# PowerReviews vs Trustpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that PowerReviews excels in providing a user-friendly experience, with an intuitive dashboard that offers advanced insights and analytics capabilities, helping businesses understand product performance effectively.
- **Users say** that Trustpilot is recognized for its simplicity and ease of use, making it straightforward for customers to write reviews without encountering issues, which can be a significant advantage for businesses looking to gather feedback quickly.
- **Reviewers mention** that PowerReviews stands out for its high-quality support, with many users praising the platform for establishing good conversations with buyers and building credibility, which is crucial for fostering customer relationships.
- **According to verified reviews** , Trustpilot is often seen as the industry standard for public customer reviews, which can enhance a business's reputation; however, some users feel it lacks the depth of features that PowerReviews offers for managing and analyzing feedback.
- **Users highlight** that PowerReviews has demonstrated strong capabilities in gathering information from secure and trusted sources, with a flexible collection form that assists in capturing detailed client feedback, making it a robust tool for businesses focused on customer insights.
- **G2 reviewers note** that while Trustpilot has a larger number of reviews, PowerReviews maintains a higher overall satisfaction score, indicating that users may find more value and effectiveness in PowerReviews despite its smaller review count.



| | PowerReviews | Trustpilot | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.4 out of 5 | 
| **Total Reviews** | 196 | 259 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Small-Business (61.5% of reviews) | 
| **Entry Level Price** | Custom Monthly | Starting at $299.00 | 

---
## Top Pros & Cons

### PowerReviews

Pros:
- Ease of Use (8 reviews)
- Reviews (5 reviews)

Cons:
- Expensive (4 reviews)
- Missing Features (4 reviews)

### Trustpilot

Pros:
- Ease of Use (10 reviews)
- Reputation Management (5 reviews)

Cons:
- Review Issues (11 reviews)
- Poor Customer Support (10 reviews)

---
## Ratings Comparison
| Rating | PowerReviews | Trustpilot | 
|---|---|---|
  | **Meets Requirements** | 8.6 (151 reviews) | 7.5 (221 reviews) | 
  | **Ease of Use** | 8.3 (151 reviews) | 8.1 (225 reviews) | 
  | **Ease of Setup** | 8.1 (90 reviews) | 7.8 (131 reviews) | 
  | **Ease of Admin** | 8.5 (95 reviews) | 7.8 (107 reviews) | 
  | **Quality of Support** | 9.0 (151 reviews) | 6.9 (207 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (95 reviews) | 6.8 (105 reviews) | 
  | **Product Direction (% positive)** | 8.7 (140 reviews) | 6.1 (215 reviews) | 

---
## Pricing

### PowerReviews

#### Entry-Level Pricing

Plan: All Plans

Price: Custom Monthly

Description: Comprehensive plans catered to the needs of businesses of all sizes.


[Learn more about PowerReviews](https://www.g2.com/products/powerreviews/reviews)

#### Free Trial

No

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **PowerReviews** | 8.5/10 | 45 |
| **Trustpilot** | 6.1/10 | 55 |

#### Collection

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Authentification** | 8.4 (32 reviews) ✓ Verified | 6.2 (39 reviews) ✓ Verified | 
| **Review Forms** | 8.6 (38 reviews) ✓ Verified | 6.5 (39 reviews) ✓ Verified | 
| **Personalization** | 8.2 (33 reviews) ✓ Verified | 5.8 (34 reviews) ✓ Verified | 
| **Engagement** | 8.7 (39 reviews) ✓ Verified | 6.7 (33 reviews) ✓ Verified | 
| **Community Q&A** | 8.4 (34 reviews) ✓ Verified | Feature Not Available | 

#### Agentic AI - Review Management

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (10 reviews) | 

#### Moderation

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Reviewer Validation** | 8.8 (39 reviews) ✓ Verified | 6.0 (33 reviews) ✓ Verified | 
| **Response Types** | 8.6 (39 reviews) ✓ Verified | 5.7 (35 reviews) ✓ Verified | 
| **Legal Agreements** | 8.5 (35 reviews) ✓ Verified | 6.0 (27 reviews) ✓ Verified | 

#### Use Cases

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **E-commerce** | 8.8 (38 reviews) ✓ Verified | 6.6 (30 reviews) ✓ Verified | 
| **Retail** | 8.6 (33 reviews) ✓ Verified | 6.3 (28 reviews) ✓ Verified | 
| **Customer Service** | 8.5 (34 reviews) ✓ Verified | 6.0 (32 reviews) ✓ Verified | 

#### Administration

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Incentives** | 7.7 (27 reviews) ✓ Verified | Feature Not Available | 
| **Syndication** | 8.3 (31 reviews) ✓ Verified | 6.7 (27 reviews) ✓ Verified | 
| **Insights** | 8.4 (37 reviews) ✓ Verified | 6.8 (29 reviews) ✓ Verified | 
| **Content** | 8.8 (37 reviews) ✓ Verified | 6.3 (28 reviews) ✓ Verified | 
| **Sampling** | 8.1 (25 reviews) ✓ Verified | Feature Not Available | 

#### Display Options

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Badges** | 8.4 (32 reviews) ✓ Verified | 6.4 (29 reviews) ✓ Verified | 
| **Widgets** | 8.7 (31 reviews) ✓ Verified | 5.9 (30 reviews) ✓ Verified | 
| **Integration & APIs** | 8.2 (35 reviews) ✓ Verified | 5.8 (29 reviews) ✓ Verified | 
| **Marketing** | Feature Not Available | 5.9 (30 reviews) ✓ Verified | 

#### Generative AI

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 5.6 (16 reviews) | 

### User-Generated Content

| Product | Score | Reviews |
|---|---|---|
| **PowerReviews** | 7.2/10 | 7 |
| **Trustpilot** | N/A | N/A |

#### Visual UGC

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Campaign Customization** | 7.2 (6 reviews) | Not enough data | 
| **Widget Customization** | 7.2 (6 reviews) | Not enough data | 
| **Widget** | 7.2 (6 reviews) | Not enough data | 
| **Media Library** | 6.9 (6 reviews) | Not enough data | 

#### Integrations

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Social Media** | 7.2 (6 reviews) | Not enough data | 
| **Content Creation** | 7.2 (6 reviews) | Not enough data | 
| **Marketing Automation** | 6.9 (6 reviews) | Not enough data | 
| **Rights Management** | 7.2 (6 reviews) | Not enough data | 

#### Support

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Onboarding** | 7.8 (6 reviews) | Not enough data | 
| **24/7 Client Support** | 6.4 (6 reviews) | Not enough data | 

#### Performance

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **UGC Analytics** | 7.5 (6 reviews) | Not enough data | 
| **Lazy-Loading** | 7.5 (6 reviews) | Not enough data | 

### Digital Product Sampling

| Product | Score | Reviews |
|---|---|---|
| **PowerReviews** | N/A | N/A |
| **Trustpilot** | N/A | N/A |

#### Reporting & Analytics - Digital Product Sampling

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Enables businesses to segment and target customers based on demographics, behavior, and location.** | Not enough data | Not enough data | 
| **Provides dashboards to track marketing campaign insights and product performance metrics.** | Not enough data | Not enough data | 
| **Delivers detailed reports and insights on sample distribution and consumer engagement.** | Not enough data | Not enough data | 
| **Evaluates how sample recipients convert into paying customers.** | Not enough data | Not enough data | 
| **Measures the return on investment of sampling campaigns through detailed analytics.** | Not enough data | Not enough data | 

#### Feedback - Digital Product Sampling

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Facilitates the collection of consumer reviews, ratings, testimonials, and feedback for sampled products.** | Not enough data | Not enough data | 
| **Provides tools to manage and showcase user-generated content for marketing purposes.** | Not enough data | Not enough data | 

#### AI - Digital Product Sampling

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Utilizes AI algorithms to identify and segment the most relevant audience based on behavior and preferences.** | Not enough data | Not enough data | 
| **Personalizes sampling campaigns based on user behavior and historical data using AI.** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **PowerReviews** | N/A | N/A |
| **Trustpilot** | 6.9/10 | 103 |

#### Consumer Intelligence

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Customer Feedback** | Not enough data | 7.8 (92 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 6.8 (66 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.0 (63 reviews) ✓ Verified | 

#### Reporting

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 6.8 (56 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 7.7 (84 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 6.6 (52 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 6.6 (53 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | Feature Not Available | 

#### In-House Management

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (14 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | PowerReviews | Trustpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to PowerReviews (2):** [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms), [Digital Product Sampling Software](https://www.g2.com/categories/digital-product-sampling)

**Unique to Trustpilot (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)


---
## Reviewer Demographics

### By Company Size

| Segment | PowerReviews | Trustpilot | 
|---|---|---|
| **Small-Business** | 17.9% | 61.5% | 
| **Mid-Market** | 42.9% | 33.2% | 
| **Enterprise** | 39.3% | 5.3% | 

### By Industry

#### PowerReviews

- **Retail:** 31.6%
- **Consumer Goods:** 14.8%
- **Apparel & Fashion:** 6.1%
- **Food & Beverages:** 5.6%
- **Cosmetics:** 4.1%
- **Sporting Goods:** 3.6%
- **Automotive:** 3.1%
- **Health, Wellness and Fitness:** 3.1%
- **Marketing and Advertising:** 3.1%
- **Building Materials:** 2.6%
- **Other:** 22.4%

#### Trustpilot

- **Financial Services:** 14.2%
- **Retail:** 7.3%
- **Marketing and Advertising:** 6.5%
- **Computer Software:** 4.5%
- **Consumer Goods:** 4.1%
- **Apparel & Fashion:** 3.7%
- **Information Technology and Services:** 3.3%
- **Internet:** 2.8%
- **Consumer Electronics:** 2.8%
- **Consumer Services:** 2.8%
- **Other:** 48.0%

---
## Alternatives

### Alternatives to PowerReviews

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (131 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1209 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Okendo](https://www.g2.com/products/okendo/reviews) — 4.6/5 stars (382 reviews)
- [PhotoShelter for Brands](https://www.g2.com/products/photoshelter-for-brands/reviews) — 4.3/5 stars (1096 reviews)
- [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (410 reviews)
- [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews)

### Alternatives to Trustpilot

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (131 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4094 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2109 reviews)
- [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews)

---
## Top Discussions

### PowerReviews

- Title: [How do you deal with management that instructs you to suppress negative reviews?](https://www.g2.com/discussions/36585-how-do-you-deal-with-management-that-instructs-you-to-suppress-negative-reviews) — 2 comments
  > **Top comment:** "Hi Ann! Apologies for the delayed response. We've got a solid blog that has some tips on how to handle these discussions internally. The short answer..."
- Title: [How do we integrate other media rich platforms like IG into the PR environment?](https://www.g2.com/discussions/how-do-we-integrate-other-media-rich-platforms-like-ig-into-the-pr-environment) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi! We can pull content from Instagram into the PR environment and display it alongside other user-generated images and videos (from reviews) or display it..."
- Title: [How can PowerReviews be trusted by consumers when companies can unpublish unfavorable reviews?](https://www.g2.com/discussions/34711-how-can-powerreviews-be-trusted-by-consumers-when-companies-can-unpublish-unfavorable-reviews) — 1 comment, 2 upvotes
  > **Top comment:** "Great question! That's actually a common misconception. Authenticity and transparency are at the center of our work, so our industry-leading moderation..."

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/powerreviews-vs-trustpilot)