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Playvox

Playvox Alternatives & Competitors

(232)4.7 out of 5

Looking for alternatives to Playvox? Tons of people want Contact Center Quality Assurance Software to help with peer recognition, interactions, and screenshots. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Quality Assurance Software that reviewers voted best overall compared to Playvox. Based on reviewer data you can see how Playvox stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Talkdesk, MaestroQA, NICE inContact, and Genesys Cloud are the most popular alternatives and competitors to Playvox.

Top Alternatives to Playvox

  • Talkdesk
  • MaestroQA
  • NICE inContact
  • Genesys Cloud
  • Genesys Engage

Top 20 Alternatives & Competitors to Playvox

    #1
    #1
  1. Talkdesk

    (1,151)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Playvox:
  2. World's Leading Cloud Call Center Software

    Categories in common with Playvox:

    AO
    Different status to track agent on work.

    Reviewers say compared to Playvox, Talkdesk is:

    Slower to reach roi
    More expensive
    #2
    #2
  3. MaestroQA

    (79)4.7 out of 5
    Optimized for quick response

    MaestroQA is software for customer service quality assurance that helps teams ensure great service experiences.

    Categories in common with Playvox:
  4. MaestroQA is software for customer service quality assurance that helps teams ensure great service experiences.

    Categories in common with Playvox:

    Tony V.
    TV
    Great reporting, usability, and team collaboration tools that help our organization to keep a neat, organized, and streamlined evaluation process. Out evaluations are accessible to the agent and...Read more

    Reviewers say compared to Playvox, MaestroQA is:

    Slower to reach roi
    Easier to admin
    Easier to do business with
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
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    #3
    #3
  5. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Playvox:
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Playvox:

    UH
    That it Is easy to use and has clear usage instructions

    Reviewers say compared to Playvox, NICE inContact is:

    Slower to reach roi
    #4
    #4
  7. Genesys Cloud

    (365)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Playvox:
  8. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Playvox:

    TM
    The personable Genesys staff that assisted during the migration to the platform. Were very informative and provided great information to ensure the migration went smoothly.

    Reviewers say compared to Playvox, Genesys Cloud is:

    Slower to reach roi
    #5
    #5
  9. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Playvox:
  10. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Playvox:

    MF
    The best part is it is 100% customizable and with the sdk kits you can make it do almost anything you want.

    Reviewers say compared to Playvox, Genesys Engage is:

    Slower to reach roi
    More expensive
    #6
    #6
  11. Klaus

    (18)4.7 out of 5

    Klaus improves customer service quality by making internal feedback easy and systematic

    Categories in common with Playvox:
  12. Klaus improves customer service quality by making internal feedback easy and systematic

    Categories in common with Playvox:

    UC
    Can be linked to Intercom, filter conversations, which end up to providing meaningful feedback to our customer support agents. Can see how many conversations rated per each agent, dashboards are cool

    Reviewers say compared to Playvox, Klaus is:

    Easier to do business with
    Better at support
    Easier to admin
    #7
    #7
  13. CloudTalk

    (232)4.4 out of 5

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Playvox:
  14. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Playvox:

    UI
    I like the fact that we can keep a conversation with a third person which help on resolving problems in a faster way
    #8
    #8
  15. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Playvox:
  16. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Playvox:

    IL
    It has a very attractive and easy-to-use interface, which has allowed me to use the system quite fluently at all times, the fact that it allows me to maintain communications with my clients either...Read more

    Reviewers say compared to Playvox, Five9 is:

    More expensive
    #9
    #9
  17. Stella Connect

    (21)4.5 out of 5

    Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.

    Categories in common with Playvox:
  18. Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.

    Categories in common with Playvox:

    MW
    It is so great to be able to open one tool and have CSAT, 1:1 coaching and QA available! The installation couldn't have been easier and the Stella team has been fantastic about being there to...Read more

    Reviewers say compared to Playvox, Stella Connect is:

    Slower to reach roi
    More expensive
    Easier to set up
    #10
    #10
  19. Scorebuddy

    (6)4.3 out of 5

    Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

    Categories in common with Playvox:
  20. Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

    Categories in common with Playvox:

    MR
    I've been using Scorebuddy since we scaled up our customer service team. They have great product documentation and support. It's an out of the box solution that you can readily deploy. The UI is...Read more

    Reviewers say compared to Playvox, Scorebuddy is:

    Better at meeting requirements
    More usable
    #11
    #11
  21. Freshcaller

    (101)4.1 out of 5

    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Playvox:
  22. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Categories in common with Playvox:

    UG
    It shows good information about agents and calls
    #12
    #12
  23. CallMiner Eureka

    (79)4.5 out of 5
    Optimized for quick response

    CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

    Categories in common with Playvox:
  24. CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

    Categories in common with Playvox:

    Stacy D.
    SD
    We use CallMiner in many ways, but as a consumer researcher, the most exciting thing for me is the ability to mine useful information from the many calls that come into our contact center. Without...Read more

    Reviewers say compared to Playvox, CallMiner Eureka is:

    Slower to reach roi
    More expensive
    #13
    #13
  25. Observe.AI

    (53)4.5 out of 5

    Observe.AI uses a unique SpeechNLP approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks. Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and personalized for each agent.

    Categories in common with Playvox:
  26. Observe.AI uses a unique SpeechNLP approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals. Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks. Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and personalized for each agent.

    Categories in common with Playvox:

    UF
    The clarity and precise of the API documentation is quite good. It is easy for testing and implementation in Postman and other Python environment. Following the API doc steps, it is very easy to...Read more

    Reviewers say compared to Playvox, Observe.AI is:

    Easier to set up
    #14
    #14
  27. CallSource

    (31)4.4 out of 5

    CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and the effectiveness of your marketing programs.

    Categories in common with Playvox:
  28. CallSource offers advanced call-tracking technologies to collect business intelligence about your customers and the effectiveness of your marketing programs.

    Categories in common with Playvox:

    AH
    been using callsource for a while and I do like the reports that they use

    Reviewers say compared to Playvox, CallSource is:

    Easier to admin
    Easier to set up
    #15
    #15
  29. VCC Live

    (48)4.7 out of 5

    VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with Playvox:
  30. VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

    Categories in common with Playvox:

    TT
    First of all system is very user friendly that is very helpful as for admin and supervisor users as for agents. VCC makes you feel happy so easily you can set up/download and start using it and...Read more

    Reviewers say compared to Playvox, VCC Live is:

    Easier to do business with
    #16
    #16
  31. EvaluAgent

    The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.

    Categories in common with Playvox:
  32. The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.

    Categories in common with Playvox:

    Be the first to review EvaluAgent!
    Write a Review
    #17
    #17
  33. Leaptree Optimize

    (5)4.8 out of 5

    Designed for Sales and Support teams, Leaptree Optimize provides insights into performance across all communications channels, offering details on where individuals can improve. With an intuitive and user-friendly interface, automate the creation of scorecards for your teams, and measure interactions across voice, email, webchat, and social media.

    Categories in common with Playvox:
  34. Designed for Sales and Support teams, Leaptree Optimize provides insights into performance across all communications channels, offering details on where individuals can improve. With an intuitive and user-friendly interface, automate the creation of scorecards for your teams, and measure interactions across voice, email, webchat, and social media.

    Categories in common with Playvox:

    AO
    The developers have really worked hard in creating a dynamic portal that meets and exceeds our needs.
    #18
    #18
  35. CallFinder

    (11)4.0 out of 5
    Optimized for quick response

    CallFinder is the leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data within daily conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.

    Categories in common with Playvox:
  36. CallFinder is the leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data within daily conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.

    Categories in common with Playvox:

    GG
    It is fairly user friendly for finding calls. I have noticed that I don't seem to have many glitches or issues with using the interface. I have found that it can be used for a variety of purposes....Read more
    #19
    #19
  37. Aspect Quality Management

    (4)3.2 out of 5

    As part of Aspect's Workforce Optimization suite, Aspect Quality Monitoring offers call recording, playback and quality evaluation capabilities using a modern graphical UI. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for automated and manual coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.

    Categories in common with Playvox:
  38. As part of Aspect's Workforce Optimization suite, Aspect Quality Monitoring offers call recording, playback and quality evaluation capabilities using a modern graphical UI. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for automated and manual coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.

    Categories in common with Playvox:

    UG
    Aspect Quality Management is helping our department reviewing, scoring and discussing with agent for better performance
    #20
    #20
  39. Miuros

    (6)4.8 out of 5

    Miuros is a cloud-based platform, transparently integrated into your everyday tools. Powered by Artificial Intelligence, it understands the past actions of your agents in order to automate tasks, make recommendations, and help managers take faster, data-driven decisions.

    Categories in common with Playvox:
  40. Miuros is a cloud-based platform, transparently integrated into your everyday tools. Powered by Artificial Intelligence, it understands the past actions of your agents in order to automate tasks, make recommendations, and help managers take faster, data-driven decisions.

    Categories in common with Playvox:

    GT
    Fast and easy to implement and adopt and overall it really helps cutting handling times and first reply times.