Platform.sh Reviews & Product Details


What is Platform.sh?

Platform.sh is an idea-to-cloud application platform that can scale the smallest project to applications handling millions of visitors. Its unique feature is ideal for agile software teams: it can replicate the production cluster in seconds to create byte-for-byte ephemeral dev and staging environments. Users see DevOps reduced by up to 90%, 15x faster user acceptance testing, and 40% improved developer productivity. It can provide 99.99% SLAs thanks to 24/7 follow-the-sun support combined with a unique, triple-redundant architecture based on a high-density grid of Linux micro-containers. Headquartered in Paris, France, with employees across five continents, the company serves thousands of clients worldwide, including Vivienne Westwood, The Canadian Football League, Ikea, Gap, and El Universo.

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Website
platform.sh
Related Links
Q&A
Languages Supported
English
Vendor
Commerce Guys
Company Website
Year Founded
2009
HQ Location
Greenville, SC
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
21
Twitter
@CommerceGuys
Twitter Followers
7,185
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Companies Using Platform.sh

Superpedestrian
Brightcove
LivePerson
Tufin
Madden Media
CivicSolar
Bluespark
Outsell
Subscribe Pro
Capsa Solutions
EarthTripper
Dog Wash Etc

Platform.sh Reviews

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1-16 of 16 total Platform.sh reviews

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1-16 of 16 total Platform.sh reviews
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VP of Technology
Marketing and Advertising
Small-Business
(11-50 employees)
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Verified Current User
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"Git-based hosting deployment without the devops headaches and a ton of versatility."

What do you like best?

The architecture and flexibility of Platform.sh is up there with the best. It's great to be able to use composer to manage dependencies and have a containerized system that builds those dependencies on each deploy. It's what you, as a developer, would build for yourself if you had the time. But really it's better because you don't have to build or maintain it.

There isn't much that can't be done, even compiling your own PHP extensions in your instance!

The documentation is thorough.

What do you dislike?

We started using Platform.sh very early after they opened their doors. There have been growing pains, most of which have been resolved. The weakest points right now revolve around visibility and analytics into what your instances are doing. An example is that we've had sites run out of disk storage with no warning in the past. Although, more recently they've implemented an email warning about low disk space to resolve this issue. But analytics within the dashboard about disk storage would be even better.

Support is also a weak area, especially involving followup. The initial response is fast, but if there is any back and forth it seems like the ticket gets lost in the shuffle. The best way to deal with that is to jump into the Slack channel and ask for some attention on your ticket.

Despite these criticisms, it's still one of the best and most flexible systems we've ever used. And they are always improving. Most of my past pain points have been dealt with over the years.

What problems are you solving with the product? What benefits have you realized?

We use Platform.sh for client Drupal websites with moderate to high traffic and high dependability.

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Co-founder, CEO
Information Technology and Services
Small-Business
(2-10 employees)
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"CI Tooling + Containerized Hosting = Win"

What do you like best?

Platform.sh focuses on professional developers by offering CI tooling. For most of our projects, we don't need to run an additional CI server; all our tests and linting can run during the Platform.sh build process.

Platform.sh offers flexibility similar to Heroku, being able to specify a wide range of environment configuration in a YAML file.

They worked extremely hands-on with my Enterprise clients and were able to satisfy compliance issues with them that other companies could not.

What do you dislike?

Because Platform.sh serves a wide number of platforms, sometimes it can feel like a "jack of all trades, master of none". Their support is very responsive (Slack + ticketed), but it's impossible to hire support staff who know ALL platforms best.

Their Enterprise product is great, but it is not containerized (yet), so do be warned that if you're accustom to their self-service product Enterprise is a different beast.

What problems are you solving with the product? What benefits have you realized?

Hosting/CI server for our clients. Creating QA environments.

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Small-Business
(11-50 employees)
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"Awesome platform, awesome support!"

What do you like best?

The ease to set-up a blazing fast environment is pretty awesome. Whenever you're stuck or having an issue, just head to their Slack and you'll be guided by one of the best support-desk I've ever experienced. Platform.sh had the luck to have one of the greatest Drupal developers on board (@crell) and since our agency is specialised in Drupal, his support is greatly appreciated.

Besides the huge skillset each and every employee has, they always answer the questions with a slight sense of humor. Very pleasant to work with!

What do you dislike?

Their support (tickets that is, not Slack) is mostly superficial. "It's fixed" is an awesome answer, but sometimes I would like to know the reason why and a more profound answer.

It's hard to get a clear view on the used disk size. There are some tips and trics to see an estimate of the disk size, but mostly you depends on health warnings (sometimes it's already too late).

Statistics and analytics would be awesome too (track slow processes, see the server load on peaky hours,...) In general, get more insight in your app!

Recommendations to others considering the product:

Go to their Slack and ask around! It has multiple advantages to ask about it.

What problems are you solving with the product? What benefits have you realized?

Benefits: automated deployed, increased our security flow and provide clients much faster with a stable platform

Problems: Not all Drupal sites are fully supported (e.g. multi site) and we cannot see the disk usage (only estimates), so it's hard to know when to upgrade.

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AI
Small-Business
(11-50 employees)
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"Great concept, poor customer service"

What do you like best?

The concept of a git-oriented platform that builds based on Git events is great. You push code to Github and get an URL where a product owner can test the changes.

What do you dislike?

Unfortunately bad customer service overshadows that. For regular usage you still need to ask for a lot of support, and that is where problems begin.

Support is not customer oriented at all, and not focusing on solving the customer's problem. It takes months to clarify that there is a structural problem that makes it impossible to use the product in certain situations. Nobody of support will take the effort to give you a call, and management does not oversee this.

Recommendations to others considering the product:

For simple prototypes and simple read-only blog websites the project will probably nicely work. For projects with over 5 pull requests a day and above average infra requirements it is favorable to build your own prototyping tool.

What problems are you solving with the product? What benefits have you realized?

Automating the feature testing workflow, and thereby delivering faster (if Platform would have been reliable).

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Drupal Architect
Computer Software
Small-Business
(2-10 employees)
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"Great experience"

What do you like best?

It is a solution built with Continuous Integration/Continuous Delivery in mind.

What do you dislike?

Not being able to pass billing along to the end-client. I have to invoice the client monthly for the fees.

Recommendations to others considering the product:

If you need to pass client billing along to the client, then Pantheon is a competitor that will let you do that.

What problems are you solving with the product? What benefits have you realized?

I host client sites on platform as my recommended hosting partner.

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Mid-Market
(51-200 employees)
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"Best CI Tool We have used till today"

What do you like best?

the fact that it takes care of all our CI/CD Needs helps us really like an internal Department.

What do you dislike?

I can not think of anything at the moment.

Recommendations to others considering the product:

it's the best we've used. give it a try!

What problems are you solving with the product? What benefits have you realized?

We let platform.sh create and deploy all our QA and before-go-live servers and also out Live Server in a very professional way

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Senior Drupal Consultant
Computer Software
Small-Business
(11-50 employees)
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Verified Current User
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"Streamlined development and deployment with Platform.sh"

What do you like best?

I use Platform.sh to host ContribKanban.com. Platform.sh let me focus on development instead of how I would run deployment of my application. No longer do I need to work on my own infrastructure for running the build of my application, nor its services.

What do you dislike?

Each build produces a log output. When running the deployment from a local terminal it can be reviewed. However when using GitHub or BitBucket integration the output is in a tiny UI box that can be hard to review.

What problems are you solving with the product? What benefits have you realized?

I solved my deployment issues. I have to run NPM to install Node modules, Bower for frontend, and then use Grunt to compiled my distribution files. I was spending more time on deploying my project than developing it. Now I can work on GitHub and have Platform.sh build my pull requests and test environments and maintain production.

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AI
Small-Business
(11-50 employees)
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"Drupal Developer and Architect"

What do you like best?

Platform.sh is a real code driven platform with a lot of tools to make easy the development, testing and deployment.

What do you dislike?

Platform.sh have the opportunity to improve the UI many users are not technical, however the CLI is very complete.

Recommendations to others considering the product:

Platform.sh is very powerfull, the CLI is the key to take advantage of the product.

What problems are you solving with the product? What benefits have you realized?

All our implementations in Drupal require an stable and secure hosting platform, also the possibility to lauch new enviroments for testing new features, Platform.sh has been a real alliate to be successfull in all deployment and maintenance projects.

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Drupal Contributor (Core & Contrib), Event Organiser, Speaker & Trainer
Internet
Enterprise
(10,001+ employees)
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"Smoother, faster & safer deployments that are more fun"

What do you like best?

The peace of mind & great simple interface

What do you dislike?

I didn't dislike anything, everything works nicely

Recommendations to others considering the product:

Start using it today and thank me later!

What problems are you solving with the product? What benefits have you realized?

More reliable hosting, faster to setup a new project or clone an existing one locally. Faster deployments saving time and money. Peace of mind with the 24/7 support.

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AM
Small-Business
(2-10 employees)
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"Great easy hosting solution. "

What do you like best?

Great easy hosting solution. I love that it’s all based on git and secure with no writable directories. I pretty much never have to worrry. Plus it leaves me with a piece of mind knowing not much can go wrong.

What do you dislike?

Not much to dislike. It took a little bit to get familiar with the system but after that it’s fantastic.

What problems are you solving with the product? What benefits have you realized?

I don’t have to worry about server management anymore. No need to stress about having someone watching the server all the time.

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CTO/Co-founder
Internet
Small-Business
(11-50 employees)
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"Simple as 1 2 3"

What do you like best?

Simplicity, ease of setup, can deploy within minutes, no need for a devops

What do you dislike?

Would like to deploy DB from stage to master without doing via command line

What problems are you solving with the product? What benefits have you realized?

Setup, Time and deployment costs

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IT-Softwarearchitekt
Information Technology and Services
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"Awesome Cloud hosting"

What do you like best?

Seamless Staging environments, relatively fast review apps, direct customer review without screenshots in isolated environments.

What do you dislike?

Gitlab integration is not perfect yet, but basicly working

What problems are you solving with the product? What benefits have you realized?

speedup development cycles

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AE
Enterprise
(5001-10,000 employees)
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"Easy to use and works for all Drupal setups"

What do you like best?

Comprehensive documentation and prompt support

What do you dislike?

Need to adapt client websites according to Platform.sh structure

Recommendations to others considering the product:

Once you get over the initial setup process, maintenance becomes a breeze.

What problems are you solving with the product? What benefits have you realized?

We've saved time from not having to maintain the infrastructure, and being able to create multiple environments on the fly

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AI
Mid-Market
(51-200 employees)
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"Platform.sh experience"

What do you like best?

Really easy to setup new environment. Possibility to have different environments for each branch

What do you dislike?

Issues with bigger sites, stability and sometimes slow support

What problems are you solving with the product? What benefits have you realized?

Managed hosting reducing our own management overhead

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A
Small-Business
(2-10 employees)
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"Don't worry about devops "

What do you like best?

Quality servers with high up time, perfect for high risk business

What do you dislike?

The learning curve can be frustrating but if you know about cloud server configuration there is not a problem

What problems are you solving with the product? What benefits have you realized?

For a design agency that need flexible severs

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C
Small-Business
(2-10 employees)
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"Flexibility without sacrificing security or performance "

What do you like best?

Performance, support, customization options.

What do you dislike?

Snapshots don't provide sufficient restore options.

What problems are you solving with the product? What benefits have you realized?

Hosting Drupal 7, Drupal 8 and other PHP based projects.

Platform.sh Pricing

Platform.sh Features

  • Application Deployment
  • Development Tools
  • Development Environment
  • Language Support
  • Testing
  • Database Management

Platform.sh User Ratings

8.0
Ease of Use
Average: 8.2*
8.2
Quality of Support
Average: 8.0*
7.5
Ease of Setup
Average: 8.1*
* Cloud Platform as a Service (PaaS) Category
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