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# Salesforce Heroku vs Upsun Comparison - What are their main differences?

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Reviews

**Salesforce Heroku** [

4.2/5(148)

](https://www.g2.com/products/salesforce-heroku/reviews#reviews)

**Upsun** [

4.6/5(167)

](https://www.g2.com/products/upsun/reviews#reviews)

Pricing

**Salesforce Heroku**
Free Trial

**$7.00** · Basic

**Upsun**
Free Trial

**Free Trial** Per Month · Try Upsun with a free trial 

**Pricing Insights**
from reviews

Time to Implement

**Salesforce Heroku**
3 months

Based on 25 responses

**Upsun**
1 monthFaster

Based on 37 responses

Return on Investment

**Salesforce Heroku**
12 months

Based on 15 responses

**Upsun**
8 months4 months sooner

Based on 24 responses

Perceived Cost

**Salesforce Heroku**
$$$$$

**Upsun**
$$$$$

Average Discount

**Salesforce Heroku**
6%

**Upsun**
7%1% more

Pros & Cons

**Salesforce Heroku**
[
Ease of Use (2)
](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383186&qs=pros-and-cons#reviews)[
Automation (1)
](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383195&qs=pros-and-cons#reviews)[
Poor Customer Support (2)
](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2383208&qs=pros-and-cons#reviews)[
Authentication Issues (1)
](https://www.g2.com/products/salesforce-heroku/reviews?filters%5Bsentiment_snippet%5D=2343955&qs=pros-and-cons#reviews)

**Upsun**
[
Customer Support (3)
](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=1220636&qs=pros-and-cons#reviews)[
Helpful (3)
](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138519&qs=pros-and-cons#reviews)[
Access Restrictions (1)
](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2230440&qs=pros-and-cons#reviews)[
Complexity Issues (1)
](https://www.g2.com/products/upsun/reviews?filters%5Bsentiment_snippet%5D=2138067&qs=pros-and-cons#reviews)

Integrations

**Salesforce Heroku**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_252cd1d6c5a3504644665074d104abd4/salesforce-crm-dashboards.png "Product Avatar Image")

Salesforce CRM Dashboards

](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[
View all
](https://www.g2.com/products/salesforce-heroku/integrations)

**Upsun**
Not enough data

Screenshots

**Salesforce Heroku**
 ![Salesforce Heroku screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/110882/heroku-developer-experience.jpg)

**Upsun**
No screenshot available

Ratings

Meets Requirements

**Salesforce Heroku**

8.7

8.7120

**Upsun**

8.8

8.8101

Ease of Use

**Salesforce Heroku**

8.8

8.8120

**Upsun**

8.7

8.7101

Ease of Setup

**Salesforce Heroku**

8.6

8.659

**Upsun**

8.4

8.481

Ease of Admin

**Salesforce Heroku**

8.4

8.454

**Upsun**

8.4

8.480

Quality of Support

**Salesforce Heroku**

7.7

7.799

**Upsun**

8.7

8.799

Has the product been a good partner in doing business?

**Salesforce Heroku**

7.9

7.953

**Upsun**

9.1

9.180

Product Direction (% positive)

**Salesforce Heroku**

7.3

7.3114

**Upsun**

8.8

8.896

Features

Cloud Platform as a Service (PaaS)[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

8.4

56

8.4

67

Development

Application Deployment

9.3(tied score)

50

9.3(tied score)

55

Custom Development

8.4

46

8.7(won by 0.3)

48

Development Environment

8.5

44

8.8(won by 0.3)

48

Multiple Programming Languages Supported

8.4

44

8.9(won by 0.5)

49

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Testing

7.9(won by 0.1)

32

7.8

44

Integrated Development Environment

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Agile Methodologies

Not enough data

Not enough data

Software Development

Not enough data

Not enough data

Database

Database Management

8.5

32

8.6(won by 0.1)

52

Analytics

7.8(won by 0.7)

46

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

40

Auto Scaling

8.2(won by 1.3)

42

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.9

35

Backup / Recovery

8.1(tied score)

38

8.1(tied score)

53

Storage

7.7

43

8.4(won by 0.7)

51

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Project Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Lifecycle Management

Not enough data

Not enough data

Deployment Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Purchase Order Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Infrastructure

Networking

8.5(tied score)

43

8.5(tied score)

39

Virtual Machines

8.3

39

8.6(won by 0.3)

28

Security

8.8

40

9.2(won by 0.4)

43

Activity Tracking

Not enough data

Not enough data

Additional Functionality

Access Controls/Permissions

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Cloud Computing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Inventory Tracking

Not enough data

Not enough data

ERP integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Connectors

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Graphical User Interface

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

For Developers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Accounting Integration

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Continuous Delivery[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

8.7

22

Functionality

Deployment-Ready Staging

Not enough data

9.2(won by default)

18

Integration

Not enough data

9.0(won by default)

18

Extensible

Not enough data

8.9(won by default)

18

Management

Processes and Workflow

Not enough data

9.1(won by default)

17

Reporting

Not enough data

7.0(won by default)

15

Automation

Not enough data

8.8(won by default)

18

Agentic AI - Continuous Delivery

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

WebOps Platforms[Hide 9 FeaturesShow 9 Features](javascript:void(0);)

Not enough data

9.1

31

Functionality

Developer Tools

Not enough data

9.1(won by default)

21

Automation

Not enough data

9.3(won by default)

21

Website Staging

Not enough data

9.3(won by default)

22

Management

Web Content Dedication

Not enough data

8.8(won by default)

12

Website Hosting

Not enough data

9.3(won by default)

20

Role-Based Permissions

Not enough data

8.4(won by default)

22

Support

CMS Variety

Not enough data

9.1(won by default)

20

Multi-CMS Support

Not enough data

9.1(won by default)

19

Compliance

Not enough data

9.3(won by default)

17

Show 1 feature category with incomplete data

WordPress Hosting[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

Not enough data

Not enough data

Performance

Plugins and Theme support

Not enough data

Not enough data

Site management

Not enough data

Not enough data

Technical Support

Not enough data

Not enough data

Caching

Not enough data

Not enough data

Free Website Transfers

Not enough data

Not enough data

Security

Backup

Not enough data

Not enough data

Activity monitoring

Not enough data

Not enough data

Malware identification and removal

Not enough data

Not enough data

WAF and DDoS Protectiob

Not enough data

Not enough data

Free Resources

Email

Not enough data

Not enough data

Domain

Not enough data

Not enough data

SSL Certificates

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Salesforce Heroku](https://images.g2crowd.com/uploads/product/hd_favicon/73de05c566ff7ea2562fa2aafbc3f0e1/salesforce-heroku.svg "Salesforce Heroku")](https://www.g2.com/products/salesforce-heroku/reviews)

Salesforce Heroku

Small-Business(50 or fewer emp.)

57.6%

Mid-Market(51-1000 emp.)

24.5%

Enterprise(\> 1000 emp.)

18.0%

[![Upsun](https://images.g2crowd.com/uploads/product/hd_favicon/0d27756e63988bc4c63d126aab55b7b0/upsun.svg "Upsun")](https://www.g2.com/products/upsun/reviews)

Upsun

Small-Business(50 or fewer emp.)

69.2%

Mid-Market(51-1000 emp.)

22.6%

Enterprise(\> 1000 emp.)

8.3%

Small-Business

(50 or fewer emp.)

57.6%

69.2%

Mid-Market

(51-1000 emp.)

24.5%

22.6%

Enterprise

(\> 1000 emp.)

18.0%

8.3%

Reviewers' Industry

[![Salesforce Heroku](https://images.g2crowd.com/uploads/product/hd_favicon/73de05c566ff7ea2562fa2aafbc3f0e1/salesforce-heroku.svg "Salesforce Heroku")](https://www.g2.com/products/salesforce-heroku/reviews)
Salesforce Heroku

Computer Software

28.9%

Information Technology and Services

18.3%

Internet

11.3%

Marketing and Advertising

4.9%

Retail

3.5%

Other

33.1%

[![Upsun](https://images.g2crowd.com/uploads/product/hd_favicon/0d27756e63988bc4c63d126aab55b7b0/upsun.svg "Upsun")](https://www.g2.com/products/upsun/reviews)
Upsun

Information Technology and Services

21.8%

Computer Software

21.1%

Internet

12.8%

Marketing and Advertising

5.3%

Education Management

2.3%

Other

36.8%

FAQs

## Heroku vs Upsun FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between Heroku vs Upsun?

Upsun stands out from Heroku with a higher G2 rating, stronger support scores, and more frequent reviewer-cited strengths in customer support and helpfulness.

| | [Heroku](https://www.g2.com/products/salesforce-heroku/reviews) | [Upsun](https://www.g2.com/products/upsun/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.2/5 (148 reviews) | 4.6/5 (167 reviews) |
| Largest Segment | Small-Business | Small-Business |
| Ease of Setup score | 8.6 | 8.4 |
| Quality of Support score | 7.7 | 8.7 |
| Top Reviewer-Cited Strength | Ease of Use (2 all-time mentions) | Customer Support (3 all-time mentions) |

### How do the pricing models of Heroku and Upsun compare?

Upsun is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **Heroku:** Reviewers frequently cite Heroku's pricing as expensive, especially as applications scale, and note the removal of free tiers as a drawback for hobbyists and small projects.
- **Upsun:** Reviewers describe Upsun's pricing as reasonable and cost-effective for most use cases, with fixed monthly fees aiding budget management.
- **Switching reasons:** Recent reviews mention moving away from Heroku due to rising costs and value concerns, while Upsun is favored for predictable pricing and included services.

### What are the best alternatives to Heroku and Upsun?

The top 3 alternatives to Heroku and Upsun are Pantheon, AWS Lambda, and DigitalOcean.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Heroku](https://www.g2.com/products/salesforce-heroku/reviews) | 4.2/5 (148 reviews) | Small-Business | Pricing can become expensive as applications scale | Ease of Use |
| [Upsun](https://www.g2.com/products/upsun/reviews) | 4.6/5 (167 reviews) | Small-Business | Reasonable pricing, fixed monthly fees | Customer Support |
| [Pantheon](https://www.g2.com/products/pantheon/reviews) | 4.4/5 (725 reviews) | Small-Business | — | Drupal Hosting |
| [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) | 4.6/5 (1052 reviews) | Enterprise | — | Serverless Computing |
| [DigitalOcean](https://www.g2.com/products/digitalocean/reviews) | 4.6/5 (756 reviews) | Small-Business | — | Developer-Focused Simplicity |

### Which Cloud Platform as a Service (PaaS) features should I prioritize when comparing Heroku and Upsun?

Buyers comparing Heroku and Upsun should prioritize Ease of Use, Quality of Support, Pricing Satisfaction, Integration, and Scalability.

- **Ease of Use:** Heroku scores 8.8, Upsun 8.7; both are highly rated for user experience.
- **Quality of Support:** Heroku scores 7.7, Upsun 8.7; Upsun leads by a full point, with 3 all-time mentions for customer support.
- **Pricing Satisfaction:** Upsun is frequently cited for reasonable, predictable pricing, while Heroku is often described as expensive as usage grows.
- **Integration:** Both products are praised for integration capabilities, with Heroku noted for Salesforce and third-party add-ons, and Upsun for configuration-as-code and Git integration.
- **Scalability:** Heroku is cited for scalability in recent reviews, while Upsun is noted for reliable performance and automated deployment, though some reviewers mention a lack of auto-scaling.

### What are the pros and cons of Heroku vs Upsun?

Heroku's headline strength is ease of use, while Upsun's is customer support.

- **Heroku strengths:** Ease of use (2 all-time mentions), automation, deployment ease, flexibility, reliability, scalability, security, and tools.
- **Heroku trade-offs:** Poor customer support (2 all-time mentions), authentication issues, difficult debugging, downtime issues, email issues, expensive pricing, missing features, and resource limitations.
- **Upsun strengths:** Customer support (3 all-time mentions), helpfulness (3 all-time mentions), ease of use (2 all-time mentions), 24/7 support, backup features, deployment automation, deployment efficiency, and easy integration.
- **Upsun trade-offs:** Access restrictions, complexity issues, complex or difficult setup, domain issues, email issues, integration issues, lack of tutorials, learning curve, and navigation issues.

### Is Heroku or Upsun better for small businesses?

Upsun is the better fit for small businesses, with higher reviewer satisfaction and a strong small-business segment presence.

- **Heroku:** Largest segment is Small-Business; reviewers note ease of use but frequently cite pricing as a barrier for small companies and hobbyists.
- **Upsun:** Largest segment is Small-Business; reviewers highlight reliable support, predictable pricing, and helpful onboarding for small teams.

### Which Cloud Platform as a Service (PaaS) platform has better integrations?

Heroku and Upsun are rated at parity for integrations, with both products praised for integration capabilities in recent reviews.

- **Heroku:** Reviewers mention integration with Salesforce, Postgres, Redis, RabbitMQ, and NewRelic, with positive sentiment around add-on ecosystem and API integration.
- **Upsun:** Reviewers highlight Git integration, configuration-as-code, and easy addition of services like Redis and Elastic Search, with positive feedback on integration flexibility.

### How do Heroku and Upsun compare on customer support?

Upsun outperforms Heroku on Quality of Support by a full point, with scores of 8.7 versus 7.7.

- **Heroku:** Reviewers describe support as inconsistent, with some citing helpful onboarding and documentation, but others reporting slow or unresponsive support and unresolved billing issues.
- **Upsun:** Reviewers consistently praise Upsun's support, noting excellent, proactive, and 24/7 assistance, with multiple all-time mentions for customer support and helpfulness.

### Which is easier to implement, Heroku or Upsun?

Heroku and Upsun score within 0.2 points on Ease of Setup, indicating near parity in implementation experience.

- **Heroku:** Reviewers frequently cite easy setup, intuitive onboarding, and minimal infrastructure management, especially for small projects and MVPs.
- **Upsun:** Reviewers describe setup as straightforward once familiar with the platform, with some noting a learning curve for complex configurations but overall positive experiences for developers.

### Which product has better Integration?

Upsun is favored for Integration, with more frequent reviewer-cited strengths and higher satisfaction scores.

- **Heroku:** Integration is positively mentioned in recent reviews, with support for Salesforce, Postgres, Redis, and NewRelic; Ease of Use score is 8.8.
- **Upsun:** Integration is a top-cited strength (1 all-time mention for easy integration), with reviewers highlighting Git and configuration-as-code; Ease of Use score is 8.7.

Alternatives

**Salesforce Heroku Alternatives**

 ![AWS Lambda](https://images.g2crowd.com/uploads/product/hd_favicon/1528476482/aws-lambda.svg "AWS Lambda")

[
AWS Lambda
](/products/aws-lambda/reviews)

 ![DigitalOcean](https://images.g2crowd.com/uploads/product/hd_favicon/6028813119dc32d698afd6e25ff33d5b/digitalocean.svg "DigitalOcean")

[
DigitalOcean
](/products/digitalocean/reviews)

 ![Google App Engine](https://images.g2crowd.com/uploads/product/hd_favicon/b2d88b067230ff34b2d848af5e8f64d5/google-app-engine.svg "Google App Engine")

[
Google App Engine
](/products/google-app-engine/reviews)

 ![AWS Elastic Beanstalk](https://images.g2crowd.com/uploads/product/hd_favicon/1528476476/aws-elastic-beanstalk.svg "AWS Elastic Beanstalk")

[
AWS Beanstalk
](/products/aws-elastic-beanstalk/reviews)

**Upsun Alternatives**

 ![Pantheon](https://images.g2crowd.com/uploads/product/hd_favicon/1487565850/pantheon.png "Pantheon")

[
Pantheon
](/products/pantheon/reviews)

 ![Cloudways](https://images.g2crowd.com/uploads/product/hd_favicon/fe1e429a09f40487997ffddda213d613/cloudways.svg "Cloudways")

[
Cloudways
](/products/cloudways/reviews)

 ![Acquia Digital Experience Platform](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_949e1d5d41e707240144e0eb7a5b2d60/acquia-digital-experience-platform.png "Acquia Digital Experience Platform")

[
Acquia Digital Experience...
](/products/acquia-digital-experience-platform/reviews)

 ![Netlify](https://images.g2crowd.com/uploads/product/hd_favicon/c90c53b0206674e7d5d302622258dad8/netlify.svg "Netlify")

[
Netlify
](/products/netlify/reviews)

## Salesforce Heroku vs Upsun

When assessing the two solutions, reviewers found Salesforce Heroku easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Upsun overall.

- Reviewers felt that Upsun meets the needs of their business better than Salesforce Heroku.
- When comparing quality of ongoing product support, reviewers felt that Upsun is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Upsun over Salesforce Heroku.