--- title: POINT Reviews meta_title: 'POINT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 86 reviews by the users' company size, role or industry to find out how POINT works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 86 scale: '5' date_modified: '2026-08-07' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # POINT Reviews **Vendor:** POINT **Category:** [Volunteer Management Software](https://www.g2.com/categories/volunteer-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 86 ## About POINT POINT is the easiest way to manage, engage, and mobilize volunteers. Picture Eventbrite meets Salesforce, but for volunteer management. Trusted by 6500+ nonprofits. ## POINT Pros & Cons **What users like:** - Users commend the **outstanding customer support** of POINT, finding quick and helpful responses for all inquiries. (15 reviews) - Users value the **intuitive volunteer management** of POINT, making recruitment and scheduling seamless for both volunteers and admins. (14 reviews) - Users appreciate the **ease of use** with POINT, praising its organized interface and quick support access. (11 reviews) - Users love the **easy event management** features of Point, facilitating smooth volunteer coordination and reporting. (6 reviews) - Users rave about the **intuitive platform** of POINT, complemented by exceptional and personalized customer support. (6 reviews) - Simplicity (6 reviews) - Users value the **quick response time** from Point's support team, ensuring efficient resolution of questions and issues. (5 reviews) - Time-saving (5 reviews) - Users praise the **user-friendly interface** of POINT, facilitating easy navigation for both admins and volunteers. (5 reviews) - Users value the **efficiency** of POINT for volunteer management, significantly saving time and enhancing participation. (4 reviews) **What users dislike:** - Users find the **difficult learning curve** of POINT challenging, requiring significant time to master its features and setup. (3 reviews) - Users find POINT **lacking features** they desire, though support is responsive and updates are promised. (3 reviews) - Users note the **limited customization** options in POINT, especially for notifications and volunteer information management. (3 reviews) - Users find the **setup process difficult** , requiring significant time and effort to learn and manage effectively. (3 reviews) - Users find that POINT's **complexity in managing the volunteer lifecycle** hinders seamless coordination and ease of use. (2 reviews) - Training Required (2 reviews) - Users find the **redundant programs and subprograms** in the POINT platform to be confusing and unhelpful. (1 reviews) - Integration Issues (1 reviews) - Users find the **initial setup confusing** , often unaware they need to scroll down to complete it. (1 reviews) - Users find POINT **not user-friendly** on mobile devices, though the web experience is satisfactory. (1 reviews) ## POINT Reviews ### 1. A great system to simplify volunteer management **Rating:** 4.0/5.0 stars **Reviewed by:** Tyshon A. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about POINT?** ease of use, the pricing is a little on the expensive side, but the features are extremely helpful for education purposes. Our volunteers has been able to check in using the QR code which is very convenient for both the volunteer and admin users. **What do you dislike about POINT?** I havent found an issues to date. The onboarding webinar time was a little difficult to fit in my schedule. **What problems is POINT solving and how is that benefiting you?** Before utilizing Point, Microsoft excel is the form method of tracking volunteer. Often realizing data was incorrect and missing information. **Official Response from Stephanie Page:** > Thanks for your kind words, Tyshon! Glad the QR code check-in has made things easier for both volunteers and admins, and that POINT has helped you move away from tracking everything in Excel and dealing with incorrect or missing data. On the onboarding webinar timing being hard to fit into your schedule: that's great feedback, and we've already added more webinar dates to the Support page. Now, you'll find a live webinar Monday - Thursday. Thanks for being a POINT nonprofit! ### 2. I Could Probably Teach my Grandmother to use POINT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about POINT?** Intuitiveness and involved customer support This is counter to the tech world right now but I like that POINT doesn't push AI onto me - the human aspect is the entire point of volunteering and personally I want it involved in my job as little as possible **What do you dislike about POINT?** There's been a few small bugs (but nothing workflow-breaking) and some more niche features I wish I had, but troubleshooting with support is always super easy and I've been told multiple times that my desired features are either being worked on or that my feedback is valuable. **What problems is POINT solving and how is that benefiting you?** Accurately cataloguing and tracking of volunteers and their service hours within a UX that doesn't make me want to pull my hair out ### 3. H.F.T.D. POINT Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about POINT?** I like that I can see how many hours my volunteers have worked and for what events. **What do you dislike about POINT?** I think POINT could use some updates to the email function to make it more customizable/branded for the organization. The 'event template' does not work as a template. It functions as if you were trying to publish a event with all details. **What problems is POINT solving and how is that benefiting you?** POINT is solving the tracking of volunteer hours, housing their information, and signing up new volunteers. **Official Response from Stephanie Page:** > Thanks for your kind words! Glad POINT's making it easy to track volunteer hours by event and keep everyone's info organized in one place. On making the email function more customizable/branded, and having the event template actually function as a reusable template rather than requiring full event details each time: we are actually building this out right now! Stay tuned... Thanks for being a POINT nonprofit! ### 4. Volunteer Info & Email Communication Need to Be Easier in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Chris D. | Treasurer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about POINT?** It is a more robust program than Eventbrite. **What do you dislike about POINT?** Nothing so far. There is just a learning curve with it like all programs. **What problems is POINT solving and how is that benefiting you?** Hoping it will improve both organization of volunteer information and communication with our volunteers. ### 5. Exceptionally User-Friendly Platform for All Volunteers **Rating:** 4.0/5.0 stars **Reviewed by:** Darby R. | Volunteer & Events Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about POINT?** The site is very user-friendly which is appreciated since we have a wide range of folks that volunteer with us. **What do you dislike about POINT?** It's tough to build the entire platform by yourself, I do wish there was more instruction on the building process. **What problems is POINT solving and how is that benefiting you?** POINT will help us keep track of our volunteer number and impact, and save administrative time for the staff. ### 6. Point is beautiful, easy to use, and intuitive! **Rating:** 4.0/5.0 stars **Reviewed by:** Emilee B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about POINT?** Our organization loves Point! It is easy to use, helps us to recruit volunteers, and seamlessly track their contributions. Many of the features are intuitive and I have been able to train myself just by looking around a little bit. The best part about it might actually be the customer support. Jeni is available to help anytime we have a question! Thank you for providing us with this amazing resource! **What do you dislike about POINT?** When Point made updates recently, our administrators were inundated with notifications about programs they are not a part of within the umbrella of our organization. This would be solved if administrators could only be a part of specific programs instead of the entire organization. Maybe this function already exists and I just don't know about it. **What problems is POINT solving and how is that benefiting you?** Point is making it easy to track volunteer data. This is crucial to our organization. We need the data to receive funds to continue fulfilling our mission. ### 7. The best VMS to move away from excel tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Brandy S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about POINT?** It is easy to set up, get going, and easily track our volunteers. Our staff have been able to get the system set up quickly and move our volunteer program to the system with ease. We also love the integrations, especially with Give Butter. **What do you dislike about POINT?** Our older volunteers have difficulty getting into the system, and it takes time to learn for volunteers who have never used a VMS before. **What problems is POINT solving and how is that benefiting you?** We have moved from a manual process that takes a lot of staff time to an automated process, the goal is to reduce time spent on tasks that can be automated. ### 8. POINT has been a game changer for our Foundation. Easy to use for Volunteers, great analytics for us **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about POINT?** -The interface is clean. - Can pull great analytics. - Made for volunteering. **What do you dislike about POINT?** - A interface to link directly to opportunites and certain programs to integrate easier. - More options on recurring events (ie Every other Monday) - Option to not check volunteers in. - Editing a event needs to be simplified. **What problems is POINT solving and how is that benefiting you?** Point helps us keep better track of our programs and volunteers. ### 9. POINT provides great volunteer tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about POINT?** The customer service is amazing and personal. They follow up and follow through. I like how many features are available to create groups, to have programs, create reports, edit volunteer hours, manually enter hours, have managed volunteers, and attach documents for volunteers to see. I look forward to the return of a donation feature (even if it's an Amazon link wish list). **What do you dislike about POINT?** There is not a way for the volunteer to answer specific questions we have before joining our organization. I would love the ability to create a form that would then create tags or groups based on similar answers and then be able to reach out to those tags when I have a need. j I also would like the ability to see the calendar view with ONLY the day's events showing when I click on a day. Instead, I see events that were created with multiple shifts even if there is no shift scheduled for that day. That makes the calendar view a useless feature. The final thing I dislike is not being able to create a recurring event and assign the same volunteer(s) to all the shifts easily. Instead, I have to open each date and assign the volunteer one at a time (or the volunteer has to with a provided link). **What problems is POINT solving and how is that benefiting you?** Volunteers have an app on their phone which makes it easier for them to sign in. Now I don't have to sign them in on my admin time. ### 10. Volunteer One-stop-shop **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about POINT?** I love the support and service provided by the team at POINT. They go above and beyond to answer questions, anticipate needs and help you implement the system for your organization's process. **What do you dislike about POINT?** We have encountered a few hiccups with so many admins and proper access. **What problems is POINT solving and how is that benefiting you?** Collecting volunteer statistics ### 11. Point is always supporting us! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about POINT?** POINT is wonderful in how it is so supportive of their clients, I always feel heard by our representative! POINT is willing to make changes to their site that better accommodate the needs of our organization. **What do you dislike about POINT?** The way to manually upload volunteer hours through the profile is far too complicated for many users. **What problems is POINT solving and how is that benefiting you?** POINT helps us with volunteer management and sign up, it helps our organization to collect data on our 16 different garden sites (programs) to provide our volunteer leaders with great information. ### 12. POINT Review **Rating:** 3.5/5.0 stars **Reviewed by:** Meagan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about POINT?** Organizing and tracking volunteer information and events in one place. **What do you dislike about POINT?** locating volunteers can be difficult (people vs group) and downloading a volunteer schedule. **What problems is POINT solving and how is that benefiting you?** solving where to keep volunteer data, easier to organize and find people as a database ### 13. Fabulous customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about POINT?** The customer service is top-notch: my questions are answered promptly and thoroughly, and my feedback about new features is valued and utilized. **What do you dislike about POINT?** There are always more things and subtle changes that would improve my user experience as a non-profit admin, but Point is continually making updates. **What problems is POINT solving and how is that benefiting you?** Point makes it easy for me to post volunteer opportunities, simple for volunteers to sign up, and allows me to track volunteer stats. - [View POINT pricing details and edition comparison](https://www.g2.com/products/point-point/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+21%3A41%3A03+-0500&secure%5Bsession_id%5D=9a836042-0da2-46bb-ae63-7a1b82a14662&secure%5Btoken%5D=87d16bce240ce2fc3e5cca89abde3d67bdef48bde5aea6df44bf686ff5f3c977&format=llm_user) ## POINT Integrations - [Checkr](https://www.g2.com/products/checkr/reviews) - [Donately](https://www.g2.com/products/donately/reviews) - [Donorbox](https://www.g2.com/products/donorbox/reviews) - [DonorDock](https://www.g2.com/products/donordock/reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - [Fundraise Up](https://www.g2.com/products/fundraise-up/reviews) - [Funraise](https://www.g2.com/products/funraise/reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) - [GoFundMe Pro](https://www.g2.com/products/gofundme-pro/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Venmo](https://www.g2.com/products/paypal-venmo/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Wix Studio](https://www.g2.com/products/wix-studio/reviews) - [WordPress](https://www.g2.com/products/moduet-wordpress/reviews) - [Wordpress](https://www.g2.com/products/broadcom-wordpress/reviews) ## POINT Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Volunteer Management** - Opportunity Listings - Volunteer Tracking - Volunteer Scheduling - Volunteer Profiles - Document Management - Membership Management - Calendar Management - Event Management - Registration Management - Contact Management - Recognition Management - Communication Management - Assignment Management - Event Scheduling - Activity Tracking - Time Tracking - Attendance Tracking **Engagement & Communication Tools** - Mass Messaging - Donation Pages - Mobile Application - SMS Messaging **Administration** - CRM Integration - Dashboards & Analytics - Third-Party Integrations - Activity Dashboard **Additional Functionality** - Search/Filter - Volunteer Recruiting - Mobile Access - API - Alerts/Notifications - Document Storage - For Nonprofits - CRM - AI Copilot - Surveys & Feedback - Member Directory - Customizable Forms - Self Service Portal - Customizable Fields - Customizable Reports - Personalization - Reminders - Customizable Branding - Access Controls/Permissions - Generative AI - Reporting & Statistics - Summary Reports ## Top POINT Alternatives - [Volunteer Impact by Better Impact](https://www.g2.com/products/volunteer-impact-by-better-impact/reviews) - 4.7/5.0 (139 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (435 reviews) - [SignUpGenius](https://www.g2.com/products/signupgenius/reviews) - 4.4/5.0 (135 reviews)