profiles.
Company size — Mid-Market: Also a recurring segment, including teams managing shared customer and sales information.
Industry — Construction and machinery: Both appear regularly among positive reviewer profiles.
Industry — Financial services, insurance, and real estate: These relationship- and pipeline-focused fields are also represented.

How long does it take to implement Prophet CRM across a team?

Implementation timelines vary, but reported go-live times most often fall within a day, within a month, or one to three months. Longer rollouts are also reported, so the setup timeline can depend on the scope of the implementation.

Time to go live	Relative frequency
Under 1 day	Among the most commonly reported ranges
Under 1 month	Among the most commonly reported ranges
1–3 months	Among the most commonly reported ranges
3–6 months	Also reported
6–12 months or over 12 months	Less commonly reported
Never	Reported in some cases

What customer support options does Prophet CRM provide, and how do users find the overall support experience?

Support is available through phone, email or help desk, and a knowledge base. The experience can be hands-on and responsive, with users describing helpful, knowledgeable assistance and training; others report slow replies or uneven follow-through.

What is the experience like for teams switching to Prophet CRM from another tool?

Switching to Prophet CRM has often meant moving from a standalone CRM or basic contact-tracking setup to managing customer activity from Outlook. The change can reduce application switching and duplicate data entry, while making it easier to connect emails, follow-ups, and opportunities; transitions can still involve a learning curve and setup work. Named prior tools include ACT, Goldmine, Maximizer, and SAGE.

What tools and platforms does Prophet CRM integrate with, and how do these integrations help users get more value from the product?

Prophet CRM is most often connected with Microsoft Outlook, with users also describing links to productivity tools and business phone systems. These connections help keep customer communications and related work close to contact and opportunity records.

Email and calendar: Microsoft Outlook.
Productivity tools: Microsoft Excel and Word.
Telephony: 3CX and other business phone systems.

What features or capabilities could make Prophet CRM even more useful?

Prophet CRM could be more useful with smoother everyday administration and more flexible reporting. Recurring improvement areas include:

More capable reporting: Make report creation, customization, and pipeline forecasting easier to configure.
Bulk actions: Add bulk editing, tagging, reassignment, and duplicate-management tools to reduce repetitive record-by-record work.
Stronger mobile access: Expand mobile functionality so teams can do more than look up information while away from a computer.
More flexible customization: Improve control over layouts, fields, and shared views to better accommodate different team workflows.

G2 reviews are authentic and verified.

Here's how.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

7/6/2016

"PROPHET as contact & opportunity manager for solo practitioner"

5/5

What do you like best about Prophet CRM?

By building on top of Microsoft Office, Prophet provides multi-user functionality that desktop-based MS Office lacks, such as the ability for users to see one another's emails pertaining to an opportunity. Combine this with the ability to track the progress of opportunities, an intuitive interface, and nearly crash-proof implementation (plus personal support when rare issues arise), and you've got a real winner. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

No problems for me, as a solo user. I have heard that there may be problems scaling up or migrating data to other systems, but that is not an issue for me. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/5/2016

"IT Officer, maintaining on premise server and supporting Prophet users"

4/5

What do you like best about Prophet CRM?

Flexibility and stability. Built in interface with Outlook Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

West coast support hours. We have to wait until 9:30 AM our time when our users are working at 7:30. When you create a new user it can take HOURS before they get the password...sometimes DAYS unless you re-request.. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Machinery

Small-Business (50 or fewer emp.)

7/5/2016

"Prophet CRM allows us to efficiently manage opportunities, companies and contacts."

4/5

What do you like best about Prophet CRM?

Using Outlook as a foundation, linking emails and tracking opportunities is simple. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Search field - When searching a company or contact, a spelling error or partial name will not display the desired entry and has caused some double entries. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

Determine if Prophet CRM can be compatible with other ERP software to tie in with other departments such as operations, manufacturing or accounting. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

Excellent platform to track notes, set reminders or tasks resulting in improved efficiency during the sales process. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/1/2016

"Willing to work with me"

5/5

What do you like best about Prophet CRM?

It keeps me organized and the training is seamless Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

It doesn't have artificial intelligence that would tell me what to do Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Paige B.

Business Development Administrator

Facilities Services

Enterprise (> 1000 emp.)

7/5/2016

"Very professional and friendly."

5/5

What do you like best about Prophet CRM?

Friendly and patient always available to help Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Nothing, everything has gone very smoothly there was a little delay with getting my Midwest on. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Ron v.

President

Machinery

Small-Business (50 or fewer emp.)

7/5/2016

"Has worked very well for us"

3.5/5

What do you like best about Prophet CRM?

Customer service and that it works inside outlook Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

A little cumbersome sometimes. Hard to remember unless you are using the same feature all the time Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: Seller invite

Randel T.

Owner

Financial Services

Small-Business (50 or fewer emp.)

Updated 3/14/2016

Originally submitted 1/31/2015

"Prophet 7 Review for Outlook 2013"

0/5

What do you like best about Prophet CRM?

Very satisfied with Prophet 7, & works great with Outlook 2015. Integrates very smoothly. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

All good with Prophet, now if only Outlook could run as smoothly. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Matthew (Matt) C.

Director, Head of Sales

Financial Services

Small-Business (50 or fewer emp.)

Updated 1/20/2015

Originally submitted 11/24/2014

"It was pleasant and quick."

4.5/5

What do you like best about Prophet CRM?

The support and knowledge center. I like the layout of the website with the use of the FAQs, and the access to cases on-line and the support. I am happy that I can talk to someone in the US. Furthermore, the attention of detail with their integration of Outlook and workflow provides the access to information I need when dealing with clients and prospects anytime and anywhere. There is a flexibility there which I like because as my business grows, I can mold Prophet to fit my needs. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

I don't like the fact that the software does not install correctly the first time. Everything starts with the first impression and the first thing, your software is flawed when running the installation packages. I also dislike that you cannot toggle between the contact, company, and opportunity manager on one screen. I have to open separate windows and ALT-TAB between managers. It is a little annoying at times. Also, why can't I share my custom views with others? If Prophet is supposed to help us collaborate, that would be one of the first things I would want. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

If you are looking for a web-based CRM that also integrates with Outlook, then I would recommend this product based on the price point. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

Workflow, transparency, and reporting. I like how this integrates smoothly with Outlook and the fact that if I am remote, I can still get access to the data on an iPhone, iPad, or PC. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Thomas D.

Director of Sales

Telecommunications

Small-Business (50 or fewer emp.)

Updated 1/20/2015

Originally submitted 11/25/2014

"Prophet provides a superior productivity and funnel management tool."

5/5

What do you like best about Prophet CRM?

The ability to customize sales reports and to pull and review funnel reports with sales reps. We also use Prophet as an Account Management tool and I am able to review activity with our Account Manager on all our existing base of clients to monitor contacts, distribution of newsletters, and new services sold. I'm also able to monitor and measure the churn rate of our base. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

We are very pleased with Prophet and do not have an area of dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

Understand the full breath of the tool especially the ability to customize reports to fit the specific requirements of your business. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

Measuring productivity of sales reps and account managers. I can measure close ratios and contact frequency and determine reps effectiveness in building funnels. One of the key benefits realized from using Profit is that it has allowed me to set realistic productivity expectations for sales reps and account managers. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Aaron H.

Sales Executive

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

1/26/2015

"Must have product to keep on top of your clients."

4/5

What do you like best about Prophet CRM?

I love that it is integrated with MS Outlook. It makes setting appointments, tasks and reminders simple to keep track of. If you sync your phone to your Outlook calendar, then you get all of them even while on the go. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

I wish there was a MOBILE app or the mobile website worked. It's a little frustrating that to have to fire up the laptop of the road to update something when we could just do it on our phones. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

If you are using OUTLOOK for work emails, this is a no brainer. Get it and you be glad you did. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

It's helping us effectively stay on top of our current clients as well as the pursuit of new ones. We are generating reports from the system to track how our sales staff is doing and see how they are going from week to week as well as monthly and yearly. Review collected by and hosted on G2.com.