Practice Mate

3.8
(6)

Office Ally's Practice Mate is a Web-based medical practice management system for small to midsized practices with multiple offices.

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Practice Mate Reviews

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Showing 6 Practice Mate reviews
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Practice Mate review by User in Hospital & Health Care
User in Hospital & Health Care
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"Somewhat confusing"

What do you like best?

I like that you can file claims using this platform. It is connected with Office Ally EHR and Service Center. It took me a little to figure out how all of the 3 parts flow together but once you figure it out, it is not hard. They do provide a lot of free training. The customer service rep calls you and teaches you for an hour how to use the system. The training is free. They help you set your practice up. Their service center is free. You only pay $30.00 if you want to use their EHR. Filing claims is free and technically you can use their program for free just for filing claims. They are contracted with 5000 insurance companies, which is pretty awesome.

What do you dislike?

It took me some time to figure out how all three parts flow together. For example, you make your progress notes in the EHR and use Practice Mate to file claims. There is also service center, which is purely for claim filing. It takes a little bit to learn.

Recommendations to others considering the product:

Get a lot of training from their technical support

What problems are you solving with the product? What benefits have you realized?

I use it for filing claims. I like that I can use one platform for all of the insurance companies.

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Practice Mate review by User
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"Great Product"

What do you like best?

I love how easy and user friendly the program is. It is easy to understand and you can use just the pieces that you need to from it.

What do you dislike?

I don't like how clunky it is at times. There are parts that seem to not work as good. I also wish it were more focused to mental health offices.

What problems are you solving with the product? What benefits have you realized?

I have been able to streamline my practice and keep less paper records. I also am able to access information from anywhere, which is great.

What Optometry solution do you use?

Thanks for letting us know!
Practice Mate review by User in Mental Health Care
User in Mental Health Care
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"Use in private practice"

What do you like best?

What I like best is the ease of creating and deleting my templates for scheduling. I can look at what I want to see in a patient's info and move on.

What do you dislike?

I haven't had any negative experiences recently with practice mate. I wish it was easier to see when a message comes through from a patient.

What problems are you solving with the product? What benefits have you realized?

Practice mate has made it easy to share information between clinicians. I didn't have any worries when I went out on maternity leave that another clinician couldn't find what they needed! Running reports to see what I've done has been very smooth.

Practice Mate review by User
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"Use this software to create and keep track patients schedules and paperwork"

What do you like best?

I am not in immediate use of this, the front desk is. But from the times I’ve used it to schedule a patient or look up a patient I like the ease of use beat

What do you dislike?

Since I do not use this as much as the front desk staff I am unaware of any dislikes. From my use I have enjoyed the software.

What problems are you solving with the product? What benefits have you realized?

Makes looking up patient records easier and faster

Practice Mate review by User in Financial Services
User in Financial Services
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"It does what it says!"

What do you like best?

I often travel abroad and work remotely in another time zone. Sometimes where I am, it's a day later than in the U.S. Practice Mate will not allow you to (accidentally) submit claims for a future date from the U.S., even though the date auto-filled based on where I am or my computer's date.

What do you dislike?

I don't like how it doesn't catch missing "rendering provider" field; it allows claim to be submitted then rejects it.

Recommendations to others considering the product:

Fully learn all features and explore settings.

What problems are you solving with the product? What benefits have you realized?

Quick and easy claims submission.

Practice Mate review by Administrator
Administrator
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"Good for small practices."

What do you like best?

Let my boss add in breaks and notes for patients and appointments; Copay information, etc.

What do you dislike?

A bit clunky, the system takes a bit to get used to but not too long.

What problems are you solving with the product? What benefits have you realized?

Auto-fill patient info to schedule. Convenient.

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* We monitor all Practice Mate reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.