They have excellent customer support (verbally and screen sharing) during the week, but not on the weekend, Billing component is well integrated for follow-up and secondary billing and finding status of claims, scheduling is easy, Good documentation on how things work, although it is not always up to date. on board, good insurance eligibility evaluation (though it doesn't always work, and it's not clear why).
Their assistance in helping with creating sign-in documents is excellent (you must use Word).
Patient registration is easy and fast. The ordering of drugs is easy, but if when sending it, which is verified by Surescripts, if the script doesn't go through immediately (i.e., pending), you can't be sure it is going to go through, and you can't cancel a medication that is pending. Review collected by and hosted on G2.com.
The most disturbing problem is that the program is unstable. It crashes all the time, and you lose data, have to re-do everything while patients wait (or on your own time). This alone makes this a risky choice. While they are aware they have this problem, it has not gotten better).
The onboarding of lab and radiology tests is a bit confusing unless you use the major labs. So small practices may find this a bit cumbersome.
While there are little issues, they go with any software's design.
For example, the limitation on file size to 4 MB, limits adding records that are sent to you to about 11 pages, so you have to split it up and do multiple uploads. Occasionally, the uploading process will fail and you have to repeat the entire process all over. Review collected by and hosted on G2.com.
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