--- title: Prophet CRM Reviews meta_title: 'Prophet CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 195 reviews by the users' company size, role or industry to find out how Prophet CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 195 scale: '5' date_modified: '2026-11-11' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

Prophet CRM Reviews & Product Details

Profile Status

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Pricing

Pricing provided by Prophet CRM.

Basic

$25.00
Per User Per Month
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User Insights

Average based on 195 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

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Per Month

Prophet CRM Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Prophet CRM, and what problem is it built to solve?

Prophet CRM is a customer relationship management system built to work within Microsoft Outlook. It helps businesses manage customer interactions, sales processes, and follow-ups in a familiar email environment, with the aim of streamlining workflows and reducing the need to switch between applications.

What languages does Prophet CRM support?

Prophet CRM supports 1 language: English.

What company sizes and industries is Prophet CRM the best fit for?

Prophet CRM’s strongest fit is among small businesses, with mid-market teams also well represented. Reviewer company profiles span several industries, with these segments appearing prominently:
  • Company size — Small Business: The clearest concentration of positive reviewer profiles.
  • Company size — Mid-Market: Also a recurring segment, including teams managing shared customer and sales information.
  • Industry — Construction and machinery: Both appear regularly among positive reviewer profiles.
  • Industry — Financial services, insurance, and real estate: These relationship- and pipeline-focused fields are also represented.

How long does it take to implement Prophet CRM across a team?

Implementation timelines vary, but reported go-live times most often fall within a day, within a month, or one to three months. Longer rollouts are also reported, so the setup timeline can depend on the scope of the implementation.
Time to go live Relative frequency
Under 1 day Among the most commonly reported ranges
Under 1 month Among the most commonly reported ranges
1–3 months Among the most commonly reported ranges
3–6 months Also reported
6–12 months or over 12 months Less commonly reported
Never Reported in some cases

What customer support options does Prophet CRM provide, and how do users find the overall support experience?

Support is available through phone, email or help desk, and a knowledge base. The experience can be hands-on and responsive, with users describing helpful, knowledgeable assistance and training; others report slow replies or uneven follow-through.

What is the experience like for teams switching to Prophet CRM from another tool?

Switching to Prophet CRM has often meant moving from a standalone CRM or basic contact-tracking setup to managing customer activity from Outlook. The change can reduce application switching and duplicate data entry, while making it easier to connect emails, follow-ups, and opportunities; transitions can still involve a learning curve and setup work. Named prior tools include ACT, Goldmine, Maximizer, and SAGE.

What tools and platforms does Prophet CRM integrate with, and how do these integrations help users get more value from the product?

Prophet CRM is most often connected with Microsoft Outlook, with users also describing links to productivity tools and business phone systems. These connections help keep customer communications and related work close to contact and opportunity records.
  • Email and calendar: Microsoft Outlook.
  • Productivity tools: Microsoft Excel and Word.
  • Telephony: 3CX and other business phone systems.

What features or capabilities could make Prophet CRM even more useful?

Prophet CRM could be more useful with smoother everyday administration and more flexible reporting. Recurring improvement areas include:
  • More capable reporting: Make report creation, customization, and pipeline forecasting easier to configure.
  • Bulk actions: Add bulk editing, tagging, reassignment, and duplicate-management tools to reduce repetitive record-by-record work.
  • Stronger mobile access: Expand mobile functionality so teams can do more than look up information while away from a computer.
  • More flexible customization: Improve control over layouts, fields, and shared views to better accommodate different team workflows.

Prophet CRM Reviews (195)

Reviews

Prophet CRM Reviews (195)

4.1
195 reviews

What do users say?

Generated using AI from real user reviews
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Verified User in Professional Training & Coaching
UP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Prophet 1"
4.5/5
What do you like best about Prophet CRM?

The fact that it is integrated with Outlook makes routines flow more easily. Its interface is simple and easy to use for all types of users. Efficient, ready-to-service customer support via email, phone, help-desk and a good knowledge base. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

It may fail to enter information and may crash, luckily the support works, presenting a solution. I think that updates should be released, so that these problems are solved. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Efficient and cost effective CRM"
4.5/5
What do you like best about Prophet CRM?

Easy integration with outlook. Customer service is excellent and timely, use is efficient and powerful, allows me complete management of clients and transactions. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Opening an opportunity can sometimes be difficult but this is being addressed and I believe will be resolved soon. Review collected by and hosted on G2.com.

TK
Tracey K.
Account Manager
Mid-Market (51-1000 emp.)
"Birches Group Europe Prophet User"
4.5/5
What do you like best about Prophet CRM?

The variety of fields in the system and filtering for different groups Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Reporting tools are tricky to access and the general set-up is not intuitive to navigate Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Great Product for Great Companies"
5/5
What do you like best about Prophet CRM?

The ease of using the Prophet system and being able to conduct business with our customers in addition to locating pertinent information when needed. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

We haven't had any noticeable issues. So far so good. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Prophet by Avidian"
4/5
What do you like best about Prophet CRM?

Prophet CRM is embedded in Outlook, not simply integrated. This allows Prophet to leverage the work you already do in Outlook and automatically associates that activity with the appropriate customer opportunity within Prophet. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

It does not work on Apple products. Otherwise, the product works with no issues unless the internet is down. Review collected by and hosted on G2.com.

Chris S.
CS
Chris S.
Sales Account Executive
Small-Business (50 or fewer emp.)
"Customer Service is Above and Beyond"
5/5
What do you like best about Prophet CRM?

We have been able to automate our sales process and in turn we've saved a ton of time and have become more efficient thanks to Prophet CRM. The analytics have also allowed us to better track our KPI's and grow our business. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

There is a learning curve to learning the software but as soon as you understand how to utilize it, Prophet becomes a must have asset when performing daily CRM activites that our CRMs can't achieve. Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
Small-Business (50 or fewer emp.)
"Prophet acting like a prophet."
5/5
What do you like best about Prophet CRM?

Connecting to outlook, by far. This allows me to be productive, faster. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Nothing yet! haven't found anything that i could say is a disadvantage. Review collected by and hosted on G2.com.

Andrew K.
AK
Andrew K.
Saskatchewan district manager
Mid-Market (51-1000 emp.)
"Very helpful tool to track and maintain a list of client contact information and tracking proposals."
4/5
What do you like best about Prophet CRM?

I like how it tracks proposals and sets a calendar event to touch base on sent proposals. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

Nothing, it all works well. I don't see any areas that require major improvement. Review collected by and hosted on G2.com.

RL
Randy L.
President
Small-Business (50 or fewer emp.)
"If Outlook is You Email Client, The Prophet Should Be Your CRM"
5/5
What do you like best about Prophet CRM?

Prophet it the only platform that I've found to be a fully-functional CRM that integrates directly within Outlook. Let me say that again,....it's the ONLY CRM that fully integrates with Outlook. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

There is always room for improvement and Prophet as good as it is, could always improve. That said, when I bring issues and ideas to Prophet, they listen and I do see improvements implemented again and again. Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Very user friendly"
4.5/5
What do you like best about Prophet CRM?

All info you need is in one screen view. Review collected by and hosted on G2.com.

What do you dislike about Prophet CRM?

can't have email & prophet open together Review collected by and hosted on G2.com.

Questions about Prophet CRM? Ask real users or explore answers from the community

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What is Prophet CRM used for?

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Pricing Options

Pricing provided by Prophet CRM.

Basic

$25.00
Per User Per Month
View More Pricing Information
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Prophet CRM Features
Contact & Account Management
Opportunity & Pipeline Mgmt.
Task / Activity Management
Email Marketing
Lead Management
Case Management
Customer Support Portal
Knowledge Base
Reporting
Dashboards
Forecasting
Categories on G2
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