Practice Mate by Office Ally Reviews & Product Details

I love how easy and user friendly the program is. It is easy to understand and you can use just the pieces that you need to from it. Review collected by and hosted on G2.com.

I don't like how clunky it is at times. There are parts that seem to not work as good. I also wish it were more focused to mental health offices. Review collected by and hosted on G2.com.

What I like best is the ease of creating and deleting my templates for scheduling. I can look at what I want to see in a patient's info and move on. Review collected by and hosted on G2.com.

I haven't had any negative experiences recently with practice mate. I wish it was easier to see when a message comes through from a patient. Review collected by and hosted on G2.com.

I like that you can file claims using this platform. It is connected with Office Ally EHR and Service Center. It took me a little to figure out how all of the 3 parts flow together but once you figure it out, it is not hard. They do provide a lot of free training. The customer service rep calls you and teaches you for an hour how to use the system. The training is free. They help you set your practice up. Their service center is free. You only pay $30.00 if you want to use their EHR. Filing claims is free and technically you can use their program for free just for filing claims. They are contracted with 5000 insurance companies, which is pretty awesome. Review collected by and hosted on G2.com.

It took me some time to figure out how all three parts flow together. For example, you make your progress notes in the EHR and use Practice Mate to file claims. There is also service center, which is purely for claim filing. It takes a little bit to learn. Review collected by and hosted on G2.com.

I often travel abroad and work remotely in another time zone. Sometimes where I am, it's a day later than in the U.S. Practice Mate will not allow you to (accidentally) submit claims for a future date from the U.S., even though the date auto-filled based on where I am or my computer's date. Review collected by and hosted on G2.com.

I don't like how it doesn't catch missing "rendering provider" field; it allows claim to be submitted then rejects it. Review collected by and hosted on G2.com.

Let my boss add in breaks and notes for patients and appointments; Copay information, etc. Review collected by and hosted on G2.com.

A bit clunky, the system takes a bit to get used to but not too long. Review collected by and hosted on G2.com.