--- title: Practice Mate by Office Ally Reviews meta_title: 'Practice Mate by Office Ally Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Practice Mate by Office Ally works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 15 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Practice Mate by Office Ally Reviews **Vendor:** Office Ally **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 3.9/5.0 **Total Reviews:** 15 ## About Practice Mate by Office Ally Practice Mate by Office Ally is a comprehensive practice management solution used by over 25,000 healthcare organizations. It simplifies revenue cycle management and assists in HIPAA-compliant recordkeeping for new and existing practices. Its user-friendly interface offers easy billing management that checks eligibility and benefits and manages claim submission and tracking. Its seamless integration with other Office Ally solutions provides additional functionality such as patient intake, reminders, e-prescriptions, and more. With no cost, commitment, or implementation, you can get started today to help reduce unnecessary administrative tasks, enhance provider job satisfaction, and improve the overall patient experience. ## Practice Mate by Office Ally Pros & Cons **What users like:** - Users find the **easy scheduling** process in Practice Mate highly efficient and user-friendly for managing appointments. (1 reviews) - Users appreciate the **well-integrated billing system** for effective follow-up and claims status management. (1 reviews) - Users value the **ease of scheduling** with Practice Mate, making patient management efficient and straightforward. (1 reviews) - Users value the **efficient claims management** and appreciate the seamless billing integration for tracking and follow-up. (1 reviews) - Users praise the **excellent customer support** of Practice Mate, especially for assistance during the week. (1 reviews) - Ease of Use (1 reviews) - Helpful (1 reviews) - Scheduling (1 reviews) - Scheduling Ease (1 reviews) - Setup Ease (1 reviews) **What users dislike:** - Users find the **onboarding instructions confusing** , making it difficult for small practices to streamline lab and radiology tests. (1 reviews) - Users experience **unstable data management** with frequent crashes and cumbersome uploading processes, impacting efficiency and productivity. (1 reviews) - Users report significant **data management issues** with Practice Mate, including frequent crashes and cumbersome uploading processes. (1 reviews) - Users report **frequent delays** due to system crashes and cumbersome uploading processes, causing frustration and inefficiency. (1 reviews) - Users often find the **difficult setup** of Practice Mate cumbersome, especially with lab and radiology test onboarding. (1 reviews) - Document Management (1 reviews) - Limited Features (1 reviews) - Limited Storage (1 reviews) - Scheduling Problems (1 reviews) - System Unreliability (1 reviews) ## Practice Mate by Office Ally Reviews ### 1. Good for scheduling, not billing **Rating:** 2.5/5.0 stars **Reviewed by:** Cheyenne C. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Practice Mate by Office Ally?** What I like best is the scheduling portion. Its quick and easy to navigate **What do you dislike about Practice Mate by Office Ally?** the billing portion of the system needs work. Could use a better way to filter payments applied to certain dates **Recommendations to others considering Practice Mate by Office Ally:** They need to Work on improving the billing aspect of the system. But it is a good scheduling software **What problems is Practice Mate by Office Ally solving and how is that benefiting you?** Not many benefits. Training staff to schedule was quick and easy. ### 2. Great Product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Practice Mate by Office Ally?** I love how easy and user friendly the program is. It is easy to understand and you can use just the pieces that you need to from it. **What do you dislike about Practice Mate by Office Ally?** I don't like how clunky it is at times. There are parts that seem to not work as good. I also wish it were more focused to mental health offices. **What problems is Practice Mate by Office Ally solving and how is that benefiting you?** I have been able to streamline my practice and keep less paper records. I also am able to access information from anywhere, which is great. ### 3. Somewhat confusing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Practice Mate by Office Ally?** I like that you can file claims using this platform. It is connected with Office Ally EHR and Service Center. It took me a little to figure out how all of the 3 parts flow together but once you figure it out, it is not hard. They do provide a lot of free training. The customer service rep calls you and teaches you for an hour how to use the system. The training is free. They help you set your practice up. Their service center is free. You only pay $30.00 if you want to use their EHR. Filing claims is free and technically you can use their program for free just for filing claims. They are contracted with 5000 insurance companies, which is pretty awesome. **What do you dislike about Practice Mate by Office Ally?** It took me some time to figure out how all three parts flow together. For example, you make your progress notes in the EHR and use Practice Mate to file claims. There is also service center, which is purely for claim filing. It takes a little bit to learn. **Recommendations to others considering Practice Mate by Office Ally:** Get a lot of training from their technical support **What problems is Practice Mate by Office Ally solving and how is that benefiting you?** I use it for filing claims. I like that I can use one platform for all of the insurance companies. ### 4. It does what it says! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Practice Mate by Office Ally?** I often travel abroad and work remotely in another time zone. Sometimes where I am, it's a day later than in the U.S. Practice Mate will not allow you to (accidentally) submit claims for a future date from the U.S., even though the date auto-filled based on where I am or my computer's date. **What do you dislike about Practice Mate by Office Ally?** I don't like how it doesn't catch missing "rendering provider" field; it allows claim to be submitted then rejects it. **Recommendations to others considering Practice Mate by Office Ally:** Fully learn all features and explore settings. **What problems is Practice Mate by Office Ally solving and how is that benefiting you?** Quick and easy claims submission. ## Practice Mate by Office Ally Discussions - [How do I bill with Office Ally?](https://www.g2.com/discussions/how-do-i-bill-with-office-ally) - 1 comment - [How do you use practice mate?](https://www.g2.com/discussions/how-do-you-use-practice-mate) - 1 comment - [What is practice mate?](https://www.g2.com/discussions/what-is-practice-mate) - 1 comment - [What are the features of practice management software?](https://www.g2.com/discussions/practice-mate-what-are-the-features-of-practice-management-software) - 1 comment - [View Practice Mate by Office Ally pricing details and edition comparison](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+08%3A00%3A19+-0500&secure%5Bsession_id%5D=8f13f1b1-06bb-4edb-805f-0a67cf67de32&secure%5Btoken%5D=28c93ab1203b61904357fc86d1fbd7b8b78a17356f1e07b6ffdaae84b06652a9&format=llm_user) ## Practice Mate by Office Ally Features **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Platform Content** - Automation - File Sharing **Agentic AI - Medical Billing** - Natural Language Interaction **Additional Functionality** - Workflow Management - Charting - Practice Management - Secure Data Storage - Customizable Dashboard - Generative AI - Scheduling - Invoice History - HIPAA Compliant - Electronic Payments - Online Intake Forms - Dunning Management - Records Management - Reminders - Credit Card Processing - Accounting - Document Management - E-Prescribing - Remittance Advice - PACS Integration - Customizable Templates - Historical Reporting - Compliance Tracking - Billing & Invoicing - Claims Management - Data Import/Export - Live Chat - Code & Charge Entry - Financial Management - Reporting & Statistics - Claims Scrubbing - Quotes/Estimates - Activity Dashboard - Customizable Reports - API - Self Service Portal - Real-Time Reporting - Appointment Management - Insurance Eligibility Verification - Real-Time Data - Forms Management - AI Copilot - Revenue Management - Multi-Location - Payment Collection - Customer Database - Calendar Management **Added Efficiencies** - EMR/EHR - Compliance - Medical Billing - Patient Information Management - Medical Billing - Third-Party Integrations - Data Integration - Tax Management - Expense Management - Claims Management - Fixed Asset Management - Materials Management - Cash Management - Workflow Management - Subscription Management - Invoice Management - Audit Management - Availability Management - Employee Management - Insurance Management - Practice Management - Care Plan Management - Appointment Management - Compliance Management - Records Management - Document Management - Calendar Management - Assessment Management - Template Management - Patient Records Management - Inventory Management - Communication Management - EMR/EHR - Forms Management - Contact Management - Accounting Integration - Out-Patient Management - Payroll Management - Physician Management - Registration Management - Task Management - Policy Management - Revenue Management - In-Patient Management - Lab Information Management - Bed Management - Patient Flow Management - Vaccine Management - Financial Management - Telemedicine Integration **Platform Performance** - Reporting **Additional Functionality** - Compliance Tracking - Self Service Portal - Document Storage - Activity Tracking - Charting - Reporting & Statistics - API - HIPAA Compliant - Activity Dashboard - Appointment Scheduling - Customizable Reports - Real-Time Updates - E-Prescribing - Scheduling - Pharmacy - Generative AI - AI Copilot - Real-Time Data - Data Import/Export - Client Portal - Real-Time Reporting - Automated Scheduling - Multi-Location - Alerts/Notifications - Order Entry - Access Controls/Permissions - Customizable Templates - Reminders - Project Accounting - Medical Coding - Payment Processing - Payment Reconciliation - Approval Process Control - Revenue Recognition - Resource Allocation & Planning - General Ledger - Mobile Access - Purchasing & Receiving - For Medical Purposes - Secure Data Storage - Financial Reporting - Accounts Payable - Accounts Receivable - Budgeting/Forecasting - Financial Analysis - Electronic Payments - Patient Scheduling - Live Chat - Patient Engagement - Physician Scheduling - Multi-Physician - Patient Portal - Telemedicine - Insurance Eligibility Verification - Claims Scrubbing - Patient Intake - Clinic Interoperability - SOAP notes - Billing & Invoicing - Task Scheduling - Chat/Messaging - Goal Setting/Tracking - For Occupational Therapists - Progress Tracking - Progress Reports - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Customer Database - Real-Time Notifications - Monitoring - Patient Location Tracking - SMS Messaging - Contact Database - Surveys & Feedback - Real-Time Monitoring - Clinical Notes - Credit Card Processing - Growth Charts - Scheduled/Automated Reports - Immunization & Allergy Tracking - Medical History Records - Treatment Planning - Coding Assistance - Email Reminders - Availability Indicator - For Podiatrists - Online Intake Forms - Customizable Fields - Imaging and X-rays - Calendar Sync - Customizable Branding - Facility Scheduling - Referral Tracking - For Speech Therapists - Historical Reporting **Platform Additional Functionality** - Messaging - Task Management - Dashboard **Platform Interoperability** - API **Platform Data** - Alerts and Notifications - Platform Search **Platform Basics** - HIPAA Compliance ## Top Practice Mate by Office Ally Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (632 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews)