--- title: PowerReviews Reviews meta_title: 'PowerReviews Reviews 2026: Details, Pricing, & Features | G2' meta_description: Authenticated user reviews for PowerReviews. Ratings & reviews, pricing, features and more direct from current companies using PowerReviews. aggregate_rating: rating_value: 4.4 review_count: 196 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # PowerReviews Reviews **Vendor:** Syndigo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 196 ## About PowerReviews A UGC partner passionate about growing your business. Solicit more user-generated content, expand its reach, and then analyze holistically to drive conversions, sales and grow. Ratings & Reviews Collect more review content. Display for maximum impact. Inspire buyer confidence. Drive conversions and sales. Product Sampling Proven money-saving process to generate fresh ratings and reviews content fast. User-Generated Content Sharing Expand reach and acquire customers at scale with our extensive network. Analyze. Benchmark. Grow Optimize your UGC program. Understand, benchmark, and enhance product and CX. Grow your business. Store Experience Feedback Understand and optimize in-store experience, while simultaneously building loyalty and driving sales. ## PowerReviews Pros & Cons **What users like:** - Users appreciate the **ease of use** of PowerReviews, benefiting from its intuitive dashboard and seamless integrations. (8 reviews) - Users admire the **robust capabilities** of PowerReviews for gathering and managing client feedback effectively. (5 reviews) - Users appreciate the **robust capabilities** of PowerReviews for gathering and analyzing client information across multiple channels. (4 reviews) - Users commend the **effective reputation management** provided by PowerReviews, enhancing credibility and boosting sales through authentic reviews. (4 reviews) - Users highlight the **visibility growth** enabled by PowerReviews, enhancing their reputation and boosting sales through insightful analytics. (4 reviews) - Users value the **intuitive analytics capabilities** of PowerReviews, enhancing their understanding of product performance effectively. (3 reviews) - Users value the **data accuracy** provided by PowerReviews, finding it easy to manipulate and export within the dashboard. (3 reviews) - Users appreciate the **ease of use** and effectiveness of PowerReviews in managing and boosting product reviews. (3 reviews) - Users praise the **excellent customer support** of PowerReviews, appreciating the team's attentiveness and user perspective. (2 reviews) - Design Quality (2 reviews) **What users dislike:** - Users find PowerReviews to be **expensive** , particularly challenging for smaller players due to high costs and limited integration. (4 reviews) - Users criticize the **missing features** of PowerReviews, particularly the lack of display options and dashboard functionality. (4 reviews) - Users experience **slow performance** with PowerReviews, facing delays in features, UI changes, and email notifications. (3 reviews) - Users express frustration over **poor customer support** , feeling a lack of proactive assistance and inadequate guidance. (2 reviews) - Users note the **poor integration** of PowerReviews, complicating compatibility with essential tools and limiting customization options. (2 reviews) - Users desire a more functional review dashboard and express concerns over **lack of proactive support and transparency**. (2 reviews) - Users struggle with **access issues** in PowerReviews, requiring significant effort and potential additional costs. (1 reviews) - Complexity (1 reviews) - Users desire improved **dashboard functionality** for tracking actions and express concerns over lack of proactive support. (1 reviews) - Users report a **significant delay** in email notifications, often taking around an hour to arrive. (1 reviews) ## PowerReviews Reviews ### 1. Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about PowerReviews?** Good realtime feedback, on the fly reports, good account reps. **What do you dislike about PowerReviews?** Sometimes the dashboards can be very slow. **What problems is PowerReviews solving and how is that benefiting you?** Insights on an individual store and product level. Working on this now. **Official Response from Sarah Cougill:** > Hi there! Thanks for taking the time to leave us a thoughtful review. Glad to hear you're enjoying the insights and reporting–will pass your dashboard feedback onto the team. All the best! -Sarah from PowerReviews ### 2. Very Solid Solution for Niche Situations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about PowerReviews?** The ability to moderate and sort reviews **What do you dislike about PowerReviews?** Would be great to add more custom features **What problems is PowerReviews solving and how is that benefiting you?** I work in a regulated industry and I need to make sure that only compliant reviews are actually posted, this moderation software is beneficial to help me make sure that only things that are acceptable actually appear on my site. **Official Response from Sarah Cougill:** > Hi there, thanks for taking the time to leave us a review! Glad to hear you are liking moderation and sorting. All the best! -Sarah from PowerReviews ### 3. Great all in one UGC everything solution, including reviews! **Rating:** 4.5/5.0 stars **Reviewed by:** Ayelet F. | In House Counsel & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2020 **What do you like best about PowerReviews?** I love the interface of the backend and the ability to customize it on the front end for product landing page visual consistency. We have customized our pages extensively to give a seamless consumer journey. I like how the PowerReviews team has consistently strived to improve their platform and software. We have taken advantage of their different tools to help our customers get a great idea about their product before purchasing. **What do you dislike about PowerReviews?** I don't like that the platform doesn't support metadata and that the content isn't native on the page harming SEO, it looks great but wish it was benefitting our SEO efforts more. I really wish we could have native content like "highlighted" reviews that would feed into the native product page. **Recommendations to others considering PowerReviews:** I have enjoyed the experience working with PowerReviews. They have a very robust solution for gathering data, sampling, getting visuals to aid consumers in their decisions to purchase a product. **What problems is PowerReviews solving and how is that benefiting you?** Gathering reviews and UGC data. We really like that the backend is easy to use and moderate. The reporting is great and very robust. I have also enjoyed working with the team to get optimal results. **Official Response from Andrew Smith:** > Thanks Ayelet for a great review. We will continue to strive to improve the service and technology capabilities we deliver to you. We look forward to telling you all about how our platform helps with SEO at your next business review, which I gather is already scheduled. We obviously haven't done a good job of communicating that so far but will put that right at that meeting. PowerReviews Team ### 4. Wonderful to work with, but they need their own syndication channels **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about PowerReviews?** Wonderful to work with, fairly simple to manage the technical integration **What do you dislike about PowerReviews?** Still have to syndicate through BizarreVoice, which is a substantial extra expense and some technical lift **What problems is PowerReviews solving and how is that benefiting you?** Added a huge number of reviews for products and have high coverage of products reviewed **Official Response from Andrew Smith:** > Thanks for a great review. We pride ourselves in our market-leading customer support and we're glad you recognize this. We will continue to work hard at improving our network. Please reach out to your Customer Success Manager if you'd like more information on that. PowerReviews Team. ### 5. Amazing platform and incredible customer account team and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Kat B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about PowerReviews?** The account team I work with at PowerReviews is amazing, as is the ease of navigating the backend of their platform. First of all, the account team that I've worked with at Power Reviews have always been extremely helpful and have always gone above and beyond to work with me on pricing and making sure my company is getting the best solution for what our needs are with implementing power reviews. Secondly, the back end platform is extremely user friendly and intuitive, making using the platform an easy part of my daily task list. **What do you dislike about PowerReviews?** Honestly, I haven't come across a downside while using Power Reviews - no complaints as far as the people I've worked with or the product itself. **Recommendations to others considering PowerReviews:** My recommendation to others using Power Reviews would me to keep your mind open to all of the options that PowerReviews has that can be helpful to consumers when looking at your product online. - for example, we just added the social suite allowing social images to also populate on our product pages, which helps consumers see how our products are being used in every day life by other consumers. Another recommendation I would have for others using Power Reviews would be to be extremely transparent and open with the account team on exactly what you're looking for and looking to achieve with the use of Power Reviews. By doing this, they've been able to help guide me and direct me in the right direction on what parts of their product are best for our company and our needs, as well as the best user experience for consumers as well. **What problems is PowerReviews solving and how is that benefiting you?** PowerReviews allows consumers to candidly leave feedback and thoughts on our products, which is helpful for other consumers who are looking to learn more and ultimately helps us generate sales. The addition of the social images that pull in to the product pages also adds an extra level of information and use case for our consumers, and helps humanize our products making them more appealing! **Official Response from Andrew Smith:** > Hi Kat, thanks for the review. We work hard to provide positive experiences - both from a technology and support perspective - so are glad that you are getting the value we focus on providing. Thanks again and we will work hard to ensure you continue to be as happy with us as you are now. PowerReviews Team ### 6. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about PowerReviews?** Our CSM is highly knowledgeable and follows up on all requests. **What do you dislike about PowerReviews?** The insights continue to be developed, looking forward to more analytics. **What problems is PowerReviews solving and how is that benefiting you?** Launching Syndicate reviews has been a great benefit. **Official Response from Sarah Cougill:** > Hi there, thanks for taking the time to leave us a review! So glad to hear you're happy with your CSM. We're looking forward to more analytics innovations too! -Sarah from PowerReviews ### 7. Great Platform and Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about PowerReviews?** The flexibility of the platform and team support makes managing consumers' ratings and reviews easy. **What do you dislike about PowerReviews?** Ease of reporting, but I understand updates are being made **Recommendations to others considering PowerReviews:** I have used several Ratings and Reviews companies on the eCommerce sites I have managed and I have found PowerReviews to be the best available at a fair price. **What problems is PowerReviews solving and how is that benefiting you?** Trial and confidence of product **Official Response from Sarah Cougill:** > Hi there, thanks for taking the time to leave us a review! Glad to hear you're finding the platform and team support flexible. Yes, reporting updates are consistently being made. Feel free to reach out to your account team at any time to check in on updates and new ways to leverage the reporting tools. All the best! -Sarah from PowerReviews ### 8. Reviews improved conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Head of Ecommerce & Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about PowerReviews?** The marketing team used PowerReviews to allow customers to review products purchased on our website. PowerReviews was used across the entire company but mainly focused on the marketing and merchandising team. It was a helpful and necessary platform since customer reviews are extremely important to have for an online retail company. It gave us insight and any product with a review saw an increased rate of conversion to purchase. The customers clearly valued having customer reviews on the site. **What do you dislike about PowerReviews?** Power review needs to improve the segmentation of candidates for product seeding. Getting a critical mass of customers to participate in PowerReviews is critical to the success of the program. Overall customer support has been positive but there's been a couple of instances of slow response to our service tickets or emails. **What problems is PowerReviews solving and how is that benefiting you?** The two biggest problems we are solving are improving conversion and understanding how customers see our products. Power reviews provide a big benefit to our merchandising team. The program allowed our customers to provide important feedback on the quality and value of products sold on our website. Our merchandising team gain insight into customer preferences that helped with new product development and selection. The other problem solved related to site conversion of visitors to sales. We immediately observed that any product with a review saw incremental improvement in its ratio. Customer reviews turned out to be one of the most important content components on a product page. ### 9. In it for the long run **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2020 **What do you like best about PowerReviews?** I've worked with the Power Reviews team for over 10 years. Through the years the team has always been responsive to our account and our needs. Their innovation through the years of product additions has added nicely to their offerings including Social Collection, Sampling Program, etc... **What do you dislike about PowerReviews?** My only dislike is, and it's not the fault of Power Reviews, is the open network, or lack there of with the BazzarVoice customers. We've had to sign a separate agreement with BazaarVoice to have our reviews display on Kohls.com. **Recommendations to others considering PowerReviews:** Our account and sales manager have been very supportive over the years. They've come out and spoken with our teams many times which has also allowed additional sister companies to sign a contract with them. **What problems is PowerReviews solving and how is that benefiting you?** I think the sampling program, and the syndication have been our biggest benefits over the past 12-18 months. Our product selection has increased dramatically at Target and we need the reviews on the website to support the sales. **Official Response from Andrew Smith:** > Thanks for a great review. We pride ourselves in our market-leading customer support and sampling programs and we're glad you recognize this. We will continue to work hard at improving our network. Our relationship with Target drives a lot of positive results for many brands in particular. Please reach out to your Customer Success Manager if you'd like more information on that or the rest of our network. Thanks again PowerReviews Team. ### 10. Good Customer Service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about PowerReviews?** Power Reviews is very responsive. Whenever we have had an issue with syndication, reporting, or any other pieces of the tool they address the issue in a very timely manner. **What do you dislike about PowerReviews?** The tool seems expensive for the experience and output that is delivered. It takes someone to actively manage reviews and the platform. We are constantly working with retail partners to address syndication problems. **Recommendations to others considering PowerReviews:** Reviews are very valuable to those researching your service or products. PowerReviews makes the review process seamless and their syndication capabilities allow your reviews to reach more platforms with no additional work on your end. **What problems is PowerReviews solving and how is that benefiting you?** Power Reviews has allowed us to provide our consumers with authentic information from other consumers. Consumers are able to see the ratings and reviews and this has impacted purchase for many people. **Official Response from Andrew Smith:** > Thanks for your review. We very much appreciate your feedback. We are glad your interactions with our people have been positive and the support you have received is of a high standard. Our pricing we believe is a fair reflection of the value we offer. As well as what we believe to be the best platform on the market, we are laser focused on the provision of exceptional support and guidance from our Success team and beyond. We certainly have great confidence we are way above market parity in this respect - and the other reviews on this page are testament to that. With all this being said, we would welcome a discussion with you about this. So please reach out to your Customer Success Manager to speak about it in more detail. Thanks again for your review and we will work hard to secure your continued business. PowerReviews Team ### 11. Great review platform with amazing support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about PowerReviews?** The ability to have syndication to other retailers has been very helpful. The actual review interface is also really beneficial, and we've seen an improved review rate since making the switch. **What do you dislike about PowerReviews?** I wish there were more details about the review ask emails, who they are going to, and the ability to see individual emails going out. **What problems is PowerReviews solving and how is that benefiting you?** The biggest advantage is that our reviews can be syndicated to other platforms. We've also discovered that the Question and Answer feature has allowed our customer service to have more direct interaction with customers and resolve issues quickly. **Official Response from Andrew Smith:** > Thanks for your review, we are glad you are happy with our platform and support we offer. While we believe our platform is market leading, we have great confidence in saying our people are the best in the market. We have put a ton of effort into putting the structures, processes and staff in place to deliver exceptional support and glad you are reaping the benefits of this. We will continue to work hard to ensure this remains the case. PowerReviews Team ### 12. VP of Ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Pete Z. | VP of Ecommerce, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about PowerReviews?** Product Reviews help drive site conversion rate increases **What do you dislike about PowerReviews?** No complaints. Next step for us is to implement the Questions and Answer feature. **Recommendations to others considering PowerReviews:** We are anxious to implement the Question and Answer feature with PowerReviews **What problems is PowerReviews solving and how is that benefiting you?** Increased conversion rates and reviews are a value add for our customers and site visitors **Official Response from Andrew Smith:** > Hi Pete, thanks for your review. We work hard as a business to provide great experiences for our customers and glad it seems to be paying off when it comes to your interactions with our company. Thanks again and we will work hard to maintain your existing satisfaction levels. PowerReviews Team ### 13. Outstanding support team. Great design. **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2020 **What do you like best about PowerReviews?** Our support team is fantastic. They're on top of every issue and question and they've increased engagement exponentially. **What do you dislike about PowerReviews?** The only issue we have is with syndication. We had to use PR for review display and BZ for syndication. I look forward to PR having all the syndication in house, so we can just use them as our single reviews vendor. **Recommendations to others considering PowerReviews:** Make sure you are able to manage product feeds **What problems is PowerReviews solving and how is that benefiting you?** Huge increase in reviews on our websites. **Official Response from Andrew Smith:** > Hi David. Thanks for your review, we are glad you are happy with our platform and support we offer. While we believe our platform is market leading, we have great confidence in saying our people are the best in the market. We have put a ton of effort into putting the structures, processes and staff in place to deliver exceptional support and glad you are reaping the benefits of this. PowerReviews Team ### 14. Great platform, even better service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about PowerReviews?** PowerReviews was easy to implement, is full-featured, low-maintenance and the team is dedicated to minimizing any work on our end. It is easily customizable via CSS and their team worked with us to tweak the standard offering in many ways. This has been a home run from day one. **What do you dislike about PowerReviews?** There's little to dislike. I could envision a somewhat less confusing arrangement of the reporting interface, but I believe they're working on that. **Recommendations to others considering PowerReviews:** Full speed ahead. It's less expensive and as good (if not better) than the other big name in this space. **What problems is PowerReviews solving and how is that benefiting you?** We are increasing conversion rate, providing social proof and incorporating user generated content on product pages, all for the first time. **Official Response from Andrew Smith:** > Thanks for your review, we are glad you are happy with your PowerReviews experience. While we believe our platform is market leading, we have great confidence in saying our people are the best in the market. Nothing is more important to us than the success of our customers and the reviews on this page really speak to that. Watch this space on the reporting front. We have a pretty big announcement coming imminently, which we are excited about. PowerReviews Team ### 15. Amazing Integration and Results **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff C. | eCommerce Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2020 **What do you like best about PowerReviews?** The integration was thorough and efficient **What do you dislike about PowerReviews?** I cannot find a downside to this service **What problems is PowerReviews solving and how is that benefiting you?** Power reviews allows our customers to see unbiased feedback, boosting consumer confidence **Official Response from Andrew Smith:** > Thanks for a great review Jeff. We pride ourselves at being the easiest UGC solution to implement in the market - along with the simplicity of our integrations - and we're glad you recognize this. Thanks again. Always here if you need any help whatsoever. PowerReviews Team. ### 16. Useful Review and User Generated Content Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Toby M. | Senior Marketing Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2020 **What do you like best about PowerReviews?** PowerReviews has both review and Q&A tools for user-generated content management. Easy to use and the support team is helpful. **What do you dislike about PowerReviews?** I guess it's a downside for all third party tools which have a script to put on the website which slows down the page loading. **What problems is PowerReviews solving and how is that benefiting you?** Getting ratings and reviews for our products; Google rich snippet for product ratings; provide a place for visitors to ask questions. **Official Response from Andrew Smith:** > Thank you for your review Toby, we are glad you are getting value from our platform. Please know that your Customer Success Manager is always on hand to provide guidance on best practices or any issues you have. ### 17. Best Solution on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about PowerReviews?** PR offers cutting edge solutions and all reps that we've dealt with have been awesome. Always calling us about new capabilities and they're so invested in our growth. Great partnership. **What do you dislike about PowerReviews?** Power Reviews has been an amazing partner. There is nothing that I dislike. **Recommendations to others considering PowerReviews:** Power Reviews is the best solution in the market. Each Power Review representative assigned to our account has been knowledgeable and helpful with all product info and implementations. They have great followup and I love receiving calls about new capabilities. They really are the leaders. **What problems is PowerReviews solving and how is that benefiting you?** With Power Reviews we're able to provide real feedback from customers and the UGC allows our customers to be engaged and feel as though they're a part of purchasing decisions. Great solution all around. **Official Response from Andrew Smith:** > Thanks for your review, we are glad you are happy with our platform and support we offer. Nothing is more important than the success of our customers, so our support teams are laser focused on this. We are happy that this has been your experience interacting with our people, who we are confident in saying lead the entire market in the support they deliver (other reviews on this page highlight this too). Thanks again, and we continue to work hard to ensure we maintain your existing satisfaction levels. PowerReviews Team ### 18. The best solution on the market and should stay that way for a long time! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey B. | CX Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about PowerReviews?** What I love most about PowerReviews is the dashboard/interface. It is easy to use and navigate, has all the important tools in eyesight, and just looks miles better than those clunky services we've used in the past. I love that you can customize views/reports right there in the dashboard then download that report. It's consistently updated too for the best experience. **What do you dislike about PowerReviews?** The thing I don't like is the product feed setup. It takes some time and is finicky if you go about making many changes. All solutions on the market today suffer from this so not necessarily a PowerReviews issue. I just wish there was an easier way to load products in the dashboard. **Recommendations to others considering PowerReviews:** As I said, they are the best solution on the market today and they are constantly making improvements so I'm sure they will stay ahead. Fantastic support team!! We've had some issues with product setup so spend your time making sure this is done correctly from the start. But if you have issues, rest assured you are in good hands with their support team. **What problems is PowerReviews solving and how is that benefiting you?** For us, PowerReviews allows us to scale up our review counts across all the channels we sell on. It's an efficient way for us to maximize our sampling campaigns and ensure our products have the best chance of converting no matter where consumers shop. ### 19. Good reviews platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2020 **What do you like best about PowerReviews?** It helps the customer make more informed decisions about what they're buying. The platform itself is pretty user-friendly and the customer service and reps are really helpful. **What do you dislike about PowerReviews?** The only thing I dislike is out own system integration with Power Reviews. **What problems is PowerReviews solving and how is that benefiting you?** It's helping us get more conversions on items with more reviews. **Official Response from Andrew Smith:** > Hi there, Thanks so much for your review. We are glad you are happy with your overall PowerReviews experience and we are delivering value to your business. We work hard to ensure this is the case. As for your own integration, our customer success team is always on hand to help you with any issues you have. Please reach out to discuss this with them at your earliest convenience. PowerReviews Team ### 20. Always delivers, Easy to work with, great platform for reviews! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott Y. | Surf Instructor / Lead Guide, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about PowerReviews?** PowerReviews syndication and sampling program. We sent out 1000 samples and received a nice batch of quality authentic reviews. The reviews were syndicated across our retail partners websites. **What do you dislike about PowerReviews?** The old user portal, but the new one is great. The old portal was a little bit difficult to manage, but the new one is fantastic. You can view all reviews in real time and use the integrated tools to tag and unpublish as you see fit. **Recommendations to others considering PowerReviews:** Between BizzaareVoice, PowerReviews and Others, we are glad we decided on PR. From the start you get what you expect at an extremely competitive price. Our goals were set out to improve overall reputation across our partner sites and on our native site. Whatever your goals are you have the tools to achieve them with PR. Don't let BizzaareVoice tell you that they "own" the network for syndication either. Just a heads up, BV will tell you this and try to get you to sign a huge overpriced 2 year contract. **What problems is PowerReviews solving and how is that benefiting you?** Internet reputation is very important for our company, and PowerReviews provides an amazing platform for UGC and managing online reputation through product reviews. We went from an overall 2.5 stars all the way to 3.8 on average across the internet. **Official Response from Jeremy Melius:** > Scott, Thanks for taking the time to give us this valuable feedback. We're glad you're happy with PowerReviews! We'll keep working hard to earn your continued business! We are glad we were able to help raise your star level from 2.5 to 3.8. Great Job! PowerReviews Team ### 21. Easy and Accurate! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about PowerReviews?** The functionality is so easy. Love the ability to update reviews. AND Q & As are a super useful addition to our product descriptions. **What do you dislike about PowerReviews?** We aren't keen that we can't mark things as done unless we respond to them. Also Q & As drop off the work list after a certain time, so for older questions we have to search. **What problems is PowerReviews solving and how is that benefiting you?** Publicly answering questions about product detail really cuts down on the amount of customer contact through other channels like chat and voicemail. **Official Response from Andrew Smith:** > Thanks for your review, we are glad you are experiencing value from our solution. Our Customer Success Team is always on hand to help you optimize your deployment so please reach out to them for support whenever you need it. Thanks again and please be assured that we will continue to work hard to support you in whatever way you need. PowerReviews Team ### 22. Great service and team; fair pricing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about PowerReviews?** Great account support team and willingness to treat relationship as a true partnership. When working correctly, review syndication is incredible value. Acquisition of Bzzagent also creates a new way to partner on sampling, could be seamless integration with Power Reviews WAR and syndication services **What do you dislike about PowerReviews?** Unfortunate repercussions are still being felt as a result of the BV split -- current team is handcuffed, however, this was always a potential outcome and feels like a miss on the Power Reviews team to have not planned better and renegotiated individual relationships with each retailer **Recommendations to others considering PowerReviews:** Worth evaluating vs BV on price; need to finalized retailer specific agreements before that's an apples to apples comparison **What problems is PowerReviews solving and how is that benefiting you?** Review syndication has enabled Colgate's reviews to go from few to many, which provides a very cost efficient solution for review amplification, ensuring with have correct breadth and depth of coverage **Official Response from Jeremy Melius:** > Hi, Thanks for taking the time to give us this valuable feedback. We're glad you're happy with PowerReviews! We'll keep working hard to earn your continued business! We are excited about the BzzAgent acquisition as well, giving our partners another outlet for sampling. PowerReviews Team ### 23. Overall Easy to use and functional product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about PowerReviews?** Moderation platform is easy to use and simple to navigate. Q&A and Review replies are easy to complete and update. Daily reports are easy to implement. It is simple to create needed reports and provide for business needs. Reporting can be downloaded to Google docs which makes it easy to share and work with. **What do you dislike about PowerReviews?** You are unable to sort Unanswered Q&A by time, ex: change to oldest to newest instead of newest first. email notifications of Q&A are not clickable, so when notified by email you have to search for the Q&A in the dashboard to answer instead of one click taking you directly to the question. **Recommendations to others considering PowerReviews:** Very easy to work and communicate with. Reporting is easy to pull and understand. Dashboard is simple to use and understand. **What problems is PowerReviews solving and how is that benefiting you?** We are now able to offer a Q&A functionality on our website and easily manage and respond to these questions. Also, we offer product reviews online and it is easy to manage replies to consumers. ### 24. Great Customer Success Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina Cerminara R. | Manager, Online Optimization, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about PowerReviews?** What I like best about Power Reviews is their genuine passion for their customers success. My client success manager is always quick to respond to any emails and offering new and fresh ideas on ways we can optimize our ratings, reviews and ugc. **What do you dislike about PowerReviews?** The only thing that would be great to get fixed is if the unsubscribe link in the email actually unsubscribed the customer from receiving the second email asking for a review. Right now that functionality does not exist to my knowledge. **What problems is PowerReviews solving and how is that benefiting you?** Customers love to read reviews. Both positive and negative reviews are useful to the customer journey when purchasing. We've seen a large increase in conversion rate from a product that has reviews vs. a product that does not have reviews. **Official Response from Alison Krakowiak:** > Thanks for taking the time to give us this valuable feedback. We're glad you're happy with PowerReviews! We wanted to let you know that this email functionality will be available by March 13, 2019. We are continuing to innovate and work hard to earn your continued business! ### 25. Enjoyable Experience with Power Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2018 **What do you like best about PowerReviews?** The team at Power Reviews has been very helpful in not only getting the functionality up and running on our site quickly and seamlessly during the onboarding process but also staying on top of sharing new features, troubleshooting site issues and working with our brand to expand review coverage on .com. **What do you dislike about PowerReviews?** The dashboard is extremely un-intuitive and does not provide data that is clear or streamlined. The reporting is also limited and could be more robust, and therefore, more helpful to our overall measurement and strategy. **What problems is PowerReviews solving and how is that benefiting you?** Until our partnership with PR, we did not have a review generation strategy in place. Power Reviews has helped us think outside the box in this area and ensure that generating review coverage is a top priority moving forward. There are also quite a it of features that Power Reviews provides that we will be implementing in 2019 to help solve issues with our customer service, such as the Q&A function. ### 26. PowerReviews is a great company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about PowerReviews?** The people are very friendly, helpful and go the extra mile to get things done quickly **What do you dislike about PowerReviews?** I havent so far found anything that i dislike about PowerReviews **Recommendations to others considering PowerReviews:** PowerReviews is always striving to improve. They are always meeting our companies needs. And the people are great to work with. **What problems is PowerReviews solving and how is that benefiting you?** PowerReview provides the ease of moving reviews from skus to skus on the hayneedle platform along with moving reviews to and from between hayneedle & walmart.com ### 27. Comprehensive Review Platform that continues to innovate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2018 **What do you like best about PowerReviews?** the pros and cons section and will refer to friend section in interface. Also, the ability to contact dissatisfied customers is a huge help **What do you dislike about PowerReviews?** no image moderation - we get negative reviews with images that push the envelope on what the actual experience was and why it was negative, also, we won't be using the social aspect until scheduling is available. that is a huge part of our strategy **Recommendations to others considering PowerReviews:** It's worth the investment - having the ability to better service the customer is key and power reviews has removed the friction here. It's really put us on the same playing field as our competitors and the syndication aspect will be vital as we continue to grow. **What problems is PowerReviews solving and how is that benefiting you?** validating reviews was a HUGE issue prior to implementing power reviews. this has cut down the spammy reviews ### 28. PowerReviews is key for growing new product launches **Rating:** 3.5/5.0 stars **Reviewed by:** Alyssa S. | Manager, E-Commerce Analytics and Digital Advertising, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about PowerReviews?** PowerReviews has been extremely helpful in getting reviews generated and syndicated for our new product launches. Without a tool like this, we would not be able to get the number of reviews needed to help our products convert. **What do you dislike about PowerReviews?** The tool can sometimes be a little bit buggy and hard to predict - there seem to be syndication gaps fairly often. **What problems is PowerReviews solving and how is that benefiting you?** This has solved our problem of getting our new products to compete with existing products - in this day, customers rely on a good star rating with a large number of reviews to trust that a product is worth purchasing, and PowerReviews has helped streamline that. ### 29. Friendly project team and Power Reviews provides a great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about PowerReviews?** The team is very responsive and the capability to now pull videos and photos in to our customer reviews really helps with getting that customer to convert when browsing! **What do you dislike about PowerReviews?** The portal can be slow at times, but other than that there really isn't anything I dislike that stands out. **What problems is PowerReviews solving and how is that benefiting you?** Building customer trust through a community of loyal customers who are passionate about our brand. They lean on one another through reviews that we can then use in emails to help customers with their buying decisions. ### 30. Powerful software, great client support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about PowerReviews?** Software is relatively easy to implement, account team provides great support and is always available to provide assistance (Tai, Casey), even with some account turn over. Cost is also very fair for the service provided **What do you dislike about PowerReviews?** Opportunity exists for more managed service in terms of reporting, both internal and competitive/benchmarking outside of Power Reviews conferences. Understand dashboard is there to provide that information, however, the opportunity exists to up-sell reporting an anaylsis **What problems is PowerReviews solving and how is that benefiting you?** Review syndication and amplification -- without PowerReviews, we would not have the depth and breadth of coverage across all key retail partners ### 31. Great experience so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about PowerReviews?** I am satisfied with the level of support that we get whenever a problem arises. The supporting staff and our customer success manager are knowledgeable and always point us to the right resources. **What do you dislike about PowerReviews?** As a person who did some front-end work to customize the customer experience of the review, it was difficult to customize certain aspects of the UI. Also, the analytics on the customer input is a bit lacking. **What problems is PowerReviews solving and how is that benefiting you?** It is another great source of customer feedback and sensing the popular products of our business. ### 32. Good product - poor experience with syndication **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about PowerReviews?** The overall platform and UI are good - service is responsive. **What do you dislike about PowerReviews?** ratings and review syndication is inadequate and incomplete - constant effort to update and extremely manual. **Recommendations to others considering PowerReviews:** If syndication is critical for your business then make sure you express the importance to PR. It's a constant struggle for my small team to monitor and manage. **What problems is PowerReviews solving and how is that benefiting you?** rating and reviews and Q&A ### 33. Great people, cool product, client relations needs improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about PowerReviews?** UX is clean, easy and powerful. Team is talented and passionate re: product. **What do you dislike about PowerReviews?** Catering to small clients that have limited internal resources is very poor. A lot is placed on the client to code, populate various aspects of the moderation platform, and troubleshoot. A lot of wasted time on back and forth with tickets and next steps getting lost in translation across multiple parties. **Recommendations to others considering PowerReviews:** be very up front about support, account exec team and general structure of the client assistance protocol, etc. **What problems is PowerReviews solving and how is that benefiting you?** User Generated Content and site content in general being better fulfilled authentically and efficiently. Emotional connection to product. Have realized the impact of converting and trusting purchases from our vertical channels at higher margins. ### 34. Good platform that integrate will with our current CMS. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2018 **What do you like best about PowerReviews?** Once it was set up, it practically runs itself. The staff is always supportive and informative on best practices. **What do you dislike about PowerReviews?** We are happy with the product and have no dislikes at this time. **What problems is PowerReviews solving and how is that benefiting you?** It gives credibility to our product to our customers ### 35. Great service and team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about PowerReviews?** They offer the flexibility that other ratings and reviews services do not, and their team is among the most helpful and engaged of any of our providers. **What do you dislike about PowerReviews?** Contractual negotiations were more of a challenge than with other vendors, but that was more of an issue in the lawyers' camp than on the business side. **What problems is PowerReviews solving and how is that benefiting you?** In addition to the additional content, we receive valuable feedback on the product and use the Q&A feature to address customer questions. ### 36. good product **Rating:** 3.5/5.0 stars **Reviewed by:** John B. | avp marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about PowerReviews?** look, responsive and web friendly. clear and straight forward appeal **What do you dislike about PowerReviews?** setup and changes can be difficult - NOT AT ALL intuitive **What problems is PowerReviews solving and how is that benefiting you?** product reviews, benefits are creating new membership ### 37. Constantly Evolving and Adapting **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher L. | Interactive Designer, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about PowerReviews?** The thing we like most about Power Reviews is that they are constantly improving their product based on real customer and market feedback. **What do you dislike about PowerReviews?** There isn't much I don't like about Power Reviews. The only downside I have encountered is when I'm implementing new features, it's sometimes hard to go back and forth between our site support team (offshore) and the Power Reviews team. I think we've improved that process quite a bit though. **Recommendations to others considering PowerReviews:** If you experience any issues, don't sit and try to figure it out on your own. This will only cause frustration. The support team rocks, just ask questions! **What problems is PowerReviews solving and how is that benefiting you?** We will always have issues with product credibility for new products. Something we love about Power Reviews is the new skin for the reviews display. After doing some user testing, we have discovered that the new look has helped draw the consumer to our products much more quickly. Their confidence is boosted when deciding to purchase a product. ### 38. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Kylee K. | Payless.com Voice of the Customer Analyst, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about PowerReviews?** PowerReviews provides great customer service and allows our business to get feedback on our product as well as boosting customer engagement. **What do you dislike about PowerReviews?** There is not much I dislike, if anything. PowerReviews provides great webinars as well as monthly call with our CSM to ensure we are on track with everything we need. **Recommendations to others considering PowerReviews:** PowerReviews can add great value to your site. Your customers will better engage with your product and your site will gain more SEO value especially with the addition of their question and answer services. We also have constant contact with our customer success manager and if we ever have any problems, the support team is quick to respond. **What problems is PowerReviews solving and how is that benefiting you?** We are solving many SEO issues with PowerReviews' social Q&A that will allow our customers to ask us questions. We have not yet got it on our site yet but are excited about the possibilities. ### 39. Power Reviews-So Far So Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about PowerReviews?** We have seen a little more traffic to our site. **What do you dislike about PowerReviews?** I wish we would have a higher flow of traffic. **Recommendations to others considering PowerReviews:** I think this is a great system for anyone looking to get hooked up with Google and have a better search engine and have great SEO findings. So far, we have really enjoyed using this. The other good thing is that you can optimize consumer insights for many different industries. We have been exploring different avenues for our packaged goods and we have found some of the research to be quite interesting. Also, we have realized we need to do some more research and PowerReviews has been able to help us identify some other needs we were not aware of in different markets. Even though we don't have a review part of our site, we realize that this is a need as well. This has been good for people asking question on our commerce websites that we advertise on. Also, we determined that we needed to have better insights and better development and verbiage on our products. (Again, something that was determined through the program) This is reduced the amount of questions...not by much, but some. Again it's a learning processes for all of us. **What problems is PowerReviews solving and how is that benefiting you?** Our problem is trying to get synced with SEO with Google. We have seen a lift in traffic, which is good. We have not had it too long, but seeing some small results. ### 40. Helpful tool for Review Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about PowerReviews?** The ability to filter reports and isolate different kinds of reviews is very helpful in looking at different aspects for the business. For example: how many people are complaining about customer service, the product, the website itself, or even the payment methods? It's easy to look at old the bad reviews and categorize and decide how to move forward with the valuable information that customers provide. **What do you dislike about PowerReviews?** The interface is not very intuitive and it's hard to learn the platform without being walked through the dashboard. **What problems is PowerReviews solving and how is that benefiting you?** We are currently using power reviews to moderate reviews and syndicate reviews across different retailers. Benefits we have seen include more am[ple product display pages because of reviews being populated across different platforms. They don't look empty just because a product is new to a retailers website and already has existing reviews. ### 41. PowerReviews gets the job done with passion and drive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2017 **What do you like best about PowerReviews?** What I like best about PowerReviews is the employee's work ethic. The Customer Success Director that we work with, is always attentive, reliable, and very easy to work with. When when we met other employees from PR, they all have the same amount of drive and passion. Overall, their work ethic and culture over at Power Reviews is what makes them a one of a kind company! **What do you dislike about PowerReviews?** What I dislike about PowerReviews is more on the technical side - bad syndication relationships. That is the only thing I can think of because PowerReviews' employees never leave things unresolved with Abt. **What problems is PowerReviews solving and how is that benefiting you?** There aren't many problems that I face when working with PowerReviews. There are bad syndication relationships, and minor CSS issues that we can fix. Although something that we did benefit from was, while we were resolving any issues, customer success directors always find a resolution and share their insights on how we can avoid the problem from coming up again or what other retailers did (without disclosing who they were) and what worked for them. ### 42. Easy to use and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha C. | Marketing Assistant Manager, Building Materials, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about PowerReviews?** Setup team was great to work with and were very accommodating to our needs **What do you dislike about PowerReviews?** Moderation not always 100% efficient. We don't always get things that are flagged for review that should be. Often they'll just get accepted without our input. **Recommendations to others considering PowerReviews:** Don't be afraid to ask for customization - the setup team is very accommodating although some things are just simply not possible **What problems is PowerReviews solving and how is that benefiting you?** Biggest benefit is increased online presence for our products and our dealers (who are set up as a product but their businesses also reap benefits) ### 43. Great review platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about PowerReviews?** PowerReviews has been with our company for years, always providing good customer service for our team and our needs. They're willing to help and reach out whenever we have a problem. **What do you dislike about PowerReviews?** The dashboard for PowerReviews is not very user friendly. Going into the dashboard for the first time was very overwhelming and hard to navigate. **Recommendations to others considering PowerReviews:** Very good customer service, good analytics and review capabilities for our customers. **What problems is PowerReviews solving and how is that benefiting you?** With our sites, we just released a brand new site that we didn't want to have included with our other brands of sites. PowerReviews was able to create a new repository for the new site with no ties to our other brands, and everything went through seamlessly. ### 44. Power Reviews - Happy Customer Review **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa A. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about PowerReviews?** Account management is very helpful and excited about the tool. They provide detailed business reviews and suggestions for leveraging the tool to it's highest capabilities. **What do you dislike about PowerReviews?** Nothing at the fault of Power Reviews. They have been very helpful. We've had some internal restraints that have prevented us from leveraging the full suite of available tools; hoping that changes soon! **What problems is PowerReviews solving and how is that benefiting you?** Power Reviews helps us provide our customers with social proof by providing a platform for leaving reviews. ### 45. PowerReviews iS GREAT! **Rating:** 4.5/5.0 stars **Reviewed by:** Ken A. | Advisory Board Member, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2017 **What do you like best about PowerReviews?** The ability to harvest feedback from real users. The best way to interact is to understand what how consumers feel about the product/service they own. There is an option for our product/service specialist to interact with the consumer as well. **What do you dislike about PowerReviews?** there are times the data does not match up properly. Need to find more ways to match reviews with product. **Recommendations to others considering PowerReviews:** Use power reviews to connect with your visitors on a different level. **What problems is PowerReviews solving and how is that benefiting you?** Marketing through reviews. Being able to determine if the product is a correct fit with our audience. If the product does not exceed the forecast of performance, it lets us know it is not a correct fit. this also improves our relationship with consumers. we are able to assist the less than satisfactory reviews personally as well. ### 46. Easiest transition ever **Rating:** 5.0/5.0 stars **Reviewed by:** Larisa C. | Digital Project Manager, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2017 **What do you like best about PowerReviews?** Loved working with Power Reviews during our transition to their platform. It was almost effortless and they are super quick to respond to any inquiries we have and any questions we might have. **What do you dislike about PowerReviews?** Their reporting tool is still a bit clunky, but in the time that we've been with them, they have made AWESOME updates. **What problems is PowerReviews solving and how is that benefiting you?** Collecting reviews for multiple sites. Increased reviews. ### 47. backend does not work correctly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2018 **What do you like best about PowerReviews?** They have a lot of issue with there backend software. **What do you dislike about PowerReviews?** There whole backend system. There are other review companies to pick from. **Recommendations to others considering PowerReviews:** LOOK AT OTHERS COMPANIES. **What problems is PowerReviews solving and how is that benefiting you?** They were suppose to get customer to review or ask questions but the platform does not work. ### 48. Software Engineer/Analyst **Rating:** 3.5/5.0 stars **Reviewed by:** Janet C. | Software Engineer/Analyst, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2017 **What do you like best about PowerReviews?** It was easy to integrate power reviews into our website. It provides easy to read reviews for our customers. It is also easy to review our products. **What do you dislike about PowerReviews?** For popular styles, the length of the reviews can be overwhelming. **What problems is PowerReviews solving and how is that benefiting you?** Allows our customers to see what other customers think of the product. Allows our merchandisers the ability to see which styles are defective and should not be reordered. ### 49. Quality product with many helpful ancillary features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2017 **What do you like best about PowerReviews?** Consistent feature updates Quick support response Reps are attentive UI is intuitive Moderation is simple **What do you dislike about PowerReviews?** Reporting in the dashboard can be slow when pulling larger reports Support portal has a couple unnecessary questions when filling out a ticket **What problems is PowerReviews solving and how is that benefiting you?** We respond to every customer review, so we need a moderation system that is robust and easy to use. Additionally, we like to have our customer seller ratings information in the same location so that they can be quickly handled as well. Our product is nearly all designed and manufactured in house, so reviews on quality/fit issues need to be managed constantly - this tool gives us a good opportunity to do this in a simple UI. ### 50. Getting better all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2017 **What do you like best about PowerReviews?** The new UI on the reviews reports dashboard has worked out rather nicely. And the new mobile friendly WAR form has increased our review conversion dramatically from where we were. Overall, reporting has been a lot easier with the new improvements. **What do you dislike about PowerReviews?** I would prefer to have the option to select dates in the lookup - because I report TY vs LY and it would make it a lot easier to select date range. I would like the reviews format in the tool to be updated and a little more user friendly - for example: writing merchant responses work flow is now a matter of writing them elsewhere and copy and pasting because editing in the tiny box is next to impossible. I would want to be able to select reviews to later export to send to our CS team for customer contact/resolutions. This kind of dialogue or portal between reviews and customer service is one that needs the most improvement. **What problems is PowerReviews solving and how is that benefiting you?** It allows us to address product issues, identify product shipment mishaps (wrong color, size etc) that we have missed and also allows us to understand how much customers love certain product assortments. ## PowerReviews Discussions - [How can PowerReviews be trusted by consumers when companies can unpublish unfavorable reviews?](https://www.g2.com/discussions/34711-how-can-powerreviews-be-trusted-by-consumers-when-companies-can-unpublish-unfavorable-reviews) - 1 comment, 2 upvotes - [How do we integrate other media rich platforms like IG into the PR environment?](https://www.g2.com/discussions/how-do-we-integrate-other-media-rich-platforms-like-ig-into-the-pr-environment) - 1 comment, 1 upvote - [How do you deal with management that instructs you to suppress negative reviews?](https://www.g2.com/discussions/36585-how-do-you-deal-with-management-that-instructs-you-to-suppress-negative-reviews) - 2 comments - [View PowerReviews pricing details and edition comparison](https://www.g2.com/products/powerreviews/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+22%3A57%3A42+-0500&secure%5Bsession_id%5D=7a785040-c95f-4484-aee5-e01ccde5e304&secure%5Btoken%5D=b73235e8da15b9d0dc4d2b279390e90e5bbe84e8decc4560eb53a22ddfa9bfa8&format=llm_user) ## PowerReviews Integrations - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## PowerReviews Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Visual UGC** - Campaign Customization - Widget Customization - Widget - Media Library **Reporting & Analytics - Digital Product Sampling** - Enables businesses to segment and target customers based on demographics, behavior, and location. - Provides dashboards to track marketing campaign insights and product performance metrics. - Delivers detailed reports and insights on sample distribution and consumer engagement. - Evaluates how sample recipients convert into paying customers. - Measures the return on investment of sampling campaigns through detailed analytics. **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Integrations** - Social Media - Content Creation - Multi-Channel Marketing - Rights Management - UGC Request Automation - Influencer Relationship Management - Feedback Management - Contest Management - Campaign Management - Workflow Management - Social Media Integration **Feedback - Digital Product Sampling** - Facilitates the collection of consumer reviews, ratings, testimonials, and feedback for sampled products. - Provides tools to manage and showcase user-generated content for marketing purposes. **Use Cases** - E-commerce - Retail - Customer Service **Support** - Onboarding - 24/7 Client Support **AI - Digital Product Sampling** - Utilizes AI algorithms to identify and segment the most relevant audience based on behavior and preferences. - Personalizes sampling campaigns based on user behavior and historical data using AI. **Administration** - Incentives - Syndication - Insights - Content - Sampling **Performance** - UGC Analytics - Lazy-Loading **Additional Functionality** - Sentiment Analysis - Alerts/Notifications - Mobile Access - Access Controls/Permissions - Collaboration Tools - For Creative Agencies - For eCommerce - ROI Tracking - Post Scheduling - Segmentation - Activity Dashboard - Marketing Calendar - Search/Filter - Hashtag Tracking - Influencer Discovery - AI/Machine Learning - Referral Tracking - Online Payments - Engagement Tracking - Customer Surveys - Ratings/Reviews - Content Delivery - AI Copilot - Personalization - Keyword Tracking - Approval Process Control - UGC Collection - Generative AI - Loyalty Program - Influencer Tracking - Customer Advocacy - Video Editing **Display Options** - Badges - Widgets - Third-Party Integrations - Social Media Integration **Generative AI** - Generative AI ## Top PowerReviews Alternatives - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews)