Prophet CRM Reviews & Product Details

Prophet CRM is embedded in Outlook, not simply integrated. This allows Prophet to uniquely leverage the work you and your team already do in Outlook, and automatically associates that activity to the appropriate customer opportunity within Prophet CRM. Whether from your desktop or mobile device, all Outlook-based emails, tasks, and calendar events are automatically tracked and associated to the corresponding opportunity, unburdening your team from administrative entry and giving them more time to sell. With more timely and thorough entry of sales activity data, sales managers gain valuable insight regarding your customers, sales team and sales processes. Combine Prophet CRM's unique Outlook integration with it's comprehensive suite of sales automation and workflow tools, customizable fields, reports, dashboards, and analytics, and you have a powerful application that will drive your business to higher levels of success. Contact us to discover how we partner with you to drive your success.

Seller

Avidian Technologies

Discussions

Prophet CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Warren Stokes

Pricing

Pricing provided by Prophet CRM.

Basic

$25.00

Per User Per Month

View More Pricing Information

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4.4/5(14,392)

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User Insights

Average based on 195 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

Prophet CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Prophet CRM, and what problem is it built to solve?

Prophet CRM is a customer relationship management system built to work within Microsoft Outlook. It helps businesses manage customer interactions, sales processes, and follow-ups in a familiar email environment, with the aim of streamlining workflows and reducing the need to switch between applications.

What languages does Prophet CRM support?

Prophet CRM supports 1 language: English.

What company sizes and industries is Prophet CRM the best fit for?

Prophet CRM’s strongest fit is among small businesses, with mid-market teams also well represented. Reviewer company profiles span several industries, with these segments appearing prominently:

Company size — Small Business: The clearest concentration of positive reviewer profiles.
Company size — Mid-Market: Also a recurring segment, including teams managing shared customer and sales information.
Industry — Construction and machinery: Both appear regularly among positive reviewer profiles.
Industry — Financial services, insurance, and real estate: These relationship- and pipeline-focused fields are also represented.

How long does it take to implement Prophet CRM across a team?

Implementation timelines vary, but reported go-live times most often fall within a day, within a month, or one to three months. Longer rollouts are also reported, so the setup timeline can depend on the scope of the implementation.

Time to go live	Relative frequency
Under 1 day	Among the most commonly reported ranges
Under 1 month	Among the most commonly reported ranges
1–3 months	Among the most commonly reported ranges
3–6 months	Also reported
6–12 months or over 12 months	Less commonly reported
Never	Reported in some cases

What customer support options does Prophet CRM provide, and how do users find the overall support experience?

Support is available through phone, email or help desk, and a knowledge base. The experience can be hands-on and responsive, with users describing helpful, knowledgeable assistance and training; others report slow replies or uneven follow-through.

What is the experience like for teams switching to Prophet CRM from another tool?

Switching to Prophet CRM has often meant moving from a standalone CRM or basic contact-tracking setup to managing customer activity from Outlook. The change can reduce application switching and duplicate data entry, while making it easier to connect emails, follow-ups, and opportunities; transitions can still involve a learning curve and setup work. Named prior tools include ACT, Goldmine, Maximizer, and SAGE.

What tools and platforms does Prophet CRM integrate with, and how do these integrations help users get more value from the product?

Prophet CRM is most often connected with Microsoft Outlook, with users also describing links to productivity tools and business phone systems. These connections help keep customer communications and related work close to contact and opportunity records.

Email and calendar: Microsoft Outlook.
Productivity tools: Microsoft Excel and Word.
Telephony: 3CX and other business phone systems.

What features or capabilities could make Prophet CRM even more useful?

Prophet CRM could be more useful with smoother everyday administration and more flexible reporting. Recurring improvement areas include:

More capable reporting: Make report creation, customization, and pipeline forecasting easier to configure.
Bulk actions: Add bulk editing, tagging, reassignment, and duplicate-management tools to reduce repetitive record-by-record work.
Stronger mobile access: Expand mobile functionality so teams can do more than look up information while away from a computer.
More flexible customization: Improve control over layouts, fields, and shared views to better accommodate different team workflows.

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Jon P.

Industry Manager

Small-Business (50 or fewer emp.)

8/2/2022

"Sales information anywhere"

4/5

What do you like best about Prophet CRM?

Cloud base tech, is easy to operate, and the fact that the program lives inside outlook. Overall the operations of the program is simple. It is nice to see everything in one spread sheet Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

The search feature can take a while and is picking at times. Which is annoying. Not sure how you can improve on this problem. overall not a bad problem just annoying. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Dean S.

Sales Representative

Mid-Market (51-1000 emp.)

11/1/2022

"The application is very user friendly and powerful. The Tech Support is second to none!"

5/5

What do you like best about Prophet CRM?

The ability to store and manage all of our contacts in one, easy to use application. The reporting and lead tracking features are very helpful as well. The interface is very intuitive. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Sometimes the application can take a bit long to start up. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Carlos R.

Sales

Small-Business (50 or fewer emp.)

11/1/2022

"User Friendly"

5/5

What do you like best about Prophet CRM?

You can have a customized view to what you want to see, and remove what you do not need to see. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

You cannot choose which screen the opportunities pop up without closing the entire Outlook software appropriately. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Hans H.

Owner

Small-Business (50 or fewer emp.)

8/3/2022

"Great CRM for small business or capturing the core information."

4/5

What do you like best about Prophet CRM?

Simple straight forward and embedded in Outlook. Support always goes above and beyond other software offerings. Familiar interface and sorting methods for data to get to quick results. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Not as configurable as larger CRMs, for example, data types are very very limited. No calculated fields. Attention to detail on graphics, text boxes and text in the user interface looks like they develop on one machine and do not check for quality. Login screen in the first example, do I need to even go further to explain?! I have a 4k display. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Lisa G.

Administrator - Client Intake

Small-Business (50 or fewer emp.)

8/2/2022

"Prophet Use is Delightful"

4.5/5

What do you like best about Prophet CRM?

We have found Prophet to be customizable to our needs and specific uses. It is truly easy to use and makes our daily jobs much easier. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

There was a bit of a learning curve to get started but nothing insurmountable. Once I used it more than twice it was very simple and easy to use. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Erin H.

Vision Therapist

Small-Business (50 or fewer emp.)

8/2/2022

"Easy to Use!"

5/5

What do you like best about Prophet CRM?

It's so easy to use and has all the info stored in a very customizable way! Perfect for our marketing team. We can categorize every piece of information in exactly the way that we intend to utilize, making marketing campaigns easier and more targeted. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

There are so many components that it's hard to master the system quickly. But I will say that once you do, it's an invaluable piece to add to any business! Other than that, I wouldn't make any changes. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

Auxiliadora C.

Transportation Coordinator

Small-Business (50 or fewer emp.)

5/18/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Prophet is the CRM that is here to stay as it provide excellent results."

4.5/5

What do you like best about Prophet CRM?

CRM Prophet has been a service that since it came to us has not proven to be a reliable and practical tool, since its functionality is quite advanced, it is super easy to use, it provides extensive information about customers, it offers an incredible segmentation system, I love its calendar because it allows you to have all the tasks to be done in an organized way and reminds you of each task so as not to overlook anything. Once Prophet is purchased and implemented in an organization or business, better results can be quickly seen for retaining new customers and increasing sales. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Complaints about the functionality of this service can be said that I do not have, since at all times its operation has been very good and I have not had any problems in itself. I can say that its price is a bit high, but compared to the amount of improvements that can be obtained with prophet, it is a cost worth paying. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

Prophet is the right tool to buy when it comes to increasing sales, retaining new customers and increasing customer satisfaction. It is very easy to purchase and use, ideal for inexperienced marketers as it provides good documentation to educate people on all its features. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

The arrival of Prophet CRM has been wonderful for our company, since it has allowed us to increase satisfaction towards each of our clients, we have been able to carry out solid strategies that allow us to increase the entry of income and new clients, others that should be highlighted that its easy usability allows us to work very comfortably and quickly, which keeps us very satisfied. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Dogbo Jacques Y.

Senior Sales Executive

Mid-Market (51-1000 emp.)

5/18/2022

"simple and very easy to use interface"

4.5/5

What do you like best about Prophet CRM?

What I like about this tool is that it's very interactive, it feels like you're interacting with a robot. it gives you all the information about the products you want. The speed of the answers and the assistance gives you to be patient even if it takes a few minutes more, because you always find success. It appears to me as both a training and information module. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Like any other software or web application it has its disappointing side which is the bugs and slowness of execution sometimes of the tasks, it is rather ordinary because it is the technology and one always foresees that. But I believe that these are things that the Dev team is working hard to solve systematically. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Bob B.

Director of Sales & Marketing

Small-Business (50 or fewer emp.)

5/19/2022

"One of the best CRMs I've used and managed."

5/5

What do you like best about Prophet CRM?

It integrates really well into Outlook. And the fields and reporting are very easy to customize. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Not all of the fields are reportable. I'd also like to see Lat./Long. coordinates integrated for more efficient cold calling routes. Review collected by and hosted on G2.com.

Recommendations to others considering Prophet CRM:

Getting setup and learning reporting took some time (but that would be the case for any CRM system). Prophet customer support is outstanding. Responses are always quick and thorough. I don't lean on Support much anymore but did in the beginning, and they've been key to our satisfaction. Review collected by and hosted on G2.com.

What problems is Prophet CRM solving and how is that benefiting you?

It's been outstanding for providing 2 key reports for our team meetings each week: Won/Loss and Pipeline. These keep us on track. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

5/17/2022

"Needs improvements"

2.5/5

What do you like best about Prophet CRM?

There are items that are good in this customer relationship management software program. I like that I can access it by email and in my outlook. I have used many of its competitors and some are better and some are worse. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

I have used about a dozen different customer relationship management programs over my many years as a sales manager. This one is not that easy to use. I would like it to be easier to enter information into it. I would like it to be able to export or run reports easier as well. Review collected by and hosted on G2.com.