Platform's integrations with git, and configuration-as-code make its hosting great for developers. Pretty ace support and documentation too. It won't be for everyone (e.g. those who need something much simpler, or a fully hosted SaaS, or something *very* cheap), but great for my needs as a developer who doesn't want to have to maintain server infrastructure etc. Review collected by and hosted on G2.com.

It's not perfect - e.g. some domain providers don't support CNAMEs to be used for the non-www version of domains, and sometimes activities get stuck due to unnecessary dependencies in activity queues (e.g. there's no need to block tearing down an environment on activities to update those environments). But I've never found an issue that can't be worked around or discussed with Platform's support team! Review collected by and hosted on G2.com.

Excellent support and security. The process of deploying a site works fine although documentation can be complex if you do this for the first time Review collected by and hosted on G2.com.

I believe documentation can be better for novices in the field. Although I always received excellent help if I got stuck. Review collected by and hosted on G2.com.

Easy to use (once you understand how it works), reliable, performance and great support Review collected by and hosted on G2.com.

Unable to retrieve Sendgrid DKIM records without a support request plus having to setup new records per environment (they don't cascade down) Review collected by and hosted on G2.com.

I think everything is moving to a right direction (following updates and good practices), because to me I feel it's built by developers for developers (I guess not only developers but you get my point). Also, everything went almost smoothly so far, in terms of deployments, auto backups and so on. Review collected by and hosted on G2.com.

I feel it lacks documentation for some specific configurations. I did try, pretty often, to find online on diverse forums and specific websites and blogs how to make that service or this specific feature work with platform.sh Review collected by and hosted on G2.com.

Removes the need for devops skills while still having access to a broad range of services (at no additional cost per service), highly reliable and great support and pro-active security. Review collected by and hosted on G2.com.

Auto-scaling is missing at the moment. For now we just scale on a fixed schedule. Review collected by and hosted on G2.com.

Security, ease of use, best in class PaaS provider. Clients and technical staff alike get the benefit of a managed hosting environment. More valuable work gets done as a result with all the pesky technical server admin details taken care of. Ease to manage budgets with fixed monthly fees. Review collected by and hosted on G2.com.

Opaque pricing for enterprise solution. Lack of ISO27001 for UK market (although SOC 2 compliance is a good enough replacement for most cases). Review collected by and hosted on G2.com.

Offloads server maintenance, fast infrastructure, solid customer support, reasonable pricing Review collected by and hosted on G2.com.

There are no direct competitors, so migrating to a different, uh, platform ;) would be a significant effort. Review collected by and hosted on G2.com.

Just works. Like an Apple product but for Drupal Hosting. Easy to extend (Elastic Search, Redis Cache, ...). Review collected by and hosted on G2.com.

Could be more scalable in case of High traffic events. Review collected by and hosted on G2.com.

What do we like best? Well, we like everything about Platform.sh. Before we decided to migrate our hosting environment to Platform.sh in the early years of the company's existence, we used unmanaged virtual private servers. It was a nightmare for us, we are developers, not system administrators. To achieve a stable and secure hosting environment for our many projects was highly time consuming and kept us up for too many nights while the result was still below par. We knew we had to change something and started testing services like Heroku and DigitalOcean. Nothing we tested really fulfilled our expectations, nothing felt like it had been built for developers who didn't want to think about servers. Rather these solutions were built for sysadmins who wanted to be faster and deploy large numbers of applications easily. We wanted to deploy small numbers of complex PHP projects easily without worrying about servers, firewalls, certificates, etc. When we finally found Platform.sh it felt like this service had been built especially for us. It did everything we had imagined perfectly and has been steadily improved ever since. Review collected by and hosted on G2.com.

We don't dislike anything, really. Sometimes we see things we'd like to be improved or things we think are missing. Then we talk to Platform.sh, and they listen. There have been so many user-driven improvements over the past years. We couldn't wish for a more customer-oriented hosting partner than Platform.sh. Review collected by and hosted on G2.com.

The deployment model, the ability to have any type of project container that we want (not limited to just WordPress, etc.), and the support from the Platform.sh team. Review collected by and hosted on G2.com.

We have had a lot of account rep transition as of late, and communication has definitely suffered. Review collected by and hosted on G2.com.