--- title: Practice Mate by Office Ally Reviews meta\_title: 'Practice Mate by Office Ally Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how Practice Mate by Office Ally works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 15 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### Practice Mate by Office Ally Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **easy scheduling** process in Practice Mate highly efficient and user-friendly for managing appointments. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449167&qs=pros-and-cons#reviews) Users appreciate the **well-integrated billing system** for effective follow-up and claims status management. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449350&qs=pros-and-cons#reviews) Users value the **ease of scheduling** with Practice Mate, making patient management efficient and straightforward. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449310&qs=pros-and-cons#reviews) Users value the **efficient claims management** and appreciate the seamless billing integration for tracking and follow-up. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449317&qs=pros-and-cons#reviews) Users praise the **excellent customer support** of Practice Mate, especially for assistance during the week. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449368&qs=pros-and-cons#reviews) Users find the **onboarding instructions confusing** , making it difficult for small practices to streamline lab and radiology tests. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449365&qs=pros-and-cons#reviews) Users experience **unstable data management** with frequent crashes and cumbersome uploading processes, impacting efficiency and productivity. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449300&qs=pros-and-cons#reviews) Users report significant **data management issues** with Practice Mate, including frequent crashes and cumbersome uploading processes. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449182&qs=pros-and-cons#reviews) Users report **frequent delays** due to system crashes and cumbersome uploading processes, causing frustration and inefficiency. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449203&qs=pros-and-cons#reviews) Users often find the **difficult setup** of Practice Mate cumbersome, especially with lab and radiology test onboarding. [(1 mentions)](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449163&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Practice Mate by Office Ally ##### 1. Appointment Scheduling Users find the **easy scheduling** process in Practice Mate highly efficient and user-friendly for managing appointments. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449167&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you like about Practice Mate by Office Ally? They have excellent customer support (verbally and screen sharing) during the week, but not on the weekend, Billing component is well integrated for ##### 2. Billing Users appreciate the **well-integrated billing system** for effective follow-up and claims status management. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449350&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you like about Practice Mate by Office Ally? They have excellent customer support (verbally and screen sharing) during the week, but not on the weekend, Billing component is well integrated for ##### 3. Booking Ease Users value the **ease of scheduling** with Practice Mate, making patient management efficient and straightforward. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449310&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you like about Practice Mate by Office Ally? They have excellent customer support (verbally and screen sharing) during the week, but not on the weekend, Billing component is well integrated for ##### 4. Claims Management Users value the **efficient claims management** and appreciate the seamless billing integration for tracking and follow-up. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449317&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you like about Practice Mate by Office Ally? They have excellent customer support (verbally and screen sharing) during the week, but not on the weekend, Billing component is well integrated for ##### 5. Customer Support Users praise the **excellent customer support** of Practice Mate, especially for assistance during the week. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449368&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you like about Practice Mate by Office Ally? They have excellent customer support (verbally and screen sharing) during the week, but not on the weekend, Billing component is well integrated for ### 5 Cons or Disadvantages of Practice Mate by Office Ally ##### 1. Confusing Instructions Users find the **onboarding instructions confusing** , making it difficult for small practices to streamline lab and radiology tests. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449365&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you dislike about Practice Mate by Office Ally? The most disturbing problem is that the program is unstable. It crashes all the time, and you lose data, have to re-do everything while patients wait ##### 2. Data Management Users experience **unstable data management** with frequent crashes and cumbersome uploading processes, impacting efficiency and productivity. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449300&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you dislike about Practice Mate by Office Ally? The most disturbing problem is that the program is unstable. It crashes all the time, and you lose data, have to re-do everything while patients wait ##### 3. Data Management Issues Users report significant **data management issues** with Practice Mate, including frequent crashes and cumbersome uploading processes. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449182&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you dislike about Practice Mate by Office Ally? The most disturbing problem is that the program is unstable. It crashes all the time, and you lose data, have to re-do everything while patients wait ##### 4. Delays Users report **frequent delays** due to system crashes and cumbersome uploading processes, causing frustration and inefficiency. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449203&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you dislike about Practice Mate by Office Ally? The most disturbing problem is that the program is unstable. It crashes all the time, and you lose data, have to re-do everything while patients wait ##### 5. Difficult Setup Users often find the **difficult setup** of Practice Mate cumbersome, especially with lab and radiology test onboarding. [ See 1 mentions ](https://www.g2.com/products/practice-mate-by-office-ally/reviews?filters%5Bsentiment_snippet%5D=2449163&qs=pros-and-cons#reviews) See Related User Reviews RK Ronald K. Small-Business (50 or fewer emp.) 1.0/5 "Frequent Crashes and Data Loss Make It a Risky Choice" What do you dislike about Practice Mate by Office Ally? The most disturbing problem is that the program is unstable. 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Practitioner Small-Business (50 or fewer emp.) 2/26/2026 "Frequent Crashes and Data Loss Make It a Risky Choice" 1/5 What do you like best about Practice Mate by Office Ally? They have excellent customer support (verbally and screen sharing) during the week, but not on the weekend, Billing component is well integrated for follow-up and secondary billing and finding status of claims, scheduling is easy, Good documentation on how things work, although it is not always up to date. on board, good insurance eligibility evaluation (though it doesn't always work, and it's not clear why). Their assistance in helping with creating sign-in documents is excellent (you must use Word). Patient registration is easy and fast. The ordering of drugs is easy, but if when sending it, which is verified by Surescripts, if the script doesn't go through immediately (i.e., pending), you can't be sure it is going to go through, and you can't cancel a medication that is pending. Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? The most disturbing problem is that the program is unstable. It crashes all the time, and you lose data, have to re-do everything while patients wait (or on your own time). This alone makes this a risky choice. While they are aware they have this problem, it has not gotten better). The onboarding of lab and radiology tests is a bit confusing unless you use the major labs. So small practices may find this a bit cumbersome. While there are little issues, they go with any software's design. For example, the limitation on file size to 4 MB, limits adding records that are sent to you to about 11 pages, so you have to split it up and do multiple uploads. Occasionally, the uploading process will fail and you have to repeat the entire process all over. Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? It solves entering new patient demographics very easy, it needs a few more customizable fields. Nice way of handling different type of patient appointments and attendance (or lack of). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EB Elisabeth B. Small-Business (50 or fewer emp.) 2/20/2024 "Affordable clearinghouse for independent clinicians." 5/5 What do you like best about Practice Mate by Office Ally? Affordable and easy to use. I like it better than other clearinhouses that I am using because other insurance companies only allow some other, and I wish I could use Office Ally for all insurance submissions. Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? I need more trainings but I'm certain Office Ally would provide them if asked. Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? The ability to interact with insurance companies, communicate my work and get paid. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/13/2022 "Affordable option for low insurance volume practices" 4/5 What do you like best about Practice Mate by Office Ally? Affordable cost, simplicity of use, does most what I need Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? Doesn't integrate with my EMR Elation. User interface is not the prettiest Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? Billing insurances, getting ERAs, keeping track of patient billing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Faizan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Faizan A.") FA Faizan A. Assistant Manager Mid-Market (51-1000 emp.) 10/21/2021 "More services less charge" 5/5 What do you like best about Practice Mate by Office Ally? Best thing in officeally practice mate is very easy and user friendly and important part is he charge very low if you are using EHR. Also they are updated regularly to meet provider need in RCM Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? Some time work little slow during the check posting. But they are trying to improve Review collected by and hosted on G2.com. Recommendations to others considering Practice Mate by Office Ally: Try to use one time and hope you are save a lot of your time plus money Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? We are using for our healthcare doctors they are working with a lot of insurances in USA very good to submit a pain claim to Insurance. Practice mate offer eligibility of big insurances if you are using practice mate then you don't need to open a insurances portal to verify eligibility of patients Review collected by and hosted on G2.com. Show More 10/11/2024 Validated ReviewerIncentivizedSource: G2 invite CC Cathy C. Small-Business (50 or fewer emp.) 8/6/2020 "Practice Mate -Easy to use" 5/5 What do you like best about Practice Mate by Office Ally? It is simple, easy and user friendly. PM includes all the features you would need to bill claims to any insurance in any state, paper or electronically. Posting payments are easy and can be tracked efficiently. Patient statements can be created in a PDF for submission by professional statement companies. Reports are clear and concise and can be created in PDF or spreadsheet format. Training is readily available. Upgrades are free and constant as new things come about. Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? Statements are not generated in the most appealing manor, I send mine out for mailing. Customer service can take a bit long for results. ERAS do not post themselves, but they do come into the payment feature for manual auto posting. Review collected by and hosted on G2.com. Recommendations to others considering Practice Mate by Office Ally: If you have a smaller practice with 1-4 providers, this is a great system. Billing companies can have access to all their clinics from one log on or create separate agreements for each. This system can be used with any provider type anywhere in the US. PM training makes it easy to get up and running quickly. Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? PM allows for 24/7 access by all users, if permissions are given. This allows providers to answer some of their own questions. It is easy to train staff, giving more time to productivity. Can be accessed remotely, a big deal in this COVID time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 10/7/2020 "Great Product" 5/5 What do you like best about Practice Mate by Office Ally? I like the ease of the program in using it. It is easy to use and to add new clients and to manage them. The program makes it a lot easier to manage my practice and to keep track of my clients. It integrates the charting, billing, and payments all into one place. The customer service is great and very helpful and responsive. Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? The system can be clunky at times, although things can be figured out. Review collected by and hosted on G2.com. Recommendations to others considering Practice Mate by Office Ally: I would make sure that it meets all the needs that you have. Also, if you are going to use it for submitting claims, it can be expensive if you have majority of non-participating providers - as it is very expensive. Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? It is a great practice management system and helps to manage all aspects of my business. Review collected by and hosted on G2.com. Show More 11/24/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Waheed I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Waheed I.") WI Waheed I. Chief Executive Officer Small-Business (50 or fewer emp.) 9/17/2020 "Cost effective solution" 3.5/5 What do you like best about Practice Mate by Office Ally? it is very cost-effective as compared to its peers. Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? it has limited reporting as compared to the software that I have used over the years. Review collected by and hosted on G2.com. Recommendations to others considering Practice Mate by Office Ally: If you are a start-up and looking for a cost-effective solution, then practice mate is the right choice Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? it covers everything from a clinical practice standpoint, so it is good in that regard. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 6/26/2019 "Easy to use" 4.5/5 What do you like best about Practice Mate by Office Ally? I like how it is easy to use and that everything is well organized. I also like the layout because you are able to color code appointments so that it is easier to distinguish which patients are what. Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? The only thing I dislike about this software is that it is slow at times. Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? This has impacted my work by consistently helping me to be organized with easy access. Without the quick access and colored format, I wouldn't have been as efficient with my working style than I would if I didn't have it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CC Cheyenne C. Office manager Small-Business (50 or fewer emp.) 5/31/2019 "Good for scheduling, not billing " 2.5/5 What do you like best about Practice Mate by Office Ally? What I like best is the scheduling portion. Its quick and easy to navigate Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? the billing portion of the system needs work. Could use a better way to filter payments applied to certain dates Review collected by and hosted on G2.com. Recommendations to others considering Practice Mate by Office Ally: They need to Work on improving the billing aspect of the system. But it is a good scheduling software Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? Not many benefits. Training staff to schedule was quick and easy. Review collected by and hosted on G2.com. Show More 6/3/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 5/13/2019 "Use this software to create and keep track patients schedules and paperwork" 5/5 What do you like best about Practice Mate by Office Ally? I am not in immediate use of this, the front desk is. But from the times I’ve used it to schedule a patient or look up a patient I like the ease of use beat Review collected by and hosted on G2.com. What do you dislike about Practice Mate by Office Ally? Since I do not use this as much as the front desk staff I am unaware of any dislikes. From my use I have enjoyed the software. Review collected by and hosted on G2.com. What problems is Practice Mate by Office Ally solving and how is that benefiting you? Makes looking up patient records easier and faster Review collected by and hosted on G2.com. 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